Partnership is key

" Your Quality rating for December is 100% and your overall final score for 2022 was 99.08%. Many thanks for your continued support during the past 12 months. "

" Full appreciate trying to bring the blank PCB build forward to be honest, you are already exceeding our expectations. "

" Your support is helping to keep our production running. "

" Thank you for taking the time to complete the Supplier Questionnaire, it was interesting to see other types of work carried out by ACL including cable assemblies and harnesses & refurbishment "

" When it comes to gold standards their acronym is simply ACL. The only company I know about that has a track record of total success and a zero-tolerance attitude to failure "

" It really was a pleasure to visit the company, and the audit confirmed that you have implemented a very robust and effective system. "

" Having a great supplier relationship is paramount to keep us abreast of our commitments and ensure that our customers' receive not just the service level they expect, but an opportunity to exceed their expectations. "

" All too often ACL go that extra mile to ensure we have outstanding service. Well done! "

" The audit was much more in depth than we anticipated but you gave everything the guy asked for and more. Our customer was very impressed with your operation as we continue to be. "

" Beautiful! Thank you for your help creating production floor plan for our products, along Calibrated Equipment Register and SM equipment "

" Brilliant, thank you for letting me know our products will be shipped ahead of schedule. "

" We think ACL's systems are second to none. Not one of our suppliers - ever, have been able to match up to your traceability etc. "

" I highly recommend ACL for any future PCB work, your Company delivers on schedule, to cost, and with great professionalism! "

" Developing our partnership with ACL has enabled us to significantly streamline our business and focus on our core competencies. "

" A very professional outfit, who will go the extra mile ACL are a first-class supplier, a good company to deal with and all of the staff seem to be really interested in the product they manufacture for us. "

" I remain so wonderfully impressed by the solid working relationship that has developed between our companies and how nicely proactive and responsive you all are for us. "

" The quote is extremely competitive, and I will like to say that the impression we have been left with from our dealings with all ACL so far has been absolutely first class! "

" I would like to take this opportunity to thank everyone at ACL for all the hard work and support you have provided over the past twelve months. It has been a pleasure dealing with you and long may it continue "

" Thank you all for the warm welcome & your absolute professionalism. Immensely refreshing to see the family of ACL all live & breathe quality "

Company Type: Electronics Development Sent by: Operations and Development Manager Subject: Congratulations on delivery of the XXX project and appreciation for your great team! (ATEX) Length of Service: 14 Years

Adrian,

Delivery of 70 XXX units this week is a major achievement.

This was a project that proved to be a challenge from the start, and ACL have worked tirelessly to resolve the many issues that have arisen.

This has taken major effort over a prolonged period, which was never the original plan, but you saw it to the end.

Delivery would not have been possible without your fantastically skilled and committed team.

This is a good example of why we choose ACL as a partner and why I would not hesitate to recommend your business to others.

Thank you for hosting XXXXXXX and my engineers in your office. Please can you convey my gratitude and appreciation to everyone in your team for delivering the project.

BTW, think that the product and its quality look totally awesome!

Many thanks,

Company Type: Oil & Gas Sent by: Senior Mechanical Engineer Subject: Varnish Length of Service: 8 Years

Brilliant!

Thank you for the quick reply and the alternative Varnish, much appreciated.

Take care Andy.

Company Type: GPS Solutions Sent by: Production Manager Subject: XXXXXX Board assembly update Length of Service: 7 Years

Amazing thanks Andrew,

Thank for confirming delivery for next Monday/Tuesday, it’s great news.

Company Type: Electrofusion Welding Machines Sent by: Development Manager Subject: Quote Request Length of Service: 1 Year

Hi Andrew,

Thank you for the quick response and detailed information, regarding the Tg Blank PCB information and understanding of the effects etc,

Have a good day Andrew.

Kind regards,

Company Type: Automotive Sent by: Managing Director Subject: Price Query Length of Service: 11 Years

Hi Kiera,

That’s great news thanks,

I’m starting to find some old parts around to salvage the connectors, I have 3 on my desk so 10 more to go.

So hard to get hold of any.

Thanks for your help.

Regards,

Company Type: Electronics Development Sent by: Senior Administrator Subject: XXXX Quotes (ATEX) Length of Service: 14 Years

Hi Simon,

Thank you for the update, its appreciated.

Looking forwards to receiving quotes shortly.

Thanks,

Company Type: Innovative Engineering Design and Manufacturing Solutions Sent by: Senior Project Engineer Subject: PXXXX_XX Length of Service: New

Hi Lee,

That’s great and makes sense.

Thanks for confirming shipment on time and soldering of the PSUs, save us on time hear!

Parts have just arrived here, so we will get that organised right away.

Thank you,

Company Type: Innovative Engineering Design and Manufacturing Solutions Sent by: Senior Project Engineer Subject: PXXXX_XX Length of Service: New

Hi Andrew,

Many thanks for letting us know that there is a viable approach to fitting the device.

We are expecting to receive the outstanding parts today, which we will ship asap.

Our customer is very keen to start their build, so we don’t necessarily need the full drop in one hit if we can feed them a starting batch asap.

I have a call with them at 1pm today, so if you were able to let me know our options I can give them an update.

Thanks for your help!

Best regards,

Company Type: Analytical Equipment Sent by: Senior Quality Engineer Subject: Scorecard Length of Service: 12 Years

Hi Andrew,

Your Quality rating for July is 99%.

Excellent Score again.

Thanks for your continued support in achieving such a high score.

Best regards,

Company Type: Wireless Communications Sent by: Senior Engineer Subject: Main Board Feedback Length of Service: New

Hi Andrew,

Thank you very much for identifying and solving the issue, much appreciated.

Glad to hear did not affect the lead time and goods have shipped.

Again, many thanks for your feedback!

Best regards,

Company Type: Medical Equipment Sent by: Quality and Compliance Manager Subject: BXXXXX Emissions Tests Length of Service: 21 Years

Excellent! Thanks Andrew.

I knew you would have the answers, this will really help with our new emissions tests.

Company Type: Automotive Sent by: Senior Buyer Subject: Fixings Length of Service: 13 Years

Fabulous news Steve,

Thank you for keeping me informed of our delivery.

Have a grand day.

Company Type: Industrial & Mining Safety Solutions Sent by: Quality Manager – Ex Product Subject: PXXXX.XX (ATEX) Length of Service: 3 Years

Hello Andrew,

Thanks for your email and thanks for letting us know about this issue with the free issue PCBs.

As you may remember, we have had an issue with one of our PCB suppliers regarding contamination in their process which manifests itself as pre-preg “delamination”. This is an issue that have rectified but these boards may have come from stock before the problem was rectified.

Thank you and your team for detecting this issue and reporting back!

XXXXXXX will contact you to discuss how to proceed with this order.

Best regards,

Company Type: Automotive Sent by: Senior Buyer Subject: XX-XX-XXXX Instructions Length of Service: 13 Years

Good morning Andrew,

Thank you for updating the build instructions you kindly put together for us and have a grand weekend.

Many thanks,

Company Type: Railway Sent by: Technical Buyer Subject: PCBXXXXX Assemblies Length of Service: 6 Years

Thanks, Lee, much appreciated,

Will be great if you can speed up the varnish on the weekend to save some days and supply ahead of schedule.

I believe you will try your best.

Let's talk again on Friday.

Thanks, and regards.

Company Type: Medical Products Sent by: Chief Technical Officer Subject: Various XXXX assemblies Length of Service: 6 Years

Thanks Andrew,

We'll update the docs you mention and send them across.

Thanks for this and for pointing out the resistor changes which still require updating on the BOM.

Best regards,

Company Type: Metrology Equipment Sent by: Technical Manager Subject: Shortages Length of Service: 4 Years

Hi Andrew,

Many thanks for the information below and brining the shortages to our attention.

I will ask XXXXXXX to look into this for you.

Kind Regards,

Company Type: Industrial & Mining Safety Solutions Sent by: Quality Manager – Ex Product Subject: Quality Control Plan and D of C (ATEX) Length of Service: 3 Years

Hi Andrew,

That’s great. All looks OK.

I attached a signed copy for your records, thanks again for your input after reviewing the Quality Plan, it really helps and is much appreciated.

Many thanks,

Company Type: Metrology Equipment Sent by: Technical Manager Subject: Part XXX XXXX Length of Service: 4 Years

Hi Lee,

Apologies for the delayed response, bit busy here today.

Thanks for asking and yes previously this was a temporary measure, as these are fitted in various boards and we only had a limited supply at the time we decided to retro fit them into boards we were going to require, so if these have been kitted this time then please do fit them.

Really glad you asked the question!

Kind Regards,

Company Type: Gas Engineering & Technology Sent by: Smart Tester Project Manager Subject: XXXXX Boards Length of Service: New

Hi Simon,

Thanks for your email, its much appreciated. I hope you had a lovely weekend.

In terms of a visit, I think this would be a logical next step. This will allow our production team to walk you through where we are.

Can you advise some dates of availability and anything it would be useful for us to provide to you in preparation?

We look forward to meeting you all!

Many thanks,

Company Type: Analytical Equipment Sent by: Quality Engineer Subject: Control Unit Length of Service: 12 Years

Good morning Andrew,

You are right the Find No3 should be qty 4 I am not sure why that was missed on the spreadsheet BoM.

Many thanks for reviewing and pointing this out!

Company Type: Electronics Development Sent by: Digital Solutions Manager Subject: Production plan (ATEX) Length of Service: 14 Years

Hi Andrew,

Thanks for your call yesterday. I have passed the feedback on to the team, regarding your knowledge on coatings, interesting stuff.

Please could you confirm if you have secured a slot with XXXXXX Coatings? If you have, please can you confirm the date?

Have a great day!

Kind regards,

Company Type: Analyzer/Medical Equipment Sent by: Product Manager Subject: Shipping of XXXXX PCBs Length of Service: 1 Year

Hi Andrew,

That's great news, regarding the shipment of the XXXXXX PCBs, I know how hard it id to get hold of the connectors required.

Have a wonderful weekend.

Kind Regards,

Company Type: Navigation Technology Sent by: Senior Purchaser Subject: Open Orders Review Length of Service: New

Thanks for the email and data this is very helpful and informative.

I look forward to meeting you all next week and discuss our product range!

Regards,

Company Type: Analyzer/Medical Equipment Sent by: Global Demand Planning Manager Subject: Open Orders Review Length of Service: 1 Year

Hi Andrew,

That’s great feedback, regarding outstanding, much appreciated.

Many thanks.

Best Regards,

Company Type: PCB Manufacturers Sent by: Internal Customer Accounts Manager Subject: XXXXXXXX PCB Kit Length of Service: New

Hi Andrew,

Thank you for your email.

I will advise the customer of the BOM quantities issues.

Thanks for reviewing and advising!

Company Type: Electronics Development Sent by: Senior Materials Controller Subject: EXXXXXX Drop (ATEX) Length of Service: 1 Year

Good Afternoon Andrew,

That’s ok for me, appreciate the update, looking forward to receiving the 40 x EX XXXXXX Probes with more to follow.

Best Regards,

Company Type: Metrology Equipment Sent by: Technical Manager Subject: XXX-XXX Assemblies Length of Service: 4 Years

Hi Andrew,

Thanks for the email and also apologies for the incorrect value being dispatched.

If you could please use your stock for now and then we can replace them as you state below.

Just as a matter of interest what kind of instrument do you use to measure these components? Do you use a handheld device or LCR meter, if you could let me know please as it may be worth us investing as the one, we have doesn’t read into the pico farad range.

Thanks for your support again.

Kind Regards,

Company Type: Automotive Sent by: Senior Buyer Subject: Deliveries Length of Service: 13 Years

Good morning Andrew,

I am very well thanking you and grateful for your speedy response to the deliveries.

Appreciate your response with the XXXXXX device, I have already voiced my concerns with my area rep from XXXXX and await corrective action on their part.

Have a grand day,

Many thanks,

Company Type: Industrial & Mining Safety Solutions Sent by: Quality Manager – Ex Product Subject: Quality Control Plan and D of C (ATEX) Length of Service: 3 Years

Hello Andrew,

Thanks very much for your good questions raised after reviewing!

I’m not in the office today but I’ll look into the points you raise when I’m back.

Thanks for this

Company Type: Electronics Development Sent by: Senior Materials Controller Subject: EXXXXXX (ATEX) Length of Service: 1 Year

Hello Lee,

Ok, thank you for your update on the stock availability, this really helps!

Yes, you can start with the next 40pcs of EX XXXXX.

Best Regards,

Company Type: Oil & Gas Sent by: Materials Manager Subject: Repair Updates Length of Service: 8 Years

Thanks for looking into the repairs for me Lee,

I will update the system.

Please send quotes ASAP.

Thank again,

Company Type: Oil & Gas Sent by: Senior After Sales Support Subject: Barcode Length of Service: 8 Years

Thanks, with this unusual request Andrew,

The info from the Barcode you provided was very helpful, we could not read internally.

I though I know a man who can help!

Kind regards,

Company Type: Camera Technology Sent by: Manager Subject: XXXXX Parts Length of Service: 6 Years

Many Thanks Andrew for confirming the Camera shipments.

You have been a great help.

Have a great day.

Company Type: Metrology Equipment Sent by: Technical Manager Subject: Replacement Parts Length of Service: 4 Years

Morning Lee,

Thanks for getting back to me so quickly and yes a partial shipment would really help, 10 – 15 boards if possible.

This will really help.

Kind Regards,

Company Type: Oil & Gas Sent by: Senior Quality Engineer Subject: Repair Reference XXXXX Length of Service: 8 Years

Hello Andrew,

Apologies I haven’t got back to you sooner, I have been away on annual leave.

As the issue was not ACL’s fault, I appreciate you offering to re-program the boards & I am happy for you to charge the costs back to us for shipping etc.

Thank for your support in this matter.

Kind regards,

Company Type: Mechanical Valves Sent by: Quality Technician Subject: Tri-clamp gasket Length of Service: 7 Years

Hi Andrew,

Thank you for getting back to me so quickly. I’m really sorry, I seemed to have made a mistake here! I have misread the details on the Purchase order. You are right, this part is not from yourselves.

Please dismiss this email.

New cable assemblies coming your way soon.

Best Regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: XXXXXX Assembly Cables Length of Service: 1 Year

Morning James,

Thanks for the photo of the assembled Cable.

Looks very good to me, happy for you to proceed with remaining assemblies.

Thanks for confirming,

Company Type: Electronics Development Sent by: Production Manager Subject: Large and Small Jig Enquiry Length of Service: New

Hi Simon,

Thank you that’s greatly appreciated, how many sockets do you have on your side if any? You may already have the materials required.

Thanks for your help with these assemblies!

Kind Regards,

Company Type: Oil & Gas Sent by: Materials Controller Subject: Vendor Rating Length of Service: 8 Years

Hello Andrew,

Just though we would let you know ACL achieved a Vendor Rating of 100% for June 2023.

Thank you all at ACL for your support.

Kind Regards,

Company Type: Medical Equipment Sent by: Global Supplier Manager Subject: Patient Eye Protection Cleaning Instructions Length of Service: 21 Years

Good day Andrew,

Thank you so much for providing this information; however, the customer would like the name of the manufacturer and for something in writing (such as a brochure or instructions) for their records.

Can you help us with that also!

Thank you for your help in this matter, very much appreciated,

Company Type: Automotive Sent by: Senior Buyer Subject: XX-XX-XXXX Data Pack Length of Service: 13 Years

Good morning Andrew,

Thanks for chasing the updated datapack, should get an update today!

Thanks again,

Company Type: Wireless Communications Sent by: Production Manager Subject: Product Feedback Length of Service: New

Hi Simon,

Some feedback from meeting today!

The cables manufactured for us are of higher quality than they get from their primary cable supplier, and it’s their core business.

The little flex/rigid USB board assembled for us worked a treat and we are delighted.

Very impressed with the packaging and presentation of the deliveries and the cleanliness of the delivered product.

Many Thanks.

Company Type: Analytical Equipment Sent by: Senior Quality Engineer Subject: Scorecard Length of Service: 12 Years

Hi Andrew,

Your Quality rating for June is 100%.

Excellent Score.

Thanks for your continued support in achieving such a high score.

Best regards,

Company Type: Metrology Equipment Sent by: Technical Manager Subject: XXX-XXX Assy Build Length of Service: 4 Years

Hi Andrew,

Investigation complete. It turns out that we have ordered the wrong part and as you state we have stock of 6 leg IC’s instead of 8 leg, these have now been removed from our stock and quarantined.

XXXXXX has managed to locate the correct parts from Digikey which are in stock but won’t be with us until the end of this week meaning unfortunately that we won’t be able to ship the replacement components to yourselves until the beginning of next week.

Apologies for this error on our part but thank you to your guys for spotting our mistake and keeping us informed.

I am aware that this will delay our order so could you please let me know a new delivery date so that I can update our system.

Many thanks

Kind Regards

Company Type: Electronics Development Sent by: Production Manager Subject: Large and Small Jig Enquiry Length of Service: New

Hello Simon,

I have been on annual leave for a couple of weeks but have seen the remainder of the jigs have arrived.

Thanks again for your hard work carried out at ACL.

Were there any materials leftover? If so, could we have those returned.

Kind Regards,

Company Type: Railway Sent by: Operations Manager Subject: XXX Power BOM Length of Service: 12 Years

Thanks for pointing out the error on the BOM Andrew,

Internally - Hi XXXXXX, XXXXX,

I am not sure who this concerns, nevertheless, please can you kindly review the mail from Andrew and offer assistance in getting it corrected.

Your review was much appreciated,

Company Type: Wastewater Samplers/Products Sent by: Technical Manager Subject: XXXXX Small Update Length of Service: 2 Years

Afternoon Andrew,

I am good thank you, hope you are too?

That sounds like the right solution so I would like to go ahead with that please. I will get our Andrew here to update our BOM and re-issue to you then this can be implemented on new XXXXX PCB orders – I guess you will quote these at the time of order so the cost will be added on then.

Regarding our current stock of PCB’s, I will sort those out at our end as that will be the simplest way.

Thanks for the help and support and coming up with a good solution to our connector issue, I will get Andrew to email you next week.

Company Type: Automotive Sent by: Senior Buyer Subject: XX-XX-XXXX Data Pack Length of Service: 13 Years

Hi Andy,

Hope you are keeping well.

Thank you for advising us that you have not received a complete datapack. I am chasing this information up for you and will be get to you as soon as.

Keeping on top of things as normal!

Many thanks,

Company Type: Automotive Sent by: Senior Buyer Subject: Fixings for XX-XX-XXXX Length of Service: 13 Years

Thanks for getting these together so quickly, Lee,

Please can you mark them for the attention of XXXX XXXXX.

Cheers,

Company Type: Electronics Development Sent by: Quality & Logistics Subject: XXXX Test Results (ATEX) Length of Service: 14 Years

Thanks, Andrew, for emailing over the requested Test Data.

Appreciate putting together for me, please could we also have test data for XXXX

Kind regards,

Company Type: Oil & Gas Sent by: Materials Controller Subject: Repairs Length of Service: 8 Years

Many thanks, for the quick response we will dispatch the repairs today!

Please quote for any that can be repaired!

Kind Regards

Company Type: Automotive Sent by: Hardware Manager Subject: XX-XX-XXX IR Sensor Length of Service: 13 Years

Hi Andrew,

Thanks for the update, that’s good news thank you!

We have received the rig – we’ll not immediately send it back after fixing it as I’m pretty sure there are no parts pending at the moment.

Your support is appreciated.

Kind regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: TE XXXXXX Assembly Length of Service: 1 Year

Hi Andrew,

I can confirm everything below is correct.

Thanks for checking along with the detailed pictures and notes regarding the assembly, appreciated.

Thanks

Company Type: Gas Analyses & Instruments Sent by: Head of Operations Subject: XXXX_XXX Product Assy (ATEX) Length of Service: 4 Years

Hello Andrew,

Thanks for your email,

And thanks again for rectifying so quick, we will update our parts list so the sleeving is added.

Have a great day!

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer & CI Specialist Subject: PSU XXXXXX Wiring Length of Service: 1 Year

Hi Andrew,

Thanks for pointing out this discrepancy with the wiring drawing.

It wouldn’t have any impact on functionality, as the two modules are identical, but wiring should match the schedule.

I’ve corrected the error in the wiring schedule and attached.

Many Thanks,

Company Type: Oil & Gas Sent by: After Sales Support Engineer Subject: Repairs Length of Service: 9 Years

Hi Andrew,

Thank you for the detailed reports, regarding the returned boards for repair.

Also, thanks for replacing the broken connectors on two boards free of charge, really appreciated.

Please let us know costs ASAP.

Best regards,

Company Type: Electronics Development Sent by: Quality & Logistics Subject: XXXX Test Data (ATEX) Length of Service: 14 Years

Thanks, Andrew, for collating all the test data requested.

Appreciate you putting it together in a such a short space of time.

Kind regards,

Company Type: Electronics Development Sent by: Project Development Subject: New XXXs Length of Service: 14 Years

Thanks, Andrew, for reviewing and pointing out some discrepancies in the new XXX BOMs.

It’s inevitable that errors will creep into BOMs of this complexity.

It’s wrong and should have had capacitor MPNs removed.

I’ve now corrected and replaced in the One Drive.

You can use any part meeting the description.

Thanks, or the support and review Andrew.

Kind regards,

Company Type: Monitoring Systems Sent by: Production Manager Subject: XXXXXXX Proto Type Builds Length of Service: 4 Years

Hi All,

I received the new boards on Friday and look good on quick visual inspection and fit in the case nicely.

Thank you for your efforts and the quick turn around on this, much appreciated.

I am on leave for most of this week but will power them up next week and can start testing when some parts arrive for our programming rig.

Best regards,

Company Type: Medical Equipment Sent by: Director of Operations Subject: DHR results Length of Service: 21 Years

Thank you for the DHR Test Results for PO.XXXX a head of request Andrew!

Much appreciated as always.

Best regards,

Company Type: Integrated Monitoring Solutions Sent by: Alarms Manager Subject: XXXX Product Length of Service: 5 Years

Hi Andrew,

Thank you for the update and thank you Simon Roberts for the exploratory work done so far.

I will now involve our designer into the mix, regarding possible tolerances in design etc.

Thanks again guys.

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: C of C Length of Service: 1 Year

Hi Andrew,

That’s great thank you for arranging the C of C after delivery, we should have requested prior.

Also, good news on the reworked XXXs tou did for us with the new transformers fitted have passed!

Thanks!

Company Type: Electrofusion Welding Machines Sent by: Technical Manager Subject: RoHS Compliance Length of Service: 1 Year

Hi Andrew,

Sorry I missed you. I was in our weekly management meeting.

Thank you for the RoHS Certificate looks great.

This will go nicely in our technical construction files for our products.

Thanks for your time putting it together.

Kind regards,

Company Type: Analytical Equipment Sent by: Senior Quality Engineer Subject: Scorecard Length of Service: 12 Years

Hi Andrew,

Your Quality rating for May again is 99%.

Yet another Excellent Score.

Thanks for your continued support in achieving such a high score all round.

Best regards,

Company Type: Electronics Development Sent by: Production Manager Subject: Large & Small Jig Length of Service: New

Hi Simon,

I have inspected the large jigs you have sent (haven’t got round to the small) but just wanted to say they all look good and we’re really pleased with the work so far.

I will be off for 2 weeks after tomorrow so if you need anything else or require input from our side please contact XXXXX cc’d in in my absence.

Thanks to all at ACL for the quality achieved.

Kind regards,

Company Type: Automotive Sent by: Head of Safety, health, environment and quality Subject: IR Sensor Length of Service: 13 Years

Hi Andrew,

Thanks for getting back to me, appreciated.

I am working at XXXX Sensors for the next couple of days so Friday would be best for me for a catch-up meeting, I will get something in the calendar now.

Thanks for your support.

Best regards,

Company Type: Mechanical Valves Sent by: Senior Design Engineer Subject: Sensor Cables Length of Service: 7 Years

Hi Andrew,

Thanks for taking my call.

Apologies for the late reply, I was out of office of Friday.

Thank you for the feedback and advise always appreciate your knowledge in these matters, I will pick this up today and get back to you.

It looks like we will have to alter the drawing to suit Sensor cable length going forwards.

Many thanks,

Best regards,

Company Type: Analyzer/Medical Equipment Sent by: Global Demand Planning Manager Subject: XXX-XXX Update Length of Service: 1 Year

Hi Lee & Andrew,

Many thanks for the update appreciate the difficulty in removing the transformer, much appreciated the effort in correcting these assemblies for us.

Best regards,

Company Type: Home Automation Solutions Sent by: Managing Director Subject: Supplier declaration of rules of origin Length of Service: 2 Years

Dear Andrew,

Thank you for looking at one of our internal boards for me, I’ve just retested the board and it’s all good now.

Many thanks; especially to the eagle-eyed inspection team!

Kind regards,

Company Type: Electronics Development Sent by: Senior Electronics Engineer Subject: EL XXXXX (ATEX) Length of Service: 1 Year

Thanks, Andrew

The display just arrived.

As you pointed out the two capacitors are indeed to big or footprint too small.

Again, thanks checks and updates with this new design, really helps!

Will correct before production and after approvals,

Company Type: Oil, Gas & Chemical Sent by: Senior Research Engineer Subject: Quality Agreement (ATEX) Length of Service: 5 Years

Hi Andrew,

Thank you for reviewing our Quality Agreement with ACL and pointing out the changes.

Signed agreement attached.

Thanks again Andrew,

Company Type: Electronics Development Sent by: Production Manager Subject: Large & Small Jig Length of Service: New

Hi Simon & Lee,

Thanks Simon, good to hear jigs are on target for completion, appreciate it.

Kind regards,

Company Type: Electronics Development Sent by: Project Manager Subject: Quotations (ATEX) Length of Service: 14 Years

Hi Lee & Andrew,

That’s great, thanks for confirming the 12 Units are ready and will be dispatched tomorrow and for the prompt response.

Much appreciated guys.

Kind Regards,

Company Type: Electronics Development Sent by: Senior Electronics Engineer Subject: EL XXXXX (ATEX) Length of Service: 1 Year

Good morning Andrew,

Thanks for spotting the error.

R40 is not on the PCB because I have sent you the wrong gerbers.
These Gerbers belong to the current sensor PCB and not to the new ones.

The poke-in contact TE2834171 are not on this board. I moved the wire connectors to the same side of the components.
I will send you the correct gerber asap.

In the meanwhile, can ACL make a quote for the extra PCB costs and extra delivery time.

Again sorry, thanks for your diligent checks,

Company Type: Gas Analyses & Instruments Sent by: Quality/Compliance Manager Subject: XXXX_X (ATEX) Length of Service: 4 Years

Morning Andrew,

Thanks for pointing out the errors on the BOM provided and bringing them to our attention, it is much appreciated.

BOM has been rectified.

Thanks Again,

Company Type: Automotive Sent by: Hardware Manager Subject: XX-XX-XXX Sensor Length of Service: 13 Years

Hi Andrew,

Thanks for that, I agree it would be good if you could program/test all the XX-XX-XXXXs in-house– I think we can aim to send the programmer and test rig to you on Monday.

I’ll work on a document explaining the process too.

Thanks for your support.

Kind Regards,

Company Type: Metrology Equipment Sent by: Senior Design Engineer Subject: XXX-XXX-0 Length of Service: 4 Years

Hi Andrew,

There has been an error on my part regarding the assembly.

I mistakenly sent the issue 9 PCB files, which were intended for the XXX-XXX assembly, instead of the issue 7 PCB files used for the XXX-XXX.

This is why Andrew could not find the idents after reviewing, well spotted Andrew.

@Lee Williams, could we please request a quote for 100 units of XXX-XXX-7 PCBs (gerbers attached) with the fastest possible turnaround?

The XXX-XXX-9 PCBs can be utilized for our next order of the XXX-XXX.

Kind regards,

Company Type: Metrology Equipment Sent by: Technical Manager Subject: XXX-XXX Length of Service: 4 Years

Hi Andrew,

Thank you for this confirmation of fitment of L1 & L2 straight to the board.

Enjoy the rest of the day.

Kind Regards,

Company Type: Electronics Development Sent by: Manager Compliance Subject: Quotation for Spares Length of Service: 14 Years

Hi Andrew,

Thank you for identifying the issue with the tinned tubes.

I have raised concession for use NC-CON-0063 to cover project XX/XX/XXXXX.

Please can you confirm the serial numbers of the XXXXs so I can add the information to the record before completing it?

Appreciated Andrew,

Best regards,

Company Type: Metrology Equipment Sent by: Technical Manager Subject: XXX-XXX Purchase Order Length of Service: 4 Years

Hi Lee,

Many thanks for the swift reply.

Thank you for alerting us to the fact that we need to communicate with Andrew and his team on any future changes and I will ask that Andrew is copied in on all future orders.

24 x XXX-XXX Boards received all look good.

Many thanks,

Company Type: Electronics Development Sent by: Senior Electronics Engineer Subject: 2-Wire PCB Assembly (ATEX) Length of Service: 1 Year

Thanks Andrew,

I will have a look next week appreciate your findings and review of our new 2-Wire PCB Assembly. I will correct our BOM once verified internally.

And what about the display proto I believe it is in production already, which is good news.

Kind Regards,

Company Type: Security, Traffic Products Sent by: Stores Manager Subject: Units Length of Service: 6 Years

Good Morning Andrew,

That’s great thanks for the feedback on our boards.

Yeah, please ring me Friday with an update, look forward to catching-up.

Cheers,

Company Type: Mechanical Valves Sent by: Senior Design Engineer Subject: PO. XXXXXXX Cables Length of Service: 7 Years

Thanks for the fast response, Andrew,

We will investigate this on our end, it does look like someone in-house as added extra heatshrink upon installation.

New order for cables coming your way!

Thanks again.

Best regards,

Company Type: Automotive Sent by: Hardware Manager Subject: XX-XX-XXX Sensor Length of Service: 13 Years

Hi Andrew,

Thanks for getting back to us, the help is greatly appreciated.

I’ve attached some images for review and discussion.

Speak soon – have a good day.

Company Type: Analytical Equipment Sent by: Senior Quality Engineer Subject: Scorecard Length of Service: 12 Years

Hi Andrew,

Your Quality rating for April is 99%.

Another Excellent Score.

Thanks for your continued support.

Best regards,

Company Type: Electronics Development Sent by: Project Manager Subject: Spares Quotations (ATEX) Length of Service: 14 Years

Hello Andrew,

I’m shocked that you still haven’t received the outstanding XX tubes to allow you complete the XXXX on my XX/XX/XXXXX project so thanks for making me aware of this and keeping on top of the project.

Let me have a chat at this end about what is going on & I’ll get back to you asap.

Thanks Andrew really appreciated.

Company Type: RF & Microwave Products Sent by: Managing Director Subject: PC XXXXXX Parts Length of Service: 4 Years

Hi Andrew,

I can confirm that the parts that ACL have received can be used in the locations mentioned within previous email.

Thank you for checking and requesting confirmation before use.

Regards,

Company Type: Automotive Sent by: Senior Software Engineer Subject: XXXX Tester Length of Service: 13 Years

Hi Simon,

It’s great to hear you have fixed our Test Rig.

Have a fab weekend.

Company Type: Analyzer/Medical Equipment Sent by: Global Demand Planning Manager Subject: Open Order Updates Length of Service: 1 Year

Hi Andrew,

Thank you for the detailed updates to open orders on Lee’s behalf, all looking good!

Many Thanks.

Best regards,

Company Type: RF & Microwave Products Sent by: Senior Design Engineer Subject: XXXXX Production Gerber PCB Files Length of Service: 4 Years

Hello Simon,

I have updated the production Gerber Files as suggested.

Thank you for pointing out the mistakes as this could have been costly once the stencil was made!

Great support,

Company Type: Electronic Solutions Providers Sent by: Operations Manager Subject: XXXXXX Product Build Length of Service: 29 Years

Yes Andrew,

The issue F parts list is the Issue E parts list with J17 removed.

Thanks for spotting the error during your review.

Please delete issue F parts list from your systems.

Thanks again for spotting and reporting.

Company Type: Electronics Development Sent by: Project Manager Subject: Spares Quotations (ATEX) Length of Service: 14 Years

Hello Andrew,

Thanks for looking into this and for your very detailed update on the current situation with the XXXX build on project XX/XX/XXXXX.

We’ll look into the situation with the shortfall on the XX tubes and XX collars and aim to get these to you as soon as we can, the collars require printing but should be ready by early next week. I’ll get back to you on the tubes.

Thanks for your support and prompt response.

Company Type: Analytical Equipment Sent by: Strategic Buyer Subject: XX-XXX Update Length of Service: 12 Years

Hi Andrew & Lee,

Thanks for replying and confirming that we can close Permit XXXX and the use of present Fan within the XXXXXXX Units.

Kind regards to you both have a good day,

Company Type: Sensors & Valves Sent by: Senior Graduate Instrumentation Engineer Subject: XXXXX Product Data (ATEX) Length of Service: 2 Years

Good morning Andrew,

Thanks for looking into the documentation and confirming you kept and controlled the XXXXX Product Data, looks like we have lost this data internally.

Will let you know if I am unable to from link provided.

Many thanks again Andrew,

Company Type: Automotive Sent by: Senior Buyer Subject: Product XX-XX-XXXX Length of Service: 13 Years

Good morning Andrew,

Please find attached signed concession 23-05 reference XX-XX-XXXX.

The alternative transceiver suggested was approved.

Many thanks for your help sourcing an alternative,

Company Type: Electronics Development Sent by: Manager Compliance Subject: Transmittals Length of Service: 14 Years

Hi Andrew,

Thank you for confirming your approach on document control through Transmittals.

Yes, that’s the approach I took last time so happy to continue.

Will be sending them through shortly for new orders to be placed.

Best regards,

Company Type: Automotive Sent by: Software Manager Subject: Gen X.X EOL Length of Service: 13 Years

Good morning Andrew,,

Thank you for confirming and recording you still have the Test PC and Test jig (Inc Test leads) along with the label printer for the Gen X.X EOL

Please could the kit be returned we wish to make some adjustments.

Thanks for your help as always,

Company Type: Medical Equipment Sent by: Global Supplier Manager Subject: Device to XXXXX Length of Service: 21 Years

Thanks, Kiera, for sorting out this shipment and dealing with customs on our behalf.

We’ll get this paid.

Do you have some kind of tracking number for the shipment?

Thank again for your help,

Company Type: Pest Control Sent by: Quality Manager Subject: Project XXXXX Length of Service: 3 Years

Hi Andrew,

Thank you for the information, completed check list and feedback, much appreciated.

Quality Plan looks good, thank you for adding AOI (Automatic Optical Inspection) and Functional Test.

I will confirm functional test required at a later date.

Thanks for your help & support.

Kind regards,

Company Type: Electronics Development Sent by: Senior Supplier Quality Engineer Subject: 3D Printed Plastics (ATEX) Length of Service: 14 Years

Hi Andrew & Lee,

Thanks for bringing the below to our attention,

Just caught up with our Manager of Compliance.

For the current 3 off you have in production please just continue as per the current production pack, and we will retro-fit spare 3d printed parts here during inspection.

We will release transmittal and updated documentation for the next build regarding the fitting of these moving forward.

Thanks again folks for spotting.

Best regards,

Company Type: PCB Manufacturers Sent by: Quality Manager Subject: Supplier Approval Documentation Length of Service: New

Hi Andrew,

Many thanks.

Excellent company supporting data, well detailed,

Looking forward to working with you.

Best regards,

Company Type: Analytical Equipment Sent by: Senior Quality Engineer Subject: XXXXX Units Length of Service: 12 Years

Hi Andrew,

Sorry for the late reply - I thought I had sent you one last week. it is probably still in my drafts somewhere.

Yes, these XXXXX Units will be OK.

Thank you again for bringing the drawing error to our attention, it will be rectified so the fabricators do not make the same error.

If you want to add in Permit 3926 to justify the extra cost to this batch of units.

Thanks for your review.

Best regards,

Company Type: GPS Tracking Sent by: Product and Compliance Administrator Subject: Insurance Certificates Length of Service: 13 Years

Hi Andrew,

Thank you for obtaining the Insurance certificates for me, this covers all documentation required.

Many thanks and kind regards,

Company Type: Railway Sent by: Senior Hardware Design Engineer Subject: Environmental Chamber Length of Service: 12 Years

Hello Andrew,

Thank you for your prompt response, appreciated.

Below are the details of the test equipment and test method.

  • Put a display screen in the thermal chamber at a constant temperature of 85deg C for 30 mins.
  • Tests might be repeated multiple times with increasing time keeping the same temperature.
  • Max time will be around 4 hrs.

Btw next Wednesday afternoon will be okay for me as well, looks like your Environmental chamber is up to the task.

Best regards,

Company Type: Electronics Development Sent by: Senior Electronics Engineer Subject: Pods (ATEX) Length of Service: 1 Year

Hello Simon Roberts,

I am fine with your suggestion for assembly it makes sense for the current batch.

It's a little bit "crowdy" above the sensor and don't want any force on the tube.

Thank for your support,

Best regards,

Company Type: GPS Solutions Sent by: Production Manager Subject: XXXXX Boards Length of Service: 7 Years

Morning; Lee,

Please thank the guys in SM who spotted the resistor package size issue on our BOM and correcting on the line.

I will update the BOM.

Smashing,

Company Type: Sensors & Valves Sent by: Senior Graduate Instrumentation Engineer Subject: Quotation (ATEX) Length of Service: 2 Year Score Diagnostics

Good Morning All,

Just want to say thanks for pulling our quotation forward, hope to place order soon!

Many thanks,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer & CI Specialist Subject: XXX-XXX-XXX Length of Service: 1 Year

Hi Andrew,

Thanks for the update after reviewing our BOM, good spot not seen by our previous supplier, much appreciated.

I’ve updated our BOM.

Thanks again,

Company Type: Railway Sent by: Operations Manager Subject: Environmental Chamber Length of Service: 12 Years

Hi Lee & Andrew,

Thanks for the info on the Environmental chamber that ACL has onsite all sounds good for our requirements.

Many thanks,

Company Type: Electronics Development Sent by: Design Engineer & Quality Control Supervisor Subject: Pods & Displays (ATEX) Length of Service: 1 Year

Good morning Lee & Andrew,

I think time was well spent Monday.

Thanks for the time on assembly and your hospitality.

Jaco and myself will dive into possible assembly hardware improvements for the PODs.

In the meantime, XXXXX will send the latest software files for the POD and Display.

Best regards,

Company Type: Wastewater Samplers/Products Sent by: Office Administrator Subject: Cable Assemblies Length of Service: 2 Years

Great, thanks the prompt return of our cables Andrew.

I can tie it up with our goods returns note.

Best regards,

Company Type: PCB Manufacturers Sent by: Sales Director Subject: PCB Blank XXXXX Length of Service: New

Hi Simon & Lee,

Please pass on our thanks to the wider ACL team for making this happen.

I know the order was not high in value but the message it has sent to the customer is priceless.

Hope we can partner on many more opportunities in the future.

Best regards,

Company Type: Medical Equipment Sent by: Compliance/Quality Director Subject: EN60601-1-2:2015 + A1:2021 Gap Analysis Length of Service: 21 Years

Wow! Thanks for completing the Gap Analysis document for our XXXXXX Product.

The pictures really help when describing cables used etc.

Many Thanks for this,

Company Type: Industrial & Mining Safety Solutions Sent by: Quality Manager – Ex Product Subject: Supplier D of C (ATEX) Length of Service: 3 Years

Many thanks for looking into this Andrew,

Appreciate the incorporation of changes to the D of C as well help us going forward.

Please thank your IT department.

Many thanks,

Company Type: Electronics Development Sent by: Design Engineer & Quality Control Supervisor Subject: Sensor / Visit (ATEX) Length of Service: 1 Year

Good morning Andrew,

Thanks for the invitation, appreciated.

We would like to visit ACL on Monday 27th March.
We will probably travel by boot and car so exact arrival time is at this moment unclear.
Looking forward to meeting again soon.

Best regards and see you next week,

Company Type: Electronics Development Sent by: Manager Compliance & Manufacturing Engineering Subject: TXXX Serial Numbers (ATEX) Length of Service: 14 Years

Hi Andrew,

Thank you for your help again, the quality looks very good.

I know we are a month or so from releasing the UK CA version of the mark label and which will mean taking the same approach for the XXXX / XXXX labels again.

So no need to do anything more with these at the moment.

Thanks again Andrew.

Best regards,

Company Type: Satellite System (Robotics & Space Operations) Sent by: Supply Chain Specialist Subject: Latest Potting Run Length of Service: 1 Year

Hi Lee,

Thank for you the recent potting work, we are very happy with the control boxes.

We would like to get some more control boxes potted, at least another two.

Do you still have enough compound or would you need to order more in?

Either way please let me know the cost to pot two more control boxes and an estimated lead time.

Thank you for your support.

Kind regards,

Company Type: Oil, Gas & Chemical Sent by: Senior Research Engineer Subject: XXXXX Data (ATEX) Length of Service: 5 Years

Hi Andrew,

Many thanks for your response on this matter.

The list looks very good showing controls in place to reduce emissions.

Much appreciated.

Best regards,

Company Type: Innovative Engineering Design and Manufacturing Solutions Sent by: Office Administrator Subject: Sensor Orders Length of Service: New

Hi Andrew,

I did thank you. I hope you did too.

That's great news, thank you for your support by trying to bring the PCB delivery forward for us.

Thanks very much,

Company Type: Metrology Equipment Sent by: Technical Manager Subject: Component Value Length of Service: 4 Years

Hi Lee,

Thanks for the information and also for offering to use your stock.

Please send our incorrect reel back with the completed order.
I’m assuming the reel states the correct value of capacitance but the components are different.
Thanks for pointing this out.

Enjoy the weekend!

Thanks,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: Rev G Works Instructions Length of Service: 1 Year

Hi Andrew,

Wow thanks for the review and for raising this.

I will get our documentation updated on our end, appreciate all the work put into this by yourself and production team.

Thanks,

Company Type: GPS Solutions Sent by: Production Manager Subject: Leg XXXXXX Boards Length of Service: 7 Years

Thanks for the XXXXX PCB delivery confirmation.

This will keep on track with production.

Best regards,

Company Type: Innovative Engineering Design and Manufacturing Solutions Sent by: Managing Director Subject: XXXXX Orders Length of Service: New

Good morning Simon,

Sorry we only remedied the part number on the silkscreen, and not the undersize text.

Thank your PCB supplier & Technical Manager for pointing this out to us.

I’m happy with the proposed update.

Best regards,

Company Type: Electronics Development Sent by: Business Development Manager Subject: Repair Feedback (ATEX) Length of Service: 14 Years

Good morning Andrew,

I’m well thanks, hope you are too.

Many thanks for getting back to me with more detailed information the graph analysis showing test carried out looks good.

I will pass it on to the customer.

Kind regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: Rev G assemblies Length of Service: 1 Year

Hi Andrew,

Yes, it looks like you’re correct.

Thanks for reviewing the Rev G assembly.

The 16AWG White Wire isn’t used. I’ll remove from our BOM.

Thanks again,

Company Type: Manufacture and Design of Hazardous Lighting Sent by: Quality Manager Subject: Drawings (ATEX) Length of Service: 11 Years

Hi Andrew,

Good to see you again yesterday.

Really impressed during the site walk, along with records maintained etc.

As discussed, please find the latest drawings of the 2 PCBs that specify the respective Gerber revision issues.

I got the copy of the ACL ISO9001 certification from the website so that’s sorted.

Best regards,

Company Type: GPS Tracking Sent by: Product and Compliance Administrator Subject: Doc Request Length of Service: 13 Years

Hi Andrew,

Thank you for emailing a copy of your employers liability insurance and other associated documentation.

Please may we have a copy of your most recent public and professional indemnity insurance certificates as well.

Many thanks again for your support,

Company Type: Analytical Equipment Sent by: Executive Secretary Subject: Engineering Change Length of Service: 12 Years

Thank you for your confirmation of the changes Andrew and updating your systems!

Kind regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: XXX-XXX-XXX up issue Length of Service: 1 Year

Hi Andrew & Kiera,

Thanks for raising this during your review.

That is an error the only change is to R121, everything else stays the same, apologies.

Looking at the BOM there were a couple of discrepancies. We’ve corrected, updated BOM attached.

Thanks

Company Type: Electronics Development Sent by: Business Development Manager Subject: Repair Data (ATEX) Length of Service: 14 Years

Hi Andrew,

Many thanks for passing on the detailed information and analysis, this really helps, much appreciated.

I will forward it to the customer.

Kind regards,

Company Type: Oil & Gas Sent by: Senior Supplier Quality Subject: XXXXX Programming Length of Service: 8 Years

Hi Andrew,

This is great news, thanks for the support and thank you for programming the XXXXX boards!

Please let me know the costs for shipping these units back to us & I will arrange for a PO to be raised to cover.

Kind regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: Cables XXXXX Length of Service: 1 Year

Hi Andrew,

Happy for you to use protection at the ends of the cables, where the braid has been cut, it is a good idea now we are using the soft silicone wiring.

The below could be used I’ve updated our BOMs to call this up.

Orange Polyimide Electrical Tape- 19mm.

Thanks

Company Type: Automotive Sent by: Senior Quality Compliance Engineer Subject: Device XXXXXXXX Length of Service: 13 Years

Good morning Andrew,

Hope you had a good weekend.

Thank you for your time and quick response on this, I shall collect the boards we have and have them returned to you today.

Many thanks,

Company Type: Oil & Gas Sent by: Senior Supplier Quality Subject: More Kits Needed Length of Service: 8 Years

Hi Andrew,

Thanks for the quick response, the 16 parts are awaiting pick up by our courier and a copy of the PO is with them.
Programming firmware will be emailed across.

Many thanks again

regards,

Company Type: Cell Assembly & Sealing Systems Sent by: Production Manager Subject: Mainboard Length of Service: New

Hi Andrew,

Thank you for your in-depth response.

As I’ve mentioned, other than this specific issue with the LEDs which was not clear in the documentation, we are very happy overall.

I was impressed with your overall process and team.

Thanks for looking into this.

Company Type: Electronics Development Sent by: Quality & Logistics Subject: TXXX for repair Length of Service: 14 Years

Thank you, Andrew,

For the prompt repairs, please thank Simon for the detailed analysis.

XXX please can you raise a PO for this work on ACL ASAP.

Thanks,

Company Type: Metrology Equipment Sent by: Technical Manager Subject: XXX-XXX-XXX Boards Length of Service: 4 Years

Hi Andrew ,

Thanks for pointing this out to me and as you say if its only cosmetic once we fir the PSU you won’t see it so yes, I’m happy to accept these 2 boards.

I will mention to PCB supplier for future reference.

Kind Regards

Company Type: Oil, Gas & Chemical Sent by: Senior Research Engineer Subject: XXXXX Data (ATEX) Length of Service: 5 Years

Hi Andrew,

Received certification and data, much appreciated, I hope to have the signed declaration over to you next week.

Thank you,

Company Type: Manufacture and Design of Hazardous Lighting Sent by: Quality Manager Subject: Site Visit & Audit (ATEX) Length of Service: 11 Years

Hi Andrew,

That’s great thanks for the supporting information a head of the visit, I’ll aim to be with you from 9am if that’s ok?

I will be keen to look at production records and any delivery notes or other component supplier documentation regarding XXXXX PO XXXXXX.

Best regards

Company Type: Automotive Sent by: Senior Buyer Subject: Purchase Order Length of Service: 13 Years

HI Kiera,

Thanks for highlighting after reviewing, it is a typo mistake on the email header and copied into the body of the email.
The PO is itself is correct.

Many thanks again for spotting,

Company Type: Electronic Solutions Providers Sent by: Operations Manager Subject: Certs & Info Length of Service: 29 Years

Hi Andrew,

Thanks very much for the certificates and the helpful info regarding ISO 9001 certification.

Best regards,

Company Type: Analyzer/Medical Equipment Sent by: Global Demand Planning Manager Subject: XXXXX Chassis Length of Service: 1 Year

Thanks Andrew,

For the update, glad to hear the alternative arrived on time, much appreciated for keeping me informed.

Best regards,

Company Type: GPS Solutions Sent by: Production Manager Subject: XXXXX Boards Length of Service: 7 Years

Hi Andrew,

Thank you for sorting out the PCBs and explaining the X-outs – I’ll keep an eye out on the next boards we get in from XXXXXX for the issues too.

Thanks for the support with this project.

Company Type: Analytical Equipment Sent by: Principal Electronics Manufacturing Engineer Subject: Device Mounting Length of Service: 8 Years

Morning Andrew,

That is really good news and very much appreciated.
I will give you an update once the components have been received for mounting onto the PCB and then confirm a time for me to visit.

Best regards,

Company Type: Scientific Products Sent by: Manager, Software Engineering Subject: Multi - Function Calibrator Length of Service: 21 Years

Hi Andrew,

Please find attached the PO for the calibration.

Many thanks for your help and keeping track of the calibrations.

Kind regards,

Company Type: Electronics Development Sent by: Senior Mechanical Engineer Subject: Contacts Main (ATEX) Length of Service: 14 Years

Hi Andrew,

Either of them would be fine I think looking at the spec sheets you kindly provided.

I’ve sent 6 cases to you to trial.

Looks like these may be better as the RTV we use presently is a little to good as cannot remove.

Kind Regards

Company Type: Scientific Products Sent by: Manager, Software Engineering Subject: Multi - Function Calibrator Length of Service: 21 Years

Hi Andrew,

Thank you for the reminder – I was only thinking a week or two ago that it is this time of year again!

Just to confirm that we will want the calibrator recalibrated again this year. My understanding is that we have 200 units on purchase order, which I presume are due to the delivered in 2023.

I’ll organize the PO and get the over to you in the next couple of days.

Many thanks again,

Company Type: Electronics Development Sent by: Quality & Logistics Subject: TXXXX repair quotes (ATEX) Length of Service: 14 Years

Thanks for the quotes, Lee,

Thank Simon Roberts for the repairs and quick turnaround.

Our project/bid team will be in touch.

Kind Regards

Company Type: Innovative Engineering Design and Manufacturing Solutions Sent by: Managing Director Subject: XXXXXX Orders Length of Service: New

Hi Simon,

Full appreciate trying to bring the blank PCB build forward to be honest, you are already exceeding our expectations.

Thank you for all your help it is very much appreciated.

Best regards,

Company Type: Electronics Development Sent by: Quality & Logistics Subject: TXXXX repair Length of Service: 14 Years

Hi Andrew,

Thank you for getting onto this for us. Please advise of the cost and we will raise a PO.

We have received some further units from the same customer, would you be able to do these for us?

The support is appreciated.

Kind regards,

Company Type: Oil & Gas Sent by: Production Manager Subject: Orders (ATEX) Length of Service: 9 Years

Hi Andrew,

Glad you checked through the drawings; you are correct we updated the drawings and did not issue.

Sorry for the confusion, we updated the following drawings so I’ve attached them along with the updated PO to reflect the changes. Change notes are at the bottom of the BOM. These changes should not have affected anything at your side other than providing alternatives and full part number etc.

Many Thanks for this Andrew

Company Type: Oil & Gas Sent by: Senior Supplier Quality Subject: More Kits Needed Length of Service: 8 Years

Hi Andrew,

That would be good, many thanks for the quick turnaround on programming our Display Boards, helps keep our production on time.

Regards,

Company Type: Ultrasonic Transducers Sent by: Operations Director Subject: Embedded PC Case Length of Service: 3 Years

Hi Simon,

Thank you for looking into this project, it is much appreciated.

We will be getting some of the equipment in for a separate order in the next month or so and we could bring it to you to have a look at. One question, does your price include machining any holes or ports in the case, where required? Ie. We supply the off-the-shelf case and you modify it as required.

Kind regards,

Company Type: Metrology Equipment Sent by: Senior Technical Engineer Subject: XXX-XXX-XXX Project Length of Service: 4 Years

Thanks Andrew, for confirming part back through ACL’s traceability database.

We will take it off our database for now.

Appreciate your help.

Kind regards

Company Type: Electronics Development Sent by: Head of Projects Subject: TXXX/XXX Stock/Spares (ATEX) Length of Service: 14 Years

Afternoon Lee,

Thank you for the speedy update, please leave this me and I’ll revert back with what we need to re-order.

Regards

Company Type: Automotive Sent by: Senior Buyer Subject: Alternative ATSAM Part Length of Service: 13 Years

Good afternoon Andrew,

I am grand just busy, busy, busy.

Apologies for the delay. Please find attached signed Concession 23-01 for the alternative ATSAM device.

Thanks for sorting this for bf1 appreciated as always.

Have a great day,

Company Type: Electronics Development Sent by: Head of Projects Subject: TXXX/XXX Stock/Spares (ATEX) Length of Service: 14 Years

Thanks Lee, for looking into the spares/stock for the XXXX & XXXX and providing main point contacts,

Can you also include any previous buffer stock ordered if it hasn’t been used.

Many Thanks

Regards,

Company Type: Car Technology Sent by: Senior Material Planner Subject: New Demand & Order Length of Service: 5 Years

Good Evening Andrew,

I have discussed with engineering and they have confirmed that the latest revision has been added for when parts are manufactured in India (different assembly).

They have also confirmed that they are happy for the previous revision (M) to be manufactured as supplied previously by ACL.

Appreciate the review of our documentation, you was wright to check.

I have attached the revised PO and drawing to reflect this request.

Please reply to this email with acknowledgment of receipt of PO and that the dates can still be met.

Regards,

Company Type: Analytical Equipment Sent by: Quality Manager Subject: Scorecard - December 2022 Year End Length of Service: 12 Years

Hi Andy,

Your Quality rating for December is 100% and your overall final score for 2022 was 99.08%. Many thanks for your continued support during the past 12 months.

Please find attached the full report.
This is the full listing supplementing the data extract which has been used to calculate your Quality rating within the recently issued Scorecard.

Should you require additional information or wish to discuss further do not hesitate to contact me.

Excellent work.

Best regards

Company Type: Paintball Markers Sent by: Production Manager Subject: Pipeline Guardian enquiry Length of Service: 3 Years

Hi Andrew,

Thanks for the info regarding the adhesive, looks good.
Could you tell me, how difficult is this adhesive to remove in the event that we would require ACL to repair/mod a board?

Thanks in advance for your help.

Kind regards,

Company Type: Oil, Gas & Chemical Sent by: Production Manager Subject: Pipeline Guardian enquiry (ATEX) Length of Service: 5 Years

Hi Simon,

Apologies, my desk phone isn’t the most reliable.

If ok with you, I’ll give you a call back tomorrow to discuss the new project, thanks for chasing.

Best regards,

Company Type: Oil & Gas Sent by: Material Controller Subject: Repair Length of Service: 9 Years

Hi Andrew,

Thank you for the detailed update, regarding the returned board.
Please go ahead with the repair and send quote through and I will sign off.

Thanks again

Company Type: Electrofusion Welding Machines Sent by: Development Manager Subject: Daughter Board Length of Service: 1 Year

Hi Andrew,

I’m good and getting better the closer to the weekend we get, hope your well too pal.

J3 connector is fitted on the top / component side of the board as shown in image below. The silk screen is on the wrong side due to a last-minute change.

The heat sink mounting looks fine.

Yes, we are happy to use 1B73EPA for conformal coating. The application method should guarantee full coverage of the board.

Thanks for checking/reviewing the above, appreciate the checks.

Kind regards

Company Type: Oil & Gas Sent by: Senior Supplier Quality Subject: Kits Needed Length of Service: 8 Years

Good afternoon Andrew,

Thanks for getting back to me with this information, it looks good to me so I will pass it on to our purchasing team to raise the necessary PO etc.

I still need a timescale for the activity as soon as possible please.

Thanks for the support again.

Very best regards,

Company Type: Medical Equipment Sent by: Director of Operations Subject: XXXXXX Spare Parts Purchased Length of Service: 21 Years

Hello Lee,

I hope you are well and can help as always!

Can you please provide a list of parts that our US Repair/Service Depot (XXXXXX XXXXX) purchased in 2022?
A comprehensive list including pricing/$ spent is appreciated, look like a goodyear on spares.

Thank you in advance, please let me know if you have any questions.

Best regards,

Company Type: Monitoring Systems Sent by: Production Manager Subject: XXXXXXX Boards Length of Service: 2 Years

Afternoon Andrew,

That’s great, regarding the XXXXXXX Boards, even better that all 100 will be received tomorrow.

Kind regards

Company Type: Gas Analyses & Instruments Sent by: Head of Operations Subject: Populated PCB (ATEX) Length of Service: 4 Years

Morning Andrew & Lee,

That’s great news, thanks for the fast turnaround with the resistor change, look forward to receiving.

All the best

Company Type: Medical Equipment Sent by: Director of Operations Subject: EU Packaging Length of Service: 21 Years

Thanks Kiera, for sorting the drop ball certificate with the goggle manufacturer, I know this was a pain, so much appreciated for you efforts.

Best regards,

Company Type: Cell Assembly & Sealing Systems Sent by: Production Manager Subject: Mainboard Length of Service: New

Hi Andrew ,

Yes apologies, there are two components for each footprint, thanks for spotting during review, my mistake.

I have (8) spare of this component I will send them over.

Cheers,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: XXXX-XXXX-XXX Resistor Issues Length of Service: 1 Year

Thanks for agreeing to turn these around ASAP Andrew,

We will get them returned today, apologies for not providing the works instruction ahead of time.

I doubt the resistors fitted will be able to be recovered, so let me know if there is a charge for this.

Many Thanks Again

Company Type: Medical Equipment Sent by: Director of Operations Subject: Japan Order DHR Length of Service: 21 Years

Thanks, as usual for the Device History Records Andrew!

Much appreciated.

Best regards,

Company Type: Electronics Development Sent by: Design Engineer & Quality Control Supervisor Subject: XXXXXXX POD (ATEX) Length of Service: 1 Year

Good Morning Andrew & Lee

Please UPS all 4 of the cables to me asap.
Much appreciated as this will help our development of the new product.

Thanks and have a good weekend

Company Type: Oil & Gas Sent by: Senior Supplier Quality Subject: Display Boards Length of Service: 8 Years

Hi Andrew,

Many thanks, I will coordinate with XXXXXX and get back to you, with regards to the 20 boards I think it best if we bring them with us when we come in.
Thanks for your understanding, can we reschedule for 15:00 on Monday please?

Your support is helping to keep our production running.

Thanks again,

Company Type: Automotive Sent by: Senior Buyer Subject: Part Length of Service: 13 Years

Good afternoon Andrew,

Fabulous thanks for sorting the part and thank you for the tracking info, makes life easy.

Speak soon

Company Type: Electronics Development Sent by: Senior Mechanical Engineer Subject: Wire Contacts (ATEX) Length of Service: 14 Years

Hi Andrew & Simon

Great, thanks for the feedback on the wires, its actually to improve the electrical contacts in large shock events by removing a friction connection, although I assume it will only improve things over time as well. Some good ideas though.

Regarding the adhesive, RTV does seem to be mentioned frequently on peizo so it might be worth a shot just to test final volume as this should be easier to manufacture with and should be more forgiving when fitted?
Suggested RTVs both look good.

Kind Regards

Company Type: Oil & Gas Sent by: Senior Supplier Quality Subject: Display Boards Length of Service: 8 Years

Good afternoon Andrew,

Sorry I have not gotten back to you earlier, XXXXXX and I would like to come over tomorrow and we would aim to get to you for 10:00 if that is OK?

Just want to see how the experts program these devices.

Regards,

Company Type: Gas Analyses & Instruments Sent by: Head of Operations Subject: Certificates (ATEX) Length of Service: 4 Years

Thanks for all the info Andrew, much appreciated, makes life easier.

Do you have copies of other certifications?

Many thanks again

Company Type: Gas - Trenchless Development, Repair and Replacement Sent by: Quality & Logistics Subject: XXXXXX Project (ATEX) Length of Service: 14 Years

Thank you Andrew,

That’s great news about the PCBs and prompt action taken.

Yes, please distribute the boards as they were received.

Many thanks,

Company Type: Electronics Development Sent by: Quality & Logistics Subject: TXXX which requires repair Length of Service: 14 Years

Hi Andrew,

Thanks for your help/quote with the repair analysis, we would have struggled to repair.

We have received approval from our customer to proceed with the analysis.
Are you happy for us to send you a spare TXXX unit to aid testing?
We don’t have spare XX tubes in stock?

Kind regards

Company Type: Oil & Gas Sent by: Senior Supplier Quality Subject: Programming Length of Service: 8 Years

Good Morning Andrew,

Regarding the PO, I arranged this before Christmas and I put a hard copy of the PO with the parts when I dropped them off at ACL on the 22/12.

Thanks for the support with this matter, hope to come and see you soon.

Best regards,

Company Type: Oil & Gas Sent by: Senior Mechanical Engineer Subject: XXXXXX Programming Length of Service: 8 Years

Hi Andrew,

Happy new year to you too.

And sounds good, I had a strange occurrence when programming the other week which tells me that our connections are sometimes causing an issue when we are programming and that you guys must have more secure connections.

We will issue you a PO to carry out some programming for us, again thank for your help.

Regards

Company Type: Automotive Sent by: Senior Buyer Subject: Part XXXX-XXXX Length of Service: 13 Years

Good afternoon Andrew and Happy New Year.

Thank you for the 3 off MAX1452AAE+ you supplied to support our current investigation reference your email below.

We have now identified that the Maxim device is not at fault. Would you be able to support us by suppling 3 off LTC6079HGN IC as soon as possible to continue with our investigation.

Many Thanks for your continued support.

Look forward to hearing from you.

Company Type: Electronics Development Sent by: Manager Compliance & Manufacturing Engineering Subject: TXXX - Parts List XXXXXX-X (ATEX) Length of Service: 14 Years

Hi Andrew,

Should be easy to include the changes with the other changes we are doing with the current DCR for the TXXX gauge, I will add it as a specific item.
We have an update planned following the release of the vibration test report this week. The DCR should be closed this month and I will give advance notice on the impacts as we progress the document changes.

Thanks for chasing this and keeping us on our toes.

Best regards

Company Type: Medical Equipment Sent by: Director of Operations Subject: Documentation Length of Service: 21 Years

Thank you Kiera – you as well,

Really appreciate you looking into this for us, we have not come across this request in the past for drop ball certificate.

Best regards

Company Type: Powertrain Technologies Sent by: Senior Supplier Subject: Orders Length of Service: New

Hi Andrew,

I hope you are well and Happy New Year.
Let me introduce myself. I’m XXXXX and I’ll be taking care of the orders.
I would like to ask for an update regarding XXXXXXX orders in progress to be able to update my records accordingly.

I hear ACL have done some good work for XXXXXX

Kind regards

Company Type: Metrology Equipment Sent by: Technical Manager Subject: Parts Length of Service: 4 Years

Good Morning Matthew,

Both parts can be used but thank you for checking and asking prior to build.

Kind regards

Company Type: Electronics Development Sent by: Senior Electronic Engineer Subject: Part numbers (ATEX) Length of Service: 1 Year

Good afternoon Andrew,

Part Labels look good. I could even scan the pictured label to verify, great that you could also add the barcode.

One label on the package and one label on the product will do. (next to your standard label of course)

Best regards

Company Type: Industrial & Mining Safety Solutions Sent by: Quality Manager – Ex Product Subject: Product Quality Plan update (ATEX) Length of Service: 3 Years

Hello Andrew,

Happy New Year! Many Thanks for this the updates look really good.
Great you are keeping on top with this we have been a bit behind ourselves.
We will review and return to you by early next week.

Charlotte Ross (Quality Lead) covers the main ISO 9001 aspects of XXXXXX QMS. Therefore I think both of us should be referenced on the quality plan. We will edit it accordingly, but many thanks again

Regards,

Company Type: Automotive Sent by: Senior Buyer Subject: Signed Concession Length of Service: 13 Years

Please find attached Concession 22-34 regarding our part number XX-XXXX-XX reference PO 104831.
Appreciate you finding an alternative resistor to meet the specification, keeps the job on track.

Many thanks,

Company Type: Mechanical Valves Sent by: Senior Quality Engineer Subject: Proximity sensor Length of Service: 7 Years

Good Morning Andrew,

I did thank you. Happy new year to you too.
Regarding your three options, which are all good by the way, I have some questions just to make sure we are on the same page.

I have attached an image of our desired outcome (Longer length finish on thinner wire attached to the sensor). If I am understanding correctly, we would not be able to achieve this with these two options?
But ok with the third?

Your knowledge in these matters really helps

Many thanks

Company Type: Electronics Development Sent by: Senior Electronic Engineer Subject: Part numbers (ATEX) Length of Service: 1 Year

Hello Andrew,

This looks good and would be a great help.
But is it possible to go a step further.
Is it possible to place our part number also in a barcode? (sorry I didn't place this question at the first place)
Thanks for your support.

Regards

Company Type: Medical Equipment Sent by: Compliance/Quality Director Subject: EU Packaging Length of Service: 21 Years

Nope!

Not your problem, but thanks for the EU packaging advice I will forward the info onwards.

Thanks Andrew

Company Type: Electronics Development Sent by: Stock and Materials Coordinator Subject: GM Contact Tags Length of Service: 14 Years

Aye Happy New Year Guys,

Thanks for confirming Receipt of these, That’s why I called you earlier for just to make sure you’d got them.
Appreciate the review carried out.

Regards

Company Type: Electronics Development Sent by: Materials Manager Subject: Cable Product Info Length of Service: 4 Years

Hi Lee,

Thanks for getting back to me so quickly, sounds like you have all the data for the cables to hand.
I look forward to hearing from you tomorrow.

Thanks again

Company Type: Electronics Development Sent by: RPA Designate Subject: RPA Audit (ATEX) Length of Service: 13 Years

Hi Andrew,

It was great to meet you, Simon and Lee too, and I made it home in one-piece thanks for asking.
Thanks for sending those documents over so quickly, really appreciated.
I have attached our most recent risk assessment template and I'll get back to you with any recommendations too.
Thanks for your time, it was a pleasant and straight forward radiation audit review.

Kind regards

Company Type: Gas Analyses & Instruments Sent by: Technology & Compliance Manager Subject: PCBs Length of Service: 8 Years

Hi Andrew,

Thank you very much for getting all the UL PCB information and Material Data through to us and so quickly.
Have a good day.

Regards

Company Type: Weighing Equipment Sent by: Product Manager Subject: Feedback Length of Service: 17 Years

Got to finalise a few bits in the new year ready for me closing some of this production area but we have definitely built a great relationship this last 18 months.

Couldn't have done some of the things this year without you guys.

Really Appreciate it!

Regards,

Company Type: Electronics Development Sent by: Product Manager Subject: Support Length of Service: 13 Years

Hi Guys,

Sorry not been in touch, but just a quick thanks from us at XXXXXXX.

Mad on the last day, but very productive.

Great effort all year by all at ACL.

Thanks for the constant nagging, we got components!!!!!

Enjoy. See you on the other side!

Best regards,

Company Type: Medical Equipment Sent by: Quality Manager Subject: DRC Quality Agreements Length of Service: 20 Years

Hi Andrew,

I've realized that I didn't ever finalize our servicing audit. No action on your end except to e-sign the agenda and audit report.

Many thanks for the supporting data, makes my job so much easier and is much appreciated.

Many thanks,

Company Type: Automotive Sent by: Senior Buyer Subject: XX-XX-XXXX Module Length of Service: 12 Years

Good morning Andrew,

Better late than never. Please find attached signed concession reference our part number XX-XX-XXXX.

Many thanks for the reminder and approved alternative device.

Regards,

Company Type: Automotive Sent by: Senior Quality Compliance Engineer Subject: PO. XXXXX Length of Service: 12 Years

Hi Andrew,

Thank you for taking my call and forwarding email, Yep, that's fine, please have the 3 x devices shipped on our account tomorrow to aid our internal investigation.

Thank you, Andrew, for your speedy response and support.

Regards,

Company Type: Medical Equipment Sent by: Quality Manager Subject: DRC Quality Agreements Length of Service: 20 Years

Hello Andrew,

Appreciate the review of the Quality Agreements and the signing off of the DCR.

Huge thanks Andrew for your help and support.

Thanks again,

Company Type: Oil & Gas Sent by: Senior Supplier Quality Engineer Subject: Board Testing Length of Service: 8 Years

Good afternoon Andrew,

I will call in tomorrow to pick up the parts and drop off the 45 boards for programming/test and PO, thanks for your assistance with this it is appreciated.

Regards,

Company Type: Oil & Gas Sent by: Senior Tech Engineer Subject: XXXXX Product Test Length of Service: 8 Years

Hi Simon,

Sounds like you cracked it for us as we couldn't even get it to that point, I don't think a proper function test is required on your side we were just curious as to the programming problem.

Installing a new version of MPlab requires us to raise our hand to I.T. and request that someone provide admin access.

Thank you so much for your help and assistane.

Best regards,

Company Type: Automotive Sent by: Senior Buyer Subject: XXXX Information Request Length of Service: 12 Years

Andrew, thanks for the information our systems are down so was unable to verify some of the XX-XX-XXXX product data.

Now sure what I would have done without your support

Thanks again and Happy Christmas to all at ACL.

Thanks again,

Company Type: Electronic Solutions Providers Sent by: Operations Manager Subject: PO RFQ Length of Service: 28 Years

Hi Andrew,

Thank you for your comprehensive review of our documentation, our engineers have finished for Christmas, so will have the documents requested over to you in the new year.

Merry Christmas & Thanks to all at ACL

Regards,

Company Type: Analyzer/Medical Equipment Sent by: Product Manager Subject: XXXXX Product Review Length of Service: New

Hi Andrew,

Thanks for the quick product investigation and feedback report, appreciated.

XXXX, over to you.

Regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: BOM Query Length of Service: New

Hi Kiera,

Yes, you are correct. I'm shocked as we've been manufacturing this PCB since 2010 and the BOMs been incorrect for all that time.

Thanks for reviewing and picking this up.

Updated BOM attached.

Thanks again,

Company Type: Electronics Development Sent by: Senior Quality Engineer Subject: TXXX Repair Length of Service: 13 Years

Thank you Andrew, much appreciate you looking into this issue for our customer.

Please quote for repair, we will cover all costs.

Company Type: Oil & Gas Sent by: Senior Supplier Quality Engineer Subject: Board Repair Length of Service: 8 Years

Good morning Andrew,

Thanks for the update, please carry out the repair and return the board for my attention, appreciate the time to look into this board fault.

Thanks again for your exemplary support,

Company Type: Electronics Development Sent by: Compliance Manager Subject: TXXX (SXXXXX)- urgent Length of Service: 13 Years

Thanks for the update, regarding your training on our X -XXXX platform, this will work well between ACL and XXXXXXXX.

Thanks for learning the process.

Company Type: Automotive Sent by: Senior Quality Compliance Engineer Subject: Components Length of Service: 12 Years

Good morning Andrew,

Thank you for the info you have supplied for the components requested.

We may ask for further info shortly.

Many thanks,

Company Type: Oil & Gas Sent by: Senior Tech Engineer Subject: Programming Length of Service: 8 Years

Hi Andrew,

Yes, that would be a massive help, Paul can you organise some of these boards to be sent to ACL please (I still have the one's XXXXX tried to program on the bench in (R&D) so they can help with the diagnosis, its highly possible we are just doing something incorrectly.

ACL have no problem programming the XXXXX Boards.

Many thanks ACL for your support.

Many thanks,

Company Type: Oil & Gas Sent by: Senior Supplier Quality Engineer Subject: Meeting Length of Service: 8 Years

Good Morning Andrew,

It was a pleasure to meet you this morning and thanks again for the quick response, I have changed the meeting to 15:30 as I have another supplier meeting at 15:00.

Your help on this product is much appreciated as we are struggling presently.

Best regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: Document packs for quote Length of Service: New

Hi Andrew,

Thanks for sorting the Declaration of Conformity, should have requested upon build it is good that the ACL system can back track and provide the declaration.

Thanks again Andrew,

Company Type: Oil & Gas Sent by: Production Manager Subject: PCB Cert of Conf (ATEX) Length of Service: 8 Years

Hi Andrew,

Thanks, for the traceability back to the PCB supplier along with D of C and ATEXs details that's great.

Regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: Document packs for quote Length of Service: New

Hi Andrew,

Ok I have sent the link, thanks for your help setting it up.

Hopefully you are now able to view the files?

As discussed, could you please quote on 70 of each.

TE-XXXXX-90
TE-XXXXX-00

Many thanks,

Company Type: Railway Sent by: Systems Engineer Team Leader Subject: Raffle at PSL Length of Service: 11 Years

Hi Lee,

I hope you are well.

I would just like to thank ACL very much for your kind donation for our raffle.

It was very much appreciated by the guy whose name was picked out.

We raised a significant amount of money for cancer research so once again, thanks ACL for your support.

Many thanks,

Company Type: Mechanical Valves Sent by: Logistics & Stores Manager Subject: Cable Length of Service: 6 Years

Hi Andrew,

Thanks for getting in touch and looking into this further.

As you had mentioned if it isn't something that was specified on the drawing, I appreciate there was no wrongdoing from the technician, who made a good job of the cables.

I will pass on that you have now included this into your XX-XXX-XX-X build process to make things easier on our end for assembly, this is greatly appreciated.

Thanks again,

Company Type: Medical Equipment Sent by: Quality Manager Subject: 2022 Audits Length of Service: 20 Years

Thank you Andrew,

For all the comprehensive data for the CMO Audit makes the process easier.

I was dark for a few days. I'll be working on audits starting tomorrow.

Many Thanks again Andrew.

Company Type: Analyzer/Medical Equipment Sent by: Global Demand Planning Manager Subject: Firmware Length of Service: New

Hi Lee,

Thanks for the update. Happy for the chips to come with the ASU's, much appreciated.

Regards,

Company Type: Electronics Development Sent by: Senior Electronics Design Engineer Subject: GM Contact Tags Length of Service: 13 Years

Fantastic Lee,

It is good ACL has a good trade relationship with Reichelt makes the process smoother.

Thanks again for your help,

Kind regards,

Company Type: Industrial & Mining Safety Solutions Sent by: Purchasing Manager Subject: PO.XXXXXXX D of C (ATEX) Length of Service: 2 Years

Morning Kiera,

Thank you for the declaration of conformity listing all the serial numbers of the assemblies within the batch.

Many thanks,

Company Type: Intelligent high-efficiency power electronics systems Sent by: Production Manager Subject: RFQ – XXXX-XX Length of Service: New

Morning Lee/Simon,

Thanks again for your time last week and the extensive and open tour of your facility. Both XXXXXX and I left with a very favorable impression of your facilities, procedures and most importantly people. Having discussed further, I am delighted to say that we wish to transition all of our PCB business that we currently use XXXXXXXXXX for your way. The first job will be this 600 off (+ some spares) XXXX-XX board to the tweaked design. We also would like you to test the boards – something which we have not trusted a subcontractor to do previously.

Many thanks

Company Type: Medical Equipment Sent by: Director Subject: FDA Length of Service: 20 Years

Thanks you Kiera,

The FDA payment will be paid at the end of the month with all other open invoices.

Andrew – Thank you for completing the FDA portal data.

Kind regards,

Company Type: Oil & Gas Sent by: Production Manager Subject: Follow up from Visit Length of Service: 8 Years

Good morning Andrew,

Thanks, I am just about to finish for holiday for the week, and go watch the football!!

We were very impressed with your manufacturing system and your internal processes upon visit.

This info will be very useful when we feed back to the auditors.

We will arrange a visit mid-December so we can do a blind count.

Regards,

Company Type: Electronics Development Sent by: Senior Tech Engineer Subject: Microcontroller Programmer Length of Service: 13 Years

Hi Simon,

Glad you received the kit ok. XXXX is just doing one more test on the bootloader, I will send it to you in the next 30 minutes.

Thanks for your help and support.

Best regards,

Company Type: GPS Tracking Sent by: Product and Compliance Administrator Subject: Supplier Query Length of Service: 13 Years

Hi Andrew!

I hope you are keeping well?

Thanks for the documentation requested; all looks good.

Many thanks again and kind regards,,

Company Type: Car Technology Sent by: Senior Material Planner Subject: PO.XXXXXXX Length of Service: 4 Years

Hi Kiera,

Thank you for the updated order acknowledgements referencing increase in qty to 1000 with new delivery date.

Kind regards

Company Type: Gas Analyses & Instruments Sent by: Head of Operations Subject: Delivery Note (ATEX) Length of Service: 4 Years

Hi Lee,

Thanks for the delivery paperwork paperwork, we've amended it.

But you might have already seen that it's on the way back to you for a resistor removal to rev 7.

Thanks again for sorting these modifications, should be the last change.

Kind regards.

Company Type: Medical Equipment Sent by: Service Subject: XXXXXX Repair Length of Service: 20 Years

Hi Andrew,

Thank you for keeping me informed as to the situation with the repair and letting me know what is required to resolve.

Best regards,

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: Firmware Length of Service: New

Good Morning Simon,Thanks for sorting the firmware and updating systems to show program before fitting.

Please label with "ASU_Download.dat".

Thank you for your help.

Kind regards,

Company Type: Mechanical Valves Sent by: Logistics & Stores Manager Subject: Cable Length of Service: 6 Years

Hi Andrew,

Good speaking earlier.

The customer has broken one of the sensors, I asked XXXXXXX to send it back to you, thinking she would also include a new sensor but no she just sent the kit. Sorry.

The green part as been damaged on one of the sensors, I have a feeling it was the longest one on the kit.

If I send you a replacement sensor.

Thank you so much for giving this a priority and offing to repair for free.

Regards.

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer and CI Specialist Subject: Update Length of Service: New

Hi Lee,

Great news on the connectors arriving ahead of schedule! Yes, just send in 3 separate bags and we will organize on site.

Many thanks

Company Type: Industrial & Mining Safety Solutions Sent by: Purchasing Manager Subject: PIC18LF6722-I/PT TQFP 128K Flash (ATEX) Length of Service: 2 Years

Hi Andrew!

Thank you for your email.

I've asked our Production to check the remaining 242 in stock here and arranged for 9 replacements to be issued to you – we should've sent 200 not 197. Do not scrap the 6 off – we might need these returning. I will advise.

Many thanks for spotting/reporting the issue.

Regards,

Company Type: Automotive Sent by: Senior Quality Compliance Engineer Subject: Chip Swap Length of Service: 12 Years

Thank you, Lee for swapping out the 3 x Chips on the XX-XX-XXXX assemblies this will aid our internal investigation.

Much appreciated,

Company Type: Automotive Sent by: Senior Buyer Subject: Alternative Part Length of Service: 12 Years

Hi Andrew,

All good today and hope you are too.

Thank you for sourcing an alternative available part, this really helps.

I have passed the concession onto Engineering to sign and return. I will get back to you as soon as.

Many thanks,

Company Type: Oil & Gas Sent by: Production Manager Subject: Internal Vertical Audit (ATEX) Length of Service: 8 Years

Hello Andrew!

That's great, thanks all the documentation requested and the equipment information, regarding AOI, HD Scopes and snapshot of ACL'S Maintenance schedule, all very comprehensive.

Thanks for your support, Andrew,

Company Type: Oil, Gas & Chemical Sent by: Senior Research Engineer Subject: XXXX Batch 7 – Assembly (ATEX) Length of Service: 4 Years

Hello Andrew,

Hope you are doing well.

Please can you quote for the final assembly of @10 XXXX-1A units, with estimate lead time.

Also, thanks for reviewing our attached documentation and feedback given, always appreciated.

Kind regards

Company Type: Oil & Gas Sent by: Production Manager Subject: PSU assembly Order Length of Service: 15 Years

Sent Andrew, apologies thank you for highlighting the errors on the original order after reviewing, added notation for next time too.

Thanks for your help.

Kind regards.

Company Type: Oil, Gas & Chemical Sent by: Production Manager Subject: Pipeline Guardian enquiry (ATEX) Length of Service: 4 Years

Hi Andrew, Paul,

Thanks for the brew and the tour this morning, impressed with capabilities and setup, it's been some time since my last visit.

As discussed, please see docs attached.

If you need any further data in order to quote for this new ATEX assembly, please let me know.

Best regards,

Company Type: Automotive Sent by: Senior PC Software Engineer Subject: Tester Calibration Length of Service: 12 Years

That's great to hear Andrew.

Thank you for confirming the PSUs for production.

Have a good weekend.

Kind regards,

Company Type: Car Technology Sent by: Senior Logistics Co-ordinator Subject: XXXX-XX-M Length of Service: 14 Years

Good morning Andrew,

Yes, the MFR P/N 43030-0007 as per previous revision K is still the correct P/N.

This has been confirmed by our Design Engineer.

Many thanks for reviewing, we will add further notes as recommended upon next revision update.

Regards.

Company Type: Integrated Monitoring Solutions Sent by: Alarms Manager Subject: Thank you Length of Service: 5 Years

Hi Lee,

Just a quick thank you for turning round that last batch of board re-works (modification) so swiftly, it really dug me out of a hole.

I know you're all really busy and it didn't go unnoticed.

Thanks

Company Type: Automotive Sent by: Senior Buyer Subject: XXXXXX PCBs Length of Service: 12 Years

Morning Andrew!

Thanks for all your help with our carrier Rob, in trying to locate our product, appreciate the feedback, look like you may have found them for us in the Manchester depot.

Good sleuthing!

Company Type: Security, Traffic Products Sent by: Stores Manager Subject: Order Length of Service: 5 Years

Hi Lee,

All good here thanks Sir.

That's magic.

Thanks very much buddy. Ur a star for getting the complete batch finished ahead of time.

Thanks

Company Type: Automotive Sent by: Senior Quality Compliance Engineer Subject: PCB Material Length of Service: 12 Years

Thanks for the PCB Material data requested, all looks good.

Appreciated Andrew

Company Type: Railway Sent by: Operations Manager Subject: XXXX Product Length of Service: 11 Years

Hi Andrew!

Excellent, makes sense now.

Thank for cutting some of the potting away for us, makes the assembly look much neater.

Kind regards.

Company Type: Automotive Sent by: Senior Quality Compliance Engineer Subject: XX-XX-XXXX PCB Report Length of Service: 12 Years

Hello Andrew,

Thank you for the report/feedback concerning XXX-XXX-XXXX.

We will report back when we have resolved this end.

Thanks again for your time on this.

Kind regards

Company Type: Gas Analyses & Instruments Sent by: Head of Operations Subject: Alternative Parts (ATEX) Length of Service: 4 Years

Hello Andrew & Lee,

We have received the XXXXX Boards this morning. Many Thanks.

James is currently testing; all is looking good presently.

We will inform again after all testing is completed.

Thanks both for the quick turnaround.

Kind regards.

Company Type: Powertrain Technologies Sent by: General Manager Subject: Parts Length of Service: New

Hi Lee,

Thanks for the feedback/update – let us know how we can support if you need anything.

Appreciate you trying to help with these particular assemblies.

Kind regards,

Company Type: Electronics Development Sent by: Stock and Materials Coordinator Subject: XXXXXX Controlled Documents (ATEX) Length of Service: 13 Years

Hi Andrew,

Thank for your help with the transmittals, just getting used to how this works, so any help is greatly appreciated.

Great thanks again Andrew.

Company Type: Oil & Gas Sent by: Material Controller Subject: Board Programming Length of Service: 8 Years

Thanks for confirming all boards are now programmed with new software and ready to return.

Thanks for the quick turnaround and response, Andrew.

Kind regards

Company Type: Automotive Sent by: Senior Quality Compliance Engineer Subject: XX-XX-XXXX PCB Assy Length of Service: 12 Years

Hi Andrew,

Thanks for the email...

I did chase engineering on the software version yet to get a response - chase again now as they are at their desks.

Appreciate your help and patience.

Company Type: Oil & Gas Sent by: Senior Quality Engineer Subject: Return Repair if possible Length of Service: 7 Years

Hi Andrew,

I am happy for you to send the boards in un-programmed as this was not specified.

Like you have mentioned moving forward to avoid re-occurrence of this issue, XXXXX will be able to provide you with the software to program the boards.

Helpful as always, thanks Andrew

Company Type: Automotive Sent by: Senior PC Software Engineer Subject: EOL Tester Calibration Length of Service: 12 Years

Morning Andrew!

I'm good thanks. Hope you are well too.

Yes, please send back the two Power Supplies for calibration.

I'll ask if they can be done first so I can get them back asap.

Thanks for keeping on top with the calibration status of our equipment, really helps.

Kind regards

Company Type: Oil & Gas Sent by: Senior Quality Engineer Subject: Return Repair if possible Length of Service: 7 Years

Hi Andrew!

Thanks for this another quick turnaround repair & yes, please send invoice and I will arrange to have a PO sent.

Kind regards

Company Type: Automotive Sent by: Project Manager Subject: XX-XX-XXXX Progress Length of Service: 12 Years

Hello Lee,

PCB/A's have arrived – thank you for the speedy turn-around, its greatly appreciated.

Thanks

Company Type: Oil & Gas Monitors Sent by: Senior Mechanical Engineer Subject: PCBs Length of Service: 8 Years

Good afternoon Andrew,

You're welcome.
Thank you for reviewing. Yes, the drawings and BOMs for PCBs are controlled by another site but they now have a list of things to update and then we can change our documentation to suit.
Thank you for your help, support and patience on the issue.

Regards

Company Type: GPS Solutions Sent by: Production Manager Subject: Product XXXX-XXXXX boards Length of Service: 6 Years

Brill thanks Andrew!

For all your help with these boards it is much appreciated – I'll chase up XXXXX in the meantime.

Have a good evening

Company Type: Gas Analyses & Instruments Sent by: Head of Operations Subject: XXXX Supply delivery Length of Service: 4 Years

Hello Andrew,

We have received the boards this afternoon, and we hope to get you some feedback by Friday, all looking good though.
Many thanks for the quick turnaround.

Kind regards

Company Type: Water & Gas Monitors Sent by: Production Manager Subject: XXXXXX Production Status Length of Service: New

Hi Lee,

Thanks for getting back to me so quickly and thanks for the update on the date, appreciated.
I just wanted to get something penciled onto the calendar, that date is perfectly fine for me.
Have a good weekend.

Cheers

Company Type: Analyzer/Medical Equipment Sent by: Senior Electronics Design Engineer Subject: Radioactive check source at ACL Length of Service: 13 Years

Perfect!

Thanks everyone for your input into the radioactive source checking on site at ACL.
Our internal records will be updated.

Regards.

Company Type: Analyzer/Medical Equipment Sent by: Global Demand Planning Manager Subject: PO XXXXX-XXXXX Length of Service: New

Thanks Lee,

For confirming delivery status of our order, this will allow us to carry out our internal checks before delivery to end user.

Many thanks again

Company Type: Oil & Gas Sent by: Senior Quality Engineer Subject: Returns (repairs) Length of Service: 8 Years

Thanks Andrew,

All 4 chargeable board repairs updated accordingly, thanks for repairing and issuing reports.

Kind regards

Company Type: Analyzer/Medical Equipment Sent by: Site Manufacturing Engineer & CI Specialist Subject: PO XXXXX Length of Service: New

Hi Lee,

Thanks for checking yes, the resistor is Axial mounter for this board assembly.

Thanks for reviewing.

Company Type: Industrial & Mining Safety Solutions Sent by: Purchasing Manager Subject: Rework for PXXXXX Length of Service: 2 Years

Hi Lee,

Thank you for quoting this rework, so quickly.

I'll discuss this with our Production Manager and get back to you. We will probably issue the parts free of charge.

Many thanks

Company Type: Electronic Development Sent by: Senior Quality Engineer Subject: Material Data for POs (ATEX) Length of Service: 13 Years

Great Andrew,

Thank you for the Material Certs and Data ahead of time, much appreciated.

Kind regards

Company Type: Electronic Solutions Providers Sent by: Operations Manager Subject: Product RFQ Length of Service: 28 Years

That's great news.

Appreciate the quick repair of our Mini Pod Digital board, helps us progress further.

Thanks very much Lee.

Company Type: Electronics Development Sent by: Senior Electronics Design Engineer Subject: Screen Connectors - extra spares (ATEX) Length of Service: 13 Years

Hi Lee,

Thanks for ordering the 100 x Spare Screen Connectors so quickly, that's fantastic and much appreciated.

Regards

Company Type: Oil & Gas Sent by: Senior Materials Controller Subject: Part Availability Length of Service: 8 Years

Hi Lee,

Please see the attached updated order.
Thank you for all your help, it is much appreciated, I know the parts are hard to obtain.

Best regards

Company Type: Railway Sent by: Electronic Design Engineer Subject: Thermail Chamber Length of Service: 11 Years

Thanks Andrew,

Appreciate your help and guidance, regarding thermal chambers.
It's good to know, thanks for your help.

Thank you

Company Type: Railway Sent by: Production & Quality Manager Subject: Audit Data Length of Service: 11 Years

Hi Andy,

Thanks for your help with the audit report and highlighting the key areas of change, much appreciated as always.

Thanks Again

Company Type: Automotive Sent by: Senior Buyer Subject: Part Availability Length of Service: 12 Years

Thanks Lee & Andrew,

For suggested alternative and concession, I have passed to engineering for approval & sign off, all looks good.

Thanks again both

Company Type: Processing & Packaging Sent by: Purchasing Manager Subject: Delivery Status Length of Service: 8 Years

Morning Mr. Colduck,

Thank you for detailed delivery information.
Makes my job easier to track.
Have a nice week.

Thank you

Company Type: Medical Equipment Sent by: Director Subject: Shipment to Japan Length of Service: 20 Years

Thank you Andrew!

Looks like you are ahead of the game, I was just about to request the test records for our customer in Japan.

Best Regards & Thank You

Company Type: Processing & Packaging Sent by: Purchasing Manager Subject: PO XXX-XX-XXX Status Length of Service: 8 Years

Dear Mr. Colduck,

Thank you very much for the alternative quick solution to our enclosure for this product, very much appreciated.
Please then ask for delivery date arriving in Waiblingen, Germany.

Thank you

Company Type: Electronics Development Sent by: Manager Compliance & Manufacturing Engineering Subject: Txxx Radiation Monitor(ATEX) Length of Service: 13 Years

Hi Matthew,

Thank you for sending over the order for the buzzers, good idea, this means we can utilize are internal stock and not delay the project.

Thanks again

Company Type: Automotive Sent: Senior Buyer Subject: XX-XX-XXXX-D Product Length of Service: 12 Years

Thank you so much Lee,

Appreciate you’ve worked hard to get these done for us in a timely manner only for us to put them on hold.

As soon as I get the go ahead, I will let you know!

Many thanks, for your patience!

Company Type: Electronics Development Sent: Senior Supplier Quality Engineer Subject: TXXXX Fixingsy Length of Service: 13 Years

Hi Andrew,

Thank you so much for the parts,

This will keep us going for a while and means we can ship two in-house units on time, hopefully we will change the case design to make the screws captive.

Thanks for the support as always

Company Type: Automotive Sent: Hardware Manager Subject: External Legend Query Length of Service: 12 Years

Hi Lee

Looks like an import issue with the PCB files, appreciate you working with your PCB supplier to resolve as this project is already behind schedule, due to design changes last minute!

Thanks Lee, you're a "legend" ...

Company Type: Electronics Development Sent: Manager Compliance & Manufacturing Engineering Subject: TXXXX Units Length of Service: 13 Years

Hi Andrew,

Many thanks for the PO reference, documentation and test report, it has been very helpful in our analysis and are aim to improve are reporting and documentation!

Best regards

Company Type: Medical Equipment Sent: Quality Manager Subject: XXXXXX System Length of Service: 20 Years

Huge Thanks Andrew!

Please do send over the updated assembly procedures you kindly updated for me and I’ll create a document change request on our end for your signature.

Star - thanks again

Company Type: Electronics Development Sent: Senior Supplier Operations Engineer Subject: TXXXXX Units Length of Service: 13 Years

Hello Andrew

Thanks for the quick response and updating out documentation so promptly Andrew it is much appreciated!

Company Type: Electronics Development Sent: Senior Supplier Quality Engineer Subject: Concession Length of Service: 13 Years

Hi Andrew,

Realise that XXXXXXXX have taken a while to get this concession put to bed, just like to say appreciate the quick turnaround on the C of C it was really appreciated in order to release our product to the customer on time.

Many Thanks

Company Type: Medical Equipment Sent: Director Subject: XXXXXX System Length of Service: 20 Years

Thank you for thinking a head Andrew and emailing over the DHR Test Records for our Japanese customer more orders to follow!

Kind Regards

Company Type: Automotive Sent: Hardware Manager Subject: XXXXXX System Length of Service: 12 Years

Hi Andrew and Lee

Drum roll please….

Please follow the link below to download the most up-to-date data pack for XX-XX-XXXX-D & XX-XX-XXXX-D – Porsche Console Illumination.

This project has been re-developed to accommodate the ATSAMV70N19B-AABT main processor. I can inform you that bf1systems has a dedicated stock of processors for this project.

I believe the RFQ remains the same as the previously designed revision C part.

As we have had to redevelop this product, please can I impress upon you that we are very much behind the customers time schedule now so anything that can be done to not cause further delays would be great.

However, knowing you all at ACL I am already confident that you are already doing your best to deliver in this component crisis.

Many thanks from me for all your hard work. I appreciate it’s not an easy task right now.

As normal if you have any issues or queries then please don’t hesitate to contact me directly.

As always very much appreciated,

Best Regards

Company Type: Medical Equipment Sent: Quality Manager Subject: XXXXXX System Length of Service: 20 Years

Hi Andrew and Team

Great sleuthing!  Please do move forward with the change I’m sure it will address the new Fan problem.

As you are familiar with the manufacturing documents, please markup those that need to be changed and send them over and I will approve.

Great work thank you for your help on this.

Company Type: Water & Gas Monitors Sent: Manager Subject: Questionnaire Length of Service: New

Good Afternoon Andrew

Thank you for taking the time to complete the Supplier Questionnaire, it was interesting to see other types of work carried out by ACL including cable assemblies and harnesses & refurbishment.

Perfect, thanks so much again Andrew!

Best regards

Company Type: Oil, Gas & Chemical Sent: 29 March 2022 (Senior Research Engineer) Subject: Videos Length of Service: 4 Years

Hi Andrew

Sorry for the delay.

The one drive link worked thank you for the assistance with the videos, all look good from good inwards to dispatch.

Thanks for your assistance

Regards

Company Type: Automotive Sent: 29 March 2022 (Senior Engineer) Subject: Conflict Mineral Reporting Length of Service: 4 Years

Hi Andrew

Perfect, thanks for the quick response and copy of your Conflict Minerals Report.

Take Care

Company Type: Wastewater Samplers/Products Sent: 29 March 2022 (Technical Manager) Subject: XXXX XXXXXX PCBs Length of Service: 1 Year

Hi Lee

Thanks for the update and quick turnaround of the revised quote. 

I have amended the PO ready for authorising and passed on your email so hopefully that will get sorted quickly and you will receive our revise order.

Best Regards

Company Type: Mechanical Valves Sent: 28 March 2022 (Lead Contracts Engineer) Subject: XXXXX-XXX Cable Length of Service: 6 Years

Thanks so much, Steve

We have booked proactive to collect today, should with you in about hour.

Really appreciate the response and fast turnaround to repair our damaged cable.

Thanks

Company Type: Metrology Equipment Sent: 23 March 2022 (Production Manager) Subject: Incorrect free issue part received Length of Service: 3 Years

Hi Lee

Thank you for spotting this, I’m not sure what has happened here but will discuss further with XXXXXX and get them returned to Farnell, since free issued by ourselves.

If it’s not too much trouble then please use the correct components you have in stock and let us know whether we need to replenish your stock or if the price changes and XXXXXX will issue a PO for the difference.

Thanks again.

Company Type: Electronics Development Sent: 22 March 2022 (Senior Supplier Quality Engineer) Subject: RE: o ring Length of Service: 13 Years

Brilliant Thanks you for your help - Andrew, Simon and Lee.

I think we are also planning on conducting some testing on the alternative suggested method of soldering the braid.

Thanks again for your help, appreciated.

Thanks

Company Type: Wastewater Samplers/Products Sent: 18 March 2022 (Technical Manager) Subject: PCB's Length of Service: 1 Year

Hello Andrew

Good speaking to you earlier. Apologies the boards returned are for repair, not warranty.

Our aim is to avoid throwing a PCB away where it is economically possible not to do so. 

In future we will always tag up the PCB’s with as close as possible description of the known fault.

This does mean we will need you to determine if a repair is economically viable, there aren’t that many boards being returned to you in the grand scheme so we will try to cluster those that do need returning together to make the processing efficient.

Really appreciate you looking at these boards and not charging this time.

Best Regards

Company Type: Water & Gas Monitors Sent: 16 March 2022 (Manager) Subject: Build Package V1.1 Length of Service: New

Hi Andrew,

XXXXX is checking on the sensor board question, so we’ll get back to you on that one tomorrow.

Thanks for the review of the Build and the feedback, appreciated.

Hope that’s all ok.

Cheers

Company Type: Scientific Products Sent: 10 March 2022 (Global Demand Planning Manager) Subject: Our earlier meeting Length of Service: New

Brilliant... Thanks for sorting out the Self-Assessment data with Andrew, save me some time.

Thanks Hugh

Company Type: Cameras/Trackers Sent: 07 March 2022 (Production Manager) Subject: IMEI Numbers Length of Service: 1 Year

Hi Andrew,

I am sending two boards that have a similar fault today. DPD 6865203825 marked for your attention. In both case the processor sends the modem AT commands but receives nothing back.

Appreciate you looking at these modules for me, from our previous supplier.

I will look at ACL to quote for the build going forward.

Many Thanks
Rgds

Company Type: Oil & Gas Sent: 01 March 2022 (Sales Support Engineer) Subject: XXXXX Boards Length of Service: 7 Years

Hi Andrew,

Thank you for the quick response. I will send you a couple of boards once I have them.
Please test them and let me know what you think.

Kind regards

Company Type: Automotive Sent: 17 February 2022 (Hardware Manager) Subject: XX-XX-XXXX-A Length of Service: 12 Years

Hi Andrew,

Thanks, spotting this and correcting the data pack Link. I have made some changes to make sure that future releases are corrected on our system.

Many Thanks as always

Company Type: Solutions to Water Leak Detection Sent: 16 February 2022 (Purchasing Manager) Subject: Product XXXXX Length of Service: 1 Year

Hi Hugh

Yes, please we will add C of C to future orders and thanks for your swift response.

Much appreciated

Company Type: Scientific Products. Sent: 16 February 2022 (Manager, Software Engineering) Subject: Multi - Function Calibrator Length of Service: 20 Years

Hi Andrew,

Thank you, for reminding me about the Function Calibrator Calibration, please find the PO attached.

If there’s anything else you need from me please let me know,

Kind Regards

Company Type: Car Technology Sent: 04 February 2022 (Quality Assurance Lead) Subject: PSW's Length of Service: 4 Years

Hello Andrew,

Please see attached signed PSW’s for XXXX-XXX/E & XXXX-XXX/K.

Thank for collating the data and putting these together.

Best Regards

Company Type: Gas Analyses & Instruments. Sent: 04 February 2022 (Purchasing & Stock Control Coordinator) Subject: New Order Length of Service: 4 Years

Hello Hugh,

Thank you for the quick turnaround with the quote

Please see the attached order 210020. I will send across the free issue materials, you should receive early next week.

Kind Regards

Company Type: Home Automation Solutions. Sent: 01 February 2022 (Director) Subject: Supplier declaration of rules of origin Length of Service: 1 Year

Hi Hugh, Andrew,

Many thanks for the information you’ve sent over – it’s been very helpful in confirming what I need to do!

Can I just follow up on the re-ordering?  We currently have about 70- unit left and are selling 5-10 a month at the moment so probably have sufficient for 9-12 months. 

Will look to order sooner due to component supply issues.

Many thanks

Company Type: Water Technology Sent: 31 January 2022 (Principal Electronics Engineer) Subject: XXXXX- XXXXXX Assembly Length of Service: 1 Year

Hi Kiera

Thanks for the email, reviewing and detailing the errors to the present build pack.Well spotted, regarding the descriptions.

Let me know if you’d like an updated build pack.

Best regards

Company Type: Automotive Sent: 21 January 2022 (Operations Manager) Subject: Cables Length of Service: 9 Years

Thanks for your help on this Andrew, and spotting the errors, we’ll let you know if we have any questions.
Our team will update the drawing as per your suggestions.

Have a great weekend.

Many thanks again

Company Type: Industrial & Mining Safety Solutions Sent: 21 January 2022 (Project Manager) Subject: New Product Order Length of Service: 2 Years

Hi Andrew,

Safe to say I am glad it is Friday!

Many thanks for sending the information over, it will really help with my audit.

Enjoy your weekend,

Best regards

Company Type: Mechanical Valves Sent: 18 January 2022 (Lead Contracts Engineer) Subject: Cable assemblies Length of Service: 6 Years

Hi Andrew,

Happy with pro-power version.

We'll amend the drawings accordingly.

Thanks for the quick review and response, further orders to follow.

Company Type: Mechanical Valves Sent: 07 January 2022 (Lead Contracts Engineer) Subject: Cable assemblies Length of Service: 6 Years

Hi Andrew,

As discussed, we will amend the drawing to include additional heat shrink information, please apply extra heat shrink to XXXXX-XXX assembly (XX sensor only).

Thanks for helping us with our assembly, appreciate your input.

I am planning to add the attached sketch to XXXXX-XXX & XXXXX-XXX drawings for clarification, can you review and advise and let me know what you think and also advise the min. possible length of the cable joint (it can be a range of length, i.e. 50-60mm).

Really appreciated as always

Thanks

Company Type: Electronics Development Sent: 13 January 2022 (Development & Hazardous Area Coordinator) Subject: Production Pack Enquiries Length of Service: 13 Years

Good Afternoon Andrew

Just to let you know that I will be leaving Tracerco tomorrow. I’m off to be a student nurse.
Going forward, please direct all production pack / transmittal enquiries to XXX XXXX.

Thank you so much for your help, during my years at XXXXXXX, take care.

Kind regards

Company Type: Car Technology Sent: 13 January 2022 (Senior Mechanical Design Engineer) Subject: Cable spec Length of Service: 4 Years

Hello Hugh

Thanks for your help, it is appreciated, do you also have the specification for the ¼” spiral wrap, 509-109.

Many Thanks

Kind Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 12 January 2022 (Purchasing Manager) Subject: Temporary Label Length of Service: 7 Years

Hello Kiera,

Please quote on the basis that we’ll accept the alternative, thanks for looking into this for me, apprciated.

I’ll seek the relevant internal approval in parallel.

Kind Regards and Many Thanks

Company Type: Gas Analyses & Instruments Sent: 12 January 2022 (Purchasing & Stock Control Coordinator) Subject: gfm3 is e label (ATEX) Length of Service: 4 Years

Hello Andrew,

Great the Production Job Card showing the serial number label position would be good

Many Thanks for your help

Kind Regards

Company Type: Mechanical Valves Sent: 07 January 2022 (Buyer) Subject: Cable Assembly Drawing Length of Service: 6 Years

Hi Kiera,

Thanks for spotting this during review of order, revision B was on draft.

Please see attached revision B drawing.

Thanks again

Company Type: Analytical Equipment Sent: 07 January 2022 (Purchasing Manager) Subject: Power Parts Length of Service: 11 Years

Afternoon all

I hope you are keeping safe and well.

I wanted to see If we could get together for a quick Teams meeting next week to discuss the increase in production of the XXXX XXXXXXXX Assemblies.

We really appreciate your input and help with the impact of the XP power parts.

Thanks all for your help.

Kind regards

Company Type: Medical Equipment Sent: 06 January 2022 (Director) Subject: Test Documentation Length of Service: 20 Years

Hello Andrew

Thanks, Andrew, for the prompt response and action for our Japanese customer - much appreciated!

Best Regards

Company Type: Oil, Gas & Chemical Sent: 05 January 2022 (Senior Research Engineer) Subject: Batch 6 (ATEX) Length of Service: 4 Years

Hello Andrew

Happy New year, Hope you are doing well.

Please can you quote for the final assembly of @10 of the XXXX-1A units, with estimate lead time.

Looking to increase volumes through our overseas clients, Client was really pleased with the quality of the samples received.

Pleas can you also quote @10 additional batteries for the units.

Regards

Company Type: Automotive Sent: 21 December 2021 (Purchasing Manager) Subject: New Contact Length of Service: 11 Years

Good Afternoon All,

After telling everyone for so long that I am retiring, finally the day has come, I would to like to thank all of you for the support and kindness that you have given me as a representative of XXXX systems, especially the past 15 months that have been so hard for everyone.

I would like to wish you all the best for your business life and especially in your personal lives that you reach the goals you set, enjoy life with family & friends.

It leaves me only to say goodbye & thank you & wish you and your families all the best for the future, have a Great Christmas & a Happy New Year!

Best regards

Company Type: Analytical Equipment Sent: 07 December 2021 (Repair and Returns Supervisor) Subject: PSU's Length of Service: 10 Years

Hi Andrew

Thank you, that's very useful information, we can use this to analyze product PSUs in the field.

It's good you keep this data for us.

Many Thanks

Company Type: Analytical Equipment Sent: 06 December 2021 (Purchasing Manager) Subject: Motor control converters Length of Service: 10 Years

Hi Andrew

Many thanks for your email, regarding the obsolete dc/dc converters.

I will ask the question directly with XX Power to double check, appreciate you keeping us informed as to obsolete parts.

Take care

Company Type: Electronics Department Sent: 19 November 2021 (Senior Admin) Subject: Shared Documentation Length of Service: 12 Years

Thanks for the documentation review and signed off transmittal Andrew.

Much appreciated!

Have a good weekend   

Company Type: Railway Sent: 11 November 2021 (Operations Manager) Subject: Purchase Order Length of Service: 11 Years

Hi Lee, Andrew,

Thank you for the acknowledgement of the components I dropped off last night.
Kindly ensure that these components are used in accordance with XXXXXXX's instructions.

Appreciate your support with this project.

Many thanks

Company Type: Railway Sent: 11 November 2021 (Operations Manager) Subject: Purchase Order Length of Service: 11 Years

Hi Lee, Andrew,

Thank you for the acknowledgement of the components I dropped off last night.
Kindly ensure that these components are used in accordance with XXXXXXX's instructions.

Appreciate your support with this project.

Many thanks

Company Type: Automotive Sent: 07 November 2021 (Senior Software Engineer) Subject: Wire to Board Conn Length of Service: 11 Years

Morning Andrew,

Thank you for the information, regarding the wire to board connectors these will help with our next generation test rigs for up-and-coming projects, shared with ACL.

Have a great day.

Kind regards

Company Type: Electronics Development Sent: 01 November 2021 (Senior Supplier Quality Engineer) Subject: Packaging & Data Length of Service: 12 Years

Hi Andrew,

Excellent stuff – really appreciate it. I have spoken with XXXXX XXXXX & we will be getting together to define something over the next few weeks. Really important we have that to protect yourselves from anything going wrong!

Picture look really good.

Best regards

Company Type: Automotive Sent: 22 October 2021 (Senior Software Engineer) Subject: NECUs Length of Service: 11 Years

Good morning Andrew,

Thank you for arranging that.

I have updated the XXX 2.5 ECU tester configurations and the software is now ready to use. The other testers should pick up the calibration information from the database when they next resync.

Thanks for your support.

Have a great weekend.

Kind regards

Company Type: Industrial & Mining Safety Solutions Sent: 20 October 2021 (Project Manager) Subject: New Product Order Length of Service: 1 Year

Hi Andrew & Lee

Thanks for your prompt reply and separate delivery paperwork. I will let our goods in know.

Kind regards

Company Type: Sensors & Valves Sent: 18 October 2021 (Operations Manager) Subject: LCD Update Length of Service: 7 Years

Thanks Simon,

Apologies, you're right, it's the battery mould I'm after.

Thanks for confirming that the LCD works – If the mould and electronics can be safely packaged together can you arrange for both to be shipped once ready.

Many thanks, Matt

Company Type: Oil & Gas Sent: 15 October 2021 (Purchasing Manager) Subject: Product Update Length of Service: 7 Years

Thanks for this Andrew,

Understand present situation and update on product deliveries, appreciate you keeping me posted, all good.
Speak soon

Regards

Company Type: Electronic Safety Signs Sent: 13 October 2021 (Product Innovation Manager) Subject: XXXXXXX from ACL Length of Service: 7 Years

Hi Andrew

Thanks for letting us know and for rectifying this, really appreciated!

Would you be able to let us know which proximity sensor was plugged into the incorrect port? I presume it was the PIR and not one of the ultrasonic sensors?

Just so we can feedback to the current manufacturer.

We would like ACL to quote for full manufacture.

Thanks

Company Type: Oil & Gas Sent: 11 October 2021 (Quality Department) Subject: Non ACL Repair Length of Service: 7 Years

Good afternoon Andrew,

That's great! Thanks a lot for repairing our previous suppliers board and feedback.

Please ship back to us if that's ok. Marked for my attention.

Kind regards

Company Type: Cameras/Trackers Sent: 11 October 2021 (Production Manager) Subject: IMEI Numbers Length of Service: New

Hi Andrew,

Perfect thank you taking the time to create the spreadsheet containing the 15digit IMEI Numbers, this will save us times upon final assembly.

Rgds

Company Type: Electronics Development Sent: 07 October 2021 (Senior Quality Engineer) Subject: XXXXX Material Data Length of Service: 11 Years

Thanks Andrew,

I have received the file containing the material certs for the ATEX XXXXX and I can open it; all looks good & traceable.

Appreciate these been provided ahead of schedule.

Thanks again.

Company Type: Mechanical Valves Sent: 06 October 2021 (Senior Design Engineer) Subject: XXXX Cable Assembly Length of Service: 5 Years

That’s great thank you Andrew!

The Heatshrink suggested works well for this cable assembly and the IP rated connection as passed tests.

Greatly appreciate your input as normal.

Thanks

Company Type: Automotive Sent: 05 October 2021 (Senior Electronics Engineer) Subject: XXXX Length of Service: 11 Years

Hi Lee,

Thanks for trying to source the part elsewhere.

I've contacted Analog Devices support to find out more about it, but it seems very unlikely that we can use the alternative part number they have suggested.

Really appreciate you bringing this issue to our attention.

Regards

Company Type: Automotive Sent: 05 October 2021 (Hardware Manager) Subject: XXXX Console Illumination PCBA Length of Service: 11 Years

Hi All,

Firstly - Many Thanks to all involved and ACL for getting this product to the pass on time. So far, we are in a really good position to make it onto the car on time with this prototype.

Only one problem encountered which is in regards to programming, which is not a fault of ACL's and has now been modified to work.

Again, Many Thanks

Company Type: Monitoring Systems Sent: 05 October 2021 (Production Manager) Subject: XXXXXXX XXXX Boards Length of Service: New

Hi Andrew,

Thanks for your time earlier it was good talking to you.

50 x Boards for the XXXXXX XXXX all passed inspection & test.

Please continue with the remaining 200 board.

Many Thanks again

Company Type: Automotive Sent: 29 September 2021 (Purchasing Manager) Subject: XX-XX-XXXX DEV Board. Length of Service: 11 Years

Hi Lee

Firstly, thanks for your help last Friday in achieving the quotes etc for the XXXXXX XXXXX XXXXX you guys give fantastic support to our requirements

So, I have now put in a request to order the Dev Board below x 5 and waiting for the order to be signed off

Hopefully all the components will be available once you get the order to proceed but please communicate with me if there are problems so I can keep the team updated.

Orders to follow once DEV Board approved and passes specifications.

Speak soon

Kind regards

Company Type: Medical Equipment Sent: 28 September 2021 (Quality Manager) Subject: Head & Base Test Sheets. Length of Service: 19 Years

Hi Andrew

So sorry for making you chase me on this.  What's more, you made it very easy for me so I have no excuse.
The Test Sheets look good and more streamlined.

Please see the attached redline version along with a clean copy.  I've changed the document number to represent GMT ownership.  If this is what you need I'll finalize it and send it for signatures.

Great work - Many thanks again.

Company Type: Automotive Sent: 23 September 2021 (Hardware Manager) Subject: Fast Turnaround Project Requirement Length of Service: 11 Years

Hi Lee & Andrew,

Knowing how much you guys love a fun challenge I think you will like this email. I’ve totally told everyone here at XXX XXXXXXX that this is the reason you both get up in the morning. I said that when it comes to gold standards their acronym is simply ACL. The only company I know about that has a track record of total success and a zero-tolerance attitude to failure

I have been working on a new design that is needed urgently. The design is call XX-XX-XXXX.

The design is largely a copy and paste of circuits already used by us and produced ACL. So with fingers crossed I am hoping that this will mean the components are all available.

Many thanks as always

Company Type: Oil & Gas Sent: 13 September 2021 (Senior Advanced Applications Engineer) Subject: Conformal Coating XXXXXX Length of Service: 7 Years

Hello Andrew,

Thanks for this your knowledge on these matters really help.

I have opened the project with SGS Baseefa and would like to think it will progress quickly. I’m hoping the change in coating will not mandate any testing, but this will need to be confirmed.

Many thanks again Andrew

Regards

Company Type: Electronics Development Sent: 10 September 2021 (Senior Quality Engineer) Subject: Material Data Length of Service: 7 Years

Hi Kiera & Andrew

Apologies, you are correct the latest production pack for this product is Rev G therefore please quote against this revision.

Thanks for reviewing and spotting the differences, order will be correct this end.

Regards

Company Type: Oil & Gas Sent: 03 September 2021 (Senior Quality Engineer) Subject: Conformal Coating Length of Service: 7 Years

Hi Andrew,

Thanks for looking into the Conformal Coating usage for our products, much appreciated, saved me a lot of time at this end going through all the BOMs etc

Thanks again Andy

Company Type: Beauty Therapy Sent: 02 September 2021 (Production Manager) Subject: Product Build Feedback Length of Service: New Customer

Hi Martin,

Yes thanks, PCBs all received. We are over the moon with how well they are put together and the three samples that I sent to PEL have been tested and work perfectly, although untested as of yet, I am sure we will be able to say the same for the others. Kiera was great at managing the transfer and you were honest and transparent about component shortages and managed expectations around lead times perfectly, which is just what we like from suppliers.

I look forward to working with you again moving forward.

Kind regards

Company Type: Automotive Sent: 02 September 2021 (Purchasing Manager) Subject: XX-XX-XXXX BOM Length of Service: 11 Years

Hi Andrew

Trust all is well with you

Thank you for the XX-XX-XXXX document together for me this will really help me with my present project and reduce the time inputting, much appreciated as always.

Kind regards

Company Type: Automotive Sent: 24 August 2021 (Electronics Design Engineer) Subject: XXXX Project Length of Service: 11 Years

Thank you Lee

The alternative suggested will meet the specification for this project, its great you could offer this alternative in such a short time, I know it is difficult at this present time.

Hopefully, that purchasing issue can be resolved by using US currency as they suggested also.

Thanks again for your support,

Company Type: Medical Equipment Sent: 24 August 2021 (Director) Subject: Test Documentation Length of Service: 19 Years

Hello Andrew

Thank you for putting together the Test Documentation for our Japanese customer so quickly, much appreciated.

Have a great weekend & Best Regards

Company Type: Electronics Development Sent: 24 August 2021 (Senior Quality Engineer) Subject: Material Data Length of Service: 12 Years

Hi Andrew

Amazing we have received the material data through the link provided, many thanks for putting this together it helps in a big way 

Thanks again, have a great day.

Company Type: Automotive Sent: 23 August 2021 (Purchasing Manager) Subject: XXX Product Length of Service: 11 Years

Hi Andrew

Yes, weekend good, hope you are well.

The Panasonic would be a perfect replacement part as they are very quick at supplying all their IMDS instead of me having to sort through just the material declaration myself.

Thanks for the quick response as always.

Take care

Kind regards

Company Type: Metrology Equipment Sent: 20 August 2021 (Production Manager) Subject: Cable orders Length of Service: 2 Years

Morning Lee

Thank you very much for the update on the below orders, appreciate the feedback.

Will be in touch shortly.

Many Thanks

Company Type: Automotive Sent: 19 August 2021 (Purchasing Manager) Subject: XXXX Approved Length of Service: 11 Years

Hi Lee,

Thanks for your time this afternoon, greatly appreciated, regarding the testing of the second batch of, XXXXXXXX#XXX x5 on XX-XX-XXXX Modules after testing in R&D by XXXXX, please take this email as approval to continue using all stock that we have provided from Grey Market, due to component shortages from standard franchised suppliers.

Please reply that you have received this approval & happy to commence production of these PCBA’s and take of hold.

Thanks in advance & best regards

Company Type: Automotive Sent: 11 August 2021 (Electronics Design Engineer) Subject: Data pack updates Length of Service: 11 Years

Hi Andrew,

You are right the data pack is missing a XXXXXX product range thank you for reviewing the data provided.

I have corrected it and re-uploaded the data pack on our side. Here is the link.

Many thanks

Company Type: GPS Solutions Sent: 05 August 2021 (Production Manager) Subject: Product update Length of Service: 5 Years

Hi Andrew,

That’s great, appreciate the feedback on progress within production, all sounding good and on time.

Thanks Andrew.

Company Type: Industrial & Mining Safety Solutions Sent: 05 August 2021 (Technical Director) Subject: New Product Order Length of Service: 1 Year

Hello Martin

Thanks for confirming for us and it doesn't change our approach in terms of potting etc. just always good to know if there any other options or methods that we should consider.

Appreciate the knowledge at ACL

Regards

Company Type: Automotive Sent: 29 September 2021 (Purchasing Manager) Subject: XX-XX-XXXX DEV Board Length of Service: 11 Years

Hi Lee

Firstly, thanks for your help last Friday in achieving the quotes etc for the XXXXXX XXXXX XXXXX you guys give fantastic support to our requirements.

So, I have now put in a request to order the Dev Board below x 5 and waiting for the order to be signed off.

Hopefully all the components will be available once you get the order to proceed but please communicate with me if there are problems so I can keep the team updated.

Orders to follow once DEV Board approved and passes specifications.

Speak soon

Kind regards

Company Type: Medical Equipment Sent: 28 September 2021 (Quality Manager) Subject: Head & Base Test Sheets Length of Service: 19 Years

Hi Andrew

So sorry for making you chase me on this. What's more, you made it very easy for me so I have no excuse. The Test Sheets look good and more streamlined.

Please see the attached redline version along with a clean copy. I've changed the document number to represent GMT ownership. If this is what you need I'll finalize it and send it for signatures.

Great work - Many thanks again.

Company Type: Automotive Sent: 23 September 2021 (Hardware Manager) Subject: Fast Turnaround Project Requirement Length of Service: 11 Years

Hi Lee & Andrew,

Knowing how much you guys love a fun challenge I think you will like this email. I've totally told everyone here at XXX XXXXXXX that this is the reason you both get up in the morning. I said that when it comes to gold standards their acronym is simply ACL. The only company I know about that has a track record of total success and a zero-tolerance attitude to failure.

I have been working on a new design that is needed urgently. The design is call XX-XX-XXXX.

The design is largely a copy and paste of circuits already used by us and produced ACL. So with fingers crossed I am hoping that this will mean the components are all available.

Many thanks as always

Company Type: Oil & Gas Sent: 13 September 2021 (Senior Advanced Applications Engineer) Subject: Conformal Coating XXXXXX Length of Service: 7 Years

Hello Andrew,

Thanks for this your knowledge on these matters really help. I have opened the project with SGS Baseefa and would like to think it will progress quickly. I'm hoping the change in coating will not mandate any testing, but this will need to be confirmed.

Many thanks again Andrew

Regards

Company Type: Electronics Development Sent: 10 September 2021 (Senior Quality Engineer) Subject: Material Data Length of Service: 12 Years

Hi Kiera & Andrew

Apologies, you are correct the latest production pack for this product is Rev G therefore please quote against this revision.

Thanks for reviewing and spotting the differences, order will be correct this end.

Regards

Company Type: Oil & Gas Sent: 03 September 2021 (Senior Quality Engineer) Subject: Conformal Coating Length of Service: 7 Years

Hi Andrew,

Thanks for looking into the Conformal Coating usage for our products, much appreciated, saved me a lot of time at this end going through all the BOMs etc

Thanks again Andy

Company Type: Beauty Therapy Sent: 02 September 2021 (Production Manager) Subject: Product Build Feedback Length of Service: New Customer

Hi Martin,

Yes thanks, PCBs all received. We are over the moon with how well they are put together and the three samples that I sent to PEL have been tested and work perfectly, although untested as of yet, I am sure we will be able to say the same for the others. Kiera was great at managing the transfer and you were honest and transparent about component shortages and managed expectations around lead times perfectly, which is just what we like from suppliers.

I look forward to working with you again moving forward.

Kind regards

Company Type: Automotive Sent: 02 September 2021 (Purchasing Manager) Subject: XX-XX-XXXX BOM Length of Service: 11 Years

Hi Andrew

Trust all is well with you

Thank you for the XX-XX-XXXX document together for me this will really help me with my present project and reduce the time inputting, much appreciated as always.

Kind regards

Company Type: Automotive Sent: 24 August 2021 (Electronics Design Engineer) Subject: XX-XX-XXXX Project Length of Service: 11 Years

Thank you Lee

The alternative suggested will meet the specification for this project, its great you could offer this alternative in such a short time, I know it is difficult at this present time.

Hopefully, that purchasing issue can be resolved by using US currency as they suggested also.

Thanks again for your support,

Company Type: Medical Equipment Sent: 24 August 2021 (Director) Subject: Test Documentation Length of Service: 19 Years

Hello Andrew

Thank you for putting together the Test Documentation for our Japanese customer so quickly, much appreciated.

Have a great weekend & Best Regards

Company Type: Electronics Development Sent: 24 August 2021 (Senior Quality Engineer) Subject: Material Data Length of Service: 12 Years

Hi Andrew

Amazing we have received the material data through the link provided, many thanks for putting this together it helps in a big way.

Thanks again, have a great day.

Company Type: Automotive Sent: 23 August 2021 (Purchasing Manager) Subject: XX-XX-XXXX Product Length of Service: 11 Years

Hi Andrew

Yes, weekend good, hope you are well.

The Panasonic would be a perfect replacement part as they are very quick at supplying all their IMDS instead of me having to sort through just the material declaration myself.

Thanks for the quick response as always.

Take care

Kind regards

Company Type: Metrology Equipment Sent: 20 August 2021 (Production Manager) Subject: Cable Orders Length of Service: 2 Years

Morning Lee

Thank you very much for the update on the below orders, appreciate the feedback.

Will be in touch shortly.

Many Thanks

Company Type: Automotive Sent: 19 August 2021 (Purchasing Manager) Subject: XXXXXXXX#XXX Approved Length of Service: 11 Years

Hi Lee,

Thanks for your time this afternoon, greatly appreciated, regarding the testing of the second batch of, XXXXXXXX#XXX x5 on XX-XX-XXXX Modules after testing in R&D by XXXXX, please take this email as approval to continue using all stock that we have provided from Grey Market, due to component shortages from standard franchised suppliers.

Please reply that you have received this approval & happy to commence production of these PCBA's and take of hold.

Thanks in advance & best regards

Company Type: Automotive Sent: 11 August 2021 (Electronics Design Engineer) Subject: Data Pack Updates Length of Service: 11 Years

Hi Andrew,

You are right the data pack is missing a XXXXXX product range thank you for reviewing the data provided

I have corrected it and re-uploaded the data pack on our side. Here is the link.

Many thanks

Company Type: GPS Solutions Sent: 05 August 2021 (Production Manager) Subject: Product XXXXXX update Length of Service: 5 Years

Hi Andrew,

That's great, appreciate the feedback on progress within production, all sounding good and on time.

Thanks Andrew.

Company Type: Industrial & Mining Safety Solutions Sent: 05 August 2021 (Technical Director) Subject: New Product Order Length of Service: 1 Year

Hello Martin

Thanks for confirming for us and it doesn't change our approach in terms of potting etc., just always good to know if there any other options or methods that we should consider.

Appreciate the knowledge at ACL

Regards

Company Type: Medical Products Sent: 05 July 2021 (Chief Operating Officer) Subject: Quality Agreement Length of Service: 4 Years

Thanks, Andrew, for reviewing and giving us the necessary feedback in order to update our Quality Agreement, much appreciated.

Countersigned from our end for your records

Many thanks,

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries) Sent: 03 August 2021 (Operations Manager) Subject: XXXXX Board update Length of Service: 6 Years

Morning Andrew

Really appreciate you taking the time to call me last night.

Thanks for the update, regarding our boards, much appreciated.

Kind regards

Company Type: Automotive Sent: 30 July 2021 (Purchasing Manager) Subject: XX-XXX-XXX Rohs Compliant Length of Service: 11 Years

Hi Lee

Well, that's the best news today thank you for responding before the weekend.

I will update our BOM in line the correct Rohs compliant part number.

All good then..

Have a good weekend

Regards

Company Type: Gas Analyses & Instruments Sent: 30 July 2021 (Purchasing & Stock Control Coordinator) Subject: Help with our upcoming Ex audit (ATEX) Length of Service: 4 Years

That's great Martin, thanks for confirming delivery.

Also, I'm just configuring quantities to set some orders, will respond soon with new quotes etc

Thanks

Company Type: Oil & Gas Sent: 30 July 2021 (Production Manager) Subject: XXXXXXX-XX.X Orders Length of Service: 7 Years

Good morning Martin & Andrew

Hope you are both well.

Andrew – Thanks for the feedback regarding parts with this in mind I have placed two drops under the attached order

Please find PO attached for and check prices and drawings for 2 x drops of S1200CD-I7.5.

Thank you & Regards

Company Type: Automotive Sent: 26 July 2021 (Purchasing Manager) Subject: XX-XXX-XXX Module Length of Service: 11 Years

Morning Lee and Andrew

Hope you both had a good weekend

Thanks for the prompt price and update on delivery, much appreciated.

I have requested a 2 x drop order.

I think this can be split further if necessary, due to amount

Kind regards

Company Type: Electronic Safety Signs Sent: 23 July 2021 (Product Innovation Manager) Subject: Product Firmware Update Length of Service: 3 Years

Hi Andrew

Good to see you earlier.

Here is the chip number we are struggling to source, if you have any contacts who we could potentially approach then that would be great, appreciate you looking into this for us.

XXXXXXXXXXX-XXX Chip

We also discussed about the potential of ACL supplying us the units longer term.

Next week I will send over the BOM and relevant drawings.

Many thanks – have a good day

Company Type: Mechanical Valves Sent: 21 July 2021 (Buyer) Subject: XXXXX update Length of Service: 6 Years

Brill thanks for the confirmation, Andrew, full steam ahead for delivery.

Have a lovely weekend.

Thanks

Company Type: Automotive Sent: 22 July 2021 (Purchasing Manager) Subject: XX-XXX-XXX Test & Program Length of Service: 11 Years

Hi Andrew

Big thank you for this – really appreciated

Lots of work for me but this helps tremendously toward our IMDS inputs.

Kind regards and thanks

Company Type: Mechanical Valves Sent: 21 July 2021 (Buyer) Subject: XXXXXXX RoHS3 Compliance Certificate Length of Service: 6 Years

Good Morning Andrew,

The cables arrived this morning just after 9am, many thanks for turning around the cable assemblies so quickly, we intend to increase the amount so we have some stock, will be in touch with quantities etc. 

Thanks again,

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 21 July 2021 (Production & Quality Manager) Subject: Farewell and Thank you Length of Service: 6 Years

Hello,

I'm just letting you know that after 3 years working at XXXXX, this Friday, 23rd July 2021 will be my last day.

I just wanted to reach out and say that it has been an absolute pleasure working with ACL along with you and thank you for all your support over the past few years.

Please don't hesitate to let me know if there are any loose ends you'd like me to tie up before I leave, I'm happy to do so.

Thank you again for all of your support and I wish you all the success in the future.

Kind Regards

Company Type: Electronic Safety Signs Sent: 20 July 2021 (Product Innovation Manager) Subject: Product Firmware Update Length of Service: 3 Years

Hi Andrew

Thanks for the update, much appreciated.

We have received and watched the videos. All looks very good.

We will arrange to collect the one pallet of 77 units and deliver two pallets of 144 units to you on the 22nd July.

Many Thanks

Company Type: Electronics Development Sent: 20 July 2021 (Technology Specialist) Subject: PO XXXXXXXX Length of Service: 12 Years

Hi Simon,

Brilliant, we look forward to receiving the XXXXXXXX, thanks for the prompt response and quick turnaround.

Best regards

Company Type: Mechanical Valves Sent: 19 July 2021 (Director of Digital Technology and Systems) Subject: XXXXXXX RoHS3 Compliance Certificate Length of Service: 6 Years

Good Morning Andrew,

Thanks for the RoHS3 Compliance Certificate for the XXXX and prompt response, much appreciated.

Thanks again,

Company Type: Electronic Safety Signs Sent: 16 July 2021 (Product Innovation Manager) Subject: Product Firmware Update Length of Service: 3 Years

Hi Andrew

Yes, it was good catching up this morning. 

Good to see you are ready to go for Monday morning, ahead of schedule.

As discussed for the first units you update and are testing to see if they are operating correctly. please would you be able to send some videos of your team testing them.

Any problems then please let me and Adrian know.

Many thanks for you continued support.

Company Type: Medical Products Sent: 14 July 2021 (Chief Operating Officer) Subject: XXXXXX Order Doc Control Register Length of Service: 4 Years

Thanks Andrew, for creating and working with us on the Quality Control Register you introduced on our behalf, I've added my initials to the document as requested.

Many thanks again,

Kind regards

Company Type: Industrial Test Equipment Sent: 13 July 2021 (Supply Chain Officer) Subject: Purchase Order XXXXX Length of Service: 7 Years

Hello Martin

Many thanks for the quotation taking into account our free issue parts.

Please find attached our Purchase Order other to follow shortly.

Much appreciated.

Kind Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 12 July 2021 (Operations Manager) Subject: XXXXX Product update Length of Service: 6 Years

Hi Andrew

Good news in that the XXXXXXXX PCB's you supplied have been installed into test units and are working well so far, which is great.
We have yet to install the XX units yet but hope to so this very soon, I'm sure these will work just as well.

Many Thanks

Kind regards

Company Type: Electronic Development Sent: 12 July 2021 (Contract Electronics Hardware Engineer) Subject: XXX Boards Length of Service: 12 Years

Cheers Adrian, that's great.

Thanks for your help with the Microcontrollers, this will help us to test our development boards for future product release.

Best regards

Company Type: Automotive Sent: 08 July 2021 (Test Technician) Subject: XX-XXX-XXX Test & Program Length of Service: 11 Years

Hi Simon

Yes, XXXX ID 313h is the correct firmware for the XX-XX-XXXX board.

Thank you for checking with us as could be programmed to several software packages.

Please dispatch the boards when you are ready, looks like will be delivered ahead of schedule, brilliant!

Thanks again & Regards

Company Type: GPS Solutions Sent: 07 July 2021 (Production Manager) Subject: Product XXXXXX Feedback Length of Service: 5 Years

Hi Andrew,

Just wanted to feedback the provisional test results from our side which we are very happy with:
100% of boards passed.

Initial inspection – all components placed correctly and no touch up required.

Quiescent current – all boards drew quiescent current of expected level at first power up.

Program Micro – all boards were programmed with firmware and fuses set.

Room temperature test GPS – all boards received GPS signals at acceptable levels of Signal strength.

Data read from Flash – all boards showed data stored on flash memory successfully.

Thanks again for your assistance with this and I think we have a process that gives us the result we want.

Best regards

Company Type: Metrology Equipment Sent: 05 July 2021 (Production Manager) Subject: Order XXXXXX Length of Service: 2 Years

Hi Martin

Thank you very much for this, it is always worth checking as the products are all very similar.

It should be the same PCB for XXX-XXX as well.

Again, thanks for the due diligence checking at ACL.

Kind regards

Company Type: Medical Products Sent: 02 July 2021 (Chief Operating Officer) Subject: XXXXXX Order Length of Service: 4 Years

Hi Andrew,

Perfect – Thanks for confirming all products tested and hold present firmware V1-31.

This is a great help in ensuring a smooth run when probes are connected.

Have a great weekend.

Company Type: Automotive Sent: 02 July 2021 (Purchasing Manager) Subject: Product XX-XXX-XXX Length of Service: 11 Years

Hi Andrew,

Thanks for update, regarding supplier parts for this product, during these difficult periods of procurement,
greatly appreciated.

Have a good weekend

Best Regards

Company Type: Automotive Sent: 02 July 2021 (Technology Specialist) Subject: PO XXXXXXXXX Length of Service: 11 Years

Good afternoon Andrew,

Thanks for the update, most appreciated.

Can you ensure concession xxxxxx is quoted in the delivery note/declaration of conformity of the XXX-1 units please.

 This concession covers the use of the free-issued components for assemblies.

Many thanks and regards again for helping us put this together.

Company Type: Analytical Equipment Sent: 02 July 2021 (Purchasing Manager) Subject: Orders Length of Service: 10 Years

Hi Adrian

Many thanks for the feedback, most helpful.

I will speak with TDK directly and see if we can get their help on prioritizing some of the orders for you.

I'll let you know the outcome on that.

We can also go through our build plan for the year and assembly's demand.

Can you let me know if you are available for a Teams meeting next week and any times/dates you are free?

Many Thanks

Kind regards

Company Type: Analytical Equipment Sent: 29 September 2020 (Repairs & Returns Co-ordinator) Subject: Cases Length of Service: 9 Years

Good morning Andrew,

Thank you for your email, no problem I will prepare 3 empty cases for Lee.

Kind Regards

Company Type: Automotive Sent: 28 September 2020 (Purchasing Assistant Subject: Supplier Assessment Form & Data Length of Service: 8 Years

Perfect, thanks for the prompt response Andrew

I was dealing with Arthur before, so I can pick that back up with him on his return.

Regards

Company Type: Oil & Gas Sent: 28 September 2020 (Returns Supervisor) Subject: Repairs Length of Service: 6 Years

Hi Lee

Thank you for the update on the repairs, I have updated the PO’s and sent.

Thanks

Company Type: Industrial & Mining Safety Solutions Sent: 28 September 2020 (Quality Manager) Subject: Updated Quality Plan (ATEX) Length of Service: NEW

Morning Andrew,

All good thanks, trust you're the same.

Please see attachment, signed off Quality Plan with new products added.

Many thanks, for keeping the Quality Plan to date.

Company Type: Electronics Development Sent: 23 September 2020 (Lead Administrator) Subject: Transmittals Length of Service: 12 Years

Brilliant thanks for your help Andrew.

Apologies for the duplicate work for you.

Many thanks

Company Type: Electronic Solutions Providers Sent: 23 September 2020 (Operations Manager) Subject: 20 test devices Length of Service: 26 Years

Thanks Lee,

Good news. I'm glad we hadn't slipped up with the QA, appreciate you verifying for next build.

All the best

Company Type: Industrial & Mining Safety Solutions Sent: 23 September 2020 (Buyer) Subject: Delivery Notes Length of Service: NEW

Thanks Lee & Andrew!

Please can you help!

Yes, if you could just email me the PDF scans that's fine as long as we have those. No rush for the originals you can send them back with the next delivery.

Thanks again, appreciated.

Company Type: Electronics Development Sent: 23 September 2020 (Lead Administrator) Subject: Product XXXX-XXXX Length of Service: 12 Years

Morning Andrew

Apologies for the delay with this.
I attempted to update the register for this pack to reflect the updated BOM but it was rejected due to further updates which still needed to go through.

There is currently a Concession in place on our system which will affect the pack.

I am waiting for XXXXXXXX XXXXXXXX to update documents before I can update the register.

As soon as this is complete, I will transmit the pack over to you.

Many thanks, for checking and keeping a track on progress.

Company Type: Automotive Sent: 21 September 2020 (Hardware Manager) Subject: Sensor information request Length of Service: 10 Years

Many Many Thanks for this Andrew. Much appreciated. And welcome back.

The Serial Number information will really help on our traceability.

Thanks

Company Type: Medical Equipment Sent: 21 September 2020 (Quality Manager) Subject: DHR Request Length of Service: 18 Years

Thanks for the DHR Records Andrew!

Much appreciated & Thanks for your support.

Company Type: Electronics Development Sent: 17 September 2020 (Technical Support) Subject: Tracerco POXXXXXXX Test Records Length of Service: 12 Years

Thanks for prompt reply Simon much appreciated.

I'll ask XXXXXXX to double check this – I'm sure it will be fine as suggested and discussed with XXXXXX we'll let you know to update the test procedure and make sure this is captured next time. Standby for update on this.

Thanks again

Kind Regards

Company Type: Automotive Sent: 16 September 2020 (Hardware Manager) Subject: Sensor information request Length of Service: 10 Years

Hi Lee,

Thanks for getting back so quickly. I can wait an extra day for the information.

Many Thanks

Take Care

Company Type: Electronics Development Sent: 14 September 2020 (Senior Quality Engineer) Subject: Detectors returned for repair Length of Service: 12 Years

Thanks for this Lee,

I will ask XXXXXXX to send these detectors over for your attention.

Not sure if XXXXXXX has handed to detectors to you? Please could you arrange for them to be sent over to ACL for the attention of Lee Williams, who will have then investigated and repaired for us.

Thanks

Company Type: Oil & Gas Sent: 14 September 2020 (Production Manager) Subject: Order Update (ATEX) Length of Service: 13 Years

Thanks for the update Lee, appreciate it.

We will of course pay for any works carried out.

Regards

Company Type: Oil & Gas Sent: 14 September 2020 (Global Quality Manager) Subject: Pricing and Submission Length of Service: 6 Years

Thank you for your submission and comments, this will be reviewed fully in due course.

Have a good week.

Regards

Company Type: Industrial & Mining Safety Solutions Sent: 10 September 2020 (Senior Buyer) Subject: New Order XXXXXX (ATEX) Length of Service: NEW

Hi All

Please find attached new order for XXXXXXXX.XXX  (part free issue build).

I have re-attached the exact same package that was sent to quote - nothing has changed since.

Please can you make a note to label these up ‘XXXXXXXXXX'.

We will ship the free issue parts for the assembly.

Andrew/XXXXXXX - this again will need adding to the Quality Plan please.

Thank you all for your assistance & help.

Many Thanks

Company Type: Industrial & Mining Safety Solutions Sent: 08 September 2020 (Senior Buyer) Subject: Product XXXXXX (ATEX) Length of Service: NEW

Good Morning Jessica

Thank you for the prompt quote.

Please can I confirm the lead time is due to the delay on the SXXXXXXXX

We do not have any of these to free issue but I can ask engineering to provide us an alternative if possible.

Thanks for keeping us posted/informed.

Many Thanks

Company Type: Electronics Development Sent: 04 September 2020 (Lead Administrator) Subject: Documentation Shared Length of Service: 12 Years

Morning Andrew

Ok thank you for reviewing the documentation and list of approved drawings and pointing out the software discrepancy, appreciated.

I will pass the comments onto appropriate personnel for action/rectification.

Thanks

Company Type: Industrial & Mining Safety Solutions Sent: 02 September 2020 (Senior Buyer) Subject: New Order XXXXXXXX (ATEX) Length of Service: NEW

Hi All

Please find attached a new order POXXXXXXXXXXX for the New Build XXXXXXXXXX.XXX
(part free issue build)

I have re-attached the exact same package that was sent to quote.

We are shipping XXXXXXXXXXX (hard copy CofC's included), along with various other components.

The solder paste is already at ACL, if you are running low at any point just let us know and we will send more.

Andrew/XXXXXXX – this is another one that will need adding to the Quality Plan please.

Please let me know if you have any issues, as always thank you for your continued support.

Many Thanks

Company Type: Home Automation Solutions. Sent: 02 September 2020 (Managing Director) Subject: Quotation for XXXXXX Length of Service: 1 Year

Wow - fantastic service. Sorry to ask a (probably stupid) question, but have you replaced the cap or will I need to do that at this end?

Either way - let me know what we owe you and I'll get it paid right away.

Thanks again

Company Type: Industrial & Mining Safety Solutions Sent: 01 September 2020 (Senior Buyer) Subject: Order XXXX (ATEX) Length of Service: NEW

Hi Andrew

Thank you for confirming the component specification & marking as discussed.
I have passed this on to the engineers and they agree.

Thanks for the prompt action.

Kind Regards

Company Type: Industrial & Mining Safety Solutions Sent: 27 August 2020 (Senior Buyer) Subject: Order XXXXXXX (ATEX) Length of Service: NEW

Hi Andrew

That is great thanks for confirming the progress of Order XXXXXX, ahead of schedule.

Kind Regards

Company Type: Oil & Gas Sent: 27 August 2020 (Senior Quality Engineer) Subject: Repairs (ATEX) Length of Service: 6 Years

Thanks Andrew, I'm good thanks all 3 repairs have been updated & assigned on.

Thanks again for repairing these and offering reasons for failure

Rgds

Company Type: Oil & Gas Sent: 26 August 2020 (Production Manager) Subject: Quality Agreement (ATEX) Length of Service: 6 Years

Thanks again, Andrew for helping us with the supplier agreement your input was really appreciated.

Have a good day.

Regards

Company Type: Industrial & Mining Safety Solutions Sent: 26 August 2020 (Senior Buyer) Subject: New Quotation (ATEX) Length of Service: NEW

Hi Andrew

Good stuff, regarding the Alignment Jig, it's not a problem.

Thanks for collecting the component reel yesterday too, appreciated

Kind Regards

Company Type: Medical Equipment Sent: 25 August 2020 (Director) Subject: Evaluation Length of Service: 18 Years

Thank you for your detailed evaluation of the parts Andrew - I will advise if there are any further questions.

Best Regards

Company Type: Industrial & Mining Safety Solutions Sent: 24 August 2020 (Senior Buyer) Subject: New Order (ATEX) Length of Service: NEW

Hi All

Please find new POXXXXXXX attached for the XXXXXXXXXXX Board fully supplied build.

I have re-attached the exact same package that was sent to quote.

As discussed, please reference the PCB from is a xxxxx part when ordering. This must be ordered as per previous Trolex orders with no deviations.  

Andrew/XXXXXX – this will need adding to the Quality Plan please.

Any issues, just let me know.

Thanks again for your continued support & prompt response.

Kind Regards

Company Type: Home Automation Solutions. Sent: 24 August 2020 (Managing Director) Subject: Quotation for XXXXXX Length of Service: 1 Year

Hi Arthur,

Many thanks for looking at the board for us!  Of course, we'll cover the postage.

We'll get it over to you this week and let you know when it's on the way.

All the best

Company Type: GPS Tracking Sent: 22 August 2018 (Product and Compliance Administrator) Subject: Supplier Questionnaire Length of Service: 11 Years

Hi Andrew

Thank you for your prompt response.

I can confirm that we have received all documentation requested.

Kind regards

Company Type: Analytical Equipment Sent: 21 August 2020 (Senior Buyer) Subject: Product XXXXXX Length of Service: 9 Years

Thanks Andrew

Looking at both of these parts we had taken action on both and we are awaiting investigations from R&D on possible alternatives.

I have chased them again to get confirmation on what alternatives are acceptable.

Thanks again for keeping on top of these changes

Have a great weekend.

Company Type: Industrial & Mining Safety Solutions Sent: 21 August 2020 (Quality Manager) Subject: Service Agreement (ATEX) Length of Service: NEW

HI Andrew - trust your well

I'm reaching out for a bit of support, I know we have a solid manufacturing quality plan, but we have noticed that we do not have any recent formal supplier / subcontractor agreement in place.

Would you mind reviewing, signing & adding ACL address details asap please.
Can you then send back to me.

Many thanks for your support

Company Type: Sensory & Robotics Technology Solutions Sent: 18 August 2020 (Quality Manager) Subject: Telco (ATEX) Length of Service: NEW

Dear Arthur,

Thank you very much for you time on this project

Here are our specifications. Let me know when you have reviewed them.

Best wishes

Company Type: Oil & Gas Sent: 18 August 2020 (Quality Manager) Subject: Quality Plans (ATEX) Length of Service: 7 Years

Hi Andrew Thanks for that I knew the change was coming but I missed it as I have been Furloughed since April so I am just getting back to work.
I will order a copy tomorrow and make the changes to our quality plans.

My last auditor indicated that I should be auditing you every year but under the current circumstances I think a remote audit is appropriate If I send you a questionnaire relating to your systems could you complete it and include attachments where possible would you be OK with that?

Many Thanks for your support and advise

Regards

Company Type: Electronics Development Sent: 17 August 2020 (Senior Electronics Hardware Engineer) Subject: New Project - Board Mod Length of Service: 12 Years

Hi Rachel,

Thanks very much for the quick response from the board supply, regarding modification required  - this is exactly right.

Much appreciated

Company Type: Industrial & Mining Safety Solutions Sent: 14 August 2020 (Senior Buyer) Subject: Solder Status (ATEX) Length of Service: NEW

Hi Andrew,

Great, thanks for letting us know about the solder stock and savings going forward, appreciated.

Many thanks,

Regards

Company Type: Wastewater Samplers/Products Sent: 14 August 2020 (Technical Manager) Subject: PCB – XXXX.XXXXX Length of Service: NEW

Thank you very much Andrew, for arranging to have our new serial numbers fitted to our board.

Have a good weekend yourself.

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 14 August 2020 (Quality/Production Manager) Subject: (ATEX) Length of Service: 6 Years

Thank you for confirming the tooling equipment from our supplier XXXXXXXXX. This really helps.

Have a good weekend.

Kind Regards

Company Type: Industrial & Mining Safety Solutions Sent: 14 August 2020 (Quality Manager) Subject: New Order Quality Plan (ATEX) Length of Service: NEW

Thanks Andrew, for updating the Quality Plan to keep us on track with new orders.

Have a good day

Regards

Company Type: Industrial & Mining Safety Solutions Sent: 14 August 2020 (Senior Buyer) Subject: New Order Doc Review (ATEX) Length of Service: NEW

Hi Andrew,

Thanks for reviewing the Docs Pack.

Yes thanks, it must have been a typo. I've checked the drawing and it is the correct one.

Many thanks again,

Regards

Company Type: Industrial & Mining Safety Solutions Sent: 14 August 2020 (Senior Buyer) Subject: New Order (ATEX) Length of Service: NEW

Hi Arthur,

Please find attached new order for XXXXXX.XXX.XX (part free issue build).

I have re-attached the exact same package that was sent to quote.

We are shipping 106 x PCBs (hard copy CofC's included) and the Samtec components.

The pot of solder paste shipped with POXXXXXX will cover this order too.

Andrew/XXXXXXX – this will need adding to the Quality Plan please.

Many thanks, for the prompt quote on this order.

Regards

Company Type: Industrial & Mining Safety Solutions Sent: 13 August 2020 (Senior Buyer) Subject: New Order (ATEX) Length of Service: NEW

Hi Arthur,

Please find attached new order for XXXX.XXX.XX (part free issue build).

I have re-attached the exact same package that was sent to quote.

We are shipping 120 x PCBs (hard copy CofC included), the jig and 1 pot of solder paste.

Andrew/XXXXXXXX – this will need adding to the Quality Plan please.

Many thanks as always for your support,

Regards

Company Type: Electronics Development Sent: 12 August 2020 (Quality Manager) Subject: Policy of Manufacture Length of Service: 12 Years

HI Andrew

This is a good prompt as the document hasn't been looked at since 2015. I'll kick off a review internally and we'll incorporate your comments and come back to you

Thanks for reviewing & highlighting

XXXXXXXX – can you and I catch up on this?

Kind Regards

Company Type: Mechanical Valves Sent: 12 August 2020 (Director of Innovation) Subject: Keypads Length of Service: 5 Years

Hi Andrew,

Thank you for your report.

I have feedback your comments about the plastic backing being missing from the sample.

The supplier is happy to supply the keypads without the plastic backing. This gives us a solution to the problem (with or without carbon black).

Thank again for your input.

Best Regards

Company Type: Oil & Gas Sent: 10 August 2020 (Production Manager) Subject: Order Update (ATEX) Length of Service: 13 Years

Hi Andrew,

Ok thanks I'll keep an eye out for them arriving.

Appreciate the update and quick response and delivery.

Regards

Company Type: Electronics Development Sent: 10 August 2020 (Good Inwards coordinator) Subject: Test Meter Calibration Length of Service: 12 Years

Good morning Andrew,

Yes, please send meter for calibration whenever it's convenient for you.

Thank you for keeping us informed as off the calibration status of equipment.

Regards

Company Type: Oil & Gas Sent: 07 August 2020 (Global Quality Manager) Subject: Request for proposal (ATEX) Length of Service: 6 Years

Hi Arthur,

Thank you for your kind email and letting me know who is participating from ACL perspective.

Speak soon

Company Type: Automotive Sent: 07 August 2020 (Purchasing Manager) Subject: ECU Test Length of Service: 10 Years

Good Morning Andrew,

Glad to hear all ok with you and all well here thank you, thank you for prompt reply and actions, regarding the testing of our ECU, please could you return ECU ASAP.

Have a good weekend and best regards

Company Type: Automotive Sent: 06 August 2020 (Engineering Director) Subject: P O Length of Service: 8 Years

Brilliant thanks Lee, thank you for verifying our new software, we shall carry on programming & testing.

Regards

Company Type: Electronics Development Sent: 05 August 2020 (Senior Quality Engineer) Subject: Policy of Manufacture Length of Service: 12 Years

Thank you, Andrew.

We will look into this and supply an updated copy.

Appreciate your review and advise of the present policy

Kind Regards

Company Type: Sent: 05 August 2020 (Research Manager) Subject: Quality Plan (ATEX) Length of Service: 3 Years

Hi Andrew

I am happy with the updates to the Quality plan updating the quality standard references, really appreciate the time to review and advise. Once our Managing director returns from holiday, I will request his signature and return the signed document.  

Also thank you for the latest QAN.

Regards

Company Type: Oil & Gas Sent: 05 August 2020 (Production Manager) Subject: Quality Agreement (ATEX) Length of Service: 6 Years

Good morning Andrew,

Yes, we are all well thank you.

Thank you for reviewing and advising on the updated Quality Agreement the updated doc. is very useful.

We'll update our system with these.

Regards

Company Type: Oil & Gas Sent: 04 August 2020 (Senior Quality Engineer) Subject: QAN (ATEX) Length of Service: 6 Years

Thanks for the updated QAN Andrew, yes I'm good ta, hope all at ACL are well.

Rgds

Company Type: Oil & Gas Sent: 04 August 2020 (Global Supply Manager) Subject: Update (ATEX) Length of Service: 13 Years

Hi Andrew

Thank you for your guidance, regarding the PCBs, we will be looking to transfer this business to ACL, along with potential other business going forward.

best regards

Company Type: Ultrasonic Transducers Sent: 04 August 2020 (Operations Director) Subject: Vendor Documentation Length of Service: NEW

Good afternoon Andrew,

Detailed Documentation Pack received with thanks.

Company Type: Scientific Products. Sent: 30 July 2020 (Senior Software Engineer) Subject: XXX Serial Number Range Length of Service: 18 Years

Hi Andrew

Excellent, thank you for keeping a record of the serial number range used with the latest Firmware, not sure what we would have done without you help & traceability.

Many Thanks

Company Type: Automotive Sent: 23 July 2020 (Quality Compliance Manager) Subject: Unit Check (out of warranty) Length of Service: 17 Years

Hi Andrew

Thanks for the info.

Thank you for confirming the Ferrari Unit was the relay stuck open.

I will go back to them tomorrow, appreciate the investigation for us

Thanks

Company Type: Industrial & Mining Safety Solutions Sent: 23 July 2020 (Quality Manager) Subject: New Order (ATEX) Length of Service: 6 Years

Many thanks, for updating the Quality Plan incorporating the New Build Andrew, appreciated

Regards

Company Type: Oil & Gas Sent: 22 July 2020 (Senior Quality Engineer) Subject: D of C Length of Service: 6 Years

Thanks Andrew, I'm sure we have the D of Cs, but saves trailing through many supplier records to find.

Appreciated,

Rgds

Company Type: Electronics Development Sent: 21 July 2020 (Project Leader) Subject: Update Length of Service: 12 Years

Good Afternoon All,

I just wanted to personally let you all know that unfortunately I will be leaving XXXXXX very soon.

Please can you direct any future queries to your other XXXXXX contacts (depending on the query).

I also wanted to say it's been a pleasure working with you all over the years and wish you all the very best for the future. You never know, our path may cross again.

Thank you for all of your help and support.

Kind Regards

Company Type: Automotive Sent: 14 July 2020 (Purchasing Manager) Subject: Switch Panel LEDs Length of Service: 10 Years

Hi Lee,

Thank you for prompt reply, greatly appreciated and I have passed this information to production to enable them to investigate from our side, as they were waiting for confirmation that no problem your end.

Thanks & Best regards

Company Type: Industrial & Mining Safety Solutions Sent: 10 July 2020 (Quality Manager) Subject: ATEX PCB Requirements Length of Service: NEW

Many thanks, with the document for PCB suppliers of ATEX Boards, Andrew

Looks good and appreciated your help.

Enjoy your hols - speak soon.

Thanks

Company Type: Medical Equipment Sent: 09 July 2020 (Quality Manager) Subject: Labels, Regulatory Body Length of Service: 18 Years

Huge thanks Andrew.

We may need to do this label exchange on some future orders while distributors push the address change through their regulatory bodies.  I'll work with XXXXXX to make certain we include the labeling request when we send the PO.

Brilliant

Best regards

Company Type: Medical Equipment Sent: 09 July 2020 (Director) Subject: New Address Labels Length of Service: 18 Years

Excellent news, regarding the label uplift, appreciated the prompt response,

Thank you, Andrew,

Best Regards

Company Type: Industrial & Mining Safety Solutions Sent: 09 July 2020 (Quality Manager) Subject: Visit (ATEX) Length of Service: 1 Year

Hi Lee

Thanks – had a good chat with Andrew earlier, about ATEX Certification, FAIR Reports etc all covered

See you next week

Regards

Company Type: Solutions to Water Leak Detection Sent: 07 July 2020 (Technical Manager) Subject: Product XXXXX Length of Service: 1 Year

Thank you, Andrew, that's fantastic.

Your further guidance again is appreciated

Best regards,

Company Type: Solutions to Water Leak Detection Sent: 07 July 2020 (Purchasing Manager) Subject: Product XXXXX Length of Service: 1 Year

Good Afternoon Andrew,

I have asked our technical designer the below question, regarding the connector, I will chase this up for you.

Thank you for bringing this to our attention

If you require any further information please don't hesitate to contact me

Regards

Company Type: Wastewater Samplers/Products Sent: 07 July 2020 (Technical Manager) Subject: Audit Help Length of Service: New

Thank you very much Andrew. 

I'm good thank you but rather busy with an audit, which the ISO certificate if for so that has helped me.

Thank you also for your guidance, really appreciated.

Have a good day.

Company Type: Automotive Sent: 07 July 2020 (Hardware Development Manager) Subject: Updated Firmware Length of Service: 1 Year

Hi Lee,

Strange times indeed. I hope you guys are able to cope.

Thank you for updating this, it looks like we dropped the ball – it should have been updated in March, but circumstances overtook us.

We're slowly returning to normal; many people will be continuing to work from home, but that doesn't seem to affect us greatly.

Thanks again for informing us.

Best regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 07 July 2020 (Quality/Production Manager) Subject: Calibration (ATEX) Length of Service: 6 Years

Hello Andy,

Thanks for the email.

I think with us not actually assembling anything until later this year, please can we archive the 3 x MultiMeters for now and then re-calibrate upon new batch.

Thank you for keeping an eye on the calibration status for us, we will send an order to calibrate once new production batch is in build.

Take care

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 24 June 2020 (Quality/Production Manager) Subject: Final Stages Length of Service: 6 Years

Hello Andrew,

Many thanks for the email and summary.

I have discussed the new quantities with the management team this morning and we will be issuing you with a revised order very shortly.

We can then organise shipment etc.

Many Thanks.

Company Type: Medical Equipment Sent: 23 June 2020 (Quality Manger) Subject: New Address Labels Length of Service: 18 Years

Thanks Andrew – Labels look great.

Can you please take another picture of them which I can crop to place in the document.

Thanks for the support in these times.

Company Type: Automotive Sent: 22 June 2020 (Purchasing Coordinator) Subject: Repaired Boards Length of Service: 10 Years

Hi Andrew,

All good thanks, apologies I had completely forgotten about it,

I will raise an internal P/o today for approval.

Thank you for the reminder.

Best regards

Company Type: Industrial & Mining Safety Solutions Sent: 15 June 2020 (Project Engineer) Subject: New Project Discussion Length of Service: New

Hello Lee & Andrew

Just a note to say thanks for taking the time to talk through your processes and expertise with myself and John earlier today - most appreciated.

We will work to define our requirements, then feedback at some point on the kinds of potting protection we would require.

Best Regards

Company Type: Electronics Development Sent: 15 June 2020 (Project Engineer) Subject: New Project Discussion Length of Service: NEW

Morning Lee,

Thanks for the quick response - it would be great to talk this afternoon with yourself & Andrew.

I'm free at 2pm if that works for you? (I can send out an invite to follow).

Thanks

Company Type: Electronics Development Sent: 11 June 2020 (Supplier Quality Engineer) Subject: New XXX Product Length of Service: 12 Years

Hi Arthur,

Thanks for the meeting minutes!

Two key points to comment on:

  • The release of the next level BOM looks like it will be delayed.
  • I have permission to share the presented slides, but also another Product Breakdown document which I will send in a separate mail.
    • This is by no means finalised, and the team are working heavily with Commercial to understand the ranged we want/need available for launch.

Great to speak to you all today, and we keep in touch in the next week! Have a great evening everyone.

Best regards

Company Type: Mechanical Valves Sent: 10 June 2020 (Design Engineer) Subject: Sensor Cables Length of Service: 5 Years

Hi Andrew,

That's great thank you for your support. The supplier who we buy the connectors from is PEI Genesis. I believe their part numbers for the two sizes of blanking plug are:
MS27488-20-2
MS27488-16-2

I'll talk to our purchasing team about getting a connector to test these with.

Thanks

Company Type: Medical Equipment Sent: 09 May 2020 (Quality Manger) Subject: Taiwan Labels. Length of Service: 18 Years

Excellent! Thank you for putting these together Andrew, much appreciated.

Company Type: Electronics Development Sent: 08 June 2020 (Supplier Quality Engineer) Subject: New XXX Product Length of Service: 12 Years

Hi all,

Hope everyone is well, and keeping safe during this pandemic! I know it's a difficult time for everyone.

One of the key area's we're focusing on during this project is early supply chain engagement. With that being said, and myself and XXXXXX now being back in office were beginning to pick up where we left off.

I've attached the most recent Bill of Materials (this is said to be ~80% finalised) which we'd like you to review from a manufacturing point of view.

I understand you've completed something similar to this, but the BOM has changed, and gives yourselves a good opportunity to raise on concerns with the bill of materials. We can discuss further during Thursday's TEAM meeting or just give me a call if you want to discuss anything.

Thanks in advance, and great to be back working with you guys again!

Best regards

Company Type: Industrial & Mining Safety Solutions Sent: 08 June 2020 (Lead Buyer) Subject: New Project Length of Service: New

Hi Lee,

Thank you for this latest batch with the additional components.

Just want to pass on feedback from our Production that these are brilliant! Thank you!

The next batch of PCB's, supports, pad and tape will be delivered to you this week, for the outstanding 864 off.

Company Type: Electronics Development Sent: 01 June 2020 (Quality Manager) Subject: New XXX Product Length of Service: 12 Years

Hi Andrew

Thanks for the AQQP (Advanced Product Quality Planning) matrix.

I have forwarded this on to XXXX and XXXXXX who are both back at work now.

Many Thanks

Company Type: Automotive Sent: 28 May 2020 (Hardware Manager) Subject: Part Notification Length of Service: 10 Years

Hi Andrew and Lee,

I hope you are both well.

Thanks for this information, regarding the part not recommended for new designs,

I am checking with the team to see if this is a concern or not at the moment.

Thanks

Company Type: Electronics Development Sent: 28 May 2020 (Quality Controller) Subject: XXXX Product Documentation Length of Service: 12 Years

Thank you for highlighting this, I will pass onto appropriate personnel for action.

I hope you are well.

Do you have a current order for these units?

Kind Regards

Company Type: Oil & Gas Sent: 28 May 2020 (Production Manager) Subject: ACL (ATEX) Length of Service: 6 Years

Morning Andrew,

Yes, email received.

This Looks great and it should be a sufficient MOD for all future orders.

Thanks once again for your support.

Company Type: Industrial & Mining Safety Solutions Sent: 22 May 2020 (Lead Buyer) Subject: New project Length of Service: New

Hi Lee,

Thanks for the boards you've sent so far!

I have now been asked if you could programme the remaining boards too. Are you able to perform this and if so quote an adjusted price for this per board?

Many thanks

Company Type: Industrial & Mining Safety Solutions Sent: 21 May 2020 (Lead Buyer) Subject: New project Length of Service: New

Brilliant, thanks Andrew, appreciate you dropping off the product boards, this will allows to catch up on production.

Regards

Company Type: Medical Sent: 19 May 2020 (Director of Electronics) Subject: Board Sign Off Length of Service: New

Hi Andrew, 

Thank you for your time today, really appreciated.
Following our tests please can you enact changes and proceed;

I have not selected a new part number for C34/C35 in case there is something similar already in stock. 

I have taken note with regards D1 and I am happy to proceed, thank you for pointing this out.

Any issues, please let me know

Cheers

Company Type: Automotive (Electric Drivetrain Solutions) Sent: 15 May 2020 (Quality Manager) Subject: Product Board Length of Service: New

Hi Andrew,

Yes, many thanks for your prompt support with the boards.

Kind regards

Company Type: Electronics Development Sent: 15 May 2020 (Project Leader) Subject: Logos Length of Service: 12 Years

Hi Rachel,

Please see attached logo's. Please do not hesitate to contact me if you need anything else.

Appreciate the sorting of the logos etc with our supplier.

Many thanks and have a good weekend.

Company Type: Industrial & Mining Safety Solutions Sent: 13 May 2020 (Lead Buyer) Subject: New Project Length of Service: New

Hi Lee,

Brilliant news thanks!

There will be someone (myself or a colleague) here at 5pm to meet you at the front entrance door if you just ring the doorbell.

We will then get this tested/programmed first thing Friday morning (we open at 6am) so you will be given the green light by 8am.

The 1st off can be panelised or not.

Many thanks

Company Type: Automotive Sent: 12 May 2020 (Head of Quality) Subject: XXXX-XXXX Rev.Is Length of Service: New

Hello Andrew,

That will be ideal… many thanks, look forward to receiving the measurement drawing and warrant.

Best Regards

Company Type: Mechanical Valves Sent: 12 May 2020 (International Logistics Administrator) Subject: Sensor Cables Length of Service: 5 Years

Hi Lee

Perfect

Thanks for finishing the Sensors Cables so quickly, much appreciated.

Company Type: Automotive Sent: 11 May 2020 (Head of Quality) Subject: Brake Cable Assy PPAP Length of Service: New

Hello Andrew,

Please find attached signed PSW for XXXX-XXX Rev B.

In order to keep the records straight, the current revision is C (drawing correction), if you can send me a warrant only (level 1 – Correction of discrepancy), with a comment stating “Correction of Ashwoods drawing”, that would be great.. thanks in advance for your help. 

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 07 May 2020 (Quality/Production Manager) Subject: Final Stages Length of Service: 6 Years

Good afternoon Lee and Andrew,

I hope you are both well.

Firstly – I just wanted to thank you for the delivery of the XXXXX XXXX wired project – all of the customer orders have now been fulfilled.

As we have discussed, now the pressure of the customer orders has passed, I would now like us to focus on ensuring our orders are complete and we have stock on the shelf.

Thank you again for your support in restarting this project – I know it hasn't been easy at times.

Company Type: Electronics Development Sent: 07 May 2020 (Quality Manager) Subject: XXX XXX Project Review Meeting Length of Service: 12 Years

Perfect thank you for confirming discussions for the new XXX XXX Project.

I'll set up a Team's Meeting

Enjoy the bank holiday weekend.

Company Type: Scientific Products. Sent: 07 May 2020 (Quality Specialist) Subject: RoHS Form Data Length of Service: 18 Years

Hello Arthur,

Thank you for the quick response & introduction to your Quality Director.

Best Regards

Company Type: Automotive (Electric Drivetrain Solutions) Sent: 06 May 2020 (Supply Chain Manager) Subject: Product Board Length of Service: New

Hi Lee,

Thank-you for confirming. 

That we then expect the delivery to us Wednesday next week latest.

Much appreciated

Company Type: Automotive Sent: 06 May 2020 (Hardware Manager) Subject: RoHS Certificate Request Length of Service: 10 Years

Many Thanks for your support and the Product RoHS Certificate, Andrew

Thanks

Company Type: Mechanical Valves Sent: 05 May 2020 (Quality Document Controller) Subject: Documentation Length of Service: 5 Years

Brilliant!

Thanks for sorting these, much appreciated.

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 05 May 2020 (Quality/Production Manager) Subject: Dispatch Length of Service: 6 Years

Hello Andy,

Fantastic news, regarding the dispatch of 85 XXXXXXXX XXX Sensors, thank you!

Kind Regards

Company Type: Industrial & Mining Safety Solutions Sent: 05 May 2020 (Quality Manager) Subject: New Project - Quality Plan Length of Service: New

Morning Andrew

Please find attached signed quality plan, thanks for completing. I have also attached our 9001:2015 & 80079-34 (2018) certificates for your records.

Kind Regards

Company Type: Wastewater Samplers/Products Sent: 30 April 2020 (Technical Manager) Subject: Product Board Update Length of Service: New

Hello Arthur

Thank you for answering all my questions.
I have raised our PO 22406 for 4 x 100off XXXXX XX X PCB's, this has been internally approved so should be sent to you sometime today. As per previous discussions there are a few changes which are detailed below and are also on the updated attached zip file:

I look forward to receiving the first batch of boards, if you have any questions or any issues regarding the PCB's or delivery please let me know.

Once the current distancing measures are lifted I would look forward to arranging a site visit and meeting the team at ACL.

Best Regards

Company Type: Industrial & Mining Safety Solutions Sent: 29 April 2020 (Lead Buyer) Subject: New Project Length of Service: New

Hi Arthur,

Great, thank you. I will send Lee and Andrew a meeting invite and we will call to start the meeting, regarding our PCB project.

Many thanks,

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries) Sent: 28 April 2020 (Quality/Production Manager) Subject: Shipping Status Length of Service: 6 years

Hello Lee,

Thanks for the update, regarding the shipping status of the sensors to our Customers.

Kind Regards

Company Type: Electronics Development Sent: 21 April 2020 (Subsea Technology Manager) Subject: Quotation Length of Service: 12 years

Thanks Arthur – quotation tomorrow will be much appreciated.

We may wish ACL to store/stock some of the assemblies going forward

Kind Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 27 April 2020 (Production Coordinator) Subject: Additional Cables Length of Service: 6 years

Thanks for the confirmation, appreciated

I look forward to the delivery paperwork for the sensors as soon as able to be sent over.

Many Thanks

Company Type: Oil & Gas Sent: 24 April 2020 (Global Supply Manager) Subject: Open Order Length of Service: 13 years

Great Andrew, thank you very much for sorting out the PCBs for these assemblies, really appreciated.

Kind Regards

Company Type: Automotive Sent: 23 April 2020 (Head of Quality) Subject: Brake Cable Assy Length of Service: New

Hi Andrew,

That's great, I will sign off the PPAP Documentation and email you back.

Many thanks

Company Type: Electronics Development Sent: 21 April 2020 (Hazardous Area Manager) Subject: XXXXX Doc Approval Length of Service: 12 Years

Hi Andrew,

I have updated the parts list and submitted it for internal approval. Draft copy attached.

Thanks for spotting and pointing out the error, appreciated.

Kind Regards

Company Type: Electronics Development Sent: 20 April 2020 (Project Leader) Subject: XXXXX Doc update Length of Service: 12 Years

Morning Andrew,

I am well thank you and I hope you are too.

Apologies for the delay as I was on holiday last week.

Yes you are correct. This should be XXXXXX-X. Thanks for pointing out the discrepancy/

Kind Regards

Company Type: Medical Equipment Sent: 17 April 2020 (Operations Director) Subject: XXXXX Product Delivery Length of Service: 18 Years

Many thanks for the update Rachel!

Have a nice weekend and stay safe.

Best Regards

Company Type: Oil & Gas Sent: 17 April 2020 (Engineering Manager) Subject: Modifications Length of Service: 6 Years

Hi Andrew,

Responses below from the questions this morning, appreciate your review 

  • Does not require Class 3 PCB for this project.
  • Please solder to component to copper pad.
  • Single Sided PCB 4-layer.

Hope this clears up the issues, let me know if not.

Many Thanks again

Regards

Company Type: Electronics Development Sent: 16 April 2020 (Project Engineer) Subject: Drawing Update Length of Service: 12 Years

Hi Andrew

I good thank you, I hope you are also

I've asked Tom to fix XXXXXXX he should be on with this, I will correct the reference on XXXXXXXX.

Thanks for your reviewing & feedback

Best Regards

Company Type: Sensors & Valves Sent: 14 April 2020 (Operations Manager) Subject: XXXX Meter Product Length of Service: 2 Years

Thanks the prompt update Arthur,

Have a good weekend.

Regards

Company Type: Sensors & Values Sent: 14 April 2020 (Operations Manager) Subject: XXXX Meter Product Length of Service: 2 Years

Thanks Arthur,

I appreciate the update and will hopefully speak later this week.

Many thanks

Company Type: Electronics Development Sent: 06 April 2020 (Global Quality Manager) Subject: DXXXX Plastic Moulding Length of Service: 12 Years

Hello Lee,

Great, appreciate the work carried out, please start the conversation with them about the XXXX product, we will have a more meaningful conversation about the XXXX later this week.

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 03 April 2020 (Quality/Production Manager) Subject: Update Length of Service: 6 Years

Hello Lee and Andy,

I hope you're both well.

Firstly, thank you very much for your efforts of getting the “big order” shipped out this week.

I was just wondering if we could just have a catch up on Monday to see where we are with the remaining units, much appreciated.

Speak then.

Thanks.

Company Type: Electronics Development Sent: 03 April 2020 (Lead Administrator) Subject: Documentation Shared Length of Service: 12 Years

Morning Andrew

I have forwarded this on to XXXXXX XXXXXX for some guidance and will get back to you as soon as possible.

Thanks for reviewing and pointing out the drawing issue.

Company Type: Sensors & Valves Sent: 01 April 2020 (Operations Manager) Subject: XXXXX Amp (ATEX) Length of Service: 2 Years

Thanks Simon, I appreciate the update.

Keep me posted going forward.

Thanks again

Company Type: Sensors & Valves Sent: 01 April 2020 (Operations Manager) Subject: XXXXX Amp Length of Service: 2 Years

Thanks for the update Andrew,

Can you advise the supplier name so I can update XXXXXX QA system

Thanks

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 30 March 2020 (Quality Manager) Subject: Carrier Details Length of Service: 6 Years

Hello Lee,

Great spot, regarding the invoices.

Apologies - I thought I had already sent to you guys.

Attached now.

Thank you.

Company Type: Electronics Development Sent: 26 March 2020 (Lead Administrator) Subject: Documentation Transmittals Length of Service: 12 Years

Thanks for all the signed transmittals and support, Andrew

Hope you're well during this weird time

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 20 March 2020 (Production Coordinator) Subject: Shipping Length of Service: 6 Years

Thanks for the signed delivery paperwork and your help with the carrier, Rob

Much appreciated.

Company Type: Electronics Development Sent: 17 March 2020 (Senior Quality Engineer) Subject: Shared Documentation Length of Service: 12 Years

Hi Andrew,

Thanks for pointing this out. XXXXXXXX XXXXX, our hazardous area manager will need to confirm.

Kind Regards

Company Type: Automotive Sent: 13 March 2020 (Hardware Manager) Subject: Datapack Update Length of Service: 10 Years

Thanks for spotting this Andrew,

I will update and send out a new datapack ASAP.

Thanks again, appreciated

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 11 March 2020 (Quality Manager) Subject: Line Pictures Length of Service: 6 Years

Hello Andrew,

That's great, thanks for the pictures of the product line for the XXXX XXXXX.

We will use these in our presentation to our customers.

Thanks.

Company Type: Oil & Gas Sent: 11 March 2020 (Purchasing & Spares Sales Co-ordinator) Subject: XX-XXX Length of Service: 7 Years

Thanks Andrew,

Please use the Metalworks from previous batch as suggested, really appreciate that.

Kind Regards

Company Type: Measurement Devices Sent: 09 March 2020 (Purchasing Manager) Subject: XXXX C of C PCB Length of Service: 4 Years

Good morning Andrew,

Many thanks for your email request, apologies should have issued with Kit

Please find attached the C of C's requested.

Kind regards

Company Type: Automotive Sent: 04 March 2020 (Hardware Manager) Subject: Datapack Update Length of Service: 10 Years

Hi Andrew I will make a new data pack available but essentially it is the same BoM in any case.

I appreciate you pointing out the error within the BOM issued.

Many Thanks

Company Type: Electronics Development Sent: 03 March 2020 (Lead Administrator) Subject: Documentation Updates Length of Service: 12 Years

Hi Andrew

I've checked this with the electronic engineers and apparently it should not have been included in the production pack as you pointed out.
Therefore I have updated the register for the XXXX and will send over to you once approved.

It was an error on the drawing, it should have been XXXXXXXXX just for info. It has now been archived.

Many Thanks Again

Company Type: Wiring Cable Harnesses Sent: 02 March 2020 (Technical Manager) Subject: Product Issue Length of Service: NEW

Thank you Andrew for your detailed investigation.

XXXXXX, according to ACL and report issued these returned products are working correctly.
Please contact Andrew to arrange collection and review internally.

Apologies Andrew

Best regards

Company Type: Oil & Gas Sent: 02 March 2020 (Senior Test Engineer) Subject: Product XXXXXXX Length of Service: 6 Years

Hi Andrew

I have corrected the attached document for this error found when reviewed at ACL and updated the documents our end. Please replace XXXXXX_C on your records with the attached.

Our system changed to reflect this too for future orders.

Many Thanks for pointing out the error

Company Type: Electronics Development Sent: 02 March 2020 (Lead Administrator) Subject: Documentation Updates Length of Service: 12 Years

HI Andrew

Apologies, anything with a P reference just hasn't been revision checked which is an admin element right at the end of the approval process.

Thank you for pointing this out after your review of released documentation.

I'll send over the correct PDFs and the one you are missing.

Thanks again

Company Type: Medical Equipment Sent: 27 February 2020 (Operations Director) Subject: Product Delivery Length of Service: 18 Years

Thank you Rachel! For arranging the delivery of the XXXXXXX Products.

Have a nice weekend!

Best Regards

Company Type: Electronics Development Sent: 27 February 2020 (Operations Support Manager) Subject: Supplier Review Length of Service: 12 Years

Hi Lee & Andrew

As always it a good session with you guys.

Thanks you

Company Type: Military/Commercial Sent: 25 February 2020 (Sales, Marketing and Manufacturing Director) Subject: Visit Length of Service: NEW

Hi Adrian,

Thank you for this, we will get the NDA signed and scanned copy back to you.

We will also get the items together to send up to you so you can go out for quotes.

Thank you for hosting us, speak soon.

Company Type: Electronics Development Sent: 25 February 2020 (Technology Specialist) Subject: XXXX Product Length of Service: 12 Years

Hi Andrew,

We will update this parts list to reflect the change and resend the pack asap.

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 25 February 2020 (Senior Electronics Engineer) Subject: Pre Pot Test Length of Service: 6 Years

Hi

Thanks for the photos. I hadn't realised how we had changed the metal work! I will need to check the drawings to see if that is affecting the results.

Thank you for letting me know and supporting.

Company Type: Railway Sent: 24 February 2020 (Operations Manager) Subject: Cables Length of Service: 9 Years

Hi Lee,

Thanks for the support, unfortunately, unable to issue PO until we get them from our customer.
Once we have more assurance, we will to raise PO then to reduce lead time.

Thank you for your patients in this matter.

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 22 November 2019 (Quality Manager) Subject: Concession Length of Service: 6 Years

Hello Andrew,

Thank you for the confirmation and input, regarding the torque setting.

I will keep you updated.

Kind Regards

Company Type: Mechanical Valves Sent: 18 February 2020 (Quality Manager) Subject: XXXX Inspection Doc Length of Service: 5 Years

HI Andrew,

Apologies we appear to keep missing each other's calls.

Just checked over the inspection document looks perfect to me- thanks for your input.

Regards

Company Type: Energy-Efficient Systems Sent: 13 February 2020 (Senior Project Manager) Subject: Control PCB Assembly Length of Service: NEW

Lee/Arthur,

Parts have arrived and look great, the team are looking to get them up and running now.

Many thanks for your help and support in producing these items.

Best regards

Company Type: Electronics Development Sent: 12 February 2020 (Lead Administrator) Subject: Product Updates Length of Service: 12 Years

HI Andrew

Yes please do so. That is a typo at our end.
Thank you for highlighting this after reviewing, I will see that it is amended at our end.

Many thanks

Company Type: Automotive Sent: 11 February 2020 (Head of Quality) Subject: Brake Cable Assy Length of Service: NEW

Hello Andrew,

The PPAP Samples arrived today.. attached is the signed approved PSW.

Thank you for the work carried out to complete.

Regards

Company Type: Electronics Development Sent: 10 February 2020 (Purchasing Manager) Subject: XXXX Product Length of Service: 12 Years

Hi Arthur,

Thanks for the clarification Arthur. I'll look to get the PO raised.

Thanks again

Company Type: Electronics Development Sent: 07 February 2020 (Purchasing Manager) Subject: XXXX Product Length of Service: 12 Years

Hi Arthur,

Thank you for updating the quote to latest pack - much appreciated.

Thanks

Company Type: Oil & Gas Sent: 10 February 2020 (Quality/HSE Manager) Subject: Questionnaire for National Grid Length of Service: 18 Years

Thank you for updating the Questionnaire, I will now submit.

All good here - hope you are all surviving the weather.

Regards

Company Type: Electronics Development Sent: 07 February 2020 (Senior Quality Engineer) Subject: XXXX Units Length of Service: 12 Years

Thanks for chasing and keeping me informed Andrew.

Regards

Company Type: Automotive Sent: 06 February 2020 (Purchasing Manager) Subject: Supplier Scorecard Length of Service: 10 Years

Hi Andrew,

Thank you for your response, apologies late reply have been pulled from one disaster to the next one and hardly at my desk this week, thank you for reviewing I totally agree the issues are not down to ACL, I will amend non-ACL on scorecard at once.

Thank you for your patience.

Company Type: Oil & Gas Sent: 05 February 2020 (Supplier Quality Engineer) Subject: Job Role Length of Service: 6 Years

Hello all,

I am going to be changing role internally at Bifold from Supplier Quality Engineer to Internal Quality Engineering.

XXXX XXXXXX is going to be taking over the role as Supplier Quality Engineer and moving forward will be your new point of contact for any Quality related issues.

Within my new role I will be supporting XXXX where necessary with any quality related issues.

Thank you all for your support and guidance over the years.

Kind regards

Company Type: Electronics Development Sent: 04 February 2020 (Technology Specialist) Subject: XXXX Product Length of Service: 12 Years

Hi Andrew,

Yes, you are right, it should reference revision C.

Thank you for taking the time to review the documentation received – much appreciated.

We will amend and resubmit.

Best Regards

Company Type: Automotive Sent: 04 February 2020 (Senior Software Engineer) Subject: Module Update Length of Service: 10 Years

Good morning Simon,

Apologies, I must have missed your email yesterday.

Many thanks for the reminder

I'll take a look in the next 10 minutes.

Kind regards

Company Type: Aviation & Industrial Support Equipment Sent: 30 January 2020 (Senior Inspector/Quality Technician) Subject: Fair Reports Length of Service: 8 Years

Afternoon Andrew

The documents have arrived in good order.
Thank you for issuing the Fair Reports in a timely manner – much appreciated.

Thanks again

Regards

Company Type: Electronics Development Sent: 30 January 2020 (Hazardous Area Manager) Subject: XXXXX Wires Length of Service: 12 Years

Hi Andrew,

Thanks for the information provided, much appreciated. I have created a concession to our quality system.

Please quote concession number TCR0056 on your certificate of conformance etc.

Regards

Company Type: Automotive Sent: 29 January 2020 (Senior Quality Engineer) Subject: Info Length of Service: 10 Years

Hi Ash,

Thank you very much for the update. I will raise the case internally about missing lockgates.

Kind regards

Company Type: Automotive Sent: 20 January 2020 (Purchasing Manager) Subject: Alternative Component Length of Service: 10 Years

Hi Lee

Thanks for the quick response. Purchase order has been authorised and the units and Crystals will be winging their way to you tomorrow. XXXXX will be sending a copy of the order to you today.

Thanks

Company Type: Electronics Development Sent: 20 January 2020 (Product Manager) Subject: XXXXXX Visit Length of Service: 12 Years

Good afternoon all,

Just want to say thanks for your time last week and educating me in not only the innovative products you get involved in but a thorough understanding on how you function as a business and your technical capabilities.
The take-away action for me was to issue yourselves with a current production pack for our XXXX-XX-XX variant of the Profiler allowing you to get a good understanding of how this is currently manufactured.

QA have informed me that the register on the Production pack needs revising and once this is done it'll be issued to yourselves via One Drive.

Once you're in receipt of the Production pack I'll send a “request for quote” for a specific length unit allowing you to create a proposal.

Thanks again and no doubt we'll catch up soon.

Regards

Company Type: Electronics Development Sent: 21 January 2020 (RPA Designate) Subject: Radiation Source Audit Length of Service: 12 Years

Hi Andrew,

Thank you for your prompt response.

Having read the previous audit report, I believe this audit will only need to last half a day.

Kind Regards

Company Type: Automotive Sent: 17 January 2020 (Senior Buyer) Subject: Brake Cable Assy Length of Service: NEW

Hi Arthur,

Thank you I will check with our Accounts team that you are set-up.

Regards

Company Type: Automotive Sent: 15 January 2020 (Programme Manager) Subject: PVC Tubing Length of Service: NEW

Hi Lee,

A sample would be great – perhaps about 300mm.

Thank you for investigating and finding a better alternative.

Much appreciated

Company Type: Electronics Development Sent: 14 January 2020 (Senior Hazarders Area Engineer) Subject: Module Potting Length of Service: 12 Years

Hi Andrew,

Thank you for the report, very interesting

The wax then had the best results, from the pictures it didn't appear that heating up the mould with the wax made too much difference so would suggest that this is probably not necessary. But I can update the procedure to state use the wax release, can you send me the data sheet?

Many Thanks again

Company Type: Sensors & Valves Sent: 08 January 2020 (Operations Manager) Subject: XXXXX Amp Length of Service: 2 Years

Thanks Simon,

That is a promising result.

Once received, we will build into a complete unit and hopefully give the go ahead to complete the remaining units.

Regards & Thanks again

Company Type: Automotive Sent: 08 January 2020 (Senior Engineer) Subject: ISO Accreditation Length of Service: 2 Years

Hi Andrew

Perfect, thanks for the quick response.

Company Type: Electronics Development Sent: 07 January 2020 (Lead Administrator) Subject: Product Updates Length of Service: 12 Years

Hi Andrew

Apologies, I must have saved the transmittal return notice without reading the entire email.

Please find drawing attached

Many thanks for reviewing

Company Type: Sensors & Valves Sent: 06 January 2020 (Operations Manager) Subject: XXXXX Amp Length of Service: 2 Years

Thanks for the schedule Simon, much appreciated

Can you please action per my inserts in red below and report back

Many Thanks

Company Type: Mechanical Valves Sent: 06 January 2020 (Head of Business Operations) Subject: Sensor Assembly Length of Service: 5 Years

Hi,

We have one of our team on his way – he should be with you shortly, and will wait for the sensor to be replaced.

Appreciate your quick turnaround, can we ensure a quick test is completed on the sensor to ensure it is functioning, this would be much appreciated.

Cheers

Company Type: Oil & Gas Sent: 03 January 2020 (Purchasing & Spares Sales Co-ordinator) Subject: Suggested Alternative Length of Service: 7 Years

Hi Lee,

All is good here, happy new year to you and the team.

I can confirm that the part suggested (MC703-1051, order code 2984095) is a suitable replacement.

Thank you for your support in finding an alternative.

Kind Regards

Company Type: Automotive Sent: 23 December 2019 (Quality Compliance Manager) Subject: IMDS Length of Service: 17 Years

Hi Lee, Andrew.

Well it's been a difficult, successful year. I think we are over the hill as they say.

Just want to wish you and your family a happy Christmas, and all the best for 2020.

Thank you for everything as always & the team at ACL.

Company Type: Automotive Sent: 23 December 2019 (Senior Quality Engineer) Subject: Products Length of Service: 9 Years

Hi Andrew,

Thank you for the update.

I would like to take this opportunity to wish everybody at ACL Merry Christmas and happy New Year. I look forward to working with you again in 2020.

Thanks for your help & support through 2019.

Best wishes

Company Type: Mechanical Valves Sent: 20 December 2019 (Quality Manager) Subject: XXXXX Product Length of Service: 4 Years

Hi Andrew,

Thank you for that for looking into the D of Cs. If we don't speak again this side of Christmas have a good one, and all the best & Thank you and ACL for product support during 2019.

Regards

Company Type: Oil & Gas Sent: 20 December 2019 (Production Manager) Subject: ACL Length of Service: 5 Years

Good morning All,

I'd just like to say thank you for the gifts that Contrec received and more importantly thank you for your support over the last year.

I hope everyone at ACL has a well-deserved Christmas break! And  Thank you all

Kind Regards

Company Type: Electronics Development Sent: 16 December 2019 (Project Leader) Subject: Product Updates Length of Service: 11 Years

Hi Andrew,

Yes I am thank you and hope you are also.

Great, thank you for letting me know the units will be dispatched today.

Yes please can you also send back the 1 x XXXX

Thanks

Kind Regards

Company Type: Automotive Sent: 10 December 2019 (Senior Software Engineer) Subject: Testing Length of Service: 9 Years

Hi Simon,

That's great, thanks for all your help resolving the test and associated labels.

Everything looks good to proceed.

Kind regards

Company Type: Automotive Sent: 10 December 2019 (Senior Quality Engineer) Subject: PPAP Length of Service: 9 Years

Hi Andrew,

Thank you very much for the documents and your help. It is greatly appreciated.

I have been advised by XXXXXX  XXXXXX we are on rev. B.

Would it be possible to amend documents to reflect this change, going forward

Kind regards

Company Type: Oil & Gas Sent: 10 December 2019 (Technical Lead) Subject: PCB Data Length of Service: 18 Years

Andrew Thanks for the PCB supporting data for product board XXXXXXX

It is much appreciated.

Have a good day

Company Type: Medical Equipment Sent: 03 December 2019 (Operations Director) Subject: Product Noise Tests Length of Service: 17 Years

Thank you Andrew! Excellent information!

The graphs and data match what we are seeing here all is good.

Best Regards

Company Type: Automotive Sent: 02 December 2019 (Quality Compliance Manager) Subject: IMDS Length of Service: 17 Years

Hi Andrew

Thank you for that. I did assume lead free however the original MDS from 2014 stated lead %.
I will update out IMDS with this one and the others received.

Thank you

Company Type: Oil & Gas Sent: 29 November 2019 (Global Supply Manager) Subject: Open Order Length of Service: 12 Years

Great, thanks for confirming dispatch today, much appreciated,Lee.

Best Regards

Company Type: Oil & Gas Sent: 28 November 2019 (Senior Quality Engineer) Subject: Repair Responses Length of Service: 18 Years

Hi Andrew,

Thanks for the reports, regarding repairs carried out for XXXXX products, appreciated.

Thanks

Company Type: Oil & Gas Sent: 28 November 2019 (Quality Manager) Subject: Questionnaire for National Grid Length of Service: 18 Years

Hi Andrew

Thank you so much for doing this and helping by highlighting changes.  Much appreciated.

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 22 November 2019 (Quality Manager) Subject: Project Review Length of Service: 5 Years

Hello Lee,

Thank you very much for the update.

A call next Thursday would be very beneficial to all.

We will then be able to provide you with an update from our side.

XXXXXX mentioned to me that yesterday went well, which is a relief but also a huge positive!

Thanks

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 22 November 2019 (Operations Manager) Subject: DNV Audit Length of Service: 6 Years

Nice work guys!

Looking forward to coming up soon to see it all for myself.

Only hearing good comments from auditor and Salunda Team in general.

Thanks Again all.

Kind regards

Company Type: Medical Products Sent: 18 November 2019 (Operations Manager) Subject: XXXXXX Parts Length of Service: 3 Years

Hi Lee,

Thanks for identifying the error in the B.O.M

No rush on the remainder so whenever you get the replacement screws will be fine to complete the order.

Many thanks

Company Type: GPS Solutions Sent: 18 November 2019 (Director) Subject: Product Build Length of Service: 3 Years

Hi Lee

That's brilliant - thanks for the update. We will schedule accordingly to get these boards up and running this week once they land as we have now completely depleted our stock!

Thanks again

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 15 November 2019 (Quality Manager) Subject: Project Review Length of Service: 5 Years

Hello Lee and Andrew,

I just wanted to send you both a quick email to say thank you for your time hosting us at ACL yesterday.

I believe the meeting was worthwhile and valuable moving the project forward.

We are working on the actions from the meeting, but one action I did want to mention briefly was the kit clear date, and confirming that by next Thursday, 21st November.

Thank you both again and have a good weekend.

Kind Regards

Company Type: Automotive Sent: 15 November 2019 (Quality Compliance Manager) Subject: IMDS Length of Service: 17 Years

Hi Andrew

Thank you for this it is appreciated.

Please keep us updated, regarding tests carried out on our behalf.

Thanks

Company Type: Medical Equipment Sent: 14 November 2019 (Operations Director) Subject: Product Request Length of Service: 17 Years

Hi Andrew,

Thank you Andrew - I will standing by for the breakdown from Lee.

Yes, let go ahead and ship a unit.

Thank you again - your assistance is greatly appreciated.

Best Regards

Company Type: Automotive Sent: 12 November 2019 (Engineering Director) Subject: Controller Length of Service: 7 Years

Hello Andrew,

Thanks for the update, regarding investigation into one of our Controllers

Thanks

Company Type: Sensors & Valves Sent: 12 November 2019 (Operations Manager) Subject: New Project XXXXXXXXX Length of Service: 1 Year

Hi Andrew,

Thank you for your time last week going through the project it was very useful and productive and it was much appreciated.

Regards

Company Type: Mechanical Valves Sent: 06 November 2019 (Head of Business Operations) Subject: XXXXX Product Length of Service: 4 Years

Hi Andrew,

Thanks for your help and support with XXXXXX yesterday.

Do you have an estimated delivery for the next 2 (or final 3) cable assemblies - we have the valves here ready for them to be integrated.

Also was there any discussions in relation to future testing.

Thanks

Company Type: Oil & Gas Sent: 05 November 2019 (Global Category Manager) Subject: XXXXX Drive Card Length of Service: 18 Years

Hi Andrew

The documents match what we have here, a good thing!  

We are likely to need your support in making a couple of mods to the PCB - including a small thermal switch and messing around with the sense of a logic input - all very minor and they will fit on the board easily.  

I need to do a few trials here over the rest of this week but should be able to get you a sketch to quote against during next week. 

We shall then also need a quote for a small trial production to double check the changes as we don't want to get anything wrong prior to a UL Certification, a process measured in years rather than months!

Many Thanks

Company Type: Automotive Sent: 04 November 2019 (Software Senior Engineer) Subject: Calibration Length of Service: 9 Years

Good morning Andrew,

Apologies, I haven't done that yet, thanks for chasing much appreciated  - I'll get on it right away!

Kind regards

Company Type: Mechanical Valves Sent: 01 November 2019 (Head of Business Operations) Subject: XXXXX Product Length of Service: 4 Years

Afternoon Andrew,

Thanks for your support with the Urgent Cables required, apologies for the short notice,
I look forward to hearing back on Monday.

Have a good weekend.

Company Type: Automotive Sent: 01 November 2019 (Hardware Development Manager) Subject: Testing Length of Service: NEW

Hi Andrew

Thank you for your help with this and providing various contacts with info & links,
I will pass this onto my MD and our Technical Director, who are keen to explore this avenue.

Best regards

Company Type: Electronics Development Sent: 29 October 2019 (Administrator) Subject: Product Updates Length of Service: 11 Years

Many thanks for the prompt review and return of the document transmittal Andrew

Much Appreciated

Kind regards

Company Type: Electronics Development Sent: 28 October 2019 (Compliance Manager) Subject: XXXX BOM Cross Reference Length of Service: 11 Years

Hi Andrew,

Thanks, for the time taken to produce your differences report it is really helpful.

Have a good day

Kind Regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 25 October 2019 (Operations Manager) Subject: New Enquiry Length of Service: 2 Years

Good morning Lee

Only if that's not too much trouble! 

Again, we urgently need 16, so if you are able to rework/mod and dispatch those today, that would be great.

Many thanks for yours and Andrew's help.

Kind regards

Company Type: Medical Products Sent: 22 October 2019 (Operations Manager) Subject: XXXXXX Parts Length of Service: 2 Years

Morning Andrew,

I'm good thanks.

My apologies as I hadn't yet issued the firmware code to be uploaded onto the PCB.

Thank you for noticing and keeping me informed.

Please find these attached.
There should be a programming lead and instructions in the XXXX specification document.

I have copied in XXX  XXXXXXX who will be able to provide further information if required.

Many Thanks again

Company Type: Electronics Development Sent: 18 October 2019 (Project Leader) Subject: XXX XXXXX Project Length of Service: 10 Years

Good Morning Andrew,

I am thank you and hope you are too.

It was good to see you too & the meeting went well.

Can you give me the serial numbers please and I will forward you the concession number?

Kind Regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 17 October 2019 (Operations Manager) Subject: New Enquiry Length of Service: 2 Years

Hi Lee

Thank you for the feedback and apologies for this confusion!  I have sent the query to XXXX to check out the LED specification again and get back to you with his feedback. 
Please do not carry out any work on the assemblies until we have looked into this further - it looks like a part specification issue, then we will carry out the rework here (with an apology issued to yourselves of course!).

Thank you for your patience and understanding.

Kind regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 15 October 2019 (Production Manager) Subject: Product Mod Length of Service: 2 Years

Good morning Andrew

Many thanks, I appreciate the prompt response and the aim to meet my request.

The PCBA's were shipped last night so should arrive at ACL today.

Kind regards

Company Type: Automotive Sent: 11 October 2019 (Quality Compliance Manager) Subject: Visit Length of Service: 16 Years

Morning Lee & Andrew.

Thank you for coming back to so promptly, no problem at all, regarding this week.

Anytime next week s fine. I will try and get it to be in and out flying stop.

Appreciated

Company Type: Electronics Development Sent: 04 October 2019 (Electronics Engineering Manager) Subject: Obsolete Part Length of Service: 10 Years

Hi Lee,

Thanks for bringing this to our attention. I was not aware of issues with this part until now.

Please update us on what you find as alternatives and we can then discuss what to do next.

Really appreciate your help.

Cheers

Company Type: Electronics Development Sent: 03 October 2019 (Supplier Quality Engineer) Subject: Project Discussion Length of Service: 10 Years

Please do Arthur,

I really appreciate it, I know it is very short notice

Let's speak tomorrow, again much appreciated.

Best regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 02 October 2019 (Production Manager) Subject: Projects Meeting Length of Service: 2 Years

Dear Arthur,

Thank you for your follow up email. We certainly have enjoyed meeting you again and we look forward to the continuous development of our partnership.

We will be in touch soon in relation to our new exciting projects. I hope you'll enjoy the wine!

Thank you for your support. It is greatly appreciated!

Kindest regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 24 September 2019 (Quality Manager) Subject: XXXXX Product Length of Service: 10 Years

HI Andrew,

I'm good thanks (despite the rain!) and hope you are too.

Thanks for the update,

I'll keep an eye out for the returns, your help is much appreciated.

Best regards

Company Type: Automotive Sent: 19 September 2019 (Quality Engineer) Subject: Calibration Length of Service: 8 Years

Hi Andrew,

Thank you very much for your help.

There is one more item that might be fitted to some EOL tester at ACL.

If you manage to find those please send quote calibration and I will get it approved our side.

Thanks again for your support.

Best regards

Company Type: Manufacture and Design Electronic Test Equipment Sent: 13 September 2019 (Managing Director) Subject: RoHS - Phthalate Update Length of Service: 20 Years

Thanks for the RoHS update certificate appreciated,  Andrew.

Have a great weekend too.

Best Wishes

Company Type: Electronics Development Sent: 10 September 2019 (Supplier Quality Engineer) Subject: New XXXXX XXX XXXX Product Review Length of Service: 10 Years

Hi Andy,

Thanks for the mail and the investigation it's really appreciated!

Apologies it's been a week since we spoke last, been really busy as everyone is.

We will be inviting ACL up to XXXXXXXXX in the coming weeks to discuss further.

Best regards

Company Type: Electronics Development Sent: 10 September 2019 (Project Leader) Subject: New XXXXX XXX XXXX Product Length of Service: 10 Years

Thanks for the review of our  parts list for new project XXXXX XXX XXXX Andrew.

Kind Regards

Company Type: Automotive Sent: 09 September 2019 (Quality Engineer) Subject: XXXX Repairs Length of Service: 8 Years

Hi Andrew,

I hope you had nice weekend.

Thank you very much for the prompt shipping all repaired XXXXXX modules.

Best regards

Company Type: Automotive Sent: 06 September 2019 (Projects Manager) Subject: Product Repairs Length of Service: 8 Years

Hi Andrew,

I think that is perfectly acceptable given the situation.

Thank you very much for the time you have spent on this.

@XXXXXX XXXXX Please could you arrange for PO cover and manage the getting the repaired parts back to us.

Many Thanks

Company Type: Railway Sent: 04 September 2019 (Operations Manager) Subject: Products XXXXXX & XXXXXXXXX Length of Service: 8 Years

Hi Andy,

Thanks for being diligent,

I hope that the guys clarified the issue sufficiently last night.

Thanks again for your prompt action with the Filters.

Kind regards

Company Type: Electronics Development Sent: 30 August 2019 (Supplier Quality Engineer) Subject: New Project Manufacturing Length of Service: 10 Years

Thanks Arthur,

It's a team effort! And XXXXXX are very appreciative of all the hard work by the ACL team during this week and into next, please pass our gratitude to the full team!

Best regards

Company Type: Electronics Development Sent: 27 August 2019 (Stock and Materials Coordinator) Subject: PO XXXXXXX Length of Service: 10 Years

Thank You Simon,  couldn't of timed it any better I have 2 left.

The 50 units will defiantly help.

Best Regards

Company Type: Energy Products Sent: 12 August 2019 (Director) Subject: Quality Plan & Manufacture Length of Service: New

Hello,

Thanks for your help on this document, very much appreciated.

I have attached a signed copy of the document. Would you be able to sign and send back to me.

Thanks again

Regards

Company Type: Railway Sent: 14 August 2019 (Procurement Manager) Subject: Sensors Length of Service: 8 Years

Hi Andrew,

Many thanks for clarifying parts are available, I have just spoken to Andy Bos and he estimates that the information you are waiting for to carry out this conversion by end of this week.

Best regards

Company Type: Railway Sent: 14 August 2019 (Operations Manager) Subject: Quotation for XXXX-XXXXXX Length of Service: 8 Years

Hi Lee, Jessica,

Thanks for the support.

What is the lead time now since we have issued the connectors?

Cheers again for bringing this forward.

Kind regards

Company Type: Railway Sent: 13 August 2019 (Operations Manager) Subject: Quotation for XXXX-XXXXXX Length of Service: 8 Years

Hi Jessica,

Thanks for your help.

I have got these D-Connectors in stock.

I will drop them off tonight with the cables for Lee.

Many thanks again

Company Type: Automotive Sent: 12 August 2019 (Procurement Manager) Subject: Sensors Length of Service: 8 Years

Hi Andrew,

Thank you for update, is it possible to deliver the 254 pcs of F1-115-1355-001-N earlier please.

Another conversion PO I have spoken to Andy Boss and he is still working on data to release for you to complete conversion.

Appreciate all you are doing.

Best regards

Company Type: Medical Equipment Sent: 06 August 2019 (Quality Manager) Subject: User Guide Length of Service: 16 Years

Thanks Andrew

All is well. We are almost finished with our EN60601-1 safety testing which has been a big project.

Thanks again for your help

Company Type: Electronics Assemblies Sent: 06 August 2019 (Production Manager) Subject: PCB Assemblies Length of Service: New

Hi Lee,

Just a quick note to say thanks for taking the time to show me around your facilities.

As promised, please find the attached BOMs and Gerbers for the 3 PCBs that we're looking to manufacture.

I will also forward over the CAD models for the plastics in a separate email from my colleague.

Cheers

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 25 July 2019 (Quality Manager) Subject: DNV Audit Length of Service: 5 Years

Good afternoon Lee and team at ACL,

I just wanted to say, thank you very much for your continued support with this project, I understand us coming back with increased quantities can be frustrating however this is only based on the updates we are receiving from our customer.

Nonetheless, we do appreciate your handwork and endeavours.

With regards to a kick-off meeting, I have spoken to the team and we feel it would be more beneficial to have the meeting at ACL, mainly with XXXXX being able to see production areas etc.

Based on this, are you and the team available on either Tuesday (AM) 5th November or Thursday (AM) 7th November?

Please confirm.

Best Regards

Company Type: Electronics Development Sent: 22 July 2019 (Supplier Quality Engineer) Subject: PCB Accreditation Length of Service: 10 Years

Hi Andrew,

All good thanks, yourself?

I've forwarded this onto compliance and see response below.

Thanks for the proactive work, really appreciated!

Best regards

Company Type: Sensors & Valves Sent: 16 July 2019 (Operations Manager) Subject: Project XXXXXXXXX Length of Service: NEW

Hi Andrew,

I appreciate you looking into this for us. Please advise the PCB suppliers to go ahead with this.

Support appreciated.

Best Regards

Company Type: Automotive Sent: 15 July 2019 (Quality Manager) Subject: RoHS 3 Length of Service: 6 Years

RoHS 3 Certificate received

Thanks for your support Andrew

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 12 July 2019 (Quality Manager) Subject: DNV Audit Length of Service: 4 Years

Hello Andrew,

Great to hear we are in agreement with a pre-audit.

Lets have another discussion when the production schedule is clear.

Thanks and have a good weekend.

Kind Regards

Company Type: Medical Equipment Sent: 11July 2019 (Quality Manager) Subject: Packaging & Labelling Length of Service: 16 Years

Thanks Andrew.

All good on this side.

I'll be sending a revised User Guide for signature in the next couple of days and I think we will soon be current with our IEC 60601-1 certification.

Thank again for your help.

Company Type: Sensors & Valves Sent: 10 July 2019 (Operations Manager) Subject: Project XXXXXXXXX Length of Service: New

Good Afternoon Andrew,

Thanks for providing the response from the PCB supplier. 

The drawing in particular was useful as it helped us understand the reason behind the 18um top layer.

Help, appreciated

Regards

Company Type: Oil & Gas Sent: 09 July 2019 (Global Category Manager) Subject: Site visit Length of Service: 17 years

Hi Arthur,

Once again thank you all for your hospitality and time spent with me yesterday.

Thank all involved at ACL during my visit, very much appreciated

Speak soon

Regards

Company Type: Automotive Sent: 08 July 2019 (Quality Compliance Manager) Subject: Labels Length of Service: 16 years

Morning

Got the Labels, look perfect thanks

Regards

Company Type: Automotive Sent: 05 July 2019 (Projects Manager) Subject: Product XXX-XXXX Length of Service: 8 years

Hi Andrew please find attached. Exactly the same but with the date error corrected, as per your observation well spotted.

The new RoHS 3 sounds complicated. If you ever released a certificate under RoHS 2 for this product I think that would be fine for now.

Thank you for looking into this for us.

Regards

Company Type: Automotive Sent: 04 July 2019 (Quality Manager) Subject: RoHS 3 Length of Service: 6 years

Thanks Andrew,

I've been with the auditor all day.

Thank you for advising on the RoHS 3 status I know the reg is changing and we needed to have considered it.

Great

Company Type: Medical Equipment Sent: 04 July 2019 (Quality Manager) Subject: Transport Label for XXXXXXX Length of Service: 16 years

Thanks Andrew

I think this will work great.  I'll run this by the testing house to make certain it meets the criteria and will come back to you with updated documentation.

Great work, speak soon.

Company Type: Automotive Sent: 04 July 2019 (Quality Engineer) Subject: Product XXX-XXXX Change Length of Service: 8 years

Hi Andrew,

Thank you for this information.

As I am submitting IMDS to XXXXXX tomorrow, so appreciate the time & help.

Kind Regards

Company Type: Automotive Sent: 04 July 2019 (Projects Manager) Subject: Product XXX-XXXX Change Length of Service: 8 years

Well spotted Andrew, Looks like I have slipped up again!

If ok with you I will send just the single PDF ad-hock for completes of your records.

Thanks again, appreciate the verification of documents

Thanks

Company Type: Electronics Development Sent: 03 July 2019 (Supplier Quality Engineer) Subject: XXXXX Product Length of Service: 10 years

Hi Lee,

Thanks for the quick feedback!

Much appreciated, look forward to seeing you next week for discussions on new project.

Regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 28 June 2019 (Production Manager) Subject: Rivet Machine Length of Service: 10 years

Hi Rachel,

Thanks for the quote - we appreciate ACL having our Rivet Machine repaired/serviced, we will raise a PO for this work.

Thank again,

Regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 28 June 2019 (Quality Assurance Manager) Subject: RoHS Declaration Length of Service: 10 years

Hi Andrew,

That's great thanks.

The RoHS 3 Certificate looks good

I'm very much looking forward to enjoying a sunny weekend and hope you do to

Best regards

Company Type: Medical Equipment Sent: 27 June 2019 (Director) Subject: Transport Label Length of Service: 16 years

Thank you for your quick reply Andrew - XXXX is away from the office until the middle of next week.

She will come back to you then.

Best Regards

Company Type: Medical Equipment Sent: 25 June 2019 (Quality Manager) Subject: Pressure Test Data Length of Service: 16 years

Yeah! Thanks for the plastic datasheets and technical information, I will pass this onto the testing authority

Thanks again - have a great day.

Company Type: Analytical Equipment Sent: 19 June 2019 (Buyer) Subject: EOL Part Length of Service: 8 years

Hi Andrew,

Thank you for the information, regarding the end of life part, I will pass this information onto our design team.

Kind regards

Company Type: Electronic Systems Sent: 19 June 2019 (Production Manager) Subject: Product XXXX Documentation Length of Service: 10 years

Hi Andrew,

This document has post build instructions for XXXXXXXX test Dept, so you will not need it.

Thanks for checking and validating the information provided.

Regards

Company Type: Sensors & Valves Sent: 12 June 2019 (Operations Manager) Subject: PO XXXXXX Length of Service: NEW

Thanks for completing the questionnaire Arthur.

I will get this processed through our supply chain, PO's to follow.

Best Regards

Company Type: Medical Equipment Sent: 07 June 2019 (Quality Manager) Subject: ISO Certification Length of Service: 16 Years

Thanks Andrew. And congratulations. These odd pieces of paper represent a hell of a lot of work.

Thank you again for updated cert and all you do for XXXXXXXXX

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 07 June 2019 (Quality Manager) Subject: ISO Certification Length of Service: 4 Years

Hello Andrew,

Good to hear from you, thank you for the email and new ISO 9001:2015 cert.

Well done on the re-cert audit!

Kind Regards

Company Type: Automotive Sent: 07 June 2019 (Purchasing) Subject: ISO Certification Length of Service: 6 Years

Thanks for the updated ISO Certificate Andrew, well remembered

Have a good weekend

Regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 07 June 2019 (Quality Assurance Manager) Subject: Audit Length of Service: 10 Years

Hi Andrew,

Good to meet you too and thanks again for your time during the audit and thank everyone at ACL who was involved in the audit process.

Best regards

Company Type: Scientific Products. Sent: 06 June 2019 (Manager) Subject: Validation Test Data Length of Service: 18 Years

Thanks Lee - Paul volunteered to pick them up on his way home tonight, much appreciated.

Thanks for your help!

Have a good evening

Company Type: Automotive Sent: 05 June 2019 (Senior Projects Electronics Engineer) Subject: Track Unit Length of Service: 16 Years

I am well and it was also good speaking to you.

Many thanks for that end of line test log, all seems ok to me.

Kind Regards

Company Type: Electronics Development Sent: 03 June 2019 (Senior Administrator) Subject: Datapacks Length of Service: 10 Years

Thank you Andrew for the prompt return of the transmittals for the datapacks received.

Kind regards

Company Type: Medical Equipment Sent: 31 May 2019 (Director) Subject: Service Length of Service: 16 Years

Thank you Andrew - this is perfect! XXXXXX Service Requests have now officially been closed.

Your efforts were much appreciated

Best Regards

Company Type: 30 May 2019 (Senior Quality Inspector) Sent: PPAP Documentation Subject: Head Thermal Fuse Length of Service: 1 Year

Hi Andrew,

I have received the PPAP Documentation thanks, I have forwarded the email to XXXX our STA.

Thanks again, looks good.

Company Type: Medical Equipment Sent: 29 May 2019 (Quality Manager) Subject: Head Thermal Fuse Length of Service: 16 Years

The information/tests provided will satisfy the overseas authority.

Perfect! Thanks Andrew.

Company Type: Medical Equipment Sent: 23 May 2019 (Quality Manager) Subject: Documentation Length of Service: 16 Years

Hi Andrew

Congrats on ISO Audit.

I'm fine with your response on the LED test documentation.

All good, should satisfy requirements.

Thanks for your help as always, much appreciated.

Company Type: Automotive Sent: 17 May 2019 (Project Manager) Subject: Product XXX-XXX-XXX Length of Service: 8 Years

Hi Lee,

Understood & thank you. It looks like a quick fix so shouldn't cause issues, your help was much appreciated.

I'll give you an update on the jig on Monday.

Thanks

Company Type: Automotive Sent: 17 May 2019 (Quality Engineer) Subject: PPAP Info Length of Service: 8 Years

Hi Andrew,

Thank you for prompt response as always.

I will inform our customer accordingly.

Have a nice weekend.

Best regards

Company Type: Electronics Development Sent: 13 May 2019 (Proposals Engineer) Subject: Product Quoteo Length of Service: 10 Years

Thank you for letting me know Jessica, this moves the project forward.

I ook forward to hearing from you soon

Kind regards

Company Type: Electronics Development Sent: 10 May 2019 (Senior Test Technician) Subject: Product Telco Length of Service: 10 Years

Good morning Arthur,

Thanks for the update. I'm looking forward to receiving the units.

Have a good weekend.

Best regards

Company Type: Oil & Gas Sent: 09 May 2019 (Senior Quality Engineer) Subject: Test Procedure Length of Service: 17 Years

Hi Andrew, apologies for the delay, as attached are the 2 XXXXX approved Test Procedures for your records.

Again Thanks to yourself & Simon for reviewing and updating.

Rgds

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 03 May 2019 (Operations Manager) Subject: Medical Products Length of Service: 2 Years

Hi Clare,

Many thanks for sending the Audit report through.

ACL have always been on top of the Quality side of things.

Andrew - I'm just in the process of transferring ownership and control of all the other components that go into the assembly of the POD to ACL (Apart from the plastic moulded parts).

With this in mind, what details would I need to supply to ACL which would allow for the full traceability of the assembled product in which you kindly suggested.

Best Regards

Company Type: Medical Products Sent: 02 May 2019 (Senior Auditor) Subject: Supplier Audit - Certified Body (for customer) Length of Service: NEW

Hi Andrew/Adam

Please see attached the report of the audit conducted at ACL on Tuesday 30th April 2019.

Andrew - many thanks for your help with the audit and for your hospitality on the day shown by all at ACL.

It really was a pleasure to visit the company, and the audit confirmed that you have implemented a very robust and effective system.

Adam - During the audit Andrew and I discussed the provision of an additional document for each delivery which will give full traceability of all components used in the batch delivered. Although, ACL could always provide traceability for a batch at a later date, it is recommended that you request that your receive this document within your delivery information.

Please can you liaise with Andrew to confirm that this document is required?

Please let me know if you have any questions relating to the report or require any amendments.

Many Thanks again

Best regards

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 02 May 2019 (Quality Assurance Manager) Subject: Rivet Machine Length of Service: 10 Years

Hi Andrew,

That's great thanks, really appreciate the efforts to find a company to service our Rivet Machine.

Have a good weekend

Best regards

Company Type: Oil & Gas Sent: 01 May 2019 (Senior Quality Engineer) Subject: Purchase Order Length of Service: 17 Years

Hi Andrew/Lee

Sorry for the delay in getting back to you on this one. Please can we cancel this order as we will be changing to the XXXXXXX's when they are released from pre-production.

Thank you for pointing this out, during your checks at ACL.

We made need to place a small order for the XXXXXXX's in the future depending on when the new board is released from development.

Kind Regards

Company Type: Electronics Development Sent: 29 April 2019 (Senior Quality Engineer) Subject: PCN Length of Service: 10 Years

Thanks for information Andy - regarding the 'FLLD261' Diode which is no longer manufactured, we will review internally!

Nice and sunny here in NY… I'm sure it'll be the same in Manchester!

Thank again for keeping XXXXXXXX informed off obsolescence parts.

Best regards

Company Type: Oil & Gas Sent: 29 April 2019 (Expeditor) Subject: Length of Service: 5 Years

Thanks for letting us know Lee, the date suggested should be fine.

Thank you for keeping me updated.

Regards

Company Type: Electronics Development Sent: 26 April 2019 (Senior Quality Engineer) Subject: ACL Visit Length of Service: 10 Years

Hi all,

Again, I'd just like to reiterate my appreciation for the hospitality during the visit/audit, always great to catch up with you guys.

I will have the audit report finished within the next two weeks after my travels.

However I will say there were no major/minor comments found during the audit, and from my opinion you are doing a great job in guiding ACL forward which is refreshing to see in a supplier - so thankyou again!

Please pass my appreciation to the team and thank them for their efforts also during our visit.

Moving forward ACL are going to be a key supplier in the growth of both businesses, and I'm happy to have such great feedback to give out internally to stakeholders.

Have a great weekend guys!

Best regards

Company Type: Electronics Development Sent: 17 April 2019 (Approvals Manager) Subject: Visit Length of Service: 10 Years

Excellent, thank you for incorporation our new product design for our meeting tomorrow

Thanks again

Company Type: Electronics Development Sent: 17 April 2019 (Purchasing) Subject: Potted Displays Length of Service: 10 Years

Hi Andrew,

Thank you for checking the potted displays.

Please continue to do so, it is appreciated.

Yes we will go ahead with using these lenses.

I am looking at moving to a different supplier.

Regards

Company Type: Oil & Gas Sent: 16 April 2019 (Senior Electronics Engineer) Subject: Purchase Order Length of Service: 2 Years

Hi Arthur

Many thanks ACL for finishing the PCB assemblies and sending it over.

May I request you to address the delivery note to following address please (as requested by our purchasing team) and resend the electronic copy of it to me.

Many thanks again

Company Type: GPS Solutions Sent: 12 April 2019 (Director) Subject: Proposition Length of Service: 2 Years

Thanks for this guys,

I'm sure XXXXX and I will sit down and review this together in detail on Monday but on the face of it you have covered all points.

Thanks again for the prompt delivery of what I understand to be xxx units today.

Have a great weekend all at ACL

Company Type: Automotive Sent: 12 April 2019 (Hardware Manager) Subject: XX-XXX-XXX PPAP Length of Service: 8 Years

That sounds ok to me Andrew.

Appreciate the time taken to put the PPAP documentation together.

Thanks for letting us know the XX-XXX-XXX modules are leaving tonight.

Thanks, regards

Company Type: Oil & Gas Sent: 12 April 2019 (Senior Electronics Engineer) Subject: Purchase Order Length of Service: 2 Years

Hi Arthur,

Thanks for processing this order through quickly.

Yes, please send all XXX PCB assemblies and label.

Could you also please arrange to send back the excess material (Maxim ICs) along with the finished PCB assemblies?

Many Thanks again to ACL

Company Type: Mechanical Valves Sent: 12 April 2019 (Director of Innovation & Technology) Subject: XXXXX Product Length of Service: 3 Years

Hi Andrew,

Many thanks for putting a packaging procedure in place for or XXXXX Product, much appreciated.

Have a good weekend

Company Type: Electronics Development Sent: 12 April 2019 (Senior Quality Engineer) Subject: XXXX Monitoring Length of Service: 10 Years

Thanks for test result & feedback Andrew!

I'm out of office till late next week but will be following up with an agenda for the audit soon as I'm back to office.

Have a great weekend!

Best Regards

Company Type: Electronics Development Sent: 10 April 2019 (Senior Technical Engineer) Subject: Assembly Parts Length of Service: 10 Years

Hi Andrew,

That's great. Thank you & Simon for getting some test sorted for the XXXX Product

I'm looking forward to these results.

Thanks again

Company Type: Oil & Gas Sent: 08 April 2019 (Senior Quality Engineer) Subject: Test Procedure Length of Service: 17 Years

Thanks Andrew,

As per our tele-con please find attached approved test schedule signed off for the original PCB part number in 2016 against xxx 204 Rev 1.

Thanks again to yourself & Simon for reviewing and updating.

Company Type: Automotive Sent: 08 April 2019 (Senior Test Technician) Subject: XX-XXX-XXX Datapack Length of Service: 8 Years

Awesome, Thank you Andrew for reviewing the Datapack and offering feedback

Much appreciated

Regards

Company Type: GPS Solutions Sent: 07 April 2019 (Director) Subject: Meeting Length of Service: 2 Years

Hi Arthur

Thanks for the excellent summary of actions.

It was very much appreciated that yourself and Lee came to visit us and we look forward to developing our relationship with you.

I will pick this up again when I return from holiday.

Kind regards

Company Type: Electronics Development Sent: 03 April 2019 (Technology Manager) Subject: Assembly Parts Length of Service: 10 Years

Hi Andrew,

In this instance we can accept these parts, thank you for running them past me though it is appreciated.

Please do report it to XXXXXX though on our behalf.

Regards

Company Type: Weighing Equipment Sent: 03 April 2019 (Engineering Support Supervisor) Subject: Motherboard Component Obsolescence Length of Service: 14 Years

Hi Andrew,

Thank you for the email, regarding component obsolescence, much appreciated.

These appear to be the same device; please proceed.I will advise further (if required) following batch testing.

Many thanks again.

Company Type: Medical Products Sent: 02 April 2019 (Senior Auditor) Subject: Supplier Audit - Certified Body Length of Service: NEW

Hi Andrew

Thank you for asking about dietary requirement, we are not normally asked, so this is refreshing and considerate.

Best Regards

Company Type: Medical Products Sent: 02 April 2019 (Operations Manager) Subject: Supplier Audit Length of Service: 2 Years

This is Perfect - thanks for confirming, supplier audit with our certified audit house.

Best Regards

Company Type: Automotive Sent: 01 April 2019 (Purchasing Manager) Subject: XX-XXX-XXX Product Length of Service: 8 Years

Good Afternoon Andrew,

Many thanks for your help with the sensor issue, appreciated.

Best regards

Company Type: Automotive Sent: 01 April 2019 (Purchasing) Subject: Supplier Assessment Length of Service: 6 Years

Thanks for this Andrew

All looks good & thank you for the updates, regarding KPI's and Contingency plans

Have a good day

Regard

Company Type: Automotive Sent: 26 March 2019 (Quality Engineer) Subject: PCB Layer Stack Length of Service: 8 Years

Hi Andrew,

Thank you very much.

I have updated our records accordingly.

Thank again for sorting out the calibration

Best regards

Company Type: Automotive Sent: 26 March 2019 (Senior Electronics Technician) Subject: PCB Layer Stack Length of Service: 8 Years

Hi Andrew,

Thanks for the info

Can you let me know the thickness of the individual layers please

Really appreciate your help with this product.

Thanks again

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 22 March 2019 (Quality Manager) Subject: Calibration Length of Service: 4 Years

Hello Andrew,

Apologies for the delayed response - been a hectic week this week.

Thank you very much for organising the recalibration of the 3 x multimeters.

Thanks and hope to be up again soon.

Kind Regards

Company Type: Oil & Gas Sent: 21 March 2019 (General Manager) Subject: Orders Length of Service: 1 Year

Good afternoon Lee, Andrew and Jessica.

Firstly, thank you all very much for all the hard work you have put into enabling us to order these boards again. I greatly appreciate it.

Secondly, as promised, please find attached our official purchase order #XXXXXX. As agreed with Arthur, I assumed a 30-day EOM payment terms and scheduled 4 batches of XXX to deliver. If the first batch can be expedited or perhaps part delivered earlier, it would help us tremendously.

Again, many thanks for your excellent support and help.

Kindest regards

Company Type: Automotive Sent: 21 March 2019 (Finance Dept) Subject: Updates Length of Service: 6 Years

Morning Andrew

Apologies for the delay.

All products now received

Lovely. Thanks for your help Andrew.

Company Type: Electronics Development Sent: 13 March 2019 (Technology Manager) Subject: Products Length of Service: 10 Years

Hi Lee,

Thanks for the update.

That date sits good in our schedule.

Regards

Company Type: Electronics Development Sent: 13 March 2019 (Senior Quality Engineer) Subject: Product update Length of Service: 10 Years

Thanks Andrew!

Let's look to commence testing as per your note and review findings.

Thanks everyone for your collaboration with this product.

Have a great weekend.

Best regards

Company Type: Oil & Gas Sent: 14 March 2019 (Global Supply Manager) Subject: Product Collection Length of Service: 12 Years

Thank you for your help Lee.

I see XXXX has been in touch with the requirements, great.

Regards

Company Type: Electronics Development Sent: 13 March 2019 (Approvals) Subject: Labels Mark Length of Service: 10 Years

Thanks for the update, regarding products & stocked labels

Best Regards

Company Type: Automotive Sent: 08 March 2019 (Purchasing Manager) Subject: Products XXX & XXXX Length of Service: 8 Years

Hi Lee

Thanks for the update, regarding our quotation - much appreciated

Kind regards

Company Type: Analytical Equipment Sent: 08 March 2019 (Repairs Coordinator) Subject: Control Units Length of Service: 8 Years

Thank you for the update.

I will chase this up with Victoria, regarding DCR for the repairs ACL is carrying out for use and come back to you.

Kind regards

Company Type: Electronics Development Sent: 07 March 2019 (Senior Electronics Engineer) Subject: Product XXXXXX Length of Service: 10 Years

Hi Andrew,

Thanks for the reminder (I sometimes need one), I'll jump on this now, once it and the accompanying doc register are complete and approved XXXXXX will send them through.

Thanks Again

Regards

Company Type: Medical Products Sent: 05 March 2019 (Operations Manager) Subject: Product Meeting Length of Service: 2 Years

Hi Arthur,

Great to have met you and the team at ACL.

It was a landmark meeting for us as a company and a point that we've been working towards for some time now.

ACL have been an integral part of that journey and we look forward to working together to deliver this patient safety initiative into the NHS this year.

All the best

Company Type: GPS Solutions Sent: 05 March 2019 (Operations Manager) Subject: Build Update Length of Service: 2 Years

Thanks Andrew, that works for us, much appreciated.

Best regards

Company Type: Automotive Sent: 05 March 2019 (Purchasing Manager) Subject: Product XXX Length of Service: 8 Years

Morning Andrew

Thank you for the quick response, much appreciated

Thanks for the quick turnaround.

Kind regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 01 March 2019 (Quality Manager) Subject: Calibration Length of Service: 4 Years

Hi Andrew,

Many thanks for getting back to me regarding the calibration query.

With regards to the multimeters, would you be so kind to calibrate them in accordance with your own process at ACL.

Obviously, please invoice us post calibration and we would be happy to pay for this service.

I have also found the frequency counters within our register, they have an annotation next to them stating “Calibration not required - used only to check all oscillators are running at about the intended nominal frequency”.

But thank you raising this and asking the question.

If you could feedback on the multimeters query, that would be much appreciated.

Have a great weekend.

Kind Regards

Company Type: Security Devices Sent: 01 March 2019 (Supply Chain Manager) Subject: New Product Length of Service: NEW

Hi Arthur& Andrew

Thank you very much for the below information.

I will pass this information to our Business Improvement Manager.

Have a great weekend

Kind Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 01 March 2019 (Quality Manager) Subject: Product Update Length of Service: 4 Years

Hi Lee,

Many thanks for confirming this with the Technical Data.

My Engineering Manager has come back with the following query:

Within the data sheet are two part numbers, please confirm which one we used before:

AK125012EM
AK185018EM

If you would be so kind to confirm, that would be much appreciated.

Thanks for you support.

Kind Regards

Company Type: Security Devices Sent: 28 February 2019 (Supply Chain Manager) Subject: New Product Length of Service: NEW

Hi Arthur,

Thank you very much for prompt response and attached questionnaire and technical details

I remember on our meeting you have stated that ACL have all processes and procedures in place to secure our information - please can you provide a copy of these documents.

Kind regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 28 February 2019 (Production Coordinator) Subject: Follow-Up Length of Service: 4 Years

Thanks this was in line with my gut feeling as well

Obviously if we can better we will

Thanks again for confirming

Regards

Company Type: Sent: 26 February 2019 (Senior Projects Electronics Engineer) Subject: Track Unit Length of Service: 16 Years

Hi Andrew,

Many thanks for your quick response in providing the test logs, appreciated.

Kind Regards

Company Type: Railway Sent: 25 February 2019 (Operations Manager) Subject: Supplier Questionnaire Length of Service: 8 Years

Hi Andy,

Many thanks for completing the questionnaire , Sharon will confirm to me if she has received it shortly.

Whilst it was in my mind, I though best to check.

P.s. I have another kit for XX XXXXX, for ACL to complete, will issue order shortly.

Cheers.

Company Type: Electronics Development Sent: 20 February 2019 (Technology Manager) Subject: Product XXXXXX Length of Service: 10 Years

Hi Arthur,

I hope that your week is going well.

Thanks for the confirmation and order acknowledgement.

We want to ensure that this run goes as smooth as possible and would appreciate a confirmation from yourselves when all parts have been ordered and highlight troublesome parts ASAP so that we may assist in resolving where possible.

Thanks again

Company Type: Electronics Development Sent: 19 February 2019 (Senior Technician) Subject: Product XXXXXX Length of Service: 10 Years

Hello Arthur,

Thanks for this. Please note the production pack has been updated to revision B to accommodate the use of some alternative parts (suggested by ACL) plus an extra component added to PCB XXXXXX.

Please let us know if you require any further information.

Thanks again to ACL for the suggested alternatives.

Best regards

Company Type: Oil & Gas Sent: 19 February 2019 (Global Supply Manager) Subject: Amended PO Length of Service: 12 Years

Amended Po attached.

Thanks for your help reviewing  & correcting Andrew

Best Regards

Company Type: Oil & Gas Sent: 19 February 2019 (Purchasing & Spares Sales Co-ordinator) Subject: XXX3 Screen Length of Service: 6 Years

Morning Andrew,

Thank you for this.

If you could dispatch this back to Mechtronic we will pick up the carriage.

I will feed back your finding

Kind Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 18 February 2019 (Quality Manager) Subject: Meeting Follow-Up Length of Service: 4 Years

Good afternoon Arthur,

Firstly, many thanks for your email and summary action items.

The reason behind next week's deadline is because that is when our customer has requested an update.

Therefore if you would be so kind to review and feedback that would be very helpful.

Should you have any queries, please do not hesitate to contact me.

Thank you your continued support is appreciated

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 13 February 2019 (Production Coordinator) Subject: Build Pack Parts Length of Service: 4 Years

Thanks all at ACL for the stock take, will check ours next week as out traveling and come back to what we need to look at getting quotes for going forward.

Regards

Company Type: Electronics Development Sent: 12 February 2019 (Development & Hazardous Area Coordinator) Subject: Build Pack Length of Service: 4 Years

Thanks Andrew for cross referencing the build pack data, if you can get someone to check and verify your stock levels for the piece parts.

Thank again for your help.

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 08 February 2019 (Production Coordinator) Subject: Build Pack Length of Service: 4 Years

Thanks Andrew  for cross referencing the build pack data, if you can get someone to check and verify your stock levels for the piece parts.

Thank again for your help.

Regards

Company Type: Mechanical Valves Sent: 07 February 2019 (Director of Innovation & Technology) Subject: Orders Length of Service: 3 Years

Hi Andrew,

Many thanks for updating the documentation, appreciated

Best Regards

Company Type: Electronics Development Sent: 01 February 2019 (Quality Engineer) Subject: Unit Order Number Length of Service: 10 Years

Thank you Andrew. 

Really appreciate this feedback.

Have a lovely weekend.

Regards

Company Type: Electronics Development Sent: 30 January 2019 (Senior Electronics Engineer) Subject: Datapack Update Length of Service: 10 Years

Hi Andrew,

Yes you are correct it should show XXXXXX-E, I have checked and can confirm XXXXXX-E is the latest.
I will update this ASAP.

Thank you for spotting this and keeping me informed.

Regards

Company Type: GPS Solutions Sent: 30 January 2019 (Operations Manager) Subject: Build Update Length of Service: 2 Years

Hi Andrew,

Parts received today, thanks for the quick response.

Here's are new address, just for your records

Thanks V much.

Company Type: Manufacture and Design Electronic Test Equipment Sent: 30 January 2019 (Managing Director) Subject: XXXXX Labels Length of Service: 20 Years

Cheers for that Lee, Quick delivery of xxx will let them know.

Best Wishes

Company Type: Electronics Development Sent: 29 January 2019 (Development & Hazardous Area Coordinator) Subject: Datapack Length of Service: 10 Years

Many thanks Andrew, a quick response as usual.

Have a good day

Regards

Company Type: Automotive Sent: 29 January 2019 (Senior Test Technician) Subject: MEDIUM help Length of Service: 8 Years

Yes, this is good.

Thank you taking the time to find an alternative

Regards

Company Type: GPS Solutions Sent: 25 January 2019 (Operations Manager) Subject: Build Update Length of Service: 2 Years

Thanks Andrew,

We've missed the post today and the office is shut now.

I'll try and contact a keyholder/director and get them on the way.

Will email you again when I know what's going to happen.

I appreciate the quick response.

Regards

Company Type: Oil & Gas Sent: 24 January 2019 (Purchasing & Spares Sales Co-ordinator) Subject: CPU Board Length of Service: 6 Years

Hi Andrew,

Yes good thanks, hope you are well too.

I have checked this with XXXXXX and we are happy for you to use this part.

Thank you for your support in finding an alternative component.

Kind Regards

Company Type: Electronics Development Sent: 24 January 2019 (Electronics Hardware) Subject: Tolerances on PCB's Length of Service: 10 Years

Hello Lee,

Perfect information - thank you for your support. Tolerances look good.

Best regards

Company Type: Electronics Development Sent: 23 January 2019 (Quality Engineer ) Subject: Tube Testing Length of Service: 10 Years

Hi Simon,

Thanks for the quick response, regarding the tube testing.

Kind Regards

Company Type: Electronics Development Sent: 22 January 2019 (Development & Hazardous Area Coordinator) Subject: Agreement Length of Service: 10 Years

Hi Andrew

I'm good thank you, hope all is well with you

Thank you for sending this back and so quickly, much appreciated.

Kind regards

Company Type: Automotive Sent: 22 January 2019 (Senior Test Technician) Subject: Thermal Labels Length of Service: 8 Years

Hi Andrew,

Thanks for this, It sounds like that the Circuit Specification does not need to be updated?

Thanks for you input

Have a good day

Company Type: Oil & Gas Sent: 18 January 2019 (Production Manager) Subject: Purchase Order Length of Service: 4 Years

Hi Andrew,

Thanks for raising this query, and you are absolutely correct. I must apologise to Lee as I requested that he use this part... I must have been having a bad day.

The part I've specified is 1/8W but should be 600mW as per ATEX BOM.

Please only use part specified on ATEX BOM - PTF56-4K5BT-10B14.

Company Type: Electronics Development Sent: 16 January 2019 (Approvals) Subject: Tube Testing Length of Service: 10 Years

Hi Andrew,

Thanks for the update, regarding the tube testing, appreciated

Company Type: Automotive Sent: 16 January 2019 (Purchasing Manager) Subject: Deliveries Length of Service: 8 Years

Hi lee,

Thank you for the update and yes all makes sense going forward.

I have nudged XXXXX who is is looking at it now.

Thanks again

Best regards

Company Type: Mechanical Valves Sent: 15 January 2019 (Director of Innovation & Technology) Subject: Programming Length of Service: 3 Years

Hi Simon,

Great news. Thank for getting our XXXXXXX program working.

Time to resolve was much appreciated.

Best Regards

Company Type: Electronics Development Sent: 15 January 2019 (Senior Supplier Quality Engineer) Subject: Monitors Update Length of Service: 10 Years

Hi Andrew,

Great thanks for update!

I'll get back to you during the week.

Best Regard - have a great weekend

Company Type: Medical Products (Various) Sent: 14 January 2019 (Operations Manager) Subject: Business/Visit Length of Service: NEW

Hi Arthur,

Many thanks. I've filled out and attached the RFQ check list.

In terms of a visit I'm flexible, could you let me know the earliest convenient time for you.
Looking forward to meeting the team.

Much appreciated.

All the best.

Company Type: Electronics Development Sent: 10 January 2019 (Senior Supplier Quality Engineer) Subject: Monitors Update Length of Service: 10 Years

Hi Andrew,

Thanks for the update, really appreciate the information.

I guess with the information you've sent we may need to look at certain factors from our side too.

Thanks again Andrew!

Best regards

Company Type: Metal Detection Sent: 08 January 2019 (Senior Electronics Engineer) Subject: End of Life Part Notice Length of Service: 16 Years

Hi Andy

Wishing you all a happy new year too. I trust you had an enjoyable Christmas break.

Thank you for the heads-up on the impending obsolescence of this part., appreciated.

The XXXAXXX Processor PCB and XXXAXXXX Touchscreen Controller are still extant as spares and we continue to shift a fair number annually.

Company Type: Oil & Gas Sent: 07 January 2019 (Materials Control Manager) Subject: Length of Service: 17 Years

Hi Andrew,

Sorry , I will get this sorted tomorrow.

Thank you for keeping track and the notifications.

Best regards

Company Type: Railway Sent: 04 January 2019 (Operations Manager) Subject: Deliveries Length of Service: 8 Years

Hi Arthur,

That's great news, thank you for your feedback.

Kind regards

Company Type: Automotive Sent: 04 January 2019 (Hardware Manager) Subject: Humidity Tabs Length of Service: 8 Years

Thanks  for your support with this matter Andrew, I'll chase boxes

Much appreciated.

Thanks

Company Type: Approval Body Sent: 03 January 2019 (Quality Assurance Specialist ) Subject: Approvals Length of Service: 10 Years

Happy New Year to everybody at ACL also.

Many thanks, we will review the information sent and respond to you shortly.

Looking good

Cheers

Company Type: Manufacture and Design Electronic Test Equipment Sent: 02 January 2019 (Managing Director) Subject: Orders Length of Service: 20 Years

Hi Lee

You`re a star, cheers for that. Partial delivery of 100 on Friday, much appreciated.

Best Wishes

Company Type: Automotive Sent: 02 January 2019 (Senior Electronics Test Technician) Subject: Datapacks Length of Service: 8 Years

Hi Andrew, Lee,

Happy New Year!

To kick off the New Year as we mean to go on, please find an updated data pack for the above part numbers at the following link, more to follow

Company Type: Automotive Sent: 02 January 2019 (Quality Compliance Manager) Subject: Lamborghini Length of Service: 16 Years

Good afternoon gents

Happy new year, I hope you both had a good one.

Please see the attached, updated Lamborghini build spec and label drawing, orders to follow.

Thanks

Company Type: Automotive Sent: 19 December 2018 (Finance Dept) Subject: Reporting Length of Service: 5 Years

Thank you Andrew for your continued support during 2018.

I hope you all at ACL have a very Merry Christmas and Happy New Year.

Kind Regards

Company Type: Medical Equipment Sent: 14 December 2018 (Quality Manager) Subject: Service Audit Length of Service: 15 Years

Hi Andrew

Thanks for checking back - you're working very late.  My audit schedule was blown out of the water by other priorities but I'm back at it now.

Outstanding work on what you sent!  I'm working on the audit report right now.  No findings.

Most of the evidence you sent will also be appropriate for our CMO audit

Thanks again, brilliant work

Company Type: Automotive Sent: 12 December 2018 (Senior Electronics Test Technician) Subject: Datapacks Length of Service: 7 Years

Good morning Andrew,

I'm very well thanks.

Yes, you are right and thanks for spotting the errors relating to the PCB specification and associated part numbers.

We will correct this asap and send an updated datapack.

Best regards

Company Type: Railway Sent: 10 December 2018 (Operations Director & Manager) Subject: Product Orders Length of Service: 7 Years

Gentlemen, (ACL Team)

Please allow XXX to thank you for your continued support throughout the year.
We feel without it, we would have surely struggled.

Having a great supplier relationship is paramount to keep us abreast of our commitments and ensure that our customers' receive not just the service level they expect, but an opportunity to exceed their expectations.

All too often ACL go that extra mile to ensure we have outstanding service. Well done!

Additionally, thank you for your kind Christmas gifts, we will be raffling them amongst the XXX Team as an acknowledgement for all their hard work. The gifts are fantastic and are gratefully received.

We are very appreciative of your assistance and are looking forward to continuing to work together.
Be Brilliant and wish all your team the very best for Christmas.

Kind regards

Company Type: Medical Equipment Sent: 07 December 2018 (President) Subject: FDA Length of Service: 15 Years

Hello Andrew,

Thank you for your message and I apologize for the oversight.

Kindly note, I will schedule remittance today. Please find attached PO # 18304 related to these charges for your records.

Thank you again for your support, please let me know if you have any questions. 

Best Regards

Company Type: Automotive Sent: 07 December 2018 (Quality Engineer) Subject: XXXXX Products Length of Service: 7 Years

Hi Andrew,

Thank you for your support as usual.

Please return the modified boards for my attention

Best Regards

Company Type: LED Solutions Sent: 04 December 2018 (Managing Director) Subject: Meeting Length of Service: New Customer

Hi Arthur,

Thanks for setting up the visit and complements to Lee & Team for the thorough preparation & informative tour of facilities and operations.

Can you please sign one of the NDA copies and post or email it to me for my records, thanks.

Regards

Company Type: Electronics Development Sent: 04 December 2018 (Development & Hazardous Area Coordinator) Subject: Product Transmittals (Data) Length of Service: 9 Years

Sorry about that Andrew,

I'll make sure I copy you in all transmittals in future for your review and approval.

Thanks for your support & sending signed transmittals over

Have a good evening

Company Type: Sent: 03 December 2018 (Manager) Subject: Quality Plan (ATEX) Length of Service: 1 Year

Hi Andrew

That is fine with me.

Thank you for taking the time to prepare the Quality Plan for our ATEX product, we will review & approve ASAP.

Have a good evening

Company Type: Electronics Development Sent: 20 November 2018 (Technical Specialist) Subject: XXXX Product Delivery Length of Service: 9 Years

Hi Simon,

Thanks for letting me know about forthcoming deliveries.
I'll check these on our side and I'll give you feedback.

Have a good weekend.

Thanks again

Company Type: Oil & Gas Sent: 29 November 2018 (Senior Electronics Engineer) Subject: XXXX Product Length of Service: 1 Year

Hi Steve,

Thanks for arranging supporting documents and Declaration of Conformity.

That's great news! That we will receive the boards tomorrow.

Best Regards

Company Type: Scientific Products Sent: 26 November 2018 (Manager) Subject: Shared Data Length of Service: 18 Years

Thank you Simon, for sorting out the shared data via link provided.

We have received the uploaded data as requested.

Ta - life saver

Company Type: LED Solutions Sent: 21 November 2018 (Managing Director) Subject: Meeting Length of Service: New Customer

Many thanks Arthur,

I look forward to visiting next week to discuss our products and requirements and meeting ACL Team.

Regards

Company Type: Medical Equipment Sent: 21 November 2018 (Quality Manager) Subject: DCR for Signature Length of Service: 15 Years

Thanks Andrew!

Somehow I missed the document, thanks for correcting and resending, appreciated.

Best Regards

Company Type: Automotive Sent: 20 November 2018 (Finance Dept) Subject: Process Proceduree Length of Service: 5 Years

Hello Andrew

Apologies for not responding sooner my system crashed last week and I have only just got access to my e-mails.

Thank you for updating me on the new process going forwards.

Look forwards to receiving the updated spreadsheet once completed.

Thank you for your co-operation

Kind regards,

Company Type: Electronics Development Sent: 20 November 2018 (Quality Dept) Subject: XXXX Product Part Update Length of Service: 9 Years

Brilliant Simon, 

Thanks you for the PM update, I will update my Coruson entry.

Kind regards,

Company Type: Railway Sent: 19 November 2018 (Operations Director & Manager) Subject: Product Orders Length of Service: 7 Years

Hi Lee,

Hope you have had a great weekend.
Thank you for the quick turnaround of our XXXXXX Product.

Can you update me with the progress of the XXXXXX and the XXXX XXXXX Products

Many thanks,

Company Type: Electronics Development Sent: 16 November 2018 (Senior Electronics Engineer) Subject: XXXX Product Length of Service: 9 Years

Hi, everyone

Thanks for getting this sorted quickly to all involved, we have received the gaskets yesterday.

Excellent team effort.

Regards,

Company Type: Oil & Gas Sent: 13 November 2018 (Purchasing Supervisor) Subject: End of Life Component Length of Service: 17 Years

Afternoon Andrew,

Thank you for this, I have forwarded the end of life component data onto our design/engineering teams so they can review and advise.

Again appreciate the heads-up.

Best regards

Company Type: Electronics Development Sent: 11 October 2018 (Stock & Materials Coordinator) Subject: Order Length of Service: 9 Years

Hi Andrew,

The new gasket has just arrived.

Thanks for getting that sorted promptly for us, much appreciated.

Kind regards,

Company Type: Manufacture and Design Electronic Test Equipment Sent: 07 November 2018 (Managing Director) Subject: Last Time Buy Components Length of Service: 20 Years

Good evening Andrew,

Thanks for the heads-up, but the XXXXXXX Product is a dis-continued line now.

I really appreciate the fact you keep us informed as to last time buys, obsolescence etc. 

Best Wishes

Company Type: Automotive Sent: 07 November 2018 (Senior Quality Technician) Subject: Process Documents Length of Service: 5 Years

Brilliant. Thanks Andrew.

I will get this process document processed as soon as, and then I will get an official copy passed to yourself.

Thank you for reviewing and approving.

It was great talking to you too.

Company Type: Railway Sent: 01 November 2018 (Operations Director & Manager) Subject: Units Length of Service: 7 Years

Hi Lee, Andrew,

Hope you had a happy Halloween.

Thanks for the units yesterday. More orders to follow for various products.

Be Brilliant!

Kind regards,

Company Type: Automotive Sent: 31 October 2018 (Senior Electronics Test Technician) Subject: Modifications Length of Service: 7 Years

Hi Lee,

Thanks for the prompt Quote, I have filled out a Req for XX which should be going through the system now

We will aim to ship those 34 on Friday to you for modification.

Many Thanks again

Company Type: Automotive Sent: 26 October 2018 (Quality Compliance Manager) Subject: Build Spec Update Length of Service: 15 Years

Hi Andrew.

I changed software revision and checked twice.

I must have printed the wrong version. I am away from the desk today but it should be F. 

Thank you for reviewing, appreciated.

Thank you

Company Type: Automotive Sent: 26 October 2018 (Senior Electronics Test Technician) Subject: Resistor Mod Length of Service: 7 Years

Hi Andrew,

Yeah they all look good to me, thank you for taking the photos and the data, appreciated.

We are happy you sending them all back in the same way that you received them, packaging wise.

Many thanks

Company Type: Automotive Sent: 25 October 2018 (Director) Subject: Conformity of Production Length of Service: 5 Years

Perfect!

Thanks Andrew for the updated Control Plan and other relevant information/certificates requested. 

Regards

Company Type: Oil & Gas Sent: 25 October 2018 (Purchasing Supervisor) Subject: MKII Electronics Length of Service: 17 Years

Hi Lee,

Fantastic news.

It's not often we get good surprises like this! Thank you for ordering the components.

Best regards

Company Type: Medical Equipment Sent: 24 October 2018 (President) Subject: Product validation Length of Service: 15 Years

Hello Adrian,

Thank you for your messages - your points are well taken and very much appreciated.

I have sent a message to XXXXXXX with action items identified.

Thank you again Adrian, please let me know if you have any questions.

Best regards,

Company Type: Oil & Gas Sent: 23 October 2018 (Production Manager) Subject: XXXXX Boards Length of Service: 3 Years

Thanks for the traceability information Andrew, greatly appreciated.

Regards,

Company Type: Oil & Gas Sent: 23 October 2018 (Purchasing Supervisor) Subject: MKII Electronics Length of Service: 17 Years

Good Morning Lee, Andrew

Hope you're well. It was good to meet both of you last week.

Just to follow on from our conversations regarding the 4x new PCB's that are on order with you, I have pulled together the attached spreadsheet to record the alternatives required/approved. We can then use this a basis for overall feedback into the engineering team at XXXXX as to the changes needed before launching to production.

Thank you for your support

Best regards,

Company Type: Medical Equipment Sent: 22 October 2018 (Quality Manager) Subject: Project LED intensity and questions of New Co REVISED Length of Service: 15 Years

Hi Andrew.  Thanks for the prompt response and records received. 

XXXXXX has changed his mind on the head we want to use as our control device will keep you informed

Regards,

Company Type: Railway Sent: 22 October 2018 (Operations Director & Manager) Subject: Two PO’s for Units Length of Service: 7 Years

Hi Lee, Andrew,

Please find attached two purchase orders as discussed in-line with our increased order for units.

Allow me to thank you for your support & understanding.

Update on Unit output is always appreciated.

Kind Regard,

Company Type: Oil & Gas Sent: 22 October 2018 (Operations Manager) Subject: ISO9001 Certificate Length of Service: 4 Years

Hi Jessica,

Thanks for the update, is it still possible to quote XX for XXXXX please?  We will discontinue the XXXXXX Product, we have already advised our customers it is obsolete.

Thanks for your support.

Company Type: Analytical Equipment Sent: 18 October 2018 (Senior Design Development) Subject: Control Units Length of Service: 7 Years

Hi Lee

Thanks for providing all the information for this.

I've entered the request into our system so I hope you receive a formal response in due course.

A permanent change does seem likely but we have to do a little more experimentation here, and if it's only a few weeks until you send the next batch of units it would give us more comfort if we are able to evaluate them here before we do formalise the change.

Many thanks,

Company Type: Automotive Sent: 17 October 2018 (Senior Electronics Test Technician) Subject: Resistor Mod Length of Service: 7 Years

Hi Lee,

Ok, that's awesome thanks!

Hopefully, if all goes to plan, you should get the datapack (and therefore the green light) in the next few days

Regards

Company Type: Automotive Sent: 17 October 2018 (Quality Compliance Manager) Subject: Batteries Length of Service: 15 Years

Hi Andrew.

Thanks for the information, regarding battery voltages and stability as always your support is appreciated.

Thanks

Company Type: Analytical Equipment Sent: 17 October 2018 (Senior Buyer) Subject: Control Units Length of Service: 7 Years

Hi Lee

Thanks for that feedback, regarding parts/materials for our XXXXX Control Units, most appreciated.

Kind regards

Company Type: Automotive Sent: 16 October 2018 (Hardware Manager) Subject: Datapack Length of Service: 7 Years

Sorry Lee, That's my fault. Please can I have quote for XXoff each please - or nearest economical qty.

Thank you for reviewing and spotting the error

A million thanks

Company Type: Electronics Development Sent: 11 October 2018 (Stock & Materials Coordinator) Subject: Order Length of Service: 9 Years

Hi Jessica

Please find attached amended PO, thank you for pointing out the error, regarding the document pack details shown on the PO previously received.

Regards,  

Company Type: Railway Sent: 11 October 2018 (Operations Manager) Subject: PO Units Length of Service: 7 Years

Hi Lee, Andrew,

Firstly, thanks for all the continued support, it is appreciated.

Please find attached a copy of the PO for a further batch of xxx Units free issued last night.

Many thanks as always.

Company Type: Railway Sent: 09 October 2018 (Operations Manager) Subject: PO Units Length of Service: 7 Years

Hi Lee,

When you deliver the completed units tomorrow, we shall have another order for xxx Units to issue you.

More orders to follow, please kindly order more potting compound for xxx Units

Many thanks as always.

Company Type: Automotive Sent: 09 October 2018 (Technical Response Manager) Subject: Quotation Length of Service: New Customer

Hi Arthur,

Thank you for your quote, as per our discussions I am need to make sure the quality is good and I have confidence that you can offer that.

I am just finalizing my designs and I will be placing an order for 3 circuit boards in the next few days.

Many Thanks

Regards

Company Type: Medical Equipment Sent: 09 October 2018 (Quality Manager) Subject: Quality Agreement Length of Service: 15 Years

And again - good catch after reviewing our Quality Agreement.  Revised redline is at: xxx/xxx/xxxx .

Have a good evening

Regards,

Company Type: Medical Equipment Sent: 09 October 2018 (Quality Manager) Subject: Further Document Changes to Digital Inservice and User Guide Length of Service: 15 Years

Wow Andrew!  Thanks for thorough review. 

You are correct that the part number for the Patient Consent form is PM0002.  It is the same for the US and Non US.
The part number for the US Patient Leaflet is PM0004 and Non US is PM0006.  I've corrected this in EL1417. 

Many Thanks

Company Type: Oil & Gas Sent: 08 October 2018 (Senior Quality Engineer) Subject: ISO9001 Certificate Length of Service: 4 Years

Hi Andrew,

Thank you for your prompt response, regarding updated ISO 9001 Certification, appreciated.

Kind regards,

Company Type: Oil & Gas Sent: 05 October 2018 (Design & Development) Subject: Order Acknowledgemet Length of Service: 17 Years

Hi Lee,

No problem, thanks for getting back to us at such a short notice.

Monday afternoon works much better for us - we'll aim to be there for 1pm if that works for you?

Thanks and regards,

Company Type: Automotive Sent: 04 October 2018 (Purchasing Officer) Subject: Updated schedule Length of Service: 5 Years

Hi Lee,

Thank you for the Chat today it was very informative and constructive.

Please see updated schedule which follows on from the PO's I have just sent for delivery in November and the rest of the parts for delivery 04/01 which should cover requirements until March 2019.

Regards & thanks again

Company Type: Medical Equipment Sent: 03 October 2018 (Quality Manager) Subject: Document Changes to Digital Inservice and User Guide Length of Service: 15 Years

All Good. Thank you for reviewing the various changes to our Digital Inservice and User Guide data as always much appreciated.

Many Thanks Again

Company Type: Oil & Gas Sent: 03 October 2018 (Senior Engineer) Subject: Sensor Serial Number Duplication Length of Service: 5 Years

Hi Andrew.

That's great thank you for pointing out the duplication of sensor serial numbers.

I have discussed this with appropriate personnel. I'll be making a small change to the calibration software so that in future, the software can handle any so-called duplicates gracefully.

Thank you both once again.

Best regards,

Company Type: Oil & Gas Sent: 03 October 2018 (Production Manager) Subject: Length of Service: 3 Years

That's great, thanks for looking over and reviewing our Quality Agreement, Andrew.
Appreciated.

Regards,

Company Type: Automotive Sent: 02 October 2018 (Hardware Manager) Subject: Modification Length of Service: 7 Years

Thanks for looking into our resistivity needs.

Sadly we just discovered today that the resistivity needs to be about 100k

Thanks again

Company Type: Aviation & Industrial Support Equipment Sent: 02 October 2018 (Senior Buyer) Subject: BOMs Length of Service: 6 Years

Hi Andrew,

Please highlight the error found on the BOMs received on your FAIR report; this is a 3rd party BOM which we did not check before sending across to ACL. This looks to be a purely a typo error.

Thank you for noticing and cross referencing the data recieved.

Let me know if you need anything else

Thanks,

Company Type: Automotive Development Sent: 01 October 2018 (Test Engineer) Subject: Component Traceability Length of Service: 7 Years

Hi Andrew,

Thank you for the traceability details, regarding C20 & U5 on our XXX-XXX-XXX Product Board.
& the certificate copy.

That was all I needed for now.

Best regards,

Company Type: Electronic Development Sent: 01 October 2018 (Development & Hazardous Area Coordinator) Subject: Shared Documents Length of Service: 9 Years

Morning Andrew.

Excellent work

Thank you for sorting out the link between our companies - much appreciated.

Company Type: Electronic Solutions Providers Sent: 28 Sept 2018 (Operations Manager) Subject: Lifecycle Change Notification Length of Service: 2 Years

Thank you Andrew, life cycle information and keeping us informed.

I will pass this on.

Kind regards,

Company Type: Automotive Sent: 26 Sept 2018 (Test Engineer) Subject: Component traceablility Length of Service: 7 Years

Yes, we are fine thanks.

Thank you and Lee for looking into this and your continued support.

Regards,

Company Type: Mechanical Valves Sent: 25 Sept 2018 (Quality Manager) Subject: Documents Length of Service: 2 Years

Good Morning Andrew,

Thank you for your time yesterday, very informative and appreciated.

Thank you for documentation requested.

Regards

Company Type: Automotive Sent: 21 Sept 2018 (Test Engineer) Subject: PPAP requirements for XXX XXXXX Length of Service: 7 Years

Good morning Andrew,

Yes, this absolutely fine. Sorry for the delay to update the data pack. I'll do this by the end of today the latest.

Thank for reviewing & help

Best regards,

Company Type: Oil & Gas Sent: 20 Sept 2018 (Production Manager) Subject: Mechtronic Pressure Chart Length of Service: 5 Years

Hi Andrew.

That's great thank you.

We will definitely be ordering more within the next 12 months.

Thank you both once again.

Best regards,

Company Type: Automotive Sent: 13 Sept 2018 (Quality Compliance Manager) Subject: EOL Reports Length of Service: 15 Years

Thank you for the EOL Report for our XXX Unit.

Looking into label changes going foraward.

Many thanks again for your help.

Company Type: Railway Sent: 31 August 2018 (Operations Director & Manager) Subject: New Cable Project Length of Service: 7 Years

Hi Lee,

Please find attached PO for MT038 cable assembly.

Andrew,

Thank you for your help regarding the cable assembly & continued support.

Company Type: Oil & Gas Sent: 24 August 2018 (Senior Quality Engineer) Subject: Alternate Parts Length of Service: 17 Years

Thanks for the data sheets for the suggested items,
please send the data sheets for the existing items also.

Rgds

Company Type: GPS Tracking Sent: 22 August 2018 (CoP Compliance Team Co-Ordinator) Subject: CoP Length of Service: 9 Years

Thank you for your updated ISO Certification for our records.

Congratulations.

Roger

Company Type: Oil, Gas & Chemical Sent: 20 August 2018 (Electronics Manager) Subject: Delivery Length of Service: 2 Years

Hi Andrew

Thanks for the test data- much appreciated.

Note for these @5 units the pressure range is 0-140 Barg

Many Thanks

Company Type: Oil, Gas & Chemical Sent: 20 August 2018 (Electronics Engineer) Subject: Request Length of Service: 2 Years

Thank you Lee,

I will pass this to our accounts department, regarding the rework ACL carried out for us.

Thanks again for your continued support.

Kind regards,

Company Type: Automotive Sent: 20 August 2018 (Hardware Manager) Subject: Information Length of Service: 7 Years

Thanks Andrew, I'll pass this on and see if they can manage without coming through you.
I doubt it though :)

Many Thanks again

Company Type: Electronics Department Sent: 16 August 2018 (R&D Project Team Lead) Subject: Quotation Length of Service: 9 Years

Hi Arthur,

Thank you for this.

Please can you confirm the delivery date.
XXXXXX will send you the updated documents in the morning

Many Thanks

Company Type: Automotive Sent: 14 August 2018 (Technical Manager) Subject: New Label Length of Service: 10 Years

Perfect, new logo looks good on the label.

Thanks all for your input - much appreciated

Regards,

Company Type: Automotive Sent: 14 August 2018 (Hardware Manager) Subject: Information / Help Length of Service: 7 Years

Thanks Andrew, that information is very helpful, going forward

Company Type: Automotive Sent: 13 August 2018 (Senior Test Technician) Subject: Product Help Length of Service: 7 Years

Hi Andrew,

Thanks for the information that you have sent through, ive started to consolidate these into a single BoM.
Will consolidate the parts and get back to you.

Many Thanks

Company Type: Electronics Development Sent: 13 August 2018 (Development & Hazardous Area Coordinator) Subject: Shared Documents Length of Service: 9 Years

Morning Andrew.

Receive, many thanks.

Just looking into the documents on your previous email, will get back to you asap.

Many thanks for your help

Company Type: Railway Sent: 09 August 2018 (Operations Manager) Subject: New Product Length of Service: 7 Years

Hi Andrew,

Agreed, with your suggestions, why I thought best to include you guys at this time.
Feel free to contact the engineers at any time.

Be Brilliant!

Kind regards,

Company Type: Oil & Gas Sent: 09 August 2018 (Production Planner) Subject: Environmental Chamber Length of Service: New

Cheers Andrew - we've our own coming soon, thanks for the guidance, I'm sure it will help us figure out what's happening.
Your time was much appreciated.

Thanks

Company Type: Oil & Gas Sent: 07 August 2018 (Production Planner) Subject: Audit Length of Service: New

Hi Andrew

Thanks for your prompt MAC address information, it was most useful.

Keep up the good work.

Regards,

Company Type: Railway Sent: 07 August 2018 (Operations Manager) Subject: Quotation Length of Service: 7 Years

Dear All,

Please find attached a copy of the purchase order as per mails herewith.
Please kindly issue order acknowledgement.

Thanks for the quick response

Hi Jessica,
Please let me know if we need to purchase any difficult to get components for potential future orders.

Thanks you for your support.

Kind regards,

Company Type: Analytical Equipment Sent: 06 August 2018 (Global Product Stewardship Specialist) Subject: RoHS Compliance Length of Service: 3 Years

Hi Andrew

Thank you for attached documents referencing RoHS Compliance.

Great - have a good day

Company Type: Aviation & Industrial Support Equipment Sent: 02 August 2018 (Senior Quality Technician) Subject: FAIR Reports Length of Service: 6 Years

Morning Andrew

Thank you for sending the information, FAIR Reports and other zipped file associated documents with the Advice & C of C's.

Thank you

Regards

Company Type: Weighing Equipment Sent: 01 August 2018 (Compliance Manager) Subject: Parts Length of Service: 13 Years

Thank you for your prompt response, regarding Conflict Materials & REACH Declaration, much appreciated.

Regards, 

Company Type: Oil & Gas Sent: 25 July 2018 (Operations Manager) Subject: Part Life Notification Length of Service: 4 Years

Thanks for the update Andrew, looks like they have some stock left?

I will inform purchasing and engineering to look into this..

Thank again have a good evening.

Company Type: Electronics Development Sent: 23 July 2018 (Development & Hazardous Area Coordinator) Subject: Transmittals Length of Service: 9 Years

Morning Andrew

Many thanks for the prompt return of the signed transmittal notices

Regard,

Company Type: Aerospace Products Sent: 20 July 2018 (Director) Subject: PCN Info Length of Service: 14 Years

Hi Andrew,

Thanks for this, you are correct though, this work has now been withdrawn from PPV, but we really appreciate you keeping us informed as to component availability.

Best regards,

Company Type: Oil, Gas & Chemical Sent: 18 July 2018 (Electronics Manager) Subject: BOM Request Length of Service: 2 Years

Hi Andrew,

Thanks for the quick reply. Yes that's right, if there were changes to schematic/board then we would issue a revision change but in this instance we don't feel that it's necessary.

We do appreciate the reviewing of out data & feedback.

Kind Regards

Company Type: Electronics Department Sent: 18 July 2018 (Electronics Senior Engineer) Subject: Part Life Notification Length of Service: 9 Years

Andrew,

Thank you for the heads up, regarding part life notification for out three products.
I will pass this information to all appropriate personnel.

Regards

Company Type: Automotive Sent: 16 July 2018 (Quality Compliance Manager) Subject: ISO Length of Service: 15 Years

Hi Andrew

Happy Monday, and congratulations to all at ACL on the 2015 upgrade.

FYI, we also updated to 2015 last week so if you need a copy please let me know.

Thanks for your help - have a great weekend.

Company Type: Oil, Gas & Chemical Sent: 13 July 2018 (Electronics Manager) Subject: Request Length of Service: 2 Years

Thank you Lee, much appreciated.

The parts and the boards are boxed up and ready to be shipped I have already taken care of IC20 so there is no need to do that. If there is a cost associated then let me know how you want that to be paid.  

Thank again for your continued support.

Company Type: Electronics Development Sent: Quality Engineer Subject: Product Update Length of Service: 9 Years

Thanks for this Andrew,

I will add the details to our system.

Appreciate the time to investigate.

Regards,

Company Type: Medical Equipment Sent: 06 July 2018 (Director) Subject: Spare Parts Length of Service: 15 Years

Dear Adrian,

Thank you for the information.

Appreciate your help putting the spare part information into a spreadsheet.
Hope ACL can help determine spares required.

Thank you again Adrian and look forward to your reply.

Company Type: Alarm Systems Sent: 06 July 2018 (Operations Manager) Subject: RFI Length of Service: 7 Years

Hi Andrew

Thanks for picking this up on our BOMs much appreciated.

I will arrange for the sample PCB to be returned to you at some point today.

Thank for reviewing and your help.

Regards,

Company Type: Networking Equipment Sent: 05 July 2018 (Supply Chain Manager) Subject: RFI Length of Service: New

Dear Arthur,

Thank you for making the time to respond to our RFI, appreciated.

We very much appreciate your effort and will be back in touch regarding next steps once we have reviewed all of the responses.

Kind regards,

Company Type: Oil & Gas Sent: 02 July 2018 (Purchasing Supervisor Subject: Introduction Length of Service: 17 Years

Hi Andrew

Thanks for taking my call this morning.

I look forward to working with you on our existing and new products going forward.

Company Type: Mechanical Valves Sent: 28 June 2018 (Director) Subject: Alternative Part Length of Service: 2 Years

Hi Lee,

Thanks for the email, regarding the alternative part, that's fine.

Appreciate the time finding alternative we can use that meet our specification.

Have a good day.

Best Regards

Company Type: Automotive Sent: 27 June 2018 (Quality Manager) Subject: Product Doc Review Length of Service: 5 Years

Hi Andrew

Andrew, you are correct we had to change the wording of the DOC as the ATEX directive had changed from 95/9/EC to 2014/34/EU this was picked up as an observation at our Baseefa audit in May, but the Master document was clearly not updated.

Thank you appreciate the document review carried out

Kind Regards

Company Type: Automotive Sent: 18 June 2018 (Quality Manager) Subject: Audit Length of Service: New

Dear Andrew,

Thank you for your email. We will follow with the agenda for the Friday visit by the end of tomorrow.

Many thanks for your assistance.

Kind regards

Company Type: Automotive Sent: 18 June 2018 (Quality Compliance Manager) Subject: ISO & VCA Length of Service: 15 Years

Thank you Andrew, I will send them the ISO cert, along with the manufactures statement you created  (signed & dated).

Appreciated.

Company Type: Medical Equipment Sent: 14 June 2018 (Director) Subject: EUR-1 for Order Length of Service: 15 Years

Appreciate your efforts sorting out the EUR-1 for our shipment, we will pay for the document admin etc.

Thank you Lee - please proceed.

Best Regards,

Company Type: Electronics Development Sent: 14 June 2018 (Stock Materials Controller) Subject: Product Request Length of Service: 9 Years

Brilliant, thank you for letting me know our products will be shipped ahead of schedule.

Company Type: Mechanical Valves Sent: 06 June 2018 (Director) Subject: Widow Sub-Assembly Length of Service: 2 Years

Hi Andrew,

Thank you for your email and the fantastic photo.

These imperfections of the coating are acceptable if they meet the requirements of the section 6 of the attached specification.

Thank you for bringing this to our attention.

Best Regards

Company Type: Electronics Development Sent: 05 June 2018 (Stock Materials Controller) Subject: Product Concession Length of Service: 9 Years

Thank you for completing the concession for the products listed, along with serial numbers.

Great Thanks Andrew / Simon.

Regards

Company Type: Automotive Sent: 24 May 2018 (Senior Test Technician) Subject: XX XXXX Product Length of Service: 7 Years

Hi Lee

Good to speak to you again today.

Referring to our phone conversation please proceed with building the XX XXXX Product as per the four samples and the latest data pack we have provided.

Thank you once again with your help and assistance.

Kind regards

Company Type: Transmitters Sent: 23 May 2018 (Senior Technical Engineer) Subject: Production & Advice Length of Service: 1 Year

Dear Andrew,

Firstly I would like to thank you very much for your valuable tips and material!

Currently we are preparing the transition and hopefully we will perform the transition audits on September.

The major problem now is how to handle the incorporated 80079-34 that has not yet been updated to fit the new 9001:2015.

Your guidance and advice is much appreciated.

Thank you again for your support.

Best Regards

Company Type: Oil & Gas Sent: 14 May 2018 (Production Planner) Subject: Quotations Length of Service: New

Hi Arthur
 
Thanks for being so quick to respond (again!) and I passed on sentiments about how helpful you were on the previous occasion we needed help like this, last time it was on XXXXXXX prep.

Regards

Company Type: Oil & Gas Sent: 11 May 2018 (Operations Manager) Subject: Change Order (Mods) Length of Service: 4 Years

Hi Lee

Thanks for the email, regarding the modifications required, please speak to XXXXX and the purchasing team on the best way to handle the costs.

Again much appreciated.

Thanks

Company Type: Automotive Sent: 09 May 2018 (Quality Compliance Manager) Subject: Process Plan Updates Length of Service: 15 Years

Hi Andrew

Sorry for the delay, I have attached the signed the updated Process Plans for you.

Thank you for keeping them up to date.

All good, expect nothing less.

Thanks

Company Type: Car Technology Sent: 03 May 2018 (Head of Engineering) Subject: Products Length of Service: 1 Year

Hi Andrew,

Thank you for the speedy reply. Your data does show all scanned out.

I will go back to supplier about the stock count. We'll count them when they arrive here also. However, it's a low-cost item so I won't lose sleep over it if we cannot locate it.

Best regards

Company Type: Scientific Products. Sent: 01 May 2018 (Compliance Manager) Subject: Compliance - Conflict Materials Length of Service: 18 Years

Dear Valued Supplier;

XXXXX XXXXX XXXXXXXX would like to thank you for submitting your Conflict Minerals Reporting Template ("CMRT") via Assent Compliance for the 2017 reporting year. Your responses on your CMRT to the policy questions has identified you as a supplier which can improve your Conflict Minerals program. XXXXX XXXXX XXXXXXXX believes in responsible sourcing, and our reliance on you, our supplier, is a very important part of achieving this objective.

We appreciate your efforts in submitting your CMRT this year.

Regards

Company Type: Scientific Products. Sent: 01 May 2018 (CDS Development Support Manager) Subject: Drawings Length of Service: 18 Years

Hi Andrew

Thanks for letting me know about the drawings - much appreciated.

We require them for our main office in Germany.

Cheers

Company Type: Electronics Development Sent: 25 April 2018 (Quality Manager) Subject: Thanks Audit Length of Service: 9 Years

Hi Andrew

Just wanted to say a quick thanks for yesterday.  The audit was much more in depth than we anticipated but you gave everything the guy asked for and more.  Our customer was very impressed with your operation as we continue to be.

Thanks again

Company Type: Weighing Equipment Sent: 20 April 2018 (Engineering Support Supervisor) Subject: Parts Length of Service: 13 Years

Thank you for the swift response, much appreciated.

Can we please do Monday 23rd. Unfortunately we won't be able to come you at this stage, I will explain reasons for this when we meet.

Monday afternoon would suite; Any time after 12:00. I would prefer a face to face but a conference call will be ok.

Company Type: Car Technology Sent: 19 April 2018 (Head of Engineering) Subject: Product Length of Service: 1 Year

Perfect - I have found them in goods-in. They look good.

If it makes it easier, can you add a process to slide the sheath close to the solder joint after the wires have been soldered in place? Our aim is to cover the cores with RTV at the next part of the process.

Best regards

Company Type: Electronics Development Sent: 18 April 2018 (Quality Manager) Subject: XXXX Product Assembly/Test Notes Length of Service: 9 Years

Thanks Andrew, much appreciated

Again we appreciate all ACLs support on this project moving forward.

Kind Regards

Company Type: Metering Solutions Sent: 17 April 2018 (Strategic Sourcing Analyst) Subject: EMS - RFI Length of Service: New

Hi Arthur,

Thank you for the attached file & RFI along with other relevant data - much appreciated

I will keep you posted about the next steps!

Company Type: Oil & Gas Sent: 12 April 2018 (Operations Manager) Subject: ATEX Product BOMs Length of Service: New

Andrew/Lee

My pleasure Andrew. Apologies for all this mess with the BOMs.

Your help in correcting them and advice was much appreciated.

Kindest regards

Company Type: Medical Equipment Sent: 11 April 2018 (Quality Manager) Subject: Overseas Application Length of Service: 15 Years

Beautiful!  Thank you for your help creating production floor plan for our products, along Calibrated Equipment Register and SM equipment.

Best Regards

Company Type: Sensing and Telemetry Sent: 10 April 2018 (Operations Manager) Subject: ATEX Product Data Length of Service: 1 Year

Hi Andrew,

Thanks for the information, regarding our product boards, I will pass on to our production team.

Kind regards

Company Type: Oil & Gas Sent: 10 April 2018 (Operations Manager) Subject: ATEX Product Data Length of Service: New

Thank you for checking and advising, regarding the ATEX XXXX PCB

Many thanks for this advice Andrew. Very much appreciated.

Kindest regards

Company Type: Automotive Sent: 09 April 2018 (Seiner Test Technician) Subject: Datapack Length of Service: 7 Years

Hi Andrew

That's great. Thank you for finding that information. I will insert this into the data pack and once it has passed QCI it will be heading over to yourselves, it is good we can work together in

Kind Regards

Company Type: Oil & Gas Sent: 09 April 2018 (Senior Quality Engineer) Subject: Declaration of Conformity Data Length of Service: 17 Years

Hi Andrew,

Thanks for the Declaration of Conformity document with serial numbers added,

We will add notation to orders in future requesting D of Cs

Thank you for updating previous orders also with D of Cs and Serial Numbers

Thanks

Company Type: Oil & Gas Sent: 04 April 2018 (Design & dev Engineer) Subject: Meeting (New Project) Length of Service: 17 Years

Lee & Andrew,

Thanks for acquiring these "Potting resins" for us.

Please can you send them to us in Leeds for the attention of myself - appreciated.

The address is:

Thanks again

Company Type: Automotive Sent: 03 April 2018 (Operations Manager) Subject: PSW Documents Length of Service: 3 Years

Hello Andrew

Thank you for your help, regarding the PSW documentation.

The information is great

Regards,

Company Type: Railway Sent: 27 March 2018 (Operations Manager) Subject: Thankyou Length of Service: 7 Years

Dear all,

As you know I will be taking retirement on March 29th.

I thought I would take this opportunity to thank you good people and all the team at ACL for the excellent work and support you have provided to Park Signalling over the past several years.

As you know Peter Ralph will be taking up my responsibilities as Operations Manager.

I'm sure he will receive the same level of service and support you have previously provided.

May I wish you all a long and prosperous future.

It's been a pleasure working with you all.

Best wishes

Company Type: Anti-static Products Sent: 23 March 2018 (Buyer/Supply Chain Co-Ordinator) Subject: New Project Length of Service: New

Hi Lee,

Thank you for your email and the drive back was okay - not to taxing.

I have forwarded this email to our electrical engineers in Bristol and will respond shortly.

Thank you all for the hands on tour of your facility, it was thoroughly enjoyable and was clear to see that you all take pride in what you do and the ACL is a professional company.

Thanks to all the staff upon my visit.

Regards

Company Type: Mechanical Valves Sent: 13 March 2018 (Director) Subject: SPEC Rev D Length of Service: 2 Years

Hi Andrew,

Thank you for your email.

Those PCB components marked SC are safety components and as such cannot be changed without authority and a D of C will be required to validate that they are as per the ATEX certified design. The components themselves are not certified ATEX intrinsically safe components, but they are key to the intrinsically safe certified product.

I will change rev a in the references section to rev b

XXXXXX is now at rev c (I will change the spec accordingly)

Thank you for spotting these errors. Please let me know if you have any further concerns.

Best Regard,

Company Type: Automotive Sent: 13 March 2018 (Seiner Test Technician) Subject: Amp BOM Length of Service: 7 Years

Hi Andrew

Thank you for this information and for the quick reply.

I was in a meeting this morning and this came up as part of a project I'm working on so I'm really pleased to get this email from yourself.

Have a wonderful afternoon.

Kind regards

Company Type: Automotive Sent: 09 March 2018 (Quality Engineer) Subject: Calibration Length of Service: 7 Years

Morning Andrew,

I hope you are well.

Thank you for coming back to me, regarding calibration of a piece of our equipment.

Purchase order should already be with you.

Once calibrated could you please sent over calibration certificate so I could put it in our records.

Enjoy your weekend.

Company Type: Oil & Gas Sent: 26 February 2018 (R & D Manager) Subject: Meeting (New Project) Length of Service: 17 Years

Hi Arthur;

Many thanks for yours and your colleagues time yesterday.

From Rotork Gears we had a very interesting and educational experience! I'm encouraged that we can see a definite way forward for this aspect of the project.

Thank you to everyone involved on the shop floor, during our tour of ACL facility.

Best Regards

Company Type: Metal Detection Sent: 23 February 2018 (Senior Electronics Engineer) Subject: Processor Board (Alternatives) Length of Service: 16 Years

Hi Andy

Thank you for offering alternative LEDs and supplying relevant data.

Just to keep you in the loop, I now have acquired some alternative LEDs and an engineer is going to test them in-situ as soon as the opportunity presents.

Hope you have an enjoyable weekend!

Kind regards

Company Type: Scientific Products. Sent: 14 February 2018 (CDS Development Support Manager) Subject: Product Labels Length of Service: 18 Years

Hi Andrew Colduck

That looks good to me - thanks.
I just need to show it to the boss in Germany to make sure he's happy with it but I reckon this will be OK.
I'll get back to you when I hear from him.

Cheers - thanks for your help.

Company Type: Medical Equipment Sent: 09 February 2018 (Quality Manager) Subject: Electronic Distribution Length of Service: 15 Years

Hi Andrew

In our last audit you suggested that we begin distributing an electronic version of our User Guide rather than a paper copy.  We would like to pursue this.  We have other materials that we have been sending to customers by email or by download and we would like to include everything on a flash drive to be inserted into shipments. 

Your suggestion was taken on board, many thanks

Best Regards

Company Type: Electronics Development Sent: 09 February 2018 (Stock & Materials Coordinator) Subject: Quote Request Length of Service: 9 Years

Hi Andrew,

Great Thank you & Monday is fine by me, regarding quote and lead times.

Prompt response appreciated.

Rgds

Company Type: Electronics Development Sent: 08 February 2018 (R & D Project Team Lead) Subject: Product Pack Length of Service: 9 Years

Hi Lee,

Thanks for all your doing.

Just to let you know XXXXX sent the above production pack on 05/02/18.

Thanks for continued help.

Kind Regards:

Company Type: Medical Equipment Sent: 30 January 2018 (Quality Manager) Subject: Audit & Data Info Length of Service: 15 Years

Hello Andrew

It's a beautiful thing!  You got high marks on your completion of the audit check list, During our ISO Audit.

I was very grateful for all your help & support.

Thank all involved at ACL.

Best Regards

Company Type: Medical Equipment Sent: 30 January 2018 (Quality Manager) Subject: Audit & Data Info Length of Service: 15 Years

Thanks for providing QMS extracts referencing FDA and your help with our "Service Audit Report".

The electronic service record looks fine will report back after reviewing.

Good stuff!  Thanks again Andrew.

Best Regards

Company Type: Automotive Sent: 22 January 2018 (Quality Compliance Manager) Company Type: Maserati Product Updates Length of Service: 15 Years

Well done Andrew, never doubted you.

We have not done so well so have sent your image to FCA.
I think they can approve this from the picture.

Thanks for your help - appreciated

Company Type: Medical Equipment Sent: 19 January 2018 (Quality Manager) Subject: Audit & Data Info Length of Service: 15 Years

Hi Andrew

Thank you again for your time today and your assistance in keeping us on track with audits.

Can you please provide me with a screen capture of Job Details which I will use as a Service Report.

Again thank you for your help & support.

Company Type: Electronics Development Sent: 19 January 2018 (Software Engineer) Subject: New Product Length of Service: 9 Years

Hi Andrew,

Yes this is perfectly acceptable. I'm in the process of updating the production pack for the introduction of two new xxxxx variants.

A provision pack has been sent to ACL so far in draft. I will make this amendment to the BOM before the new pack is formally issued to ACL.

Thanks for checking - much appreciated

Company Type: Oil & Gas Sent: 19 January 2018 (General Manager) Subject: New ATEX Product Length of Service: New

Hi Arthur,

Pleasure! Thank you for confirming.

I have sent through an up-issued bill of materials to Andrew with authorised changed he recommended.

Finally, I hope you are all well!

Have a great weekend!

Kindest regards,

Company Type: Monitoring Equipment Sent: 18 January 2018 (General Manager) Subject: Product Doc Review (ATEX) Product Length of Service: New

Andrew,

Great - thank you for help, reviewing our BOM and documents, relevant update have been amended.

Please see attached updated bill of materials, revision G. Please also see a new revision of the PO-xxxxx Rev. 2, which superseded all previous copies.

I trust this is OK.

Kindest regards,

Company Type: Industrial Test Equipment Sent: 11 January 2018 (Technical Engineer) Subject: Compliance Documents Length of Service: 2 years

Dear Andrew,

Thank you for your prompt reply and for your suggestions made to improve our compliance
documents, it was very helpful information.

Best Regards,

Company Type: Industrial Test Equipment Sent: 11 January 2018 (Production Manager) Subject: Product Board Length of Service: 4 years

Andrew

Thanks for that - well spotted.

Got to the bottom of the problem, we have specified the wrong connector in our BOM.

Please do not fit the connector, supply the board without on this order.

We will issue a corrected bill of material with the next order.

Thanks for your help -much appreciated.

Regards

Company Type: Electronics development Sent: 11 January 2018 (Materials Controller) Subject: Dispatched Product Length of Service: 9 years

Hi Andrew,

That's great, Thank you for your help in locating our product.

The tracking data supplied along with acceptance signature, happy to say, we have I've found the relevant product

Thank you

Best Regards

Company Type: Medical Equipment Sent: 10 January 2018 (Quality Manager) Subject: Audit Prep Length of Service: 15 years

Thanks Andrew for supplying all the relevant data & records, required for my upcoming audit. 

You are my hero!  I will call you tomorrow.

Best Regards

Company Type: Automotive (Electrical Transportation Sent: 09 January 2018 (Director) Subject: Suggested Improvements Length of Service: 2 years

Hi Andrew,

Regarding your Suggestions for improvements to product build - this is brilliant

Thank you.

Best Regards

Company Type: Aerospace Products Sent: Aerospace Products Subject: Product Query Length of Service: 14 years

Hi Andrew,

Thanks for your help, regarding build query raised and the manufacturer's details.

Best Regards

Company Type: Medical Equipment Sent: 18 December 2017 (Quality Manager) Subject: Service Process & Repairs Length of Service: 14 years

Hi Andrew

Thanks for your prompt response, regarding service & repairs process for our product. 

I greatly appreciate your continued support

Company Type: Analytical Equipment Sent: 18 December 2017 (Senior Buyer) Subject: Product Order update Length of Service: 6 years

Hi Lee,

Thank you very much for the update, regarding our product deliveries.

Kind regards

Company Type: Oil & Gas Sent: 12 December 2017 (Operations Director) Subject: Products Length of Service: 4 years

Thank you very much for your continued support this year, regarding our product range.

Have a great Christmas and a prosperous new year

Regards

Company Type: Oil & Gas Sent: 07 December 2017 (General Manager) Subject: Labels for Modified Boards Length of Service: 16 years

The serial number traceability for our modified boards sounds perfect.

Thank you

Regards

Company Type: Automotive Sent: 06 December 2017 (Quality Compliance Manager) Subject: Labels Length of Service: 15 years

Labels Look good - many  thanks chaps.

Matt is picking us some units today, can you give him this sample to bring back.

Thanks

Regards

Company Type: Automotive (Electrical Transportation) Sent: 05 December 2017 (Director) Subject: Documents Length of Service: 1 year

Hi Lee,

Thank you for the first dispatch of our order Pxxxxxxx and your assistance in assuring the product quality.

Attached is an image of the potting after removing the label that was fitted to prevent leakage during transit.

Thank again

Regards

Company Type: Oil & Gas Sent: 05 December 2017 (Contracts & Material Control Manager) Subject: Order Progress Length of Service: 16 years

HI Andrew,

Thank you for your prompt response - much appreciated.

Not sure this will help but I only need 5 off urgently?

The rest can follow in a day or two.

Thank you

Company Type: Aerospace Products Sent: 16 November 2017 (Director) Subject: Conformal Coating Length of Service: 14 years

Morning Andrew,

Many thanks for the feedback.

The information provided, regarding conformal coating and silicon requirements was appreciated.

Best Regards

Company Type: Electronics development Sent: 14 November 2017 (Senior Project Manager) Subject: PO Order Length of Service: 8 years

Hi Lee

Excellent news about the delivery of products XXXXXX and thank you for your continued support.

Regards

Company Type: Electronics development Sent: 10 November 2017 (Senior Project Manager) Subject: PO Order Length of Service: 8 years

Arthur

Thank you for the update, a delivery next week would help us tremendously.

Can I ask when the additional units will be delivered.

Many thanks again

Regards

Company Type: Automotive Sent: 10 November 2017 (Quality Compliance Manager) Subject: Label Info & Help Length of Service: 15 years

Perfect Graham

Thank you for your help, regarding the label data and format, appreciated.

Have a top weekend.

Regards

Company Type: Automotive Sent: 02 November 2017 (Senior Quality Engineer) Subject: RoHS Compliance Length of Service: 6 years

Hi Andrew,

Very well thanks!  And looking forward to visiting you guys next week.

Many thanks for sorting this as it is just what we need.

Best regards

Company Type: Analytical Equipment Sent: 02 November 2017 (Senior Buyer) Subject: Product Order Length of Service: 6 years

Hi Andrew,

Thank you for the update, well spotted, we need to rectify the BOM 

I will forward this to our engineering department to review.

Kind regards,

Company Type: Analytical Equipment Sent: 01 November 2017 (Principal Manufacturing Engineer) Subject: Fixture Design & Development Length of Service: 2 years

Hi Andrew & Mike

Thank you for spending time with myself & my colleagues on Friday it was much
appreciated.

Mike's knowledge & support on the SM line as helped move our new project along with
Improvements made during process.

We will be purchasing new stencils along with improvements agreed.

Thank you again for your patience & time. 

Company Type: Automotive Sent: 02 November 2017 (Senior Quality Engineer) Subject: RoHS Compliance Length of Service: 6 years

Hi Andrew,

Very well thanks!  And looking forward to visiting you guys next week.

Many thanks for sorting this as it is just what we need.

Best regards

Company Type: Oil & Gas Sent: 17 October 2017 (Senior Design Engineer) Subject: Test Fixture Length of Service: 16 years

Hello Simon,

That's good news that CAN test passes,
I will now check with the issue raised in Input voltage monitor test and intimate you with what can be done. T

Thanks for your support - much appreciated.

Regards

Company Type: Automotive (Electrical Transportation Sent: 13 October 2017 (Board Information) Subject: Length of Service: 1 year

Hi Andrew,

Thank you for your email, it is good you pointed out the dimension variances

Yes, this is acceptable.

Have a good weekend.

Best Regards

Company Type: Measuring Equipment Sent: 11 October 2017 (Quality Manager) Subject: Audit Length of Service: 9 years

Hi Andrew and Lee

I just wanted to say thank you for your time and hospitality yesterday. I continue to have great confidence in your controls and business systems.

Thanks to all at ACL

I will send an invite for early December for a catch up meeting as agreed.  In addition, I will follow up on the issues you raised relating to quotes, communications and production packs and will keep you updated with progress.

Kind Regards

Company Type: Oil & Gas Sent: 09 October 2017 (Operations Director) Subject: Potting Length of Service: 4 years

Hi Andrew.

Please find enclosed the signed copy of your procedure.

Thank you for taking the time to put this together, appreciated.

Thank you and best regards

Company Type: Measuring Equipment Sent: 19 September 2017 (Stock and Materials Coordinator) Subject: Product BOM Length of Service: 9 years

Thanks Andrew,

And well spotted, it is good that you verify the parts to our BOM,   I will copy in our XXXX XXX & XXX XXX who should be able to respond.

Thanks again

Regards

Company Type: Oil & Gas Sent: 19 September 2017 (Senior Quality Engineer) Subject: Test Fixture Length of Service: 16 years

Hi Andrew,  thanks for the update on the 2nd rig - much appreciated.

I will visit on the 10th Oct, to view tests carried out.

Thanks again

Company Type: Automotive (Electrical Transportation: Sent: 12 September 2017 (Director) Subject: Compliance Length of Service: 1 year

Many thanks for this Andrew. 

Survey was completed, thanks for all the documentation and help

Is it possible we could have a copy of your ISO cert also please.

Many thanks again

Company Type: Oil, Gas & Chemical Sent: 6 September 2017 (Operations) Subject: ATEX Product Length of Service: 1 year

Hi Jessica

Thanks for the quote - much appreciated

Can you please also issue the update quote to my colleague XXXXX for the XXXXX PCB assembly, as we are due to review discusses how the next back of PCB's are to be manufactures later today.

New orders will be issued shortly.

Regards

Company Type: Automotive Products Sent: 04 September 2017 (Operations Manager) Subject: Product Length of Service: 2 years

Thanks Andrew.

It was good we resolved the labels on the XXXXX product.
Please use this label on all future deliveries.

Please accept this email as authority to proceed as outlined below.

Thanks again for your help.

Regards

Company Type: Automotive Sent: 1 September 2017 (Quality Compliance Manager) Subject: Product Data Length of Service: 15 years

Hi Andrew

Thanks for the data requested - much appreciated.

Please send costs through for parts, labels time.

We will update our systems here and forward the info ASAP.

Thanks again

Company Type: Analytical Equipment Sent: 29 August 2017 (Principal Manufacturing Engineer) Subject: Fixture Design Length of Service: 1 year

Hi All ,

We have modified our fixture see attached, from our  previous trials.

Your help and advice has been most helpful.

Regards
Company Type: Pharmaceutical & Chemical Sent: 21 August 2017 (Director) Subject: Product Length of Service: 1 year

Hi ,

Many thanks for the documents and help - much appreciated.

Will be back in touch very shortly.

Best Regards

Company Type: Automotive Sent: 18 August 2017 (Materials and Production Planner) Subject: Product Length of Service: 15 years

Hello

Thank you and ACL Team for bringing this order forward.

I'll be down tomorrow morning to collect at some point.

Company Type: Electronics development Sent: 17 August 2017 (Buyer) Subject: Information Length of Service: 8 years

Hello

Thanks very much for the information and update

Much appreciated.

Company Type: Automotive Sent: 19 July 2017 (Quality Compliance Manager) Subject: Incorporation of new labels Length of Service: 15 years

Morning Andrew

Labels and position looking good, for are high end vehicles

Many thanks for your help appreciated

Best Regards

Company Type: Electronic Devices (Various) Sent: 18 July 2017 (Director) Subject: Orders Length of Service: 3 years

Hi ACL,

Thanks for the help & information, much appreciated as usual, I have another order coming over for you this week.

Best Regards

Company Type: Electronic Devices (Various) Sent: 17 July 2017 (Director) Subject: FAI Length of Service: 3 years

Hi ACL,

Thanks for this, I will wait for Customer request to come through before taking things any further.

FAI may not be required.

Many Thanks for the quick response.

Best Regards

Company Type: Industrial Test Equipment Sent: 14 July 2017 (Manufacturing Manager) Subject: Commercial Length of Service: 4 years

Good Afternoon Arthur

I hope you are well.

Firstly a thank you for allowing us to bring our customers to see how ACL operates.

Please find a purchase order attached for XXXXXX XXXXX boards.

Thank you for to everyone involved during the factory tour

Company Type: Oil & Gas Sent: 14 July 2017 (Supply Chain Manager) Subject: Commercial Length of Service: 3 years

Thanks for all your efforts, regarding our order and delivery

Much appreciated by all at ACL involved.

Company Type: Detection Devises Sent: 13 July 2017 (Project Manager) Subject: Assembly ATEX Length of Service: New

Hi Andrew,

Great thanks, If you could proceed with the epoxy that would be great.

Please keep hold of the tools, we will most likely be producing/ordering another batch very soon.

Thanks to all.

Best,

Company Type: Industrial Test Equipment Sent: 7 July 2017 (Manufacturing Manager) Subject: Commercial Length of Service: 4 years

Good Afternoon

I hope you are well.

Firstly a thank you for allowing us to bring our customers to see how ACL operates.

I have attached a PO for our XXXXX Boards.

I will be coming over next week to discuss new product orders for this month

Thank you to all at ACL.

Company Type: Measurement Devices Sent: 7 July 2017 (Purchasing Manager) Subject: Orders Length of Service: 1 year

Just to let you know we think ACL's systems are second to none.

Not one of our suppliers - ever, have been able to match up to your traceability etc.

We are very happy with the quality of the boards.

Thanks to all at ACL.

Company Type: Automotive Sent: 22 June 2017 (Senior Design Engineer) Subject: Test Equipment Length of Service: 6 years

Good morning Andrew,

Apologies for the additional work this has caused you, and thank you for fixing the parts and getting the tester working again.

Much appreciated

Many thanks,

Company Type: Oil & Gas Sent: 9 June 2017 (Production Manager) Subject: Product/Delivery Length of Service: 3 years

Hi Andrew.

Thank you very much for the information, regarding the dispatch of our product.

It is good that all passed tests, regarding the sensors.

Have a great weekend.

Best regards

Company Type: Oil & Gas Sent: 9 June 2017 (Production Manager) Subject: Length of Service: 2 years

Morning Guys,

That's great, thanks for the update, regarding the delivery of our Boards

Thanks to all at ACL - Appreciated

Kind Regards,

Company Type: Oil & Gas Sent: 11 April 2017 (Production Manager) Subject: RoHS /REACH Length of Service: 15 years

Hi

Thank you for the update on your progress, regarding our products in-line with RoHS & REACH Compliance - this is good news.

Thank you

Regards,

Company Type: Manufacture and Design of Detection Equipment Sent: 6 April 2017 (Electronics Support/Quality Engineer) Subject: Boards Length of Service: 15 years

Hi ACL,

We have received the boards this morning.

Thank you very much for your swift resolution to this issue - much appreciated.

Best Regards

Company Type: Security, Traffic  Products Sent: 22 March 2017 (Operations Co-ordinator) Subject: Testing Length of Service: New

Hi Lee / Andrew

Thank you for carrying out live thermal oven chamber testing, this will help towards the certification of our Products in different environments.

The XXXXXX passed all tests live within the chamber.

Thank you, greatly appreciated

Regards

Company Type: Automotive Sent: 22 February 2017 (Engineering Director) Subject: Conformal Coating Length of Service: 4 Years

Hi Andrew,

That's great - Sample Boards look great.

Thanks for your help and guidance regarding Conformal Coatings and the masking of areas.

We will now have our products Conformal Coated by ACL to further protect the circuity from the elements & moisture.

Many Thanks

Company Type: Scientific Products Sent: 8 February 2017 (CDS Development Support Manager) Subject: Product Test Length of Service: 16 Years

Thanks Andrew

The illustrational test procedure is looking good, I have been tasked into putting the test data into a XXXXXXX Document so that it can be issued and controlled according to our development processes.

Again many thanks

Cheers

Company Type: Manufacture and Design of Hazardous Lighting. Sent: 30 January 2017 (Quality Assurance Manager) Subject: Reach Compliance Length of Service: 8 Years

That's great, Andrew - many thanks for your help regarding REACH Compliance and the REACH Declaration Letter.

Very best regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls. Sent: 30 January 2017 (Support Engineer) Subject: Product Info Length of Service: 15 Years

Andrew,

That's perfect.

Again, Many Thanks for your help answering our questions - much appreciated.

Best Regards

Company Type: Automotive Sent: 17 January 2017 (Electronics Design) Subject: Compliances Length of Service: 6 Years

Hi Andrew,

This is great work, thank you for spotting these issues with our parts.

The detailed report was excellent - much appreciated.

Many Many Thanks

Company Type: Automotive Sent: 10 January 2017 (Project Manager) Subject: Information & Help Length of Service: 15 Years

Thanks Andrew

The information and help provided has helped us with our problem.

Cheers

Company Type: Oil & Gas Sent: 10 January 2017 (Technical Manager) Subject: Product Assy & Test Length of Service: 3 Years

Hi Lee, Andrew,

The unit seems to work.  Well done on the build/assembly!

I shall visit to go through the test.

Cheers 

Company Type: Oil & Gas Sent: 06 January 2017 (Operations Manager) Subject: Thanks Length of Service: 3 Years

Perfect many thanks for your help with this product - much appreciated.

Thank you

Company Type: Oil & Gas Sent: 16 December 2016 (Operations Director) Subject: Thanks Length of Service: 2 Years

Once again I would like to thank ACL and Andrew for all of your support during this process.

I would hope this will be a much simpler process moving forward thanks to your support and help.

Pleasure

Thank you

Company Type: Oil & Gas Sent: 11 November 2016 (Senior Electronics Engineer) Subject: Thanks Length of Service: 2 Years

Hi Andrew

It's been a pleasure working with you and ACL and we entrust the manufacture of our Products in your very capable hands!

I would like to thank all at ACL & yourself for the continuous support & help given on our products.

Thank you

Company Type: Automotive Sent: 20 October 2016 (Quality Manager) Subject: Compliances Length of Service: 5 Years

Andrew,

Huge thanks for this. Really appreciate your help and time on this.

Regards

Company Type: Automotive Sent: 7 October 2016 (Electronics Project Manager Manager) Subject: New Projects Length of Service: 5 Years

Andrew and Lee

Many thanks again for making putting in the effort to come and see us. I know it a hell of a day for you to do this and I really do appreciate it.

Company Type: Automotive Sent: 7 September 2016 (Materials Manager) Subject: RE: Product Feedback Length of Service: 3 Years

Lee

That is not good news that is ridiculously good news.

Thank you everyone involved this is a phenomenal turn around and greatly appreciated

Company Type: Automotive Sent: 5 September 2016 (Director) Subject: RE: Feedback Length of Service: 3 Years

Hello ACL,

Just a note to say thank you for arranging the shipment and build of the connectors and electronics.

Your efforts are very much appreciated.

I think the demands will increase further over the next weeks and months and I will discuss our combined stock holding with BMW over the next two days in Munich.

Thanks again.

Company Type: Automotive Sent: 29 July 2016 (Distribution Manager) Subject: REACH Compliance Length of Service: 14 Years

Many thanks Andrew,

For all your help and support on this

Kind regards

Company Type: Manufacture and Design of Detection Equipment Sent: 22 July 2016 (Electronics Support/Quality Engineer) Subject: Thanks Length of Service: 14 Years

I am an Electronics Support/Quality Engineer for xxxx xxxxxx.

Over the past 2 years, xxxx xxxxxx, and more notably I, have built up a very good and professional relationship with Andrew and ACL.

As I manage the supply chain from PCB supplier to end user, it is crucial that I can rely on a good team & quality manager to deliver our expectations and ACL & Andrew always has.

Andrew is very friendly, always happy to help with any query I have, and nothing is too much trouble for him. If we have had a quality issue, the problem has been dealt with speedily, professionally and has always had a satisfactory positive result.

I have been able to rely on Andrew to be available, on hand and offer his vast experience whenever called upon and I look forward to working with ACL & Andrew for many years to come.

Company Type: Analysis Equipment Sent: 28 June 2016 (Quality) Subject: ACL Visit Length of Service: 4 Years

Hi Andrew,

Many thanks for taking the time out this morning at such short notice to show me round ACL.  Rick's comments were clearly justified and I was impressed with the professionalism and the scope of your work.

Company Type: Automotive Sent: 21 June 2016 (Electronics Project Manager Manager) Subject: RE: New projects Length of Service: 5 Years

Andrew and Lee

Many thanks again for making putting in the effort to come and see us. I know it a hell of a day for you to do this and I really do appreciate it.

Company Type: Automotive Sent: 21 June 2016 (Electronics Project Manager Manager) Subject: New Projects Length of Service: 4 Years

Thanks Lee. 

So, it's been a fairly nuts time and I want to say how much I appreciate you and your team turning things around for us.

Company Type: Automotive Sent: 27 May 2016 (Quality Manager) Subject: ACL First Off Length of Service: New Client

Many thanks for your hospitality and review of your processes on Thursday.

I can confirm that the review of activity against the ‘First Off' of the xxx xxxxxxx was most impressive.

We will read the report in due course.

Please keep us posted with progress on the boards currently in work and target delivery dates as relevant.

We look forward to working with you and we're happy to field any queries that may arise.

Company Type: Automotive Sent: 27 May 2016 (Quality Manager & Engineer) Subject: Visit Length of Service: New Client

It was a pleasure to meet you last week and visit your facility.

Stephen & I were very happy with the professionalism shown by your staff and the processes that you have in place within your manufacturing plant.

We look forward to working with you and your team on the current boards.

Company Type: Automotive Sent: 22 April 2016 (Quality/Manufacturing/Infrastructure) Subject: ACL Visit/Audit Length of Service: New Client

Good morning gents,

Thank you all for the warm welcome your absolute professionalism.

Immensely refreshing to see the family of ACL all live breathe quality.

Thank you all again. Have a great weekend!

Company Type: Automotive Sent: 22 April 2016 (Quality/Manufacturing/Infrastructure) Subject: ACL Visit/Audit Length of Service: New Client

Good Morning Gents,

I have to say myself and Paul were very impressed with your whole set-up coupled with your openness and excellent hospitality, as I mentioned Arthur I have already spoken to my QM when we left yesterday and given ACL the verbal thumbs up, I will back this up with the written report today, and also speak to purchasing as regards the next step in the process who I am sure will make contact in the coming days.

Company Type: Automotive Sent: 24 February 2016 (Technical & Test) Subject: RE: Builds Length of Service: 13 Years

Hi Andrew

Thank you very much all best to you and ACL

Very nice people and true professionals.

Thanks

Company Type: Automotive Sent: 24 February 2016 (Warranty Manager) Subject: RE: Thatcham Audit Length of Service: 13 Years

Good morning all.

Yesterday ACL hosted Aaron Passmore and myself for the Thatcham annual audit.

I am pleased to report everything passed with no discrepancies found.

Andrew has done a fantastic job of quality control, I would like to thank him and the ACL team for the effort they have put into the processes.

Thank you

Company Type: Oil & Gas Sent: 15 January 2016 (Operations Director) Subject: Feedback Length of Service: 1 Year

Hello Andrew,

Thank you for the update we look forward to receiving the parts on Monday.

Thank you and please pass on my thanks to your team for the speedy turnaround of this first batch of equipment.

Have a good weekend.

Kind regards.

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls (Various Industries). Sent: 23 December 2015 (Head of Operations) Subject: Feedback Length of Service: 1 Year

Many thanks to you all and the rest of the team at ACL for your help this year. Delivering the first batch of XXXXX XXXX products on time was a big milestone for us and was only possible thanks to your skills and effort. Hopefully there will be lots more opportunity to work together over the coming years.

Have a great Christmas and enjoy the holiday.

Best Wishes

Company Type: Payment Solutions Sent: 21 December 2015 (Procurement Manager) Subject: Thank you ACL Length of Service: 11 Years

Happy Christmas to you all and sincere thanks from everyone here for another year of sterling support to XXXXX.

I wish you and your families the best of health, happiness and prosperity and I hope that 2016 will be a continuation of the successes you have achieved in so many other areas this year.

Company Type: Modular Protection & Control Devices Sent: 23 November 2015 (Director) Subject: Feedback (Test Boxes) Length of Service: 6 Years

Hi Adrian,

I am just writing to express my thanks to you for helping xxxxxx develop a modular test solution for our new xxxxxxxxx Modular Protection Relays. The last of the seven Test Racks (for this Contract) will be delivered tomorrow to our Manchester Test Lab by our manufacturing facility at xxxxxx near xxxxx. The Test Boxes designed, and supplied, by your Company are an excellent solution, replacing hard-wired units used previously, by a four layer PCB design, which looks much neater and is more cost effective. Everyone who has seen the Test Racks delivered so far has praised the modular design and ease of use. Many thanks for your assistance in producing this modular test platform, and there will be further orders in future as xxxxxxxx expands the range of modular protection and control devices. Thanks also for managing all modifications necessary to the original design, professionally and at very short notice, such as missing DC common connections, etc.

I highly recommend ACL for any future PCB work, your Company delivers on schedule, to cost, and with great professionalism!

Well done and many regards,

Company Type: Automotive Sent: 03 November 2015 (Quality Dept) Subject: Feedback Length of Service: 12 Years

Gents,

Please be advised, I will soon be leaving the employment of xxxxxxxxx, thank you for the time afforded by you gentlemen over the past 13 months. It's been a pleasure to meet you and work alongside you.

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls Sent: 10 September 2015 (Material Controller) Subject: Product Production Length of Service: 14 Years

Thanks Arthur. 

All items requested received. 
A pleasure doing business with you.

Thank you

Company Type: Automotive Sent: 19 August 2015 (Senior SQA Engineer) Subject: Production Length of Service: 1 Year

Gents,

Just a quick note to say we have received your 1st production delivery and will be introducing to the line at some point later today.

Many Thanks for your continued support.

Regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls Sent: 03 June 2015 (General Manager) Subject: Progress Length of Service: 14 Years

Arthur,

I have heard lots of good reports about ACL but still I am very impressed by your responsiveness - thank you.

Kind regards

Company Type: Automotive Sent: 29 May 2015 (Production Manager) Subject: RE: Feedback Length of Service: 2 Years

Hello Arthur,                          

We are all very happy with our relationship thank you.

All questions are answered very quickly with Lee and Derek always on the case, parts are on time as far as I am aware and there are no complaints whatsoever from my side.

Thank you again

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls. Sent: 27 May 2015 (Operations Manager) Subject: RE: Feedback Length of Service: 14 Years

Arthur,

Thanks for the email, another example as to why we find you and ACL a pleasure to work with.

From my side, all continues to go well. We have to remind people internally on occasion of the importance of accurate and up to date documentation, but Jessica does a great job of insisting on that from your end. This obviously ensures we get what we want/expect and that the end quality is what we require. Do make sure she knows we support her in that and to continue what she is doing.

Kind regards

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Controls. Sent: 27 May 2015 (Production Manager) Subject: RE: Feedback Length of Service: 14 Years

Hi,               

Thank you for the email.

We most certainly have a good relationship and we are happy with the deliveries and how you deal with any issues we have.

Company Type: Railway Signalling and Telecommunications. Sent: 27 April 2015 (Production Manager) Subject: RE: Business relationship Length of Service: 4 Years

Good afternoon Arthur,

Thank you for your email it's always nice to hear from you. Looking back to 2010 you are probably aware that at that time our previous sub-contract manufacturer was causing us severe disruption due to the supply poor quality products and late deliveries. This issue prompted us to contact ACL in an effort to remedy the problem. As you know it's always a gamble when you change suppliers and it takes some time to build good relationships. I can say for certain that your input and efforts to resolve our previous problems have helped us enormously over the past few years and I'm sure will continue to do so in the future. As you know we are a relatively small business but has substantial influence in the world of railway. Our aim as with every Company is a strategy of growth and success. I'm sure we will achieve both of these aims with ACL as a our manufacturing partner. Thank you for your efforts and support over the past few years and I look forward to continued business with your Company. Please extend my thanks to all at ACL.

Company Type: (Automotive) Sent: 11 March 2015 (Technical Director) Subject: RE: Thank You Length of Service: 1 Year

Lee/Paul,

Many thanks for all your hard work yesterday/today.

Great service from ACL as always!

Company Type: Medical Devices and Development Sent: 06 March 2015 (Director) Subject: New Position Length of Service: 12 Years

I wanted to reach out to you to tell you I have accepted a position as VP of Engineering of a small start-up company Trice Medical that is closer to my home. I will be leaving on March 13th. It was a very hard decision especially after being here for 23 years. I want to personally thank each of you for all that you have done to make our product range a success. In all my 33 years in the laser and medical device industry the team at ACL has been the best sub-contractor to work with and I thoroughly enjoyed the opportunity to meet each of you in the UK and will miss the on-going interaction.

I wish all of you the very best going forward.

Company Type: Manufacture and Design of Electrical, Pneumatic Actuators & Control Sent: 27 February 2015 (Operations Manager) Subject: Thanks Length of Service: 14 Years

We have been working with ACL over many years and have found that they support us in our business with both the supply of premium quality products and extremely supportive team who are always available to assist us professionally and efficiently.

Best Regards

Company Type: Global Supplier of Technology and Services Sent: 28 January 2015 (Purchasing & Supply Development Manager) Subject: RE: Meeting Length of Service: 1 Year

Hello Arthur/Lee,

It was really lovely to meet you both. We very much look forward to a long and successful partnership with ACL.

You and your colleagues are welcome here anytime.

Company Type: Industrial Weighing Equipment Sent: 18 November 2014 (Senior Support Executive) Subject: RE: Vendor Rating Length of Service: 4 Years

Dear Mr. Arthur,

This is to inform you that as per the rating done by our Internal Quality Rating System for supplies from 01.04.2013 to 31.03.2014, You have been rated as Good, Rating A with a score of 100%.

Company Type: Automotive Sent: 10 February 2014 (Director of Operations) Subject: Thatcham Audit Length of Service: 12 Years

To: Quality Manager

Many thanks indeed for all your efforts and support with the audit this week. As you know, we got a glowing report and passed the assessment. Everything you have done for this is very much appreciated.

I have this afternoon received confirmation that we have been awarded the TQA Accreditation, which is so important to us in our dealings with the insurance industry.

Although I have addressed this email to yourselves, I know that behind the scenes everyone at ACL contributes to the quality and service you provide. So please can you pass on our special thanks to them.

Kind regards

Company Type: Manufactures of Unique and Specialised Detection, Diagnostic and Measurement Solutions Sent: 08 October 2013 (Electronics Development) Subject: Information Length of Service: 4 Years

Enjoyed the tech talk and very impressed with your facility.

Thanks for the info - user recommendation is invaluable.

Company Type: Manufactures of Unique and Specialised Detection, Diagnostic and Measurement Solutions Sent: 08 October 2013 (Electronics Development) Subject: HV Potting Clearance Length of Service: 4 Years

Thank you for your kind hospitality last week. Your tour seemed to leave no stone unturned and an excellent impression of ACL.

Regarding the issue of potting clearance, I attach the IS creepage and clearance BSEN 60079-11 Table 5 for reference. I've highlighted the relevant entry and can confirm that the figure quoted in the SA22 Test and Inspection Note is correct.

Company Type: Automotive Sent: 14 February 2013 (Operations Director) Subject: RE: Nissan Length of Service: 2 Years

I am very pleased to inform you that the team at XXXX have chosen ACL to partner us in producing the xxx unit for Nissan. This obviously depends on moving forward to final contract with Nissan which should happen in the very near future and I look forward to a strong supplier 'partnership' that will benefit both XXXX and ACL.

XXXX have been impressed by ACL's commitment, quality standards and the understanding your company has of manufacturing for the motor industry. The key factors in the award of this key piece of business is a combination of Quality and flexibility.

What I would also point out is that it is very likely that the number of XB21 units over the 10 year contract with Nissan will grow considerably from the 25000 baseline and that there will be other design/build contracts to work on together.

Company Type: Manufactures of Unique and Specialised Detection, Diagnostic and Measurement Solutions Sent: 01 February 2013 (Technology Development and Manufacturing Manager) Subject: Team ACL Length of Service: 4 Years

Thanks again for having us and to Derek and Lee for taking the time to give us an in depth tour of your facility.

We were all impressed with ACL's setup and the way in which quality runs as a central vein through everything that you do. Don't worry it backed up your sales pitch!

I remain convinced that ACL will make an excellent second supplier for the manufacture of our products and will continue to push this internally here.
We look forward to hearing back from Lee and the team on the production packs we left yesterday.

Company Type: Medical Devices and Development Sent: 17 June 2011 (Operations Director) Subject: Feedback Length of Service: 12 Years

To: All

We greatly appreciate all the hard work each of you has done this past year to ensure the continued success of the Omnilux products.

Company Type: Railway Signalling and Telecommunications Sent: 19 December 2012 (Operations Manager) Subject: RE: All at ACL Length of Service: 4 Years

I would like to take this opportunity to thank everyone at ACL for all the hard work and support you have provided over the past twelve months. It has been a pleasure dealing with you and long may it continue. From all at XXX.

Company Type: Manufacture and Assembly of Specialist Electronic and Mechanical Equipment Sent: 14 December 2012 (Managing Director) Subject: RE: All at ACL Length of Service: 3 Years

This year has been quite an important one for us and it's great for us to be able to rely on your company time after time to produce exactly what you say you will, always on time and with you always letting us know about the future availability of components so we can act accordingly. It has taken us a while to find the right supplier of our goods and as the directors of our small company, both xxx and myself are very relieved to now have a supply partner that we can thoroughly rely on to produce our circuits 100% accurately every time.

We both wish you and the other members of your company all the very best for Christmas and look forward to working with you into next year and beyond.

Company Type: Automotive Sent: 14 December 2012 (Quality Manager) Subject: RE: Maserati Length of Service: 3 Years

We have just received a very positive e-mail from them complimenting us on the actions we have taken and our responsiveness and of course we could not have achieved this without your support. I thought it was important to provide you with this feedback and to thank you for your reactivity in helping us resolve this situation with a very significant customer.

Company Type: Industrial Weighing Equipment Sent: 18 November 2012 (Senior Support Executive) Subject: RE: Vendor Rating Length of Service: 4 Years

This is to inform you that as per the rating done by our Internal Quality Rating System for supplies from 01.04.2011 to 31.03.2012, You have been rated as Good, Rating A with a score of 99.93%.

Company Type: Automotive Sent: 07 September 2012 (Managing Director) Subject: RE: ACL Length of Service: 4 Years

Hi,

Just wanted to drop you a line to say how grateful I am with all the assistance you give us. It's not gone un-noticed that you will always assist, even with the little jobs and that nothing is too much trouble. Sales Director, Production Manager and the rest of your organisation and workforce are a credit to you.
All too often we say how bad things are but seldom do we say how pleased and impressive a service  is. You obviously run an extremely loyal and impressive organisation, you should be proud. (Perhaps you could give me some tips).

I really enjoy working with you and look forward to a long term and a developing relationship.

Kindest Regards

Company Type: Manufactures Hardware & Software Products Sent: 07 July 2012 (Electronics Manager) Subject: Production Testing Length of Service: 1 Year

To: Director

Just to let you know that the first BSIB of you delivery powered up, programmed and ran first time without issue.

Thanks for the really good work.

Company Type: Electronic Solutions Providers Sent: 10 May 2012 (Operations Manager) Subject: Testing Length of Service: 18 Years

All the cards you supplied this morning pass test ok.

Cheers

Company Type: Automotive Sent: 26 April 2012 (Electronics Manager) Subject: RE: Quotations Length of Service: 3 Years

Following an internal discussion which took place earlier today, I am very pleased to inform you that we have taken the decision to move forwards using ACL as our chosen CEM.

I would also like to thank your team for the effort they have put into helping us sort out the issue with the Vogt inductor.
We are currently in the process of finalising a new supplier quality agreement, which will form the basis of our contract with ACL, relating to the supply of electronic assemblies.

Many thanks for your assistance so far and we look forward to working with ACL

Company Type: Automotive Sent: 19 March 2012 (Manufacturing Manager) Subject: McLaren,Lamborghini;Aston Martin;Maserati Length of Service: 3 Years

The quote is extremely competitive, and I will like to say that the impression we have been left with from our dealings with all ACL so far has been absolutely first class!

Company Type: Manufactures of Unique and Specialised Detection, Diagnostic and Measurement Solutions Sent: 21 December 2011 (Technology Development and Manufacturing Manager) Subject: Team ACL Length of Service: 4 Years

We have fully tested and inspected the recent delivery of our product "Detectors" and our interface units.

I have to say once again we have been happy with the results and the detectors particularly were looking great - just as we hoped for! They have now been shipped onwards to be put to work in the USA, Middle East and China!

Company Type: Payment Solutions Sent: 22 July 2011 (Supplier Relations Manager) Subject: Thank You ACL Length of Service: 10 Years

Good morning Team ACL,

Thanks for your excellent hospitality over the past few days and for the opportunity to see how our product operation has developed and progressed since my last visit.

It was a very enjoyable and worthwhile visit. I was very impressed with the enthusiasm, commitment and diligence throughout the whole team.

Company Type: Medical Devices and Development Sent: 17 June 2011 (Operations Director) Subject: Feedback Length of Service: 12 Years

I want to thank you and the rest of the team at ACL for all the tremendous efforts this past year and I look forward to working closely with you again this year.

Company Type: Medical Devices and Development Sent: 30 March 2011 (Quality Assurance Manager) Subject: ISO 13485 Certification Length of Service: 12 Years

To: Quality Manager

It was nice talking to you today. As described, I remain so wonderfully impressed by the solid working relationship that has developed between our companies and how nicely proactive and responsive you all are for us.

Company Type: Medical Devices and Development Sent: 03 January 2011 (Operations Director) Subject: Feedback & Orders Length of Service: 12 Years

Hi Derek

I hope you had a wonderful holiday and I want to thank you and the rest of the team at ACL for all the tremendous efforts this past year and I look forward to working closely with you again this year.

Company Type: Measurement and Weighing Devices Sent: 18 October 2010 (Production Manager) Subject: Subject: 1st batch approval Length of Service: 5 Years

To: Production Director

I've spent all day building the new product. As you may have guest not everything went according to plan. The good news is your assemblies were magnificent. We're all delighted with the quality produced in a quick period. Very impressed with how well it has gone together with few queries. Please advise of any anomalies on the BOM or drawings so we can make the necessary changes. Have a good weekend.

Kind Regards

Company Type: Measurement and Weighing Devices Sent: 16 June 2010 (Production Director) Subject: Partnership Length of Service: 5 Years

To: All

We sought a company who could offer a full service from initial component procurement through to assembly, test and varnish of a range of PCB assemblies used in a variety of process environments, both hazardous and safe. After careful consideration, ACL were selected to undertake this work and have grown to become one of our prime suppliers, constantly striving to improve on quality of product and service

Company Type: Manufacture Electronic Equipment (Various) Sent: 06 April 2010 (Purchasing Manager) Subject: ACL Length of Service: 14 Years

To: Sales Director

ACL have had considerable input into improvements in the supply and scheduling of materials and services, resulting in our implementation of 'just-in-time' weekly delivery arrangements. This ensures that supplies of PCB assemblies are readily available in sufficient quantities to meet our production requirements, whilst avoiding over-stock situations or stock-outs. This arrangement is a result of our confidence in ACL's ability to supply a product built to the highest standard as and when required.

Company Type: Manufactures of Portable Entertainment Equipment Sent: 02 October 2009 (Operations Director) Subject: RE: Feedback Length of Service: 3 Years

Thank you all, everybody involved in helping update and promote and our new products.

Company Type: Medical Equipment Sent: 11 August 2009 (Production Manager) Subject: Annual ISO / MDDAudit Length of Service: 12 Years

To: Production Manager

Thanks for all your help on Tuesday with the auditor. Can you please pass on my thanks to everyone on our product assembly line for their excellent work too? They do a great job, not just when an audit is taking place but all of the time - service return figures show that ACL performance is nearly twice as good as XXXX.

Thanks

Company Type: Manufacture of Routers (for various applications) Sent: 05 November 2007 (Production Manager) Subject: Many Thanks for your efforts in October Length of Service: 10 Years

I would like to thank you and all your colleagues involved in XXX build for the efforts of October, your response was very much appreciated. With your help we achieved our month end shipping target despite the PCB quality and supply chain issues we were suffering.

Company Type: Manufacture of Process Instrumentation & Engineered Solutions. Sent: 11 July 2006 (Purchasing Manager) Subject: RE: Feedback Length of Service: 23 Years

Our Company is a global supplier of process instrumentation, engineered solutions and added value services.  Our Manchester production facilities decided to outsource our PCB assembly capabilities and sought a company who could offer a full service from initial component procurement through to assembly, test and varnish of a range of PCB assemblies used in a variety of process environments, both hazardous and safe.

After careful consideration, ACL were selected to undertake this work and have grown to become one of our prime suppliers, constantly striving to improve on quality of product and service.

ACL have had considerable input into improvements in the supply and scheduling of materials and services, resulting in our implementation of ‘just-in-time' weekly delivery arrangements.  This ensures that supplies of PCB assemblies are readily available in sufficient quantities to meet our production requirements, whilst avoiding over-stock situations or stock-outs.  This arrangement is a result of our confidence in ACL's ability to supply a product built to the highest standard as and when required.

As our relationship has developed over the years we have expanded our scope of supply to include associated electro-mechanical assemblies, again built to the same quality that we have come to expect from ACL.

Company Type: Manufacture and Design Electronic Test Equipment Sent: 10 February 2005 (Managing Director) Subject: Thanks Length of Service: 18 Years

ACL have been a major supplier to us for many years. Their background knowledge of the intruder and fire alarm industry made them the ideal manufacturer for our unique products such as the Checkmate radio-linked test meter, Vidicheck CCTV test meter and award-winning GOLD-IBT Intelligent Battery Tester. They are a professional team in design and manufacture of quality products and would have no hesitation in recommending them to anyone

Company Type: Manufacture of Printers (for various industries) Sent: 08 February 2005 (Manufacturing Manager) Subject: RE: Feedback Length of Service: 11 Years

After moving our printer manufacture to ACL, the quality level of the finished product improved immeasurably. A very professional outfit, who will go the extra mile ACL are a first class supplier, a good company to deal with and all of the staff seem to be really interested in the product they manufacture for us.

Company Type: Automotive Sent: 07 February 2005 (Sales Director) Subject: RE: Thoughts Length of Service: 12 Years

Developing our partnership with ACL has enabled us to significantly streamline our business and focus on our core competencies. We utilise the full range of ACL services from Product Design and Supply Chain Management through Volume PCB Manufacture, Testing and Box Build to management of our Logistics/Distribution channels.

Our sophisticated product is shipped directly from ACL to be fitted throughout Europe, including on the production lines of some of the most prestigious automotive marques in the world.

Product Manufacture