Electronic Product Repair, Warranty Work & Refurbishment

Focus on your business growth

ACL can be your After Sales Centre. Providing repairs, refurbishment and all logistics

Programs developed to support your existing products or a new product introduction. Computerised systems track, monitor and report.

Save costs. ACL can manage all aspects of your products life-cycle

  • Repairs to component level
  • Identify and analyse fault causes
  • Accurate diagnostics & repairs down to component level
  • Full traceability / accountability end to end. Goods inwards / outwards and all operations and operators
  • Fully customisable database driven flow control systems, diagnostics and actions
  • Fault trend analysis, fault aversion measures and alerting
  • All data held securely, electronic and indefinitely. Full history available
  • Disaster recovery. All data is mirrored, live, to our off site backup premises. Operations can continue at this site
  • Full management reporting Live inventory control
  • Management of spares stock-holding. Automated purchasing and prediction of spares stock holding
  • Detailed electronic billing
  • Client facing web pages provide live reporting & ability to quarantine on arrival
  • All In-house written bespoke software
  • Continuous improvement and immediate implementation of clients request
  • Only a standard web browser is required at any work stations. Latest generation Java / Web based programmingAutomatic reporting of customer abuse / damage as required.
  • Integration to clients existing systems as required
  • Process streamlining. Minimize manual input
  • Integration with existing client data. Fault history etc
  • Automated Logistics / Dispatch to multiple client / third party depots.
  • Full traceability / accountability end to end. Goods inwards / outwards and all operations and operators.
  • In house team to integrate with clients internal IT systems
  • Feedback to clients of potential fault aversion measures
  • Abuse reports to allow invoicing of end-users
  • Product up-revision and component replacement
  • Software updates
  • Analysis and recommendations for improvement
  • Refurbishment, thorough testing, repackaging and shipping as instructed
  • Buffering of replacement products
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