Client Testimonials

Quality & On Time Delivery Counts

Partnership is key

From my opinion you are doing a great job in guiding ACL forward which is refreshing to see in a supplier - so thankyou again!

It really was a pleasure to visit the company, and the audit confirmed that you have implemented a very robust and effective system.

Having a great supplier relationship is paramount to keep us abreast of our commitments and ensure that our customers' receive not just the service level they expect, but an opportunity to exceed their expectations.

All too often ACL go that extra mile to ensure we have outstanding service. Well done!

The audit was much more in depth than we anticipated but you gave everything the guy asked for and more. Our customer was very impressed with your operation as we continue to be.

Beautiful! Thank you for your help creating production floor plan for our products, along Calibrated Equipment Register and SM equipment

Brilliant, thank you for letting me know our products will be shipped ahead of schedule.

We think ACL's systems are second to none. Not one of our suppliers - ever, have been able to match up to your traceability etc.

I highly recommend ACL for any future PCB work, your Company delivers on schedule, to cost, and with great professionalism!

Developing our partnership with ACL has enabled us to significantly streamline our business and focus on our core competencies.

A very professional outfit, who will go the extra mile ACL are a first-class supplier, a good company to deal with and all of the staff seem to be really interested in the product they manufacture for us.

I remain so wonderfully impressed by the solid working relationship that has developed between our companies and how nicely proactive and responsive you all are for us.

The quote is extremely competitive, and I will like to say that the impression we have been left with from our dealings with all ACL so far has been absolutely first class!

I would like to take this opportunity to thank everyone at ACL for all the hard work and support you have provided over the past twelve months. It has been a pleasure dealing with you and long may it continue.

Thank you all for the warm welcome & your absolute professionalism. Immensely refreshing to see the family of ACL all live & breathe quality

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 28 June 2019 (Production Manager) Subject: Rivet Machine Length of Service: 10 years

Hi Rachel,

Thanks for the quote - we appreciate ACL having our Rivet Machine repaired/serviced, we will raise a PO for this work.

Thank again,

Regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 28 June 2019 (Quality Assurance Manager) Subject: RoHS Declaration Length of Service: 10 years

Hi Andrew,

That's great thanks.

The RoHS 3 Certificate looks good

I'm very much looking forward to enjoying a sunny weekend and hope you do to

Best regards

Company Type: Medical Equipment Sent: 27 June 2019 (Director) Subject: Transport Label Length of Service: 16 years

Thank you for your quick reply Andrew - XXXX is away from the office until the middle of next week.

She will come back to you then.

Best Regards

Company Type: Medical Equipment Sent: 25 June 2019 (Quality Manager) Subject: Pressure Test Data Length of Service: 16 years

Yeah! Thanks for the plastic datasheets and technical information, I will pass this onto the testing authority

Thanks again - have a great day.

Company Type: Analytical Equipment Sent: 19 June 2019 (Buyer) Subject: EOL Part Length of Service: 8 years

Hi Andrew,

Thank you for the information, regarding the end of life part, I will pass this information onto our design team.

Kind regards

Company Type: Electronic Systems Sent: 19 June 2019 (Production Manager) Subject: Product XXXX Documentation Length of Service: 10 years

Hi Andrew,

This document has post build instructions for XXXXXXXX test Dept, so you will not need it.

Thanks for checking and validating the information provided.

Regards

Company Type: Sensors & Valves Sent: 12 June 2019 (Operations Manager) Subject: PO XXXXXX Length of Service: NEW

Thanks for completing the questionnaire Arthur.

I will get this processed through our supply chain, PO's to follow.

Best Regards

Company Type: Medical Equipment Sent: 07 June 2019 (Quality Manager) Subject: ISO Certification Length of Service: 16 Years

Thanks Andrew. And congratulations. These odd pieces of paper represent a hell of a lot of work.

Thank you again for updated cert and all you do for XXXXXXXXX

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 07 June 2019 (Quality Manager) Subject: ISO Certification Length of Service: 4 Years

Hello Andrew,

Good to hear from you, thank you for the email and new ISO 9001:2015 cert.

Well done on the re-cert audit!

Kind Regards

Company Type: Automotive Sent: 07 June 2019 (Purchasing) Subject: ISO Certification Length of Service: 6 Years

Thanks for the updated ISO Certificate Andrew, well remembered

Have a good weekend

Regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 07 June 2019 (Quality Assurance Manager) Subject: Audit Length of Service: 10 Years

Hi Andrew,

Good to meet you too and thanks again for your time during the audit and thank everyone at ACL who was involved in the audit process.

Best regards

Company Type: Scientific Products. Sent: 06 June 2019 (Manager) Subject: Validation Test Data Length of Service: 18 Years

Thanks Lee - Paul volunteered to pick them up on his way home tonight, much appreciated.

Thanks for your help!

Have a good evening

Company Type: Automotive Sent: 05 June 2019 (Senior Projects Electronics Engineer) Subject: Track Unit Length of Service: 16 Years

I am well and it was also good speaking to you.

Many thanks for that end of line test log, all seems ok to me.

Kind Regards

Company Type: Electronics Development Sent: 03 June 2019 (Senior Administrator) Subject: Datapacks Length of Service: 10 Years

Thank you Andrew for the prompt return of the transmittals for the datapacks received.

Kind regards

Company Type: Medical Equipment Sent: 31 May 2019 (Director) Subject: Service Length of Service: 16 Years

Thank you Andrew - this is perfect! XXXXXX Service Requests have now officially been closed.

Your efforts were much appreciated

Best Regards

Company Type: 30 May 2019 (Senior Quality Inspector) Sent: PPAP Documentation Subject: Head Thermal Fuse Length of Service: 1 Year

Hi Andrew,

I have received the PPAP Documentation thanks, I have forwarded the email to XXXX our STA.

Thanks again, looks good.

Company Type: Medical Equipment Sent: 29 May 2019 (Quality Manager) Subject: Head Thermal Fuse Length of Service: 16 Years

The information/tests provided will satisfy the overseas authority.

Perfect! Thanks Andrew.

Company Type: Medical Equipment Sent: 23 May 2019 (Quality Manager) Subject: Documentation Length of Service: 16 Years

Hi Andrew

Congrats on ISO Audit.

I'm fine with your response on the LED test documentation.

All good, should satisfy requirements.

Thanks for your help as always, much appreciated.

Company Type: Automotive Sent: 17 May 2019 (Project Manager) Subject: Product XXX-XXX-XXX Length of Service: 8 Years

Hi Lee,

Understood & thank you. It looks like a quick fix so shouldn't cause issues, your help was much appreciated.

I'll give you an update on the jig on Monday.

Thanks

Company Type: Automotive Sent: 17 May 2019 (Quality Engineer) Subject: PPAP Info Length of Service: 8 Years

Hi Andrew,

Thank you for prompt response as always.

I will inform our customer accordingly.

Have a nice weekend.

Best regards

Company Type: Electronics Development Sent: 13 May 2019 (Proposals Engineer) Subject: Product Quoteo Length of Service: 10 Years

Thank you for letting me know Jessica, this moves the project forward.

I ook forward to hearing from you soon

Kind regards

Company Type: Electronics Development Sent: 10 May 2019 (Senior Test Technician) Subject: Product Telco Length of Service: 10 Years

Good morning Arthur,

Thanks for the update. I'm looking forward to receiving the units.

Have a good weekend.

Best regards

Company Type: Oil & Gas Sent: 09 May 2019 (Senior Quality Engineer) Subject: Test Procedure Length of Service: 17 Years

Hi Andrew, apologies for the delay, as attached are the 2 XXXXX approved Test Procedures for your records.

Again Thanks to yourself & Simon for reviewing and updating.

Rgds

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 03 May 2019 (Operations Manager) Subject: Medical Products Length of Service: 2 Years

Hi Clare,

Many thanks for sending the Audit report through.

ACL have always been on top of the Quality side of things.

Andrew - I'm just in the process of transferring ownership and control of all the other components that go into the assembly of the POD to ACL (Apart from the plastic moulded parts).

With this in mind, what details would I need to supply to ACL which would allow for the full traceability of the assembled product in which you kindly suggested.

Best Regards

Company Type: Medical Products Sent: 02 May 2019 (Senior Auditor) Subject: Supplier Audit – Certified Body (for customer) Length of Service: NEW

Hi Andrew/Adam

Please see attached the report of the audit conducted at ACL on Tuesday 30th April 2019.

Andrew - many thanks for your help with the audit and for your hospitality on the day shown by all at ACL.

It really was a pleasure to visit the company, and the audit confirmed that you have implemented a very robust and effective system.

Adam - During the audit Andrew and I discussed the provision of an additional document for each delivery which will give full traceability of all components used in the batch delivered. Although, ACL could always provide traceability for a batch at a later date, it is recommended that you request that your receive this document within your delivery information.

Please can you liaise with Andrew to confirm that this document is required?

Please let me know if you have any questions relating to the report or require any amendments.

Many Thanks again

Best regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 02 May 2019 (Quality Assurance Manager) Subject: Rivet Machine Length of Service: 10 Years

Hi Andrew,

That's great thanks, really appreciate the efforts to find a company to service our Rivet Machine.

Have a good weekend

Best regards

Company Type: Oil & Gas Sent: 01 May 2019 (Senior Quality Engineer) Subject: Purchase Order Length of Service: 17 Years

Hi Andrew/Lee

Sorry for the delay in getting back to you on this one. Please can we cancel this order as we will be changing to the XXXXXXX's when they are released from pre-production.

Thank you for pointing this out, during your checks at ACL.

We made need to place a small order for the XXXXXXX's in the future depending on when the new board is released from development.

Kind Regards

Company Type: Electronics Development Sent: 29 April 2019 (Senior Quality Engineer) Subject: PCN Length of Service: 10 Years

Thanks for information Andy - regarding the 'FLLD261' Diode which is no longer manufactured, we will review internally!

Nice and sunny here in NY… I'm sure it'll be the same in Manchester!

Thank again for keeping XXXXXXXX informed off obsolescence parts.

Best regards

Company Type: Oil & Gas Sent: 29 April 2019 (Expeditor) Subject: Length of Service: 5 Years

Thanks for letting us know Lee, the date suggested should be fine.

Thank you for keeping me updated.

Regards

Company Type: Electronics Development Sent: 26 April 2019 (Senior Quality Engineer) Subject: ACL Visit Length of Service: 10 Years

Hi all,

Again, I'd just like to reiterate my appreciation for the hospitality during the visit/audit, always great to catch up with you guys.

I will have the audit report finished within the next two weeks after my travels.

However I will say there were no major/minor comments found during the audit, and from my opinion you are doing a great job in guiding ACL forward which is refreshing to see in a supplier - so thankyou again!

Please pass my appreciation to the team and thank them for their efforts also during our visit.

Moving forward ACL are going to be a key supplier in the growth of both businesses, and I'm happy to have such great feedback to give out internally to stakeholders.

Have a great weekend guys!

Best regards

Company Type: Electronics Development Sent: 17 April 2019 (Approvals Manager) Subject: Visit Length of Service: 10 Years

Excellent, thank you for incorporation our new product design for our meeting tomorrow

Thanks again

Company Type: Electronics Development Sent: 17 April 2019 (Purchasing) Subject: Potted Displays Length of Service: 10 Years

Hi Andrew,

Thank you for checking the potted displays.

Please continue to do so, it is appreciated.

Yes we will go ahead with using these lenses.

I am looking at moving to a different supplier.

Regards

Company Type: Oil & Gas Sent: 16 April 2019 (Senior Electronics Engineer) Subject: Purchase Order Length of Service: 2 Years

Hi Arthur

Many thanks ACL for finishing the PCB assemblies and sending it over.

May I request you to address the delivery note to following address please (as requested by our purchasing team) and resend the electronic copy of it to me.

Many thanks again

Company Type: GPS Solutions Sent: 12 April 2019 (Director) Subject: Proposition Length of Service: 2 Years

Thanks for this guys,

I'm sure XXXXX and I will sit down and review this together in detail on Monday but on the face of it you have covered all points.

Thanks again for the prompt delivery of what I understand to be xxx units today.

Have a great weekend all at ACL

Company Type: Automotive Sent: 12 April 2019 (Hardware Manager) Subject: XX-XXX-XXX PPAP Length of Service: 8 Years

That sounds ok to me Andrew.

Appreciate the time taken to put the PPAP documentation together.

Thanks for letting us know the XX-XXX-XXX modules are leaving tonight.

Thanks, regards

Company Type: Oil & Gas Sent: 12 April 2019 (Senior Electronics Engineer) Subject: Purchase Order Length of Service: 2 Years

Hi Arthur,

Thanks for processing this order through quickly.

Yes, please send all XXX PCB assemblies and label.

Could you also please arrange to send back the excess material (Maxim ICs) along with the finished PCB assemblies?

Many Thanks again to ACL

Company Type: Mechanical Valves Sent: 12 April 2019 (Director of Innovation & Technology) Subject: XXXXX Product Length of Service: 3 Years

Hi Andrew,

Many thanks for putting a packaging procedure in place for or XXXXX Product, much appreciated.

Have a good weekend

Company Type: Electronics Development Sent: 12 April 2019 (Senior Quality Engineer) Subject: XXXX Monitoring Length of Service: 10 Years

Thanks for test result & feedback Andrew!

I'm out of office till late next week but will be following up with an agenda for the audit soon as I'm back to office.

Have a great weekend!

Best Regards

Company Type: Electronics Development Sent: 10 April 2019 (Senior Technical Engineer) Subject: Assembly Parts Length of Service: 10 Years

Hi Andrew,

That's great. Thank you & Simon for getting some test sorted for the XXXX Product

I'm looking forward to these results.

Thanks again

Company Type: Oil & Gas Sent: 08 April 2019 (Senior Quality Engineer) Subject: Test Procedure Length of Service: 17 Years

Thanks Andrew,

As per our tele-con please find attached approved test schedule signed off for the original PCB part number in 2016 against xxx 204 Rev 1.

Thanks again to yourself & Simon for reviewing and updating.

Company Type: Automotive Sent: 08 April 2019 (Senior Test Technician) Subject: XX-XXX-XXX Datapack Length of Service: 8 Years

Awesome, Thank you Andrew for reviewing the Datapack and offering feedback

Much appreciated

Regards

Company Type: GPS Solutions Sent: 07 April 2019 (Director) Subject: Meeting Length of Service: 2 Years

Hi Arthur

Thanks for the excellent summary of actions.

It was very much appreciated that yourself and Lee came to visit us and we look forward to developing our relationship with you.

I will pick this up again when I return from holiday.

Kind regards

Company Type: Electronics Development Sent: 03 April 2019 (Technology Manager) Subject: Assembly Parts Length of Service: 10 Years

Hi Andrew,

In this instance we can accept these parts, thank you for running them past me though it is appreciated.

Please do report it to XXXXXX though on our behalf.

Regards

Company Type: Weighing Equipment Sent: 03 April 2019 (Engineering Support Supervisor) Subject: Motherboard Component Obsolescence Length of Service: 14 Years

Hi Andrew,

Thank you for the email, regarding component obsolescence, much appreciated.

These appear to be the same device; please proceed.I will advise further (if required) following batch testing.

Many thanks again.

Company Type: Medical Products Sent: 02 April 2019 (Senior Auditor) Subject: Supplier Audit - Certified Body Length of Service: NEW

Hi Andrew

Thank you for asking about dietary requirement, we are not normally asked, so this is refreshing and considerate.

Best Regards

Company Type: Medical Products Sent: 02 April 2019 (Operations Manager) Subject: Supplier Audit Length of Service: 2 Years

This is Perfect - thanks for confirming, supplier audit with our certified audit house.

Best Regards

Company Type: Automotive Sent: 01 April 2019 (Purchasing Manager) Subject: XX-XXX-XXX Product Length of Service: 8 Years

Good Afternoon Andrew,

Many thanks for your help with the sensor issue, appreciated.

Best regards

Company Type: Automotive Sent: 01 April 2019 (Purchasing) Subject: Supplier Assessment Length of Service: 6 Years

Thanks for this Andrew

All looks good & thank you for the updates, regarding KPI's and Contingency plans

Have a good day

Regard

Company Type: Automotive Sent: 26 March 2019 (Quality Engineer) Subject: PCB Layer Stack Length of Service: 8 Years

Hi Andrew,

Thank you very much.

I have updated our records accordingly.

Thank again for sorting out the calibration

Best regards

Company Type: Automotive Sent: 26 March 2019 (Senior Electronics Technician) Subject: PCB Layer Stack Length of Service: 8 Years

Hi Andrew,

Thanks for the info

Can you let me know the thickness of the individual layers please

Really appreciate your help with this product.

Thanks again

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 22 March 2019 (Quality Manager) Subject: Calibration Length of Service: 4 Years

Hello Andrew,

Apologies for the delayed response - been a hectic week this week.

Thank you very much for organising the recalibration of the 3 x multimeters.

Thanks and hope to be up again soon.

Kind Regards

Company Type: Oil & Gas Sent: 21 March 2019 (General Manager) Subject: Orders Length of Service: 1 Year

Good afternoon Lee, Andrew and Jessica.

Firstly, thank you all very much for all the hard work you have put into enabling us to order these boards again. I greatly appreciate it.

Secondly, as promised, please find attached our official purchase order #XXXXXX. As agreed with Arthur, I assumed a 30-day EOM payment terms and scheduled 4 batches of XXX to deliver. If the first batch can be expedited or perhaps part delivered earlier, it would help us tremendously.

Again, many thanks for your excellent support and help.

Kindest regards

Company Type: Automotive Sent: 21 March 2019 (Finance Dept) Subject: Updates Length of Service: 6 Years

Morning Andrew

Apologies for the delay.

All products now received

Lovely. Thanks for your help Andrew.

Company Type: Electronics Development Sent: 13 March 2019 (Technology Manager) Subject: Products Length of Service: 10 Years

Hi Lee,

Thanks for the update.

That date sits good in our schedule.

Regards

Company Type: Electronics Development Sent: 13 March 2019 (Senior Quality Engineer) Subject: Product update Length of Service: 10 Years

Thanks Andrew!

Let's look to commence testing as per your note and review findings.

Thanks everyone for your collaboration with this product.

Have a great weekend.

Best regards

Company Type: Oil & Gas Sent: 14 March 2019 (Global Supply Manager) Subject: Product Collection Length of Service: 12 Years

Thank you for your help Lee.

I see XXXX has been in touch with the requirements, great.

Regards

Company Type: Electronics Development Sent: 13 March 2019 (Approvals) Subject: Labels Mark Length of Service: 10 Years

Thanks for the update, regarding products & stocked labels

Best Regards

Company Type: Automotive Sent: 08 March 2019 (Purchasing Manager) Subject: Products XXX & XXXX Length of Service: 8 Years

Hi Lee

Thanks for the update, regarding our quotation - much appreciated

Kind regards

Company Type: Analytical Equipment Sent: 08 March 2019 (Repairs Coordinator) Subject: Control Units Length of Service: 8 Years

Thank you for the update.

I will chase this up with Victoria, regarding DCR for the repairs ACL is carrying out for use and come back to you.

Kind regards

Company Type: Electronics Development Sent: 07 March 2019 (Senior Electronics Engineer) Subject: Product XXXXXX Length of Service: 10 Years

Hi Andrew,

Thanks for the reminder (I sometimes need one), I'll jump on this now, once it and the accompanying doc register are complete and approved XXXXXX will send them through.

Thanks Again

Regards

Company Type: Medical Products Sent: 05 March 2019 (Operations Manager) Subject: Product Meeting Length of Service: 2 Years

Hi Arthur,

Great to have met you and the team at ACL.

It was a landmark meeting for us as a company and a point that we've been working towards for some time now.

ACL have been an integral part of that journey and we look forward to working together to deliver this patient safety initiative into the NHS this year.

All the best

Company Type: GPS Solutions Sent: 05 March 2019 (Operations Manager) Subject: Build Update Length of Service: 2 Years

Thanks Andrew, that works for us, much appreciated.

Best regards

Company Type: Automotive Sent: 05 March 2019 (Purchasing Manager) Subject: Product XXX Length of Service: 8 Years

Morning Andrew

Thank you for the quick response, much appreciated

Thanks for the quick turnaround.

Kind regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 01 March 2019 (Quality Manager) Subject: Calibration Length of Service: 4 Years

Hi Andrew,

Many thanks for getting back to me regarding the calibration query.

With regards to the multimeters, would you be so kind to calibrate them in accordance with your own process at ACL.

Obviously, please invoice us post calibration and we would be happy to pay for this service.

I have also found the frequency counters within our register, they have an annotation next to them stating “Calibration not required - used only to check all oscillators are running at about the intended nominal frequency”.

But thank you raising this and asking the question.

If you could feedback on the multimeters query, that would be much appreciated.

Have a great weekend.

Kind Regards

Company Type: Security Devices Sent: 01 March 2019 (Supply Chain Manager) Subject: New Product Length of Service: NEW

Hi Arthur& Andrew

Thank you very much for the below information.

I will pass this information to our Business Improvement Manager.

Have a great weekend

Kind Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 01 March 2019 (Quality Manager) Subject: Product Update Length of Service: 4 Years

Hi Lee,

Many thanks for confirming this with the Technical Data.

My Engineering Manager has come back with the following query:

Within the data sheet are two part numbers, please confirm which one we used before:

AK125012EM
AK185018EM

If you would be so kind to confirm, that would be much appreciated.

Thanks for you support.

Kind Regards

Company Type: Security Devices Sent: 28 February 2019 (Supply Chain Manager) Subject: New Product Length of Service: NEW

Hi Arthur,

Thank you very much for prompt response and attached questionnaire and technical details

I remember on our meeting you have stated that ACL have all processes and procedures in place to secure our information - please can you provide a copy of these documents.

Kind regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 28 February 2019 (Production Coordinator) Subject: Follow-Up Length of Service: 4 Years

Thanks this was in line with my gut feeling as well

Obviously if we can better we will

Thanks again for confirming

Regards

Company Type: Sent: 26 February 2019 (Senior Projects Electronics Engineer) Subject: Track Unit Length of Service: 16 Years

Hi Andrew,

Many thanks for your quick response in providing the test logs, appreciated.

Kind Regards

Company Type: Railway Sent: 25 February 2019 (Operations Manager) Subject: Supplier Questionnaire Length of Service: 8 Years

Hi Andy,

Many thanks for completing the questionnaire , Sharon will confirm to me if she has received it shortly.

Whilst it was in my mind, I though best to check.

P.s. I have another kit for XX XXXXX, for ACL to complete, will issue order shortly.

Cheers.

Company Type: Electronics Development Sent: 20 February 2019 (Technology Manager) Subject: Product XXXXXX Length of Service: 10 Years

Hi Arthur,

I hope that your week is going well.

Thanks for the confirmation and order acknowledgement.

We want to ensure that this run goes as smooth as possible and would appreciate a confirmation from yourselves when all parts have been ordered and highlight troublesome parts ASAP so that we may assist in resolving where possible.

Thanks again

Company Type: Electronics Development Sent: 19 February 2019 (Senior Technician) Subject: Product XXXXXX Length of Service: 10 Years

Hello Arthur,

Thanks for this. Please note the production pack has been updated to revision B to accommodate the use of some alternative parts (suggested by ACL) plus an extra component added to PCB XXXXXX.

Please let us know if you require any further information.

Thanks again to ACL for the suggested alternatives.

Best regards

Company Type: Oil & Gas Sent: 19 February 2019 (Global Supply Manager) Subject: Amended PO Length of Service: 12 Years

Amended Po attached.

Thanks for your help reviewing  & correcting Andrew

Best Regards

Company Type: Oil & Gas Sent: 19 February 2019 (Purchasing & Spares Sales Co-ordinator) Subject: XXX3 Screen Length of Service: 6 Years

Morning Andrew,

Thank you for this.

If you could dispatch this back to Mechtronic we will pick up the carriage.

I will feed back your finding

Kind Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 18 February 2019 (Quality Manager) Subject: Meeting Follow-Up Length of Service: 4 Years

Good afternoon Arthur,

Firstly, many thanks for your email and summary action items.

The reason behind next week's deadline is because that is when our customer has requested an update.

Therefore if you would be so kind to review and feedback that would be very helpful.

Should you have any queries, please do not hesitate to contact me.

Thank you your continued support is appreciated

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 13 February 2019 (Production Coordinator) Subject: Build Pack Parts Length of Service: 4 Years

Thanks all at ACL for the stock take, will check ours next week as out traveling and come back to what we need to look at getting quotes for going forward.

Regards

Company Type: Electronics Development Sent: 12 February 2019 (Development & Hazardous Area Coordinator) Subject: Build Pack Length of Service: 4 Years

Thanks Andrew for cross referencing the build pack data, if you can get someone to check and verify your stock levels for the piece parts.

Thank again for your help.

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 08 February 2019 (Production Coordinator) Subject: Build Pack Length of Service: 4 Years

Thanks Andrew  for cross referencing the build pack data, if you can get someone to check and verify your stock levels for the piece parts.

Thank again for your help.

Regards

Company Type: Mechanical Valves Sent: 07 February 2019 (Director of Innovation & Technology) Subject: Orders Length of Service: 3 Years

Hi Andrew,

Many thanks for updating the documentation, appreciated

Best Regards

Company Type: Electronics Development Sent: 01 February 2019 (Quality Engineer) Subject: Unit Order Number Length of Service: 10 Years

Thank you Andrew. 

Really appreciate this feedback.

Have a lovely weekend.

Regards

Company Type: Electronics Development Sent: 30 January 2019 (Senior Electronics Engineer) Subject: Datapack Update Length of Service: 10 Years

Hi Andrew,

Yes you are correct it should show XXXXXX-E, I have checked and can confirm XXXXXX-E is the latest.
I will update this ASAP.

Thank you for spotting this and keeping me informed.

Regards

Company Type: GPS Solutions Sent: 30 January 2019 (Operations Manager) Subject: Build Update Length of Service: 2 Years

Hi Andrew,

Parts received today, thanks for the quick response.

Here's are new address, just for your records

Thanks V much.

Company Type: Manufacture and Design Electronic Test Equipment Sent: 30 January 2019 (Managing Director) Subject: XXXXX Labels Length of Service: 20 Years

Cheers for that Lee, Quick delivery of xxx will let them know.

Best Wishes

Company Type: Electronics Development Sent: 29 January 2019 (Development & Hazardous Area Coordinator) Subject: Datapack Length of Service: 10 Years

Many thanks Andrew, a quick response as usual.

Have a good day

Regards

Company Type: Automotive Sent: 29 January 2019 (Senior Test Technician) Subject: MEDIUM help Length of Service: 8 Years

Yes, this is good.

Thank you taking the time to find an alternative

Regards

Company Type: GPS Solutions Sent: 25 January 2019 (Operations Manager) Subject: Build Update Length of Service: 2 Years

Thanks Andrew,

We've missed the post today and the office is shut now.

I'll try and contact a keyholder/director and get them on the way.

Will email you again when I know what's going to happen.

I appreciate the quick response.

Regards

Company Type: Oil & Gas Sent: 24 January 2019 (Purchasing & Spares Sales Co-ordinator) Subject: CPU Board Length of Service: 6 Years

Hi Andrew,

Yes good thanks, hope you are well too.

I have checked this with XXXXXX and we are happy for you to use this part.

Thank you for your support in finding an alternative component.

Kind Regards

Company Type: Electronics Development Sent: 24 January 2019 (Electronics Hardware) Subject: Tolerances on PCB's Length of Service: 10 Years

Hello Lee,

Perfect information - thank you for your support. Tolerances look good.

Best regards

Company Type: Electronics Development Sent: 23 January 2019 (Quality Engineer ) Subject: Tube Testing Length of Service: 10 Years

Hi Simon,

Thanks for the quick response, regarding the tube testing.

Kind Regards

Company Type: Electronics Development Sent: 22 January 2019 (Development & Hazardous Area Coordinator) Subject: Agreement Length of Service: 10 Years

Hi Andrew

I'm good thank you, hope all is well with you

Thank you for sending this back and so quickly, much appreciated.

Kind regards

Company Type: Automotive Sent: 22 January 2019 (Senior Test Technician) Subject: Thermal Labels Length of Service: 8 Years

Hi Andrew,

Thanks for this, It sounds like that the Circuit Specification does not need to be updated?

Thanks for you input

Have a good day

Company Type: Oil & Gas Sent: 18 January 2019 (Production Manager) Subject: Purchase Order Length of Service: 4 Years

Hi Andrew,

Thanks for raising this query, and you are absolutely correct. I must apologise to Lee as I requested that he use this part... I must have been having a bad day.

The part I've specified is 1/8W but should be 600mW as per ATEX BOM.

Please only use part specified on ATEX BOM - PTF56-4K5BT-10B14.

Company Type: Electronics Development Sent: 16 January 2019 (Approvals) Subject: Tube Testing Length of Service: 10 Years

Hi Andrew,

Thanks for the update, regarding the tube testing, appreciated

Company Type: Automotive Sent: 16 January 2019 (Purchasing Manager) Subject: Deliveries Length of Service: 8 Years

Hi lee,

Thank you for the update and yes all makes sense going forward.

I have nudged XXXXX who is is looking at it now.

Thanks again

Best regards

Company Type: Mechanical Valves Sent: 15 January 2019 (Director of Innovation & Technology) Subject: Programming Length of Service: 3 Years

Hi Simon,

Great news. Thank for getting our XXXXXXX program working.

Time to resolve was much appreciated.

Best Regards

Company Type: Electronics Development Sent: 15 January 2019 (Senior Supplier Quality Engineer) Subject: Monitors Update Length of Service: 10 Years

Hi Andrew,

Great thanks for update!

I'll get back to you during the week.

Best Regard - have a great weekend

Company Type: Medical Products (Various) Sent: 14 January 2019 (Operations Manager) Subject: Business/Visit Length of Service: NEW

Hi Arthur,

Many thanks. I've filled out and attached the RFQ check list.

In terms of a visit I'm flexible, could you let me know the earliest convenient time for you.
Looking forward to meeting the team.

Much appreciated.

All the best.

Company Type: Electronics Development Sent: 10 January 2019 (Senior Supplier Quality Engineer) Subject: Monitors Update Length of Service: 10 Years

Hi Andrew,

Thanks for the update, really appreciate the information.

I guess with the information you've sent we may need to look at certain factors from our side too.

Thanks again Andrew!

Best regards

Company Type: Metal Detection Sent: 08 January 2019 (Senior Electronics Engineer) Subject: End of Life Part Notice Length of Service: 16 Years

Hi Andy

Wishing you all a happy new year too. I trust you had an enjoyable Christmas break.

Thank you for the heads-up on the impending obsolescence of this part., appreciated.

The XXXAXXX Processor PCB and XXXAXXXX Touchscreen Controller are still extant as spares and we continue to shift a fair number annually.

Company Type: Oil & Gas Sent: 07 January 2019 (Materials Control Manager) Subject: Length of Service: 17 Years

Hi Andrew,

Sorry , I will get this sorted tomorrow.

Thank you for keeping track and the notifications.

Best regards

Company Type: Railway Sent: 04 January 2019 (Operations Manager) Subject: Deliveries Length of Service: 8 Years

Hi Arthur,

That's great news, thank you for your feedback.

Kind regards

Company Type: Automotive Sent: 04 January 2019 (Hardware Manager) Subject: Humidity Tabs Length of Service: 8 Years

Thanks  for your support with this matter Andrew, I'll chase boxes

Much appreciated.

Thanks

Company Type: Approval Body Sent: 03 January 2019 (Quality Assurance Specialist ) Subject: Approvals Length of Service: 10 Years

Happy New Year to everybody at ACL also.

Many thanks, we will review the information sent and respond to you shortly.

Looking good

Cheers

Company Type: Manufacture and Design Electronic Test Equipment Sent: 02 January 2019 (Managing Director) Subject: Orders Length of Service: 20 Years

Hi Lee

You`re a star, cheers for that. Partial delivery of 100 on Friday, much appreciated.

Best Wishes

Company Type: Automotive Sent: 02 January 2019 (Senior Electronics Test Technician) Subject: Datapacks Length of Service: 8 Years

Hi Andrew, Lee,

Happy New Year!

To kick off the New Year as we mean to go on, please find an updated data pack for the above part numbers at the following link, more to follow

Company Type: Automotive Sent: 02 January 2019 (Quality Compliance Manager) Subject: Lamborghini Length of Service: 16 Years

Good afternoon gents

Happy new year, I hope you both had a good one.

Please see the attached, updated Lamborghini build spec and label drawing, orders to follow.

Thanks

Company Type: Automotive Sent: 19 December 2018 (Finance Dept) Subject: Reporting Length of Service: 5 Years

Thank you Andrew for your continued support during 2018.

I hope you all at ACL have a very Merry Christmas and Happy New Year.

Kind Regards

Company Type: Medical Equipment Sent: 14 December 2018 (Quality Manager) Subject: Service Audit Length of Service: 15 Years

Hi Andrew

Thanks for checking back - you're working very late.  My audit schedule was blown out of the water by other priorities but I'm back at it now.

Outstanding work on what you sent!  I'm working on the audit report right now.  No findings.

Most of the evidence you sent will also be appropriate for our CMO audit

Thanks again, brilliant work

Company Type: Automotive Sent: 12 December 2018 (Senior Electronics Test Technician) Subject: Datapacks Length of Service: 7 Years

Good morning Andrew,

I'm very well thanks.

Yes, you are right and thanks for spotting the errors relating to the PCB specification and associated part numbers.

We will correct this asap and send an updated datapack.

Best regards

Company Type: Railway Sent: 10 December 2018 (Operations Director & Manager) Subject: Product Orders Length of Service: 7 Years

Gentlemen, (ACL Team)

Please allow XXX to thank you for your continued support throughout the year.
We feel without it, we would have surely struggled.

Having a great supplier relationship is paramount to keep us abreast of our commitments and ensure that our customers' receive not just the service level they expect, but an opportunity to exceed their expectations.

All too often ACL go that extra mile to ensure we have outstanding service. Well done!

Additionally, thank you for your kind Christmas gifts, we will be raffling them amongst the XXX Team as an acknowledgement for all their hard work. The gifts are fantastic and are gratefully received.

We are very appreciative of your assistance and are looking forward to continuing to work together.
Be Brilliant and wish all your team the very best for Christmas.

Kind regards

Company Type: Medical Equipment Sent: 07 December 2018 (President) Subject: FDA Length of Service: 15 Years

Hello Andrew,

Thank you for your message and I apologize for the oversight.

Kindly note, I will schedule remittance today. Please find attached PO # 18304 related to these charges for your records.

Thank you again for your support, please let me know if you have any questions. 

Best Regards

Company Type: Automotive Sent: 07 December 2018 (Quality Engineer) Subject: XXXXX Products Length of Service: 7 Years

Hi Andrew,

Thank you for your support as usual.

Please return the modified boards for my attention

Best Regards

Company Type: LED Solutions Sent: 04 December 2018 (Managing Director) Subject: Meeting Length of Service: New Customer

Hi Arthur,

Thanks for setting up the visit and complements to Lee & Team for the thorough preparation & informative tour of facilities and operations.

Can you please sign one of the NDA copies and post or email it to me for my records, thanks.

Regards

Company Type: Electronics Development Sent: 04 December 2018 (Development & Hazardous Area Coordinator) Subject: Product Transmittals (Data) Length of Service: 9 Years

Sorry about that Andrew,

I'll make sure I copy you in all transmittals in future for your review and approval.

Thanks for your support & sending signed transmittals over

Have a good evening

Company Type: Sent: 03 December 2018 (Manager) Subject: Quality Plan (ATEX) Length of Service: 1 Year

Hi Andrew

That is fine with me.

Thank you for taking the time to prepare the Quality Plan for our ATEX product, we will review & approve ASAP.

Have a good evening

Company Type: Electronics Development Sent: 20 November 2018 (Technical Specialist) Subject: XXXX Product Delivery Length of Service: 9 Years

Hi Simon,

Thanks for letting me know about forthcoming deliveries.
I'll check these on our side and I'll give you feedback.

Have a good weekend.

Thanks again

Company Type: Oil & Gas Sent: 29 November 2018 (Senior Electronics Engineer) Subject: XXXX Product Length of Service: 1 Year

Hi Steve,

Thanks for arranging supporting documents and Declaration of Conformity.

That's great news! That we will receive the boards tomorrow.

Best Regards

Company Type: Scientific Products Sent: 26 November 2018 (Manager) Subject: Shared Data Length of Service: 18 Years

Thank you Simon, for sorting out the shared data via link provided.

We have received the uploaded data as requested.

Ta - life saver

Company Type: LED Solutions Sent: 21 November 2018 (Managing Director) Subject: Meeting Length of Service: New Customer

Many thanks Arthur,

I look forward to visiting next week to discuss our products and requirements and meeting ACL Team.

Regards

Company Type: Medical Equipment Sent: 21 November 2018 (Quality Manager) Subject: DCR for Signature Length of Service: 15 Years

Thanks Andrew! 

Somehow I missed the document, thanks for correcting and resending, appreciated.

Best Regards

Company Type: Automotive Sent: 20 November 2018 (Finance Dept) Subject: Process Proceduree Length of Service: 5 Years

Hello Andrew

Apologies for not responding sooner my system crashed last week and I have only just got access to my e-mails.

Thank you for updating me on the new process going forwards.

Look forwards to receiving the updated spreadsheet once completed.

Thank you for your co-operation

Kind Regards,

Company Type: Electronics Development Sent: 20 November 2018 (Quality Dept) Subject: XXXX Product Part Update Length of Service: 9 Years

Brilliant Simon, 

Thanks you for the PM update, I will update my Coruson entry.

Kind Regards,

Company Type: Railway Sent: 19 November 2018 (Operations Director & Manager) Subject: Product Orders Length of Service: 7 Years

Hi Lee,

Hope you have had a great weekend.
Thank you for the quick turnaround of our XXXXXX Product.

Can you update me with the progress of the XXXXXX and the XXXX XXXXX Products

Many thanks,

Company Type: Electronics Development Sent: 16 November 2018 (Senior Electronics Engineer) Subject: XXXX Product Length of Service: 9 Years

Hi, everyone

Thanks for getting this sorted quickly to all involved, we have received the gaskets yesterday.

Excellent team effort.

Regards,

Company Type: Oil & Gas Sent: 13 November 2018 (Purchasing Supervisor) Subject: End of Life Component Length of Service: 17 Years

Afternoon Andrew,

Thank you for this, I have forwarded the end of life component data onto our design/engineering teams so they can review and advise.

Again appreciate the heads-up.

Best regards

Company Type: Electronics Development Sent: 11 October 2018 (Stock & Materials Coordinator) Subject: Order Length of Service: 9 Years

Hi Andrew,

The new gasket has just arrived.

Thanks for getting that sorted promptly for us, much appreciated.

Kind Regards,

Company Type: Manufacture and Design Electronic Test Equipment Sent: 07 November 2018 (Managing Director) Subject: Last Time Buy Components Length of Service: 20 Years

Good evening Andrew,

Thanks for the heads-up, but the XXXXXXX Product is a dis-continued line now.

I really appreciate the fact you keep us informed as to last time buys, obsolescence etc. 

Best Wishes

Company Type: Automotive Sent: 07 November 2018 (Senior Quality Technician) Subject: Process Documents Length of Service: 5 Years

Brilliant. Thanks Andrew.

I will get this process document processed as soon as, and then I will get an official copy passed to yourself.

Thank you for reviewing and approving.

It was great talking to you too.

Company Type: Railway Sent: 01 November 2018 (Operations Director & Manager) Subject: Units Length of Service: 7 Years

Hi Lee, Andrew,

Hope you had a happy Halloween.

Thanks for the units yesterday. More orders to follow for various products.

Be Brilliant!

Kind Regards,

Company Type: Automotive Sent: 31 October 2018 (Senior Electronics Test Technician) Subject: Modifications Length of Service: 7 Years

Hi Lee,

Thanks for the prompt Quote, I have filled out a Req for XX which should be going through the system now

We will aim to ship those 34 on Friday to you for modification.

Many Thanks again

Company Type: Automotive Sent: 26 October 2018 (Quality Compliance Manager) Subject: Build Spec Update Length of Service: 15 Years

Hi Andrew.

I changed software revision and checked twice.

I must have printed the wrong version. I am away from the desk today but it should be F. 

Thank you for reviewing, appreciated.

Thank you

Company Type: Automotive Sent: 26 October 2018 (Senior Electronics Test Technician) Subject: Resistor Mod Length of Service: 7 Years

Hi Andrew,

Yeah they all look good to me, thank you for taking the photos and the data, appreciated.

We are happy you sending them all back in the same way that you received them, packaging wise.

Many thanks

Company Type: Automotive Sent: 25 October 2018 (Director) Subject: Conformity of Production Length of Service: 5 Years

Perfect!

Thanks Andrew for the updated Control Plan and other relevant information/certificates requested. 

Regards

Company Type: Oil & Gas Sent: 25 October 2018 (Purchasing Supervisor) Subject: MKII Electronics Length of Service: 17 Years

Hi Lee,

Fantastic news.

It's not often we get good surprises like this! Thank you for ordering the components.

Best regards

Company Type: Medical Equipment Sent: 24 October 2018 (President) Subject: Product validation Length of Service: 15 Years

Hello Adrian,

Thank you for your messages - your points are well taken and very much appreciated.

I have sent a message to XXXXXXX with action items identified.

Thank you again Adrian, please let me know if you have any questions.

Best Regards,

Company Type: Oil & Gas Sent: 23 October 2018 (Production Manager) Subject: XXXXX Boards Length of Service: 3 Years

Thanks for the traceability information Andrew, greatly appreciated.

Regards,

Company Type: Oil & Gas Sent: 23 October 2018 (Purchasing Supervisor) Subject: MKII Electronics Length of Service: 17 Years

Good Morning Lee, Andrew

Hope you're well. It was good to meet both of you last week.

Just to follow on from our conversations regarding the 4x new PCB's that are on order with you, I have pulled together the attached spreadsheet to record the alternatives required/approved. We can then use this a basis for overall feedback into the engineering team at XXXXX as to the changes needed before launching to production.

Thank you for your support

Best Regards,

Company Type: Medical Equipment Sent: 22 October 2018 (Quality Manager) Subject: Project LED intensity and questions of New Co REVISED Length of Service: 15 Years

Hi Andrew.  Thanks for the prompt response and records received. 

XXXXXX has changed his mind on the head we want to use as our control device will keep you informed

Regards,

Company Type: Railway Sent: 22 October 2018 (Operations Director & Manager) Subject: Two PO’s for Units Length of Service: 7 Years

Hi Lee, Andrew,

Please find attached two purchase orders as discussed in-line with our increased order for units.

Allow me to thank you for your support & understanding.

Update on Unit output is always appreciated.

Kind Regard,

Company Type: Oil & Gas Sent: 22 October 2018 (Operations Manager) Subject: ISO9001 Certificate Length of Service: 4 Years

Hi Jessica,

Thanks for the update, is it still possible to quote XX for XXXXX please?  We will discontinue the XXXXXX Product, we have already advised our customers it is obsolete.

Thanks for your support.

Company Type: Analytical Equipment Sent: 18 October 2018 (Senior Design Development) Subject: Control Units Length of Service: 7 Years

Hi Lee

Thanks for providing all the information for this.

I've entered the request into our system so I hope you receive a formal response in due course.

A permanent change does seem likely but we have to do a little more experimentation here, and if it's only a few weeks until you send the next batch of units it would give us more comfort if we are able to evaluate them here before we do formalise the change.

Many thanks,

Company Type: Automotive Sent: 17 October 2018 (Senior Electronics Test Technician) Subject: Resistor Mod Length of Service: 7 Years

Hi Lee,

Ok, that's awesome thanks!

Hopefully, if all goes to plan, you should get the datapack (and therefore the green light) in the next few days

Regards

Company Type: Automotive Sent: 17 October 2018 (Quality Compliance Manager) Subject: Batteries Length of Service: 15 Years

Hi Andrew.

Thanks for the information, regarding battery voltages and stability as always your support is appreciated.

Thanks

Company Type: Analytical Equipment Sent: 17 October 2018 (Senior Buyer) Subject: Control Units Length of Service: 7 Years

Hi Lee

Thanks for that feedback, regarding parts/materials for our XXXXX Control Units, most appreciated.

Kind regards

Company Type: Automotive Sent: 16 October 2018 (Hardware Manager) Subject: Datapack Length of Service: 7 Years

Sorry Lee, That's my fault. Please can I have quote for XXoff each please - or nearest economical qty.

Thank you for reviewing and spotting the error

A million thanks

Company Type: Electronics Development Sent: 11 October 2018 (Stock & Materials Coordinator) Subject: Order Length of Service: 9 Years

Hi Jessica

Please find attached amended PO, thank you for pointing out the error, regarding the document pack details shown on the PO previously received.

Regards,  

Company Type: Railway Sent: 11 October 2018 (Operations Manager) Subject: PO Units Length of Service: 7 Years

Hi Lee, Andrew,

Firstly, thanks for all the continued support, it is appreciated.

Please find attached a copy of the PO for a further batch of xxx Units free issued last night.

Many thanks as always.

Company Type: Railway Sent: 09 October 2018 (Operations Manager) Subject: PO Units Length of Service: 7 Years

Hi Lee,

When you deliver the completed units tomorrow, we shall have another order for xxx Units to issue you.

More orders to follow, please kindly order more potting compound for xxx Units

Many thanks as always.

Company Type: Automotive Sent: 09 October 2018 (Technical Response Manager) Subject: Quotation Length of Service: New Customer

Hi Arthur,

Thank you for your quote, as per our discussions I am need to make sure the quality is good and I have confidence that you can offer that.

I am just finalizing my designs and I will be placing an order for 3 circuit boards in the next few days.

Many Thanks

Regards

Company Type: Medical Equipment Sent: 09 October 2018 (Quality Manager) Subject: Quality Agreement Length of Service: 15 Years

And again - good catch after reviewing our Quality Agreement.  Revised redline is at: xxx/xxx/xxxx .

Have a good evening

Regards,

Company Type: Medical Equipment Sent: 09 October 2018 (Quality Manager) Subject: Further Document Changes to Digital Inservice and User Guide Length of Service: 15 Years

Wow Andrew!  Thanks for thorough review. 

You are correct that the part number for the Patient Consent form is PM0002.  It is the same for the US and Non US.
The part number for the US Patient Leaflet is PM0004 and Non US is PM0006.  I've corrected this in EL1417. 

Many Thanks

Company Type: Oil & Gas Sent: 08 October 2018 (Senior Quality Engineer) Subject: ISO9001 Certificate Length of Service: 4 Years

Hi Andrew,

Thank you for your prompt response, regarding updated ISO 9001 Certification, appreciated.

Kind regards,

Company Type: Oil & Gas Sent: 05 October 2018 (Design & Development) Subject: Order Acknowledgemet Length of Service: 17 Years

Hi Lee,

No problem, thanks for getting back to us at such a short notice.

Monday afternoon works much better for us – we'll aim to be there for 1pm if that works for you?

Thanks and Regards,

Company Type: Automotive Sent: 04 October 2018 (Purchasing Officer) Subject: Updated schedule Length of Service: 5 Years

Hi Lee,

Thank you for the Chat today it was very informative and constructive.

Please see updated schedule which follows on from the PO's I have just sent for delivery in November and the rest of the parts for delivery 04/01 which should cover requirements until March 2019.

Regards & thanks again

Company Type: Medical Equipment Sent: 03 October 2018 (Quality Manager) Subject: Document Changes to Digital Inservice and User Guide Length of Service: 15 Years

All Good. Thank you for reviewing the various changes to our Digital Inservice and User Guide data as always much appreciated.

Many Thanks Again

Company Type: Oil & Gas Sent: 03 October 2018 (Senior Engineer) Subject: Sensor Serial Number Duplication Length of Service: 5 Years

Hi Andrew.

That's great thank you for pointing out the duplication of sensor serial numbers.

I have discussed this with appropriate personnel. I'll be making a small change to the calibration software so that in future, the software can handle any so-called duplicates gracefully.

Thank you both once again.

Best Regards,

Company Type: Oil & Gas Sent: 03 October 2018 (Production Manager) Subject: Length of Service: 3 Years

That's great, thanks for looking over and reviewing our Quality Agreement, Andrew.
Appreciated.

Regards,

Company Type: Automotive Sent: 02 October 2018 (Hardware Manager) Subject: Modification Length of Service: 7 Years

Thanks for looking into our resistivity needs.

Sadly we just discovered today that the resistivity needs to be about 100k

Thanks again

Company Type: Aviation & Industrial Support Equipment Sent: 02 October 2018 (Senior Buyer) Subject: BOMs Length of Service: 6 Years

Hi Andrew,

Please highlight the error found on the BOMs received on your FAIR report; this is a 3rd party BOM which we did not check before sending across to ACL. This looks to be a purely a typo error.

Thank you for noticing and cross referencing the data recieved.

Let me know if you need anything else

Thanks,

Company Type: Automotive Development Sent: 01 October 2018 (Test Engineer) Subject: Component Traceability Length of Service: 7 Years

Hi Andrew,

Thank you for the traceability details, regarding C20 & U5 on our XXX-XXX-XXX Product Board.
& the certificate copy.

That was all I needed for now.

Best regards,

Company Type: Electronic Development Sent: 01 October 2018 (Development & Hazardous Area Coordinator) Subject: Shared Documents Length of Service: 9 Years

Morning Andrew.

Excellent work

Thank you for sorting out the link between our companies - much appreciated.

Company Type: Electronic Solutions Providers Sent: 28 Sept 2018 (Operations Manager) Subject: Lifecycle Change Notification Length of Service: 2 Years

Thank you Andrew, life cycle information and keeping us informed.

I will pass this on.

Kind regards,

Company Type: Automotive Sent: 26 Sept 2018 (Test Engineer) Subject: Component traceablility Length of Service: 7 Years

Yes, we are fine thanks.

Thank you and Lee for looking into this and your continued support.

Regards,

Company Type: Mechanical Valves Sent: 25 Sept 2018 (Quality Manager) Subject: Documents Length of Service: 2 Years

Good Morning Andrew,

Thank you for your time yesterday, very informative and appreciated.

Thank you for documentation requested.

Regards

Company Type: Automotive Sent: 21 Sept 2018 (Test Engineer) Subject: PPAP requirements for XXX XXXXX Length of Service: 7 Years

Good morning Andrew,

Yes, this absolutely fine. Sorry for the delay to update the data pack. I'll do this by the end of today the latest.

Thank for reviewing & help

Best regards,

Company Type: Oil & Gas Sent: 20 Sept 2018 (Production Manager) Subject: Mechtronic Pressure Chart Length of Service: 5 Years

Hi Andrew.

That's great thank you.

We will definitely be ordering more within the next 12 months.

Thank you both once again.

Best Regards,

Company Type: Automotive Sent: 13 Sept 2018 (Quality Compliance Manager) Subject: EOL Reports Length of Service: 15 Years

Thank you for the EOL Report for our XXX Unit.

Looking into label changes going foraward.

Many thanks again for your help.

Company Type: Railway Sent: 31 August 2018 (Operations Director & Manager) Subject: New Cable Project Length of Service: 7 Years

Hi Lee,

Please find attached PO for MT038 cable assembly.

Andrew,

Thank you for your help regarding the cable assembly & continued support.

Company Type: Oil & Gas Sent: 24 August 2018 (Senior Quality Engineer) Subject: Alternate Parts Length of Service: 17 Years

Thanks for the data sheets for the suggested items,
please send the data sheets for the existing items also.

Rgds

Company Type: GPS Tracking Sent: 22 August 2018 (CoP Compliance Team Co-Ordinator) Subject: CoP Length of Service: 9 Years

Thank you for your updated ISO Certification for our records.

Congratulations.

Roger

Company Type: Oil, Gas & Chemical Sent: 20 August 2018 (Electronics Manager) Subject: Delivery Length of Service: 2 Years

Hi Andrew

Thanks for the test data- much appreciated.

Note for these @5 units the pressure range is 0-140 Barg

Many Thanks

Company Type: Oil, Gas & Chemical Sent: 20 August 2018 (Electronics Engineer) Subject: Request Length of Service: 2 Years

Thank you Lee,

I will pass this to our accounts department, regarding the rework ACL carried out for us.

Thanks again for your continued support.

Kind Regards,

Company Type: Automotive Sent: 20 August 2018 (Hardware Manager) Subject: Information Length of Service: 7 Years

Thanks Andrew, I'll pass this on and see if they can manage without coming through you.
I doubt it though :)

Many Thanks again

Company Type: Electronics Department Sent: 16 August 2018 (R&D Project Team Lead) Subject: Quotation Length of Service: 9 Years

Hi Arthur,

Thank you for this.

Please can you confirm the delivery date.
XXXXXX will send you the updated documents in the morning

Many Thanks

Company Type: Automotive Sent: 14 August 2018 (Technical Manager) Subject: New Label Length of Service: 10 Years

Perfect, new logo looks good on the label.

Thanks all for your input - much appreciated

Regards,

Company Type: Automotive Sent: 14 August 2018 (Hardware Manager) Subject: Information / Help Length of Service: 7 Years

Thanks Andrew, that information is very helpful, going forward

Company Type: Automotive Sent: 13 August 2018 (Senior Test Technician) Subject: Product Help Length of Service: 7 Years

Hi Andrew,

Thanks for the information that you have sent through, ive started to consolidate these into a single BoM.
Will consolidate the parts and get back to you.

Many Thanks

Company Type: Electronics Development Sent: 13 August 2018 (Development & Hazardous Area Coordinator) Subject: Shared Documents Length of Service: 9 Years

Morning Andrew.

Receive, many thanks.

Just looking into the documents on your previous email, will get back to you asap.

Many thanks for your help

Company Type: Railway Sent: 09 August 2018 (Operations Manager) Subject: New Product Length of Service: 7 Years

Hi Andrew,

Agreed, with your suggestions, why I thought best to include you guys at this time.
Feel free to contact the engineers at any time.

Be Brilliant!

Kind regards,

Company Type: Oil & Gas Sent: 09 August 2018 (Production Planner) Subject: Environmental Chamber Length of Service: New

Cheers Andrew - we've our own coming soon, thanks for the guidance, I'm sure it will help us figure out what's happening.
Your time was much appreciated.

Thanks

Company Type: Oil & Gas Sent: 07 August 2018 (Production Planner) Subject: Audit Length of Service: New

Hi Andrew

Thanks for your prompt MAC address information, it was most useful.

Keep up the good work.

Regards,

Company Type: Railway Sent: 07 August 2018 (Operations Manager) Subject: Quotation Length of Service: 7 Years

Dear All,

Please find attached a copy of the purchase order as per mails herewith.
Please kindly issue order acknowledgement.

Thanks for the quick response

Hi Jessica,
Please let me know if we need to purchase any difficult to get components for potential future orders.

Thanks you for your support.

Kind regards,

Company Type: Analytical Equipment Sent: 06 August 2018 (Global Product Stewardship Specialist) Subject: RoHS Compliance Length of Service: 3 Years

Hi Andrew

Thank you for attached documents referencing RoHS Compliance.

Great - have a good day

Company Type: Aviation & Industrial Support Equipment Sent: 02 August 2018 (Senior Quality Technician) Subject: FAIR Reports Length of Service: 6 Years

Morning Andrew

Thank you for sending the information, FAIR Reports and other zipped file associated documents with the Advice & C of C's.

Thank you

Regards

Company Type: Weighing Equipment Sent: 01 August 2018 (Compliance Manager) Subject: Parts Length of Service: 13 Years

Thank you for your prompt response, regarding Conflict Materials & REACH Declaration, much appreciated.

Regards, 

Company Type: Oil & Gas Sent: 25 July 2018 (Operations Manager) Subject: Part Life Notification Length of Service: 4 Years

Thanks for the update Andrew, looks like they have some stock left?

I will inform purchasing and engineering to look into this..

Thank again have a good evening.

Company Type: Electronics Development Sent: 23 July 2018 (Development & Hazardous Area Coordinator) Subject: Transmittals Length of Service: 9 Years

Morning Andrew

Many thanks for the prompt return of the signed transmittal notices

Regard,

Company Type: Aerospace Products Sent: 20 July 2018 (Director) Subject: PCN Info Length of Service: 14 Years

Hi Andrew,

Thanks for this, you are correct though, this work has now been withdrawn from PPV, but we really appreciate you keeping us informed as to component availability.

Best Regards,

Company Type: Oil, Gas & Chemical Sent: 18 July 2018 (Electronics Manager) Subject: BOM Request Length of Service: 2 Years

Hi Andrew,

Thanks for the quick reply. Yes that's right, if there were changes to schematic/board then we would issue a revision change but in this instance we don't feel that it's necessary.

We do appreciate the reviewing of out data & feedback.

Kind Regards

Company Type: Electronics Department Sent: 18 July 2018 (Electronics Senior Engineer) Subject: Part Life Notification Length of Service: 9 Years

Andrew,

Thank you for the heads up, regarding part life notification for out three products.
I will pass this information to all appropriate personnel.

Regards

Company Type: Automotive Sent: 16 July 2018 (Quality Compliance Manager) Subject: ISO Length of Service: 15 Years

Hi Andrew

Happy Monday, and congratulations to all at ACL on the 2015 upgrade.

FYI, we also updated to 2015 last week so if you need a copy please let me know.

Thanks for your help - have a great weekend.

Company Type: Oil, Gas & Chemical Sent: 13 July 2018 (Electronics Manager) Subject: Request Length of Service: 2 Years

Thank you Lee, much appreciated.

The parts and the boards are boxed up and ready to be shipped I have already taken care of IC20 so there is no need to do that. If there is a cost associated then let me know how you want that to be paid.  

Thank again for your continued support.

Company Type: Electronics Development Sent: 10 July 2018 (Quality Engineer) Subject: Product Update Length of Service: 9 Years

Thanks for this Andrew. 

I will add the details to our system.

Appreciate the time to investigate.

Regards,

Company Type: Medical Equipment Sent: 06 July 2018 (Director) Subject: Spare Parts Length of Service: 15 Years

Dear Adrian,

Thank you for the information.

Appreciate your help putting the spare part information into a spreadsheet.
Hope ACL can help determine spares required.

Thank you again Adrian and look forward to your reply.

Company Type: Alarm Systems Sent: 06 July 2018 (Operations Manager) Subject: RFI Length of Service: 7 Years

Hi Andrew

Thanks for picking this up on our BOMs much appreciated.

I will arrange for the sample PCB to be returned to you at some point today.

Thank for reviewing and your help.

Regards,

Company Type: Networking Equipment Sent: 05 July 2018 (Supply Chain Manager) Subject: RFI Length of Service: New

Dear Arthur,

Thank you for making the time to respond to our RFI, appreciated.

We very much appreciate your effort and will be back in touch regarding next steps once we have reviewed all of the responses.

Kind regards,

Company Type: Oil & Gas Sent: 02 July 2018 (Purchasing Supervisor Subject: Introduction Length of Service: 17 Years

Hi Andrew

Thanks for taking my call this morning.

I look forward to working with you on our existing and new products going forward.

Company Type: Mechanical Valves Sent: 28 June 2018 (Director) Subject: Alternative Part Length of Service: 2 Years

Hi Lee,

Thanks for the email, regarding the alternative part, that's fine.

Appreciate the time finding alternative we can use that meet our specification.

Have a good day.

Best Regards

Company Type: Automotive Sent: 27 June 2018 (Quality Manager) Subject: Product Doc Review Length of Service: 5 Years

Hi Andrew

Andrew, you are correct we had to change the wording of the DOC as the ATEX directive had changed from 95/9/EC to 2014/34/EU this was picked up as an observation at our Baseefa audit in May, but the Master document was clearly not updated.

Thank you appreciate the document review carried out

Kind Regards

Company Type: Automotive Sent: 18 June 2018 (Quality Manager) Subject: Audit Length of Service: New

Dear Andrew,

Thank you for your email. We will follow with the agenda for the Friday visit by the end of tomorrow.

Many thanks for your assistance.

Kind regards

Company Type: Automotive Sent: 18 June 2018 (Quality Compliance Manager) Subject: ISO & VCA Length of Service: 15 Years

Thank you Andrew, I will send them the ISO cert, along with the manufactures statement you created  (signed & dated).

Appreciated.

Company Type: Medical Equipment Sent: 14 June 2018 (Director) Subject: EUR-1 for Order Length of Service: 15 Years

Appreciate your efforts sorting out the EUR-1 for our shipment, we will pay for the document admin etc.

Thank you Lee - please proceed.

Best Regards,

Company Type: Electronics Development Sent: 14 June 2018 (Stock Materials Controller) Subject: Product Request Length of Service: 9 Years

Brilliant, thank you for letting me know our products will be shipped ahead of schedule.

Company Type: Mechanical Valves Sent: 06 June 2018 (Director) Subject: Widow Sub-Assembly Length of Service: 2 Years

Hi Andrew,

Thank you for your email and the fantastic photo.

These imperfections of the coating are acceptable if they meet the requirements of the section 6 of the attached specification.

Thank you for bringing this to our attention.

Best Regards

Company Type: Electronics Development Sent: 05 June 2018 (Stock Materials Controller) Subject: Product Concession Length of Service: 9 Years

Thank you for completing the concession for the products listed, along with serial numbers.

Great Thanks Andrew / Simon.

Regards

Company Type: Automotive Sent: 24 May 2018 (Senior Test Technician) Subject: XX XXXX Product Length of Service: 7 Years

Hi Lee

Good to speak to you again today.

Referring to our phone conversation please proceed with building the XX XXXX Product as per the four samples and the latest data pack we have provided.

Thank you once again with your help and assistance.

Kind regards

Company Type: Transmitters Sent: 23 May 2018 (Senior Technical Engineer) Subject: Production & Advice Length of Service: 1 Year

Dear Andrew,

Firstly I would like to thank you very much for your valuable tips and material!

Currently we are preparing the transition and hopefully we will perform the transition audits on September.

The major problem now is how to handle the incorporated 80079-34 that has not yet been updated to fit the new 9001:2015.

Your guidance and advice is much appreciated.

Thank you again for your support.

Best Regards

Company Type: Oil & Gas Sent: 14 May 2018 (Production Planner) Subject: Quotations Length of Service: New

Hi Arthur
 
Thanks for being so quick to respond (again!) and I passed on sentiments about how helpful you were on the previous occasion we needed help like this, last time it was on XXXXXXX prep.

Regards

Company Type: Oil & Gas Sent: 11 May 2018 (Operations Manager) Subject: Change Order (Mods) Length of Service: 4 Years

Hi Lee

Thanks for the email, regarding the modifications required, please speak to XXXXX and the purchasing team on the best way to handle the costs.

Again much appreciated.

Thanks

Company Type: Automotive Sent: 09 May 2018 (Quality Compliance Manager) Subject: Process Plan Updates Length of Service: 15 Years

Hi Andrew

Sorry for the delay, I have attached the signed the updated Process Plans for you.

Thank you for keeping them up to date.

All good, expect nothing less.

Thanks

Company Type: Car Technology Sent: 03 May 2018 (Head of Engineering) Subject: Products Length of Service: 1 Year

Hi Andrew,

Thank you for the speedy reply. Your data does show all scanned out.

I will go back to supplier about the stock count. We'll count them when they arrive here also. However, it's a low-cost item so I won't lose sleep over it if we cannot locate it.

Best regards

Company Type: Scientific Products. Sent: 01 May 2018 (Compliance Manager) Subject: Compliance - Conflict Materials Length of Service: 18 Years

Dear Valued Supplier;

XXXXX XXXXX XXXXXXXX would like to thank you for submitting your Conflict Minerals Reporting Template ("CMRT") via Assent Compliance for the 2017 reporting year. Your responses on your CMRT to the policy questions has identified you as a supplier which can improve your Conflict Minerals program. XXXXX XXXXX XXXXXXXX believes in responsible sourcing, and our reliance on you, our supplier, is a very important part of achieving this objective.

We appreciate your efforts in submitting your CMRT this year.

Regards

Company Type: Scientific Products. Sent: 01 May 2018 (CDS Development Support Manager) Subject: Drawings Length of Service: 18 Years

Hi Andrew

Thanks for letting me know about the drawings - much appreciated.

We require them for our main office in Germany.

Cheers

Company Type: Electronics Development Sent: 25 April 2018 (Quality Manager) Subject: Thanks Audit Length of Service: 9 Years

Hi Andrew

Just wanted to say a quick thanks for yesterday.  The audit was much more in depth than we anticipated but you gave everything the guy asked for and more.  Our customer was very impressed with your operation as we continue to be.

Thanks again

Company Type: Weighing Equipment Sent: 20 April 2018 (Engineering Support Supervisor) Subject: Parts Length of Service: 13 Years

Thank you for the swift response, much appreciated.

Can we please do Monday 23rd. Unfortunately we won't be able to come you at this stage, I will explain reasons for this when we meet.

Monday afternoon would suite; Any time after 12:00. I would prefer a face to face but a conference call will be ok.

Company Type: Car Technology Sent: 19 April 2018 (Head of Engineering) Subject: Product Length of Service: 1 Year

Perfect - I have found them in goods-in. They look good.

If it makes it easier, can you add a process to slide the sheath close to the solder joint after the wires have been soldered in place? Our aim is to cover the cores with RTV at the next part of the process.

Best regards

Company Type: Electronics Development Sent: 18 April 2018 (Quality Manager) Subject: XXXX Product Assembly/Test Notes Length of Service: 9 Years

Thanks Andrew, much appreciated

Again we appreciate all ACLs support on this project moving forward.

Kind Regards

Company Type: Metering Solutions Sent: 17 April 2018 (Strategic Sourcing Analyst) Subject: EMS - RFI Length of Service: New

Hi Arthur,

Thank you for the attached file & RFI along with other relevant data - much appreciated

I will keep you posted about the next steps!

Company Type: Oil & Gas Sent: 12 April 2018 (Operations Manager) Subject: ATEX Product BOMs Length of Service: New

Andrew/Lee

My pleasure Andrew. Apologies for all this mess with the BOMs.

Your help in correcting them and advice was much appreciated.

Kindest regards

Company Type: Medical Equipment Sent: 11 April 2018 (Quality Manager) Subject: Overseas Application Length of Service: 15 Years

Beautiful!  Thank you for your help creating production floor plan for our products, along Calibrated Equipment Register and SM equipment.

Best Regards

Company Type: Sensing and Telemetry Sent: 10 April 2018 (Operations Manager) Subject: ATEX Product Data Length of Service: 1 Year

Hi Andrew,

Thanks for the information, regarding our product boards, I will pass on to our production team.

Kind regards

Company Type: Oil & Gas Sent: 10 April 2018 (Operations Manager) Subject: ATEX Product Data Length of Service: New

Thank you for checking and advising, regarding the ATEX XXXX PCB

Many thanks for this advice Andrew. Very much appreciated.

Kindest regards

Company Type: Automotive Sent: 09 April 2018 (Seiner Test Technician) Subject: Datapack Length of Service: 7 Years

Hi Andrew

That's great. Thank you for finding that information. I will insert this into the data pack and once it has passed QCI it will be heading over to yourselves, it is good we can work together in

Kind Regards

Company Type: Oil & Gas Sent: 09 April 2018 (Senior Quality Engineer) Subject: Declaration of Conformity Data Length of Service: 17 Years

Hi Andrew,

Thanks for the Declaration of Conformity document with serial numbers added,

We will add notation to orders in future requesting D of Cs

Thank you for updating previous orders also with D of Cs and Serial Numbers

Thanks

Company Type: Oil & Gas Sent: 04 April 2018 (Design & dev Engineer) Subject: Meeting (New Project) Length of Service: 17 Years

Lee & Andrew,

Thanks for acquiring these "Potting resins" for us.

Please can you send them to us in Leeds for the attention of myself - appreciated.

The address is:

Thanks again

Company Type: Automotive Sent: 03 April 2018 (Operations Manager) Subject: PSW Documents Length of Service: 3 Years

Hello Andrew

Thank you for your help, regarding the PSW documentation.

The information is great

Regards,

Company Type: Railway Sent: 27 March 2018 (Operations Manager) Subject: Thankyou Length of Service: 7 Years

Dear all,

As you know I will be taking retirement on March 29th.

I thought I would take this opportunity to thank you good people and all the team at ACL for the excellent work and support you have provided to Park Signalling over the past several years.

As you know Peter Ralph will be taking up my responsibilities as Operations Manager.

I'm sure he will receive the same level of service and support you have previously provided.

May I wish you all a long and prosperous future.

It's been a pleasure working with you all.

Best wishes

Company Type: Anti-static Products Sent: 23 March 2018 (Buyer/Supply Chain Co-Ordinator) Subject: New Project Length of Service: New

Hi Lee,

Thank you for your email and the drive back was okay - not to taxing.

I have forwarded this email to our electrical engineers in Bristol and will respond shortly.

Thank you all for the hands on tour of your facility, it was thoroughly enjoyable and was clear to see that you all take pride in what you do and the ACL is a professional company.

Thanks to all the staff upon my visit.

Regards

Company Type: Mechanical Valves Sent: 13 March 2018 (Director) Subject: SPEC Rev D Length of Service: 2 Years

Hi Andrew,

Thank you for your email.

Those PCB components marked SC are safety components and as such cannot be changed without authority and a D of C will be required to validate that they are as per the ATEX certified design. The components themselves are not certified ATEX intrinsically safe components, but they are key to the intrinsically safe certified product.

I will change rev a in the references section to rev b

XXXXXX is now at rev c (I will change the spec accordingly)

Thank you for spotting these errors. Please let me know if you have any further concerns.

Best Regard,

Company Type: Automotive Sent: 13 March 2018 (Seiner Test Technician) Subject: Amp BOM Length of Service: 7 Years

Hi Andrew

Thank you for this information and for the quick reply.

I was in a meeting this morning and this came up as part of a project I'm working on so I'm really pleased to get this email from yourself.

Have a wonderful afternoon.

Kind regards

Company Type: Automotive Sent: 09 March 2018 (Quality Engineer) Subject: Calibration Length of Service: 7 Years

Morning Andrew,

I hope you are well.

Thank you for coming back to me, regarding calibration of a piece of our equipment.

Purchase order should already be with you.

Once calibrated could you please sent over calibration certificate so I could put it in our records.

Enjoy your weekend.

Company Type: Oil & Gas Sent: 26 February 2018 (R & D Manager) Subject: Meeting (New Project) Length of Service: 17 Years

Hi Arthur;

Many thanks for yours and your colleagues time yesterday.

From Rotork Gears we had a very interesting and educational experience! I'm encouraged that we can see a definite way forward for this aspect of the project.

Thank you to everyone involved on the shop floor, during our tour of ACL facility.

Best Regards

Company Type: Metal Detection Sent: 23 February 2018 (Senior Electronics Engineer) Subject: Processor Board (Alternatives) Length of Service: 16 Years

Hi Andy

Thank you for offering alternative LEDs and supplying relevant data.

Just to keep you in the loop, I now have acquired some alternative LEDs and an engineer is going to test them in-situ as soon as the opportunity presents.

Hope you have an enjoyable weekend!

Kind regards

Company Type: Scientific Products. Sent: 14 February 2018 (CDS Development Support Manager) Subject: Product Labels Length of Service: 18 Years

Hi Andrew Colduck

That looks good to me - thanks.
I just need to show it to the boss in Germany to make sure he's happy with it but I reckon this will be OK.
I'll get back to you when I hear from him.

Cheers - thanks for your help.

Company Type: Medical Equipment Sent: 09 February 2018 (Quality Manager) Subject: Electronic Distribution Length of Service: 15 Years

Hi Andrew

In our last audit you suggested that we begin distributing an electronic version of our User Guide rather than a paper copy.  We would like to pursue this.  We have other materials that we have been sending to customers by email or by download and we would like to include everything on a flash drive to be inserted into shipments. 

Your suggestion was taken on board, many thanks

Best Regards

Company Type: Electronics Development Sent: 09 February 2018 (Stock & Materials Coordinator) Subject: Quote Request Length of Service: 9 Years

Hi Andrew,

Great Thank you & Monday is fine by me, regarding quote and lead times.

Prompt response appreciated.

Rgds

Company Type: Electronics Development Sent: 08 February 2018 (R & D Project Team Lead) Subject: Product Pack Length of Service: 9 Years

Hi Lee,

Thanks for all your doing.

Just to let you know XXXXX sent the above production pack on 05/02/18.

Thanks for continued help.

Kind Regards:

Company Type: Medical Equipment Sent: 30 January 2018 (Quality Manager) Subject: Audit & Data Info Length of Service: 15 Years

Hello Andrew

It's a beautiful thing!  You got high marks on your completion of the audit check list, During our ISO Audit.

I was very grateful for all your help & support.

Thank all involved at ACL.

Best Regards

Company Type: Medical Equipment Sent: 30 January 2018 (Quality Manager) Subject: Audit & Data Info Length of Service: 15 Years

Thanks for providing QMS extracts referencing FDA and your help with our "Service Audit Report".

The electronic service record looks fine will report back after reviewing.

Good stuff!  Thanks again Andrew.

Best Regards

Company Type: Automotive Sent: 22 January 2018 (Quality Compliance Manager) Company Type: Maserati Product Updates Length of Service: 15 Years

Well done Andrew, never doubted you.

We have not done so well so have sent your image to FCA.
I think they can approve this from the picture.

Thanks for your help - appreciated

Company Type: Medical Equipment Sent: 19 January 2018 (Quality Manager) Subject: Audit & Data Info Length of Service: 15 Years

Hi Andrew

Thank you again for your time today and your assistance in keeping us on track with audits.

Can you please provide me with a screen capture of Job Details which I will use as a Service Report.

Again thank you for your help & support.

Company Type: Electronics Development Sent: 19 January 2018 (Software Engineer) Subject: New Product Length of Service: 9 Years

Hi Andrew,

Yes this is perfectly acceptable. I'm in the process of updating the production pack for the introduction of two new xxxxx variants.

A provision pack has been sent to ACL so far in draft. I will make this amendment to the BOM before the new pack is formally issued to ACL.

Thanks for checking - much appreciated

Company Type: Oil & Gas Sent: 19 January 2018 (General Manager) Subject: New ATEX Product Length of Service: New

Hi Arthur,

Pleasure! Thank you for confirming.

I have sent through an up-issued bill of materials to Andrew with authorised changed he recommended.

Finally, I hope you are all well!

Have a great weekend!

Kindest regards,

Company Type: Monitoring Equipment Sent: 18 January 2018 (General Manager) Subject: Product Doc Review (ATEX) Product Length of Service: New

Andrew,

Great - thank you for help, reviewing our BOM and documents, relevant update have been amended.

Please see attached updated bill of materials, revision G. Please also see a new revision of the PO-xxxxx Rev. 2, which superseded all previous copies.

I trust this is OK.

Kindest regards,

Company Type: Industrial Test Equipment Sent: 11 January 2018 (Technical Engineer) Subject: Compliance Documents Length of Service: 2 years

Dear Andrew,

Thank you for your prompt reply and for your suggestions made to improve our compliance
documents, it was very helpful information.

Best Regards,

Company Type: Industrial Test Equipment Sent: 11 January 2018 (Production Manager) Subject: Product Board Length of Service: 4 years

Andrew

Thanks for that - well spotted.

Got to the bottom of the problem, we have specified the wrong connector in our BOM.

Please do not fit the connector, supply the board without on this order.

We will issue a corrected bill of material with the next order.

Thanks for your help -much appreciated.

Regards

Company Type: Electronics development Sent: 11 January 2018 (Materials Controller) Subject: Dispatched Product Length of Service: 9 years

Hi Andrew,

That's great, Thank you for your help in locating our product.

The tracking data supplied along with acceptance signature, happy to say, we have I've found the relevant product

Thank you

Best Regards

Company Type: Medical Equipment Sent: 10 January 2018 (Quality Manager) Subject: Audit Prep Length of Service: 15 years

Thanks Andrew for supplying all the relevant data & records, required for my upcoming audit. 

You are my hero!  I will call you tomorrow.

Best Regards

Company Type: Automotive (Electrical Transportation Sent: 09 January 2018 (Director) Subject: Suggested Improvements Length of Service: 2 years

Hi Andrew,

Regarding your Suggestions for improvements to product build - this is brilliant

Thank you.

Best Regards

Company Type: Aerospace Products Sent: Aerospace Products Subject: Product Query Length of Service: 14 years

Hi Andrew,

Thanks for your help, regarding build query raised and the manufacturer's details.

Best Regards

Company Type: Medical Equipment Sent: 18 December 2017 (Quality Manager) Subject: Service Process & Repairs Length of Service: 14 years

Hi Andrew

Thanks for your prompt response, regarding service & repairs process for our product. 

I greatly appreciate your continued support

Company Type: Analytical Equipment Sent: 18 December 2017 (Senior Buyer) Subject: Product Order update Length of Service: 6 years

Hi Lee,

Thank you very much for the update, regarding our product deliveries.

Kind regards

Company Type: Oil & Gas Sent: 12 December 2017 (Operations Director) Subject: Products Length of Service: 4 years

Thank you very much for your continued support this year, regarding our product range.

Have a great Christmas and a prosperous new year

Regards

Company Type: Oil & Gas Sent: 07 December 2017 (General Manager) Subject: Labels for Modified Boards Length of Service: 16 years

The serial number traceability for our modified boards sounds perfect.

Thank you

Regards

Company Type: Automotive Sent: 06 December 2017 (Quality Compliance Manager) Subject: Labels Length of Service: 15 years

Labels Look good – many  thanks chaps.

Matt is picking us some units today, can you give him this sample to bring back.

Thanks

Regards

Company Type: Automotive (Electrical Transportation) Sent: 05 December 2017 (Director) Subject: Documents Length of Service: 1 year

Hi Lee,

Thank you for the first dispatch of our order Pxxxxxxx and your assistance in assuring the product quality.

Attached is an image of the potting after removing the label that was fitted to prevent leakage during transit.

Thank again

Regards

Company Type: Oil & Gas Sent: 05 December 2017 (Contracts & Material Control Manager) Subject: Order Progress Length of Service: 16 years

HI Andrew,

Thank you for your prompt response – much appreciated.

Not sure this will help but I only need 5 off urgently?

The rest can follow in a day or two.

Thank you

Company Type: Oil & Gas Sent: 05 December 2017 (Contracts & Material Control Manager) Subject: Order Progress Length of Service: 16 years

HI Andrew,

Thank you for your prompt response – much appreciated.

Not sure this will help but I only need 5 off urgently?

The rest can follow in a day or two.

Thank you

Company Type: Aerospace Products Sent: 16 November 2017 (Director) Subject: Conformal Coating Length of Service: 14 years

Morning Andrew,

Many thanks for the feedback.

The information provided, regarding conformal coating and silicon requirements was appreciated.

Best Regards

Company Type: Electronics development Sent: 14 November 2017 (Senior Project Manager) Subject: PO Order Length of Service: 8 years

Hi Lee

Excellent news about the delivery of products XXXXXX and thank you for your continued support.

Regards

Company Type: Electronics development Sent: 10 November 2017 (Senior Project Manager) Subject: PO Order Length of Service: 8 years

Arthur

Thank you for the update, a delivery next week would help us tremendously.

Can I ask when the additional units will be delivered.

Many thanks again

Regards

Company Type: Automotive Sent: 10 November 2017 (Quality Compliance Manager) Subject: Label Info & Help Length of Service: 15 years

Perfect Graham

Thank you for your help, regarding the label data and format, appreciated.

Have a top weekend.

Regards

Company Type: Automotive Sent: 02 November 2017 (Senior Quality Engineer) Subject: RoHS Compliance Length of Service: 6 years

Hi Andrew,

Very well thanks!  And looking forward to visiting you guys next week.

Many thanks for sorting this as it is just what we need.

Best regards

Company Type: Analytical Equipment Sent: 02 November 2017 (Senior Buyer) Subject: Product Order Length of Service: 6 years

Hi Andrew,

Thank you for the update, well spotted, we need to rectify the BOM 

I will forward this to our engineering department to review.

Kind regards,

Company Type: Analytical Equipment Sent: 01 November 2017 (Principal Manufacturing Engineer) Subject: Fixture Design & Development Length of Service: 2 years

Hi Andrew & Mike

Thank you for spending time with myself & my colleagues on Friday it was much
appreciated.

Mike's knowledge & support on the SM line as helped move our new project along with
Improvements made during process.

We will be purchasing new stencils along with improvements agreed.

Thank you again for your patience & time. 

Company Type: Automotive Sent: 02 November 2017 (Senior Quality Engineer) Subject: RoHS Compliance Length of Service: 6 years

Hi Andrew,

Very well thanks!  And looking forward to visiting you guys next week.

Many thanks for sorting this as it is just what we need.

Best regards

Company Type: Oil & Gas Sent: 17 October 2017 (Senior Design Engineer) Subject: Test Fixture Length of Service: 16 years

Hello Simon,

That's good news that CAN test passes,
I will now check with the issue raised in Input voltage monitor test and intimate you with what can be done. T

Thanks for your support – much appreciated.

Regards

Company Type: Automotive (Electrical Transportation Sent: 13 October 2017 (Board Information) Subject: Length of Service: 1 year

Hi Andrew,

Thank you for your email, it is good you pointed out the dimension variances

Yes, this is acceptable.

Have a good weekend.

Best Regards

Company Type: Measuring Equipment Sent: 11 October 2017 (Quality Manager) Subject: Audit Length of Service: 9 years

Hi Andrew and Lee

I just wanted to say thank you for your time and hospitality yesterday. I continue to have great confidence in your controls and business systems.

Thanks to all at ACL

I will send an invite for early December for a catch up meeting as agreed.  In addition, I will follow up on the issues you raised relating to quotes, communications and production packs and will keep you updated with progress.

Kind Regards

Company Type: Oil & Gas Sent: 09 October 2017 (Operations Director) Subject: Potting Length of Service: 4 years

Hi Andrew.

Please find enclosed the signed copy of your procedure.

Thank you for taking the time to put this together, appreciated.

Thank you and best regards

Company Type: Measuring Equipment Sent: 19 September 2017 (Stock and Materials Coordinator) Subject: Product BOM Length of Service: 9 years

Thanks Andrew,

And well spotted, it is good that you verify the parts to our BOM,   I will copy in our XXXX XXX & XXX XXX who should be able to respond.

Thanks again

Regards

Company Type: Oil & Gas Sent: 19 September 2017 (Senior Quality Engineer) Subject: Test Fixture Length of Service: 16 years

Hi Andrew,  thanks for the update on the 2nd rig – much appreciated.

I will visit on the 10th Oct, to view tests carried out.

Thanks again

Company Type: Automotive (Electrical Transportation: Sent: 12 September 2017 (Director) Subject: Compliance Length of Service: 1 year

Many thanks for this Andrew. 

Survey was completed, thanks for all the documentation and help

Is it possible we could have a copy of your ISO cert also please.

Many thanks again

Company Type: Oil, Gas & Chemical Sent: 6 September 2017 (Operations) Subject: ATEX Product Length of Service: 1 year

Hi Jessica

Thanks for the quote – much appreciated

Can you please also issue the update quote to my colleague XXXXX for the XXXXX PCB assembly, as we are due to review discusses how the next back of PCB's are to be manufactures later today.

New orders will be issued shortly.

Regards

Company Type: Automotive Products Sent: 04 September 2017 (Operations Manager) Subject: Product Length of Service: 2 years

Thanks Andrew.

It was good we resolved the labels on the XXXXX product.
Please use this label on all future deliveries.

Please accept this email as authority to proceed as outlined below.

Thanks again for your help.

Regards

Company Type: Automotive Sent: 1 September 2017 (Quality Compliance Manager) Subject: Product Data Length of Service: 15 years

Hi Andrew

Thanks for the data requested – much appreciated.

Please send costs through for parts, labels time.

We will update our systems here and forward the info ASAP.

Thanks again

Company Type: Analytical Equipment Sent: 29 August 2017 (Principal Manufacturing Engineer) Subject: Fixture Design Length of Service: 1 year

Hi All ,

We have modified our fixture see attached, from our  previous trials.

Your help and advice has been most helpful.

Regards
Company Type: Pharmaceutical & Chemical Sent: 21 August 2017 (Director) Subject: Product Length of Service: 1 year

Hi ,

Many thanks for the documents and help – much appreciated.

Will be back in touch very shortly.

Best Regards

Company Type: Automotive Sent: 18 August 2017 (Materials and Production Planner) Subject: Product Length of Service: 15 years

Hello

Thank you and ACL Team for bringing this order forward.

I'll be down tomorrow morning to collect at some point.

Company Type: Electronics development Sent: 17 August 2017 (Buyer) Subject: Information Length of Service: 8 years

Hello

Thanks very much for the information and update

Much appreciated.

Company Type: Automotive Sent: 19 July 2017 (Quality Compliance Manager) Subject: Incorporation of new labels Length of Service: 15 years

Morning Andrew

Labels and position looking good, for are high end vehicles

Many thanks for your help appreciated

Best Regards

Company Type: Electronic Devices (Various) Sent: 18 July 2017 (Director) Subject: Orders Length of Service: 3 years

Hi ACL,

Thanks for the help & information, much appreciated as usual, I have another order coming over for you this week.

Best Regards

Company Type: Electronic Devices (Various) Sent: 17 July 2017 (Director) Subject: FAI Length of Service: 3 years

Hi ACL,

Thanks for this, I will wait for Customer request to come through before taking things any further.

FAI may not be required.

Many Thanks for the quick response.

Best Regards

Company Type: Industrial Test Equipment Sent: 14 July 2017 (Manufacturing Manager) Subject: Commercial Length of Service: 4 years

Good Afternoon Arthur

I hope you are well.

Firstly a thank you for allowing us to bring our customers to see how ACL operates.

Please find a purchase order attached for XXXXXX XXXXX boards.

Thank you for to everyone involved during the factory tour

Company Type: Oil & Gas Sent: 14 July 2017 (Supply Chain Manager) Subject: Commercial Length of Service: 3 years

Thanks for all your efforts, regarding our order and delivery

Much appreciated by all at ACL involved.

Company Type: Detection Devises Sent: 13 July 2017 (Project Manager) Subject: Assembly ATEX Length of Service: New

Hi Andrew,

Great thanks, If you could proceed with the epoxy that would be great.

Please keep hold of the tools, we will most likely be producing/ordering another batch very soon.

Thanks to all.

Best,

Company Type: Industrial Test Equipment Sent: 7 July 2017 (Manufacturing Manager) Subject: Commercial Length of Service: 4 years

Good Afternoon

I hope you are well.

Firstly a thank you for allowing us to bring our customers to see how ACL operates.

I have attached a PO for our XXXXX Boards.

I will be coming over next week to discuss new product orders for this month

Thank you to all at ACL.

Company Type: Measurement Devices Sent: 7 July 2017 (Purchasing Manager) Subject: Orders Length of Service: 1 year

Just to let you know we think ACL's systems are second to none.

Not one of our suppliers – ever, have been able to match up to your traceability etc.

We are very happy with the quality of the boards.

Thanks to all at ACL.

Company Type: Automotive Sent: 22 June 2017 (Senior Design Engineer) Subject: Test Equipment Length of Service: 6 years

Good morning Andrew,

Apologies for the additional work this has caused you, and thank you for fixing the parts and getting the tester working again.

Much appreciated

Many thanks,

Company Type: Oil & Gas Sent: 9 June 2017 (Production Manager) Subject: Product/Delivery Length of Service: 3 years

Hi Andrew.

Thank you very much for the information, regarding the dispatch of our product.

It is good that all passed tests, regarding the sensors.

Have a great weekend.

Best regards

Company Type: Oil & Gas Sent: 9 June 2017 (Production Manager) Subject: Length of Service: 2 years

Morning Guys,

That's great, thanks for the update, regarding the delivery of our Boards

Thanks to all at ACL - Appreciated

Kind Regards,

Company Type: Oil & Gas Sent: 11 April 2017 (Production Manager) Subject: RoHS /REACH Length of Service: 15 years

Hi

Thank you for the update on your progress, regarding our products in-line with RoHS & REACH Compliance - this is good news.

Thank you

Regards,

Company Type: Manufacture and Design of Detection Equipment Sent: 6 April 2017 (Electronics Support/Quality Engineer) Subject: Boards Length of Service: 15 years

Hi ACL,

We have received the boards this morning.

Thank you very much for your swift resolution to this issue - much appreciated.

Best Regards

Company Type: Security, Traffic  Products Sent: 22 March 2017 (Operations Co-ordinator) Subject: Testing Length of Service: New

Hi Lee / Andrew

Thank you for carrying out live thermal oven chamber testing, this will help towards the certification of our Products in different environments.

The XXXXXX passed all tests live within the chamber.

Thank you, greatly appreciated

Regards

Company Type: Automotive Sent: 22 February 2017 (Engineering Director) Subject: Conformal Coating Length of Service: 4 Years

Hi Andrew,

That's great - Sample Boards look great.

Thanks for your help and guidance regarding Conformal Coatings and the masking of areas.

We will now have our products Conformal Coated by ACL to further protect the circuity from the elements & moisture.

Many Thanks

Company Type: Scientific Products Sent: 8 February 2017 (CDS Development Support Manager) Subject: Product Test Length of Service: 16 Years

Thanks Andrew

The illustrational test procedure is looking good, I have been tasked into putting the test data into a XXXXXXX Document so that it can be issued and controlled according to our development processes.

Again many thanks

Cheers

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 30 January 2017 (Quality Assurance Manager) Subject: Reach Compliance Length of Service: 8 Years

That's great, Andrew - many thanks for your help regarding REACH Compliance and the REACH Declaration Letter.

Very best regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls. Sent: 30 January 2017 (Support Engineer) Subject: Product Info Length of Service: 15 Years

Andrew,

That's perfect.

Again, Many Thanks for your help answering our questions - much appreciated.

Best Regards

Company Type: Automotive Sent: 17 January 2017 (Electronics Design) Subject: Compliances Length of Service: 6 Years

Hi Andrew,

This is great work, thank you for spotting these issues with our parts.

The detailed report was excellent - much appreciated.

Many Many Thanks

Company Type: Automotive Sent: 10 January 2017 (Project Manager) Subject: Information & Help Length of Service: 15 Years

Thanks Andrew

The information and help provided has helped us with our problem.

Cheers

Company Type: Oil & Gas Sent: 10 January 2017 (Technical Manager) Subject: Product Assy & Test Length of Service: 3 Years

Hi Lee, Andrew,

The unit seems to work.  Well done on the build/assembly!

I shall visit to go through the test.

Cheers 

Company Type: Oil & Gas Sent: 06 January 2017 (Operations Manager) Subject: Thanks Length of Service: 3 Years

Perfect many thanks for your help with this product - much appreciated.

Thank you

Company Type: Oil & Gas Sent: 16 December 2016 (Operations Director) Subject: Thanks Length of Service: 2 Years

Once again I would like to thank ACL and Andrew for all of your support during this process.

I would hope this will be a much simpler process moving forward thanks to your support and help.

Pleasure

Thank you

Company Type: Oil & Gas Sent: 11 November 2016 (Senior Electronics Engineer) Subject: Thanks Length of Service: 2 Years

Hi Andrew

It's been a pleasure working with you and ACL and we entrust the manufacture of our Products in your very capable hands!

I would like to thank all at ACL & yourself for the continuous support & help given on our products.

Thank you

Company Type: Automotive Sent: 20 October 2016 (Quality Manager) Subject: Compliances Length of Service: 5 Years

Andrew,

Huge thanks for this. Really appreciate your help and time on this.

Regards

Company Type: Automotive Sent: 7 October 2016 (Electronics Project Manager Manager) Subject: New Projects Length of Service: 5 Years

Andrew and Lee

Many thanks again for making putting in the effort to come and see us. I know it a hell of a day for you to do this and I really do appreciate it.

Company Type: Automotive Sent: 7 September 2016 (Materials Manager) Subject: RE: Product Feedback Length of Service: 3 Years

Lee

That is not good news that is ridiculously good news.

Thank you everyone involved this is a phenomenal turn around and greatly appreciated

Company Type: Automotive Sent: 5 September 2016 (Director) Subject: RE: Feedback Length of Service: 3 Years

Hello ACL,

Just a note to say thank you for arranging the shipment and build of the connectors and electronics.

Your efforts are very much appreciated.

I think the demands will increase further over the next weeks and months and I will discuss our combined stock holding with BMW over the next two days in Munich.

Thanks again.

Company Type: Automotive Sent: 29 July 2016 (Distribution Manager) Subject: REACH Compliance Length of Service: 14 Years

Many thanks Andrew,

For all your help and support on this

Kind regards

Company Type: Manufacture and Design of Detection Equipment Sent: 22 July 2016 (Electronics Support/Quality Engineer) Subject: Thanks Length of Service: 14 Years

I am an Electronics Support/Quality Engineer for xxxx xxxxxx.

Over the past 2 years, xxxx xxxxxx, and more notably I, have built up a very good and professional relationship with Andrew and ACL.

As I manage the supply chain from PCB supplier to end user, it is crucial that I can rely on a good team & quality manager to deliver our expectations and ACL & Andrew always has.

Andrew is very friendly, always happy to help with any query I have, and nothing is too much trouble for him. If we have had a quality issue, the problem has been dealt with speedily, professionally and has always had a satisfactory positive result.

I have been able to rely on Andrew to be available, on hand and offer his vast experience whenever called upon and I look forward to working with ACL & Andrew for many years to come.

Company Type: Analysis Equipment Sent: 28 June 2016 (Quality) Subject: ACL Visit Length of Service: 4 Years

Hi Andrew,

Many thanks for taking the time out this morning at such short notice to show me round ACL.  Rick's comments were clearly justified and I was impressed with the professionalism and the scope of your work.

Company Type: Automotive Sent: 21 June 2016 (Electronics Project Manager Manager) Subject: RE: New projects Length of Service: 5 Years

Andrew and Lee

Many thanks again for making putting in the effort to come and see us. I know it a hell of a day for you to do this and I really do appreciate it.

Company Type: Automotive Sent: 21 June 2016 (Electronics Project Manager Manager) Subject: New Projects Length of Service: 4 Years

Thanks Lee. 

So, it's been a fairly nuts time and I want to say how much I appreciate you and your team turning things around for us.

Company Type: Automotive Sent: 27 May 2016 (Quality Manager) Subject: ACL First Off Length of Service: New Client

Many thanks for your hospitality and review of your processes on Thursday.

I can confirm that the review of activity against the ‘First Off' of the xxx xxxxxxx was most impressive.

We will read the report in due course.

Please keep us posted with progress on the boards currently in work and target delivery dates as relevant.

We look forward to working with you and we're happy to field any queries that may arise.

Company Type: Automotive Sent: 27 May 2016 (Quality Manager & Engineer) Subject: Visit Length of Service: New Client

It was a pleasure to meet you last week and visit your facility.

Stephen & I were very happy with the professionalism shown by your staff and the processes that you have in place within your manufacturing plant.

We look forward to working with you and your team on the current boards.

Company Type: Automotive Sent: 22 April 2016 (Quality/Manufacturing/Infrastructure) Subject: ACL Visit/Audit Length of Service: New Client

Good morning gents,

Thank you all for the warm welcome your absolute professionalism.

Immensely refreshing to see the family of ACL all live breathe quality.

Thank you all again. Have a great weekend!

Company Type: Automotive Sent: 22 April 2016 (Quality/Manufacturing/Infrastructure) Subject: ACL Visit/Audit Length of Service: New Client

Good Morning Gents,

I have to say myself and Paul were very impressed with your whole set-up coupled with your openness and excellent hospitality, as I mentioned Arthur I have already spoken to my QM when we left yesterday and given ACL the verbal thumbs up, I will back this up with the written report today, and also speak to purchasing as regards the next step in the process who I am sure will make contact in the coming days.

Company Type: Automotive Sent: 24 February 2016 (Technical & Test) Subject: RE: Builds Length of Service: 13 Years

Hi Andrew

Thank you very much all best to you and ACL

Very nice people and true professionals.

Thanks

Company Type: Automotive Sent: 24 February 2016 (Warranty Manager) Subject: RE: Thatcham Audit Length of Service: 13 Years

Good morning all.

Yesterday ACL hosted Aaron Passmore and myself for the Thatcham annual audit.

I am pleased to report everything passed with no discrepancies found.

Andrew has done a fantastic job of quality control, I would like to thank him and the ACL team for the effort they have put into the processes.

Thank you

Company Type: Oil & Gas Sent: 15 January 2016 (Operations Director) Subject: Feedback Length of Service: 1 Year

Hello Andrew,

Thank you for the update we look forward to receiving the parts on Monday.

Thank you and please pass on my thanks to your team for the speedy turnaround of this first batch of equipment.

Have a good weekend.

Kind regards.

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 23 December 2015 (Head of Operations) Subject: Feedback Length of Service: 1 Year

Many thanks to you all and the rest of the team at ACL for your help this year. Delivering the first batch of XXXXX XXXX products on time was a big milestone for us and was only possible thanks to your skills and effort. Hopefully there will be lots more opportunity to work together over the coming years.

Have a great Christmas and enjoy the holiday.

Best Wishes

Company Type: Payment Solutions Sent: 21 December 2015 (Procurement Manager) Subject: Thank you ACL Length of Service: 11 Years

Happy Christmas to you all and sincere thanks from everyone here for another year of sterling support to XXXXX.

I wish you and your families the best of health, happiness and prosperity and I hope that 2016 will be a continuation of the successes you have achieved in so many other areas this year.

Company Type: Modular Protection & Control Devices Sent: 23 November 2015 (Director) Subject: Feedback (Test Boxes) Length of Service: 6 Years

Hi Adrian,

I am just writing to express my thanks to you for helping xxxxxx develop a modular test solution for our new xxxxxxxxx Modular Protection Relays. The last of the seven Test Racks (for this Contract) will be delivered tomorrow to our Manchester Test Lab by our manufacturing facility at xxxxxx near xxxxx. The Test Boxes designed, and supplied, by your Company are an excellent solution, replacing hard-wired units used previously, by a four layer PCB design, which looks much neater and is more cost effective. Everyone who has seen the Test Racks delivered so far has praised the modular design and ease of use. Many thanks for your assistance in producing this modular test platform, and there will be further orders in future as xxxxxxxx expands the range of modular protection and control devices. Thanks also for managing all modifications necessary to the original design, professionally and at very short notice, such as missing DC common connections, etc.

I highly recommend ACL for any future PCB work, your Company delivers on schedule, to cost, and with great professionalism!

Well done and many regards,

Company Type: Automotive Sent: 03 November 2015 (Quality Dept) Subject: Feedback Length of Service: 12 Years

Gents,

Please be advised, I will soon be leaving the employment of xxxxxxxxx, thank you for the time afforded by you gentlemen over the past 13 months. It's been a pleasure to meet you and work alongside you.

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls Sent: 10 September 2015 (Material Controller) Subject: Product Production Length of Service: 14 Years

Thanks Arthur. 

All items requested received. 
A pleasure doing business with you.

Thank you

Company Type: Automotive Sent: 19 August 2015 (Senior SQA Engineer) Subject: Production Length of Service: 1 Year

Gents,

Just a quick note to say we have received your 1st production delivery and will be introducing to the line at some point later today.

Many Thanks for your continued support.

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls Sent: 03 June 2015 (General Manager) Subject: Progress Length of Service: 14 Years

Arthur,

I have heard lots of good reports about ACL but still I am very impressed by your responsiveness - thank you.

Kind regards

Company Type: Automotive Sent: 29 May 2015 (Production Manager) Subject: RE: Feedback Length of Service: 2 Years

Hello Arthur,                          

We are all very happy with our relationship thank you.

All questions are answered very quickly with Lee and Derek always on the case, parts are on time as far as I am aware and there are no complaints whatsoever from my side.

Thank you again

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls. Sent: 27 May 2015 (Operations Manager) Subject: RE: Feedback Length of Service: 14 Years

Arthur,

Thanks for the email, another example as to why we find you and ACL a pleasure to work with.

From my side, all continues to go well. We have to remind people internally on occasion of the importance of accurate and up to date documentation, but Jessica does a great job of insisting on that from your end. This obviously ensures we get what we want/expect and that the end quality is what we require. Do make sure she knows we support her in that and to continue what she is doing.

Kind regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls. Sent: 27 May 2015 (Production Manager) Subject: RE: Feedback Length of Service: 14 Years

Hi,               

Thank you for the email.

We most certainly have a good relationship and we are happy with the deliveries and how you deal with any issues we have.

Company Type: Railway Signalling and Telecommunications. Sent: 27 April 2015 (Production Manager) Subject: RE: Business relationship Length of Service: 4 Years

Good afternoon Arthur,

Thank you for your email it's always nice to hear from you. Looking back to 2010 you are probably aware that at that time our previous sub-contract manufacturer was causing us severe disruption due to the supply poor quality products and late deliveries. This issue prompted us to contact ACL in an effort to remedy the problem. As you know it's always a gamble when you change suppliers and it takes some time to build good relationships. I can say for certain that your input and efforts to resolve our previous problems have helped us enormously over the past few years and I'm sure will continue to do so in the future. As you know we are a relatively small business but has substantial influence in the world of railway. Our aim as with every Company is a strategy of growth and success. I'm sure we will achieve both of these aims with ACL as a our manufacturing partner. Thank you for your efforts and support over the past few years and I look forward to continued business with your Company. Please extend my thanks to all at ACL.

Company Type: (Automotive) Sent: 11 March 2015 (Technical Director) Subject: RE: Thank You Length of Service: 1 Year

Lee/Paul,

Many thanks for all your hard work yesterday/today.

Great service from ACL as always!

Company Type: Medical Devices and Development Sent: 06 March 2015 (Director) Subject: New Position Length of Service: 12 Years

I wanted to reach out to you to tell you I have accepted a position as VP of Engineering of a small start-up company Trice Medical that is closer to my home. I will be leaving on March 13th. It was a very hard decision especially after being here for 23 years. I want to personally thank each of you for all that you have done to make our product range a success. In all my 33 years in the laser and medical device industry the team at ACL has been the best sub-contractor to work with and I thoroughly enjoyed the opportunity to meet each of you in the UK and will miss the on-going interaction.

I wish all of you the very best going forward.

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Control Sent: 27 February 2015 (Operations Manager) Subject: Thanks Length of Service: 14 Years

We have been working with ACL over many years and have found that they support us in our business with both the supply of premium quality products and extremely supportive team who are always available to assist us professionally and efficiently.tion.

Best Regards

Company Type: Global Supplier of Technology and Services Sent: 28 January 2015 (Purchasing & Supply Development Manager) Subject: RE: Meeting Length of Service: 1 Year

Hello Arthur/Lee,

It was really lovely to meet you both. We very much look forward to a long and successful partnership with ACL.

You and your colleagues are welcome here anytime.

Company Type: Industrial Weighing Equipment Sent: 18 November 2014 (Senior Support Executive) Subject: RE: Vendor Rating Length of Service: 4 Years

Dear Mr. Arthur,

This is to inform you that as per the rating done by our Internal Quality Rating System for supplies from 01.04.2013 to 31.03.2014, You have been rated as Good, Rating A with a score of 100%.

Company Type: Automotive Sent: 10 February 2014 (Director of Operations) Subject: Thatcham Audit Length of Service: 12 Years

To: Quality Manager

Many thanks indeed for all your efforts and support with the audit this week. As you know, we got a glowing report and passed the assessment. Everything you have done for this is very much appreciated.

I have this afternoon received confirmation that we have been awarded the TQA Accreditation, which is so important to us in our dealings with the insurance industry.

Although I have addressed this email to yourselves, I know that behind the scenes everyone at ACL contributes to the quality and service you provide. So please can you pass on our special thanks to them.

Kind regards

Company Type: Manufactures of Unique and Specialised Detection, Diagnostic and Measurement Solutions Sent: 08 October 2013 (Electronics Development) Subject: Information Length of Service: 4 Years

Enjoyed the tech talk and very impressed with your facility.

Thanks for the info - user recommendation is invaluable.

Company Type: Manufactures of Unique and Specialised Detection, Diagnostic and Measurement Solutions Sent: 08 October 2013 (Electronics Development) Subject: HV Potting Clearance Length of Service: 4 Years

Thank you for your kind hospitality last week. Your tour seemed to leave no stone unturned and an excellent impression of ACL.

Regarding the issue of potting clearance, I attach the IS creepage and clearance BSEN 60079-11 Table 5 for reference. I've highlighted the relevant entry and can confirm that the figure quoted in the SA22 Test and Inspection Note is correct.

Company Type: Automotive Sent: 14 February 2013 (Operations Director) Subject: RE: Nissan Length of Service: 2 Years

I am very pleased to inform you that the team at XXXX have chosen ACL to partner us in producing the xxx unit for Nissan. This obviously depends on moving forward to final contract with Nissan which should happen in the very near future and I look forward to a strong supplier 'partnership' that will benefit both XXXX and ACL.

XXXX have been impressed by ACL's commitment, quality standards and the understanding your company has of manufacturing for the motor industry. The key factors in the award of this key piece of business is a combination of Quality and flexibility.

What I would also point out is that it is very likely that the number of XB21 units over the 10 year contract with Nissan will grow considerably from the 25000 baseline and that there will be other design/build contracts to work on together.

Company Type: Manufactures of Unique and Specialised Detection, Diagnostic and Measurement Solutions Sent: 01 February 2013 (Technology Development and Manufacturing Manager) Subject: Team ACL Length of Service: 4 Years

Thanks again for having us and to Derek and Lee for taking the time to give us an in depth tour of your facility.

We were all impressed with ACL's setup and the way in which quality runs as a central vein through everything that you do. Don't worry it backed up your sales pitch!

I remain convinced that ACL will make an excellent second supplier for the manufacture of our products and will continue to push this internally here.
We look forward to hearing back from Lee and the team on the production packs we left yesterday.

Company Type: Medical Devices and Development Sent: 17 June 2011 (Operations Director) Subject: Feedback Length of Service: 12 Years

To: All

We greatly appreciate all the hard work each of you has done this past year to ensure the continued success of the Omnilux products.

Company Type: Railway Signalling and Telecommunications Sent: 19 December 2012 (Operations Manager) Subject: RE: All at ACL Length of Service: 4 Years

I would like to take this opportunity to thank everyone at ACL for all the hard work and support you have provided over the past twelve months. It has been a pleasure dealing with you and long may it continue. From all at XXX.

Company Type: Manufacture and Assembly of Specialist Electronic and Mechanical Equipment Sent: 14 December 2012 (Managing Director) Subject: RE: All at ACL Length of Service: 3 Years

This year has been quite an important one for us and it's great for us to be able to rely on your company time after time to produce exactly what you say you will, always on time and with you always letting us know about the future availability of components so we can act accordingly. It has taken us a while to find the right supplier of our goods and as the directors of our small company, both xxx and myself are very relieved to now have a supply partner that we can thoroughly rely on to produce our circuits 100% accurately every time.

We both wish you and the other members of your company all the very best for Christmas and look forward to working with you into next year and beyond.

Company Type: Automotive Sent: 14 December 2012 (Quality Manager) Subject: RE: Maserati Length of Service: 3 Years

We have just received a very positive e-mail from them complimenting us on the actions we have taken and our responsiveness and of course we could not have achieved this without your support. I thought it was important to provide you with this feedback and to thank you for your reactivity in helping us resolve this situation with a very significant customer.

Company Type: Industrial Weighing Equipment Sent: 18 November 2012 (Senior Support Executive) Subject: RE: Vendor Rating Length of Service: 4 Years

This is to inform you that as per the rating done by our Internal Quality Rating System for supplies from 01.04.2011 to 31.03.2012, You have been rated as Good, Rating A with a score of 99.93%.

Company Type: Automotive Sent: 07 September 2012 (Managing Director) Subject: RE: ACL Length of Service: 4 Years

Hi,

Just wanted to drop you a line to say how grateful I am with all the assistance you give us. It's not gone un-noticed that you will always assist, even with the little jobs and that nothing is too much trouble. Sales Director, Production Manager and the rest of your organisation and workforce are a credit to you.
All too often we say how bad things are but seldom do we say how pleased and impressive a service  is. You obviously run an extremely loyal and impressive organisation, you should be proud. (Perhaps you could give me some tips).

I really enjoy working with you and look forward to a long term and a developing relationship.

Kindest Regards

Company Type: Manufactures Hardware & Software Products Sent: 07 July 2012 (Electronics Manager) Subject: Production Testing Length of Service: 1 Year

To: Director

Just to let you know that the first BSIB of you delivery powered up, programmed and ran first time without issue.

Thanks for the really good work.

Company Type: Electronic Solutions Providers Sent: 10 May 2012 (Operations Manager) Subject: Testing Length of Service: 18 Years

All the cards you supplied this morning pass test ok.

Cheers

Company Type: Automotive Sent: 26 April 2012 (Electronics Manager) Subject: RE: Quotations Length of Service: 3 Years

Following an internal discussion which took place earlier today, I am very pleased to inform you that we have taken the decision to move forwards using ACL as our chosen CEM.

I would also like to thank your team for the effort they have put into helping us sort out the issue with the Vogt inductor.
We are currently in the process of finalising a new supplier quality agreement, which will form the basis of our contract with ACL, relating to the supply of electronic assemblies.

Many thanks for your assistance so far and we look forward to working with ACL

Company Type: Automotive Sent: 19 March 2012 (Manufacturing Manager) Subject: McLaren,Lamborghini;Aston Martin;Maserati Length of Service: 3 Years

The quote is extremely competitive, and I will like to say that the impression we have been left with from our dealings with all ACL so far has been absolutely first class!

Company Type: Manufactures of Unique and Specialised Detection, Diagnostic and Measurement Solutions Sent: 21 December 2011 (Technology Development and Manufacturing Manager) Subject: Team ACL Length of Service: 4 Years

We have fully tested and inspected the recent delivery of our product "Detectors" and our interface units.

I have to say once again we have been happy with the results and the detectors particularly were looking great - just as we hoped for! They have now been shipped onwards to be put to work in the USA, Middle East and China!

Company Type: Payment Solutions Sent: 22 July 2011 (Supplier Relations Manager) Subject: Thank You ACL Length of Service: 10 Years

Good morning Team ACL,

Thanks for your excellent hospitality over the past few days and for the opportunity to see how our product operation has developed and progressed since my last visit.

It was a very enjoyable and worthwhile visit. I was very impressed with the enthusiasm, commitment and diligence throughout the whole team.

Company Type: Medical Devices and Development Sent: 17 June 2011 (Operations Director) Subject: Feedback Length of Service: 12 Years

I want to thank you and the rest of the team at ACL for all the tremendous efforts this past year and I look forward to working closely with you again this year.

Company Type: Medical Devices and Development Sent: 30 March 2011 (Quality Assurance Manager) Subject: ISO 13485 Certification Length of Service: 12 Years

To: Quality Manager

It was nice talking to you today. As described, I remain so wonderfully impressed by the solid working relationship that has developed between our companies and how nicely proactive and responsive you all are for us.

Company Type: Medical Devices and Development Sent: 03 January 2011 (Operations Director) Subject: Feedback & Orders Length of Service: 12 Years

Hi Derek

I hope you had a wonderful holiday and I want to thank you and the rest of the team at ACL for all the tremendous efforts this past year and I look forward to working closely with you again this year.

Company Type: Measurement and Weighing Devices Sent: 18 October 2010 (Production Manager) Subject: Subject: 1st batch approval Length of Service: 5 Years

To: Production Director

I've spent all day building the new product. As you may have guest not everything went according to plan. The good news is your assemblies were magnificent. We're all delighted with the quality produced in a quick period. Very impressed with how well it has gone together with few queries. Please advise of any anomalies on the BOM or drawings so we can make the necessary changes. Have a good weekend.

Kind Regards

Company Type: Measurement and Weighing Devices Sent: 16 June 2010 (Production Director) Subject: Partnership Length of Service: 5 Years

To: All

We sought a company who could offer a full service from initial component procurement through to assembly, test and varnish of a range of PCB assemblies used in a variety of process environments, both hazardous and safe. After careful consideration, ACL were selected to undertake this work and have grown to become one of our prime suppliers, constantly striving to improve on quality of product and service

Company Type: Manufacture Electronic Equipment (Various) Sent: 06 April 2010 (Purchasing Manager) Subject: ACL Length of Service: 14 Years

To: Sales Director

ACL have had considerable input into improvements in the supply and scheduling of materials and services, resulting in our implementation of 'just-in-time' weekly delivery arrangements. This ensures that supplies of PCB assemblies are readily available in sufficient quantities to meet our production requirements, whilst avoiding over-stock situations or stock-outs. This arrangement is a result of our confidence in ACL's ability to supply a product built to the highest standard as and when required.

Company Type: Manufactures of Portable Entertainment Equipment Sent: 02 October 2009 (Operations Director) Subject: RE: Feedback Length of Service: 3 Years

Thank you all, everybody involved in helping update and promote and our new products.

Company Type: Medical Equipment Sent: 11 August 2009 (Production Manager) Subject: Annual ISO / MDDAudit Length of Service: 12 Years

To: Production Manager

Thanks for all your help on Tuesday with the auditor. Can you please pass on my thanks to everyone on our product assembly line for their excellent work too? They do a great job, not just when an audit is taking place but all of the time - service return figures show that ACL performance is nearly twice as good as XXXX.

Thanks

Company Type: Manufacture of Routers (for various applications) Sent: 05 November 2007 (Production Manager) Subject: Many Thanks for your efforts in October Length of Service: 10 Years

I would like to thank you and all your colleagues involved in XXX build for the efforts of October, your response was very much appreciated. With your help we achieved our month end shipping target despite the PCB quality and supply chain issues we were suffering.

Company Type: Manufacture of Process Instrumentation & Engineered Solutions. Sent: 11 July 2006 (Purchasing Manager) Subject: RE: Feedback Length of Service: 23 Years

Our Company is a global supplier of process instrumentation, engineered solutions and added value services.  Our Manchester production facilities decided to outsource our PCB assembly capabilities and sought a company who could offer a full service from initial component procurement through to assembly, test and varnish of a range of PCB assemblies used in a variety of process environments, both hazardous and safe.

After careful consideration, ACL were selected to undertake this work and have grown to become one of our prime suppliers, constantly striving to improve on quality of product and service.

ACL have had considerable input into improvements in the supply and scheduling of materials and services, resulting in our implementation of ‘just-in-time' weekly delivery arrangements.  This ensures that supplies of PCB assemblies are readily available in sufficient quantities to meet our production requirements, whilst avoiding over-stock situations or stock-outs.  This arrangement is a result of our confidence in ACL's ability to supply a product built to the highest standard as and when required.

As our relationship has developed over the years we have expanded our scope of supply to include associated electro-mechanical assemblies, again built to the same quality that we have come to expect from ACL.

Company Type: Manufacture and Design Electronic Test Equipment Sent: 10 February 2005 (Managing Director) Subject: Thanks Length of Service: 18 Years

ACL have been a major supplier to us for many years. Their background knowledge of the intruder and fire alarm industry made them the ideal manufacturer for our unique products such as the Checkmate radio-linked test meter, Vidicheck CCTV test meter and award-winning GOLD-IBT Intelligent Battery Tester. They are a professional team in design and manufacture of quality products and would have no hesitation in recommending them to anyone

Company Type: Manufacture of Printers (for various industries) Sent: 08 February 2005 (Manufacturing Manager) Subject: RE: Feedback Length of Service: 11 Years

After moving our printer manufacture to ACL, the quality level of the finished product improved immeasurably. A very professional outfit, who will go the extra mile ACL are a first class supplier, a good company to deal with and all of the staff seem to be really interested in the product they manufacture for us.

Company Type: Automotive Sent: 07 February 2005 (Sales Director) Subject: RE: Thoughts Length of Service: 12 Years

Developing our partnership with ACL has enabled us to significantly streamline our business and focus on our core competencies. We utilise the full range of ACL services from Product Design and Supply Chain Management through Volume PCB Manufacture, Testing and Box Build to management of our Logistics/Distribution channels.

Our sophisticated product is shipped directly from ACL to be fitted throughout Europe, including on the production lines of some of the most prestigious automotive marques in the world.