QA Audit Testimonials

Quality & On Time Delivery Counts

The staff on-site are very friendly with lots of knowledge within various product ranges including non-automotive.

ACL seem to have well established, rigid processes that are controlled by well-established and documented methodology.

The audit demonstrated that manufacturing processes at ACL are efficient and effectively controlled and there is full traceability of components.

Both Gavin and I were very impressed with ACL, both in terms of the robust systems but also the co-operation and enthusiasm shown by everyone we spoke to.

The business and processing areas were well presented and production areas followed clear stages using the company's on-line routing system.

A well-controlled documented system, everyone involved in the audit process answered the relevant questions with knowledge of their various processes in-line with the documented system.

Company Type: Gas & Oil Devices Sent: 14 February 2017 (Quality & Manufacturing) Subject: RE: Audit

Audit Report break down and summary:

Contract Review:
Process in place with clear documented evidence of review. Advanced quality planning is available on request and demonstrated. Clear and legible signatories showing responsibilities for review

Production:
Good controlled process, job cards are detailed, in order with full accountability and traceability control detailed.

Maintenance:
TPM well managed as per the demonstrated plan. Maintenance Works instructions within area controlled. Supplier Control: Approve Suppliers List electronically managed by ACL with reminders set in the company software to alert when certificates coming up to expiry date. Suppliers are monitored on a certificate life basis and an extra notes section allows the inclusion of any special requirements or alerts for poor quality from a particular supplier etc.

Process Control:
Excellent level of process control maintained with the routing packs as well as photographic process instructions for each production operation, linked via short-cuts on PCs and upon shop floor.

Inspection:
100% visual inspection performed on every component. More detailed testing can be performed but this is as per the customer request. Recorded upon job cards.

Training:
A well planned and maintained Training Matrix is set-up with training records hyperlinked to the matrix.

Summary:
ACL seem to have well established, processes that are controlled by well-established and documented methodology. Process control is to a high level with detail to continuous traceability maintained. Operatives have access to appropriate work aids to fortify the quality of the process. There appears to be a good variety of customers from a full spectrum of the market which would instill confidence in their longevity in the market place.

Company Type: Automotive Sent: 16 December 2016 (Supplier Quality Management) Subject: ACL Audit Length of Service: 13 Years

The visit consisted of meeting the Quality Manager and Quality Director for a site tour to see how they handle products including the XXXXXX  XXXX  XXXX.

They operate a lot of processes as well as SMT and prototyping capabilities.

The staff on-site are very friendly with lots of knowledge within various product ranges including non-automotive. 

Operators are open to talk about their processes and answer any challenging questions put to them from myself.

Management were very supportive in taking on board improvement suggestion with a great ‘can do’ attitude.

A great team overall with an open attitude to working closer with XXXXXXX to improve quality at both sides.

Keep up the good work and keep focus on delivering trouble free devices to XXXXXXX / XXXXXX.

Thank you

Company Type: Automotive Sent: 22 April 2016 (Quality/Manufacturing/Infrastructure) Subject: ACL Audit Length of Service: New Client

On Arrival: -

The reception area provided a professional aspect with a large glass panel providing a visual view of the clean production shop floor, along with our company and personnel details which were displayed on a large LCD screen.

A brief meet and greet then followed with Arthur Woode, Lee Williams and Andrew Colduck which outlined their customer focus and general Professionalism.

Andrew Colduck then gave us a full Factory tour from goods- in to final Dispatch, the facility showed good 5s in every area and had a very high standard of cleanliness throughout.

Audit Conclusions: -

Very Professional and immensely customer focused, competent and a sound understanding throughout the work force of customer’s requirements and the Quality required to succeed with ongoing continuous improvement from the Quality Department.

With this in mind I would have no issue in recommending Assembly Contracts (ACL) as a supplier.

Company Type: Medical Sent: 04 February 2016 (GMP/QSR Audit) Subject: ACL Audit Length of Service: 13 Years

Wanted to thank everyone for the warm hospitality and great support during my visit to ACL.

A special shout to Derek and Andrew for assisting me with the audit, greatly appreciated.

Looking forward to a long and successful enterprise with all of you at ACL.

A well-controlled documented system, everyone involved in the audit process answered the relevant questions with knowledge of their various processes in-line with the documented system.

Company Type: Payment solutions Sent: 21 December 2015 (Risk & Compliance Manager) Subject: ACL Audit Length of Service: 11 Years

Many thanks again for your support in this visit.

At time of visit processes observed were under good control and clearly the company is continuing to improve its approach on business continuity and risk

Evidence of physical security procedures.
Visitor procedures were followed on arrival.
Evidence ACL has continued to develop and improve its approach to business continuity and risk as Internal audit plan viewed and reports seen.
Verified data retention.
Soldering iron seen on the xxxxxxxxxxx line. Document written by Quality Mnager "lead free hand soldering iron" specified desired operating temperatures. Evidence of testing soldering irons.
Evidence of ESD procedures.
Password policy - Staff awareness in the xxxxxxxxxxx area evident.
Provided evidence of training records with improvements being made to training records & matrix.

Company Type: Gas & Oil Devices Sent: 24 November 2015 (Quality & Manufacturing) Subject: RE: Audit

Good Morning Derek & Andrew

Audit Report break down and summary:

Contract Review:
Rigid process with clear documented evidence. Advanced quality planning is available on request and demonstrated. Clear and legible signatories for the operation.

Production:
Well controlled process, routings are detailed, in order with full accountability and traceability control detailed.

Maintenance:
TPM well managed as per the demonstrated plan.

Supplier Control:
Electronically managed ASL with reminders set in the company software to alert when certificates are expired. Suppliers are monitored on a certificate life basis and an extra notes section allows the inclusion of any special requirements or alerts for poor quality from a particular supplier.

Process Control:
Excellent level of process control maintained with the routing packs as well as photographic process instructions for each production operation.

Inspection:
100% visual inspection performed on every component. More detailed testing can be performed but this is as per the customer request.

Summary:
ACL seem to have well established, rigid processes that are controlled by well-established and documented methodology. Process control is to a high level with detail to continuous traceability maintained. Operatives have access to excellent work aids to fortify the quality of the process. There appears to be a good variety of customers from a full spectrum of the market which would instill confidence in their longevity.

Company Type: Aerospace Sent: 30 May 2015 Subject: Supplier performance grading Supplier Name: ACL Period Covered: 01.02.15 to 30.04.15.

Delivery
No. of Shipments 6
No. of Late Shipments 0
Delivery Performance - % on time 100%
Delivery Performance Grade 1

Quality
No. of Units Delivered 260
No. of Reject Units 0
Quality Performance - % acceptable 100%
Quality Performance Grade 1

Overall Supplier Performance Grade 1

Company Type: Medical Devices and Development Sent: 30 April 2015 (Quality Assurance Manager) Subject: RE: Audit

Dear Derek/Andrew/Lee

Many thanks again for making us so welcome during our visit last week and for giving us an insight into your operations.
Both David and I were very impressed with what we saw and this is reflected in the attached report. Please let me know if there is anything in the report which you feel should be amended.

We will keep you updated with the progress of the project and hope to see you again soon.

Best Regard

Company Type: Medical Devices and Development Sent: 30 April 2015 (Quality Assurance Manager) Subject: RE: Audit

Summary:

The audit demonstrated that manufacturing processes at ACL are efficient and effectively controlled and there is full traceability of components.
All production personnel demonstrated good skills and knowledge for their roles and training is well controlled.

Company Type: Industrial Technology (Detection, Diagnostic and Measurement solutions) Sent: 16 April 2015 (Quality Assurance Manager) Subject: Recent Supplier Audit

Good morning Derek and Andrew

Thanks again for your hospitality and co-operation during our recent visit. Both Gavin and I were very impressed with ACL, both in terms of the robust systems but also the co-operation and enthusiasm shown by everyone we spoke to.

As promised I have attached copy of the audit report. As explained on the day we did not identify any deficiencies during our visit.

Kind Regards

Company Type: Automotive Sent: 14 April 2015 (Operations/Quality Management) Subject: Thatcham Site Assessment

Thanks again for all your time yesterday showing Thatcham your quality documents and systems. It was clear that they were impressed and reassured about the systems/processes you have in place.

It's great to pass the assessment again without any issues.

Company Type: Payment Solutions Sent: 20 March 2015 (Risk and Compliance Manager) Subject: RE: Security Audit

Summary:

The business and processing areas were well presented and production areas followed clear stages using the company's on-line routing system. Positive actions in areas identified at last visit were evident. No new issues were found on this visit. Of particular note was the embracement of risk analysis in connection with business recovery.  This has included taking our recovery insurance.

Company Type: Automotive Sent: 14 March 2013 (Operations & Quality Management) Subject: RE: Audit

Today we had our product and manufacturing audit by Thatcham, covering all our products.

We achieved a completely clean bill of health with no non-compliance's, which was an excellent result.

Needless to say, big thanks to ACL for the work they continually do to maintain this standard.

Regards